Moderate This!
Choosing Participants
Test Set-up

• Choose 5-7 participants who represent the demographics of your site’s ...
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Moderate This!

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This is a 1-slide summary of the discussion at UXCampDC's Moderate This! session.

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Moderate This!

  1. 1. Moderate This! Choosing Participants Test Set-up • Choose 5-7 participants who represent the demographics of your site’s actual visitors/user/customers. • Remember that any testing is better than not testing at all, but that testing with internal participants comes with a bias. • Avoid long sessions, that fatigue both the participant and moderator. • Guide participants through tasks chosen from real-life scenarios. • Remain patient with the user yet in control of the test. Techniques Prompting as a reminder: So...? What are you seeing here? Reading Material* Probing questions: Tell me a little more about… Describe a bit more about… Task Failure: Don’t commiserate Don’t tell a white lie 1. 2. 3. 4. Probing examples: Is that what you expected, or not what you expected? If you were at home, what would you do next? You just said, “[participant quote].” Help me to understand what you mean by that. Don’t make me Think Rocket Surgery Made Easy Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests Moderating Usability Tests: Principles and Practices for Interacting *The above are by no means the only references available for moderating usability tests. If you are questioning what to do next, these four are a good place to start.

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