Presentation mmd13

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Presentation mmd13

  1. 1. HELP ME! – A CONTEXT SENSITIVESUPPORT BLOCK IN MOODLELILLIAN BUUS, E-LEARNING CONSULTANTIRELAND & UKMOODLE MOOT 2013 AGENDA •  A B O U T A A L B O R G U N I V E R S I T Y •  A B O U T E L S A ( T H E E - L E A R N I N G U N I T AT A A L B O R G U N I V E R S I T Y ) •  T H E M O O D L E S U P P O R T C O N C E P T AT A A L B O R G U N I V E R S I T Y •  H E L P M E ! B L O C K – S TAT U S •  H E L P M E ! G U I D E D T O U R •  F U R T H E R I N F O R M AT I O N AALBORG UNIVERSITY HAS 40 MOODLE INSTALLATIONS! AALBORG UNIVERSITY 2
  2. 2. ABOUT AALBORG UNIVERSITY•  F O U R FA C U LT I E S- THE FA C U LT Y OF HUMANITIES- THE FA C U LT Y OF SOCIAL SCIENCES AALBORG UNIVERSITY- THE FA C U LT Y OF ENGINEERING AND SCIENCE WAS FOUNDED IN 1974!- THE FA C U LT Y OF MEDICINE•  1 8 . 6 7 0 S T U D E N T S - 1 0 % I N T E R N AT I O N A L S T U D E N T S•  3 4 7 9 FA C U LT Y, A D M I N I S T R AT I V E A N D T E C H N I C A L S TA F F•  11 S C H O O L S - A S C H O O L I S A N O R G A N I S AT I O N A L U N I T U N D E R T H E FA C U LT I E S . A S C H O O L H A S R E L AT I O N S T O M U LT I P L E STUDY BOARDS, WHICH ARE CONNECTED TOGETHER IN A PEER-COMMUNITY WITHIN THE SCHOOL•  M A I N C A M P U S I N A A L B O R G - S AT E L L I T E S I N E S B J E R G A N D COPENHAGEN AALBORG UNIVERSITY 3ABOUT AALBORG UNIVERSITY WE ARE THREE REPRESENTATIVES FROM AALBORG UNIVERSITY! AALBORG UNIVERSITY 4
  3. 3. ELSA (THE E-LEARNING UNIT ATAALBORG UNIVERSITY)•  E L S A I S O R G A N I S AT I O N A L LY S I T U AT E D U N D E R T H E I C T- D E PA R T M E N T AT T H E FA C U LT Y O F H U M A N I T I E S•  7 E - L E A R N I N G C O N S U LTA N T S / 5 S T U D E N T H E L P E R S / 2 F R O M T H E I T D E PA R T M E N T O F S O C I A L S C I E N C E / 1 F R O M H U M A N I T I E S I T D E PA R T M E N T ( D E V E L O P E R / T E C H N I C A L A D M I N )•  E L S A C O L L A B O R AT E S W I T H A L L T H E I T- D E PA R T M E N T S A C R O S S THE UNIVERSITY•  HOSTING MOODLES AND SUPPORT•  THE TOP PRIORITY PROJECT A THE MOMENT IS TO IMPLEMENT A S H A R E D M O O D L E 2 . 4 . X – P R O J E C T I S S TA L L I N G D U E T O A N E W O R G A N I Z AT I O N S T R U C T U R E I N T H E E N T I R E I T- D E PA R T M E N T•  LIMITED RESOURCES DUE TO UNCLARIFIED ISSUES REGARDING T H E N E W O R G A N I Z AT I O N S T R U C T U R E . T H E D E V E L O P M E N T O F T H E HELP ME BLOCK TO MOODLE 2.4.X IS THEREFOR NOW A LOW PRIORITY SUB-PROJECT AALBORG UNIVERSITY 5MOODLE SUPPORT CONCEPT 1/2THE MOODLE SUPPORT CONCEPT