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@liorsmith | liorsmith.wordpress.com
oh my goodness
I actually affect the world
@liorsmith | liorsmith.wordpress.com
today
I’m going to tell you my story
the beginning
adventures of a well-being superhe...
@liorsmith | liorsmith.wordpress.com
the beginning
adventures
@liorsmith | liorsmith.wordpress.com
the crisis
Nottingham Trent to Goldsmiths
https://journeytotheplasticocean.files.word...
@liorsmith | liorsmith.wordpress.com
adventures of a well-being superhero
why I did it
@liorsmith | liorsmith.wordpress.com
adventures of a well-being superhero
being a superhero
@liorsmith | liorsmith.wordpress.com
adventures of a well-being superhero
outcome
@liorsmith | liorsmith.wordpress.com
themes
that arose from the work
FutureGov, 2014, thisislantern.com
social change
well...
@liorsmith | liorsmith.wordpress.com
projects
along the way
superhero badges
kensington & chelsea circle
adopt-a-grandma
f...
@liorsmith | liorsmith.wordpress.com
themes
how they’re working out
for me now...
@liorsmith | liorsmith.wordpress.com
themes
social change
@liorsmith | liorsmith.wordpress.com
themes
well-being
(and what designers can do about it)
shut down
GPs told to be in
ch...
@liorsmith | liorsmith.wordpress.com
themes
service design: process and priniciples
@liorsmith | liorsmith.wordpress.com
themes
service design: tools
@liorsmith | liorsmith.wordpress.com
themes
service design
on one page
@liorsmith | liorsmith.wordpress.com
themes
using performance to make change
(help me think about this one please!)
goofin...
@liorsmith | liorsmith.wordpress.com
right now...
@liorsmith | liorsmith.wordpress.com
ukti ideas lab
design in government
@liorsmith | liorsmith.wordpress.com
UKTI ideas lab
what is the lab?
@liorsmith | liorsmith.wordpress.com
UKTI ideas lab
customer insight project
@liorsmith | liorsmith.wordpress.com
UKTI ideas lab
why design in government is important
http://upload.wikimedia.org/wiki...
@liorsmith | liorsmith.wordpress.com
UKTI ideas lab
reasons designers should work in government
it’s a
bloody good cause
@liorsmith | liorsmith.wordpress.com
UKTI ideas lab
reasons designers should work in government
intellectual challenge:
de...
@liorsmith | liorsmith.wordpress.com
UKTI ideas lab
reasons designers should work in government
timing:
going digital NOW
@liorsmith | liorsmith.wordpress.com
UKTI ideas lab
how design is right now in gov
process:
iterative design
/agile method...
@liorsmith | liorsmith.wordpress.com
UKTI ideas lab
how design is right now in gov
data:
match qualitative
to quantitative
@liorsmith | liorsmith.wordpress.com
UKTI ideas lab
how design is right now in gov
http://www.nesta.org.uk/sites/default/f...
@liorsmith | liorsmith.wordpress.com
UKTI ideas lab
how design is right now in gov
but really
this is only
the beginning
@liorsmith | liorsmith.wordpress.com
all civil servants
get service design
principles training
truly user centred services...
@liorsmith | liorsmith.wordpress.com
service design
@ the london design festival
@liorsmith | liorsmith.wordpress.com
service design @ LDF
why I did it
@liorsmith | liorsmith.wordpress.com
service design @ LDF
outcome
15events
32speakers
450attendees
@liorsmith | liorsmith.wordpress.com
service design
@ LDF
process
@liorsmith | liorsmith.wordpress.com
service design @ LDF
process
service design @ LDF 2014
collaborators
publicity
@liorsmith | liorsmith.wordpress.com
@liorsmith | liorsmith.wordpress.com
oh my goodness
I actually affect the world
@liorsmith | liorsmith.wordpress.com
small differences I make
that add up to a big difference
inspiration
- adopt-a-grandm...
@liorsmith | liorsmith.wordpress.com
you affect the world too,
whether you like it or not.
are you a change
concious indiv...
@liorsmith | liorsmith.wordpress.com
resources
that I have found useful
events:
nesta talks
futuregov thursdays
design aga...
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Oh My Goodness, I Actually Affect The World

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LCC lecture, MDes Service Design Innovation
Covers: my work, UKTI Ideas Lab, Service Design Fringe Festival, making social change.

