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Professional Competencies Chart[1]

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Professional Competencies Chart[1]

  1. 1. COMPETENCIES EXPERIENCE ACCOMPLISHMENTS Multi-Line Phones/Receptionist • Operated 15 plus phone line • Successfully and system professionally answered • Answered phone calls within and forwarded phone calls/ required three rings messages in a timely manner Professional Customer Service Skills • Interacted with customers and • Satisfied the students and students(internally/externally) customers; they felt they about work related issues and were understood and questions valued Extensive Data Entry • Keyed in financial and returns • By keying in the data in a information into mainframe within timely manner, I saved deadline; Entered student Musicland money and enrollment and academic data deadlines were achieved. within required 24 hour time • The students were able to period have their education journey begin on a positive note as their financial aid, schedules, and books were able to be completed, organized, and ordered prior to start of the quarter Microsoft Word • Created, updated, and distributed • I took the initiative to learn internal memos, external vendor Microsoft Word on my own letters, student letters and at Musicland, took classes awards, transcript request form (all levels), was praised in letter, mail merge of address my reviews for my labels initiative, and given more responsibilities within the department Microsoft Excel • Created, updated, and distributed • I took the initiative to learn financial return reports daily, Microsoft Excel on my own weekly, and monthly; created and at Musicland, took classes updated graphs; analyzed data (all levels), was praised in for discrepancies my reviews for my
  2. 2. initiative, and given more responsibilities within the department Microsoft Access • Created database, updated, and • I took the initiative to exported data to Excel for learn Microsoft Access on analysis and reporting my own at Musicland, • Keyed in and updated in Access took classes (all levels), as well as reported outcomes to was praised in my supervisor and credit card reviews for my initiative, companies from credit card and given more disputes responsibilities within the department Event, Business Meals, and Meeting Space • Coordinated department potlucks, • I was praised for my hard planning obtaining information and work and organization ordering meals for business efforts and the meetings, and events/meetings /lunches researching/reserving meeting were a success spaces • Assisted with and coordinated charity events between campuses for United Way Training manuals for new hires/current • Created, revised, and updated • I was recognized and employees procedure manuals for new hires praised by my and current employees in the supervisors and fellow Returns Department at Musicland employees for my initiative in putting together a training manual Trained new department employees • At Musicland, I trained in the new • I was recognized and returns clerks and used a hands- praised by my on approach as well as had a supervisors and fellow training manual available of employees for my procedures excellent hands on • At Rasmussen, I was responsible training style for training in the new Administrative Assistants as well
  3. 3. as report/resolve any computer programming issues to IT department Assisted with Administrative Assistant task • Listed, researched, • My supervisor and head project communicated, and confirmed Administrative Assistant Administrative Assistant commended me on my responsibilities and deadlines organization of the duties • Met with supervisor, head and research of Administrative Assistant, and the information to ensure other Administrative Assistants to accuracy. brainstorm and equally divide • I was also recognized for duties assisting Administrative Assistant area to ensure that all tasks can be completed within the academic and financial deadlines so our students can be on the road to a successful academic journey Participated in required college audits • Assisted the audit staff, pulled • I was recognized and required data files, reported praised by fellow missing information and employees, supervisor, discrepancies, and obtained and the audit staff for missing documents and completing, information to make sure files are communicating, and up to required code correcting problem areas in a timely manner

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