IS BASED ON THE PHILOSOPHYT H AT P E O P L E N E E D H E L P T O H E L P T H E M S E LV E S•  S C R E E N C A S T S ( I N S I D E M O O D L E – L I N K S )•  G U I D E S ( I N S I D E M O O D L E – L I N K S )•  H E L P M E ! ( I N S I D E M O O D L E )•  I F U S E R S C A N N O T H E L P T H E M S E LV E S T H E Y A R E R E - D I R E C T E D TO OUR SUPPORT FORM – USERS GET AN ANSWER WITHIN 24 HOURS-  E X A M P L E S O N N E X T S L I D E AALBORG UNIVERSITY 6
  4. 4. MOODLE SUPPORT CONCEPT 1/2 HELP ME! BLOCK GUIDES AND SCREENCASTS AALBORG UNIVERSITY 7HELP ME! BLOCK 1/5•  A B O U T T H E B L O C K – T H E C O N C E P T•  H E L P M E ! WA L K - T H R O U G H•  C O M PAT I B I L I T Y A N D C H A L L E N G E S I N U P G R A D I N G H E L P M E ! T O MOODLE 2.4.X•  W H Y I S T H E H E L P M E B L O C K R E L E VA N T I N R E L AT I O N T O T H E EXISTING HELP IN MOODLE? AALBORG UNIVERSITY 8
  5. 5. HELP ME! BLOCK 2/5ABOUT THE BLOCK – THE CONCEPT•  T H E S E N S I T I V E N E S S I N M O O D L E•  H E L P I N S I D E M O O D L E•  T O P I C S / FA Q R E L E VA N T F O R T H E U S E R AALBORG UNIVERSITY 9HELP ME! BLOCK 3/5 H E L P M E ! WA L K - T H R O U G H AALBORG UNIVERSITY 10
  6. 6. Before login MyMoodleTeacher - course page Student - course page
  7. 7. STUDENTAALBORG UNIVERSITY 13
  8. 8. TEACHERAALBORG UNIVERSITY 16
  9. 9. BLOCK-ADMINISTRATION AALBORG UNIVERSITY 25
  10. 10. HELP ME! BLOCK 4/5C O M PAT I B I L I T Y A N D C H A L L E N G E S I N U P G R A D I N G H E L P M E ! T OMOODLE 2.4.X•  N E W P R O G R A M M I N G M E T H O D S 1 . 9 V S . 2 . 4•  T H E P E R S P E C T I V E S I N M O O D L E 2 . 4 . 1 U P G R A D E T O O L•  D E V E L O P M E N T R E S O U R C E S AALBORG UNIVERSITY 28
  11. 11. HELP ME! BLOCK 5/5W H Y I S T H E H E L P M E B L O C K R E L E VA N T I N R E L AT I O N T OEXISTING HELP IN MOODLE?•  M O R E D Y N A M I C S U P P O R T•  C O N T E X T S E N S I T I V E – H E L P M E ! K N O W S T H E R O L E O F A U S E R•  E X C L U D E U S E L E S S S U P P O R T T E X T / I N F O R M AT I O N•  G O A L : T H E U S E R G E T S A B E T T E R S U P P O R T E X P E R I E N C E AALBORG UNIVERSITY 29PLEASE VISIT US…T H E D E L E G AT I O N F R O M A A L B O R G U N I V E R S I T YLISBETH JUEL ANDERSEN LISBETH@HUM.AAU.DKTINA FUNCK T I N A F @ S A M F. A A U . D KLILLIAN BUUS LILLIAN@HUM.AAU.DK AALBORG UNIVERSITY 30
  12. 12. FURTHER INFORMATIONABOUT AALBORG UNIVERSITYW W W. A A U . D KI N F O R M AT I O N A B O U T E L S A A N D O U R P R O J E C T SW W W. E L S A . A A U . D K AALBORG UNIVERSITY 31

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