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How HotelTonight CEO Sam Shank Measures Company Culture


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"At HotelTonight’s weekly all-hands meeting, HT Nation, we always end with an AMA (ask me anything). This reflects my goal of running a transparent organization and one where people freely give feedback to one another. I get direct questions about our finances, our strategies and our future plans. I love it. A few weeks ago, I got a great question asking what I was most proud of achieving at HotelTonight. Among the significant business milestones, I shared how excited I am about the culture HotelTonight has built and sustained.

"It was always a goal of mine to build a company with an amazing team culture. A place where people will not only do the best work of their lives, but also somewhere they genuinely love coming every day, surrounded by people they enjoy being with. I wanted to create the environment that I wanted to work for when I started my career. Also, building a company is about the journey, not the destination, and when you’re on a journey you want to be with fun people. And it’s also good business – the team that likes and respects one another is more innovative and productive.

"While we certainly have more work to do, and continually are gathering feedback from the team and acting upon it, I’m really proud of the culture that has emerged at HotelTonight. From what I’ve observed from my time building and working at startups, a key way you’ll know your culture is working is when people spend time together outside of the office or any company-sponsored event."

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