Published in: Design
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Oh My Goodness, I Actually Affect The World

  1. 1. @liorsmith | liorsmith.wordpress.com oh my goodness I actually affect the world
  2. 2. @liorsmith | liorsmith.wordpress.com today I’m going to tell you my story the beginning adventures of a well-being superhero themes now & next service design @ the london design festival UKTI ideas lab
  3. 3. @liorsmith | liorsmith.wordpress.com the beginning adventures
  4. 4. @liorsmith | liorsmith.wordpress.com the crisis Nottingham Trent to Goldsmiths https://journeytotheplasticocean.files.wordpress. com/2012/09/garbage-patch1.jpg, 2010
  5. 5. @liorsmith | liorsmith.wordpress.com adventures of a well-being superhero why I did it
  6. 6. @liorsmith | liorsmith.wordpress.com adventures of a well-being superhero being a superhero
  7. 7. @liorsmith | liorsmith.wordpress.com adventures of a well-being superhero outcome
  8. 8. @liorsmith | liorsmith.wordpress.com themes that arose from the work FutureGov, 2014, thisislantern.com social change well-being (and what designers can do about it) service design using performance to make change
  9. 9. @liorsmith | liorsmith.wordpress.com projects along the way superhero badges kensington & chelsea circle adopt-a-grandma futuregov pta social
  10. 10. @liorsmith | liorsmith.wordpress.com themes how they’re working out for me now...
  11. 11. @liorsmith | liorsmith.wordpress.com themes social change
  12. 12. @liorsmith | liorsmith.wordpress.com themes well-being (and what designers can do about it) shut down GPs told to be in charge of innovating new participatory, citizen-led private sector: giving up on public sector
  13. 13. @liorsmith | liorsmith.wordpress.com themes service design: process and priniciples
  14. 14. @liorsmith | liorsmith.wordpress.com themes service design: tools
  15. 15. @liorsmith | liorsmith.wordpress.com themes service design on one page
  16. 16. @liorsmith | liorsmith.wordpress.com themes using performance to make change (help me think about this one please!) goofing around makes it safe for others to goof around too
  17. 17. @liorsmith | liorsmith.wordpress.com right now...
  18. 18. @liorsmith | liorsmith.wordpress.com ukti ideas lab design in government
  19. 19. @liorsmith | liorsmith.wordpress.com UKTI ideas lab what is the lab?
  20. 20. @liorsmith | liorsmith.wordpress.com UKTI ideas lab customer insight project
  21. 21. @liorsmith | liorsmith.wordpress.com UKTI ideas lab why design in government is important http://upload.wikimedia.org/wikipedia/commons/2/21/Inaugu- ral_meeting_city_council,_Toronto,_9th_January_1911.jpg
  22. 22. @liorsmith | liorsmith.wordpress.com UKTI ideas lab reasons designers should work in government it’s a bloody good cause
  23. 23. @liorsmith | liorsmith.wordpress.com UKTI ideas lab reasons designers should work in government intellectual challenge: design for everyone
  24. 24. @liorsmith | liorsmith.wordpress.com UKTI ideas lab reasons designers should work in government timing: going digital NOW
  25. 25. @liorsmith | liorsmith.wordpress.com UKTI ideas lab how design is right now in gov process: iterative design /agile methodology
  26. 26. @liorsmith | liorsmith.wordpress.com UKTI ideas lab how design is right now in gov data: match qualitative to quantitative
  27. 27. @liorsmith | liorsmith.wordpress.com UKTI ideas lab how design is right now in gov http://www.nesta.org.uk/sites/default/files/i-teams_ june_2014.pdf
  28. 28. @liorsmith | liorsmith.wordpress.com UKTI ideas lab how design is right now in gov but really this is only the beginning
  29. 29. @liorsmith | liorsmith.wordpress.com all civil servants get service design principles training truly user centred services qualitative research, not just quantitative democratic participatory design processes citizen ideas actively encouraged, any time rigorous user testing (ministers’ whims thoroughly user tested) UKTI ideas lab one day service designers a standard part of all policy strategy teams + =
  30. 30. @liorsmith | liorsmith.wordpress.com service design @ the london design festival
  31. 31. @liorsmith | liorsmith.wordpress.com service design @ LDF why I did it
  32. 32. @liorsmith | liorsmith.wordpress.com service design @ LDF outcome 15events 32speakers 450attendees
  33. 33. @liorsmith | liorsmith.wordpress.com service design @ LDF process
  34. 34. @liorsmith | liorsmith.wordpress.com service design @ LDF process service design @ LDF 2014 collaborators publicity
  35. 35. @liorsmith | liorsmith.wordpress.com
  36. 36. @liorsmith | liorsmith.wordpress.com oh my goodness I actually affect the world
  37. 37. @liorsmith | liorsmith.wordpress.com small differences I make that add up to a big difference inspiration - adopt-a-grandma - lectures in other universities (service design/well-being) - saying what I really think connections - jobs (even if I find out a year later) service design fringe festival - inspiration, connections, awareness
  38. 38. @liorsmith | liorsmith.wordpress.com you affect the world too, whether you like it or not. are you a change concious individual?
  39. 39. @liorsmith | liorsmith.wordpress.com resources that I have found useful events: nesta talks futuregov thursdays design against crime service design jam gov camp http://shiftsurrey.org/2014/04/shift-guide/ http://www.nesta.org.uk/blog/making-diy-toolkit https://pbs.twimg.com/profile_images/899435263/ dactwitter_logo.png http://madlab.org.uk/content/tag/nesta/ http://thisisservicedesignthinking.com/img/buch.png other post-grad: CSM - talk to Matt Malpass RCA service design course Kingston sustainability LCC service design organisations: livework participle STBY helen hamlyn centre learning: this is service design thinking helsinki design lab service design network shift surrey guide DIY toolkit

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