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CiL2009 -- Reference Odyssey: Still dealing with real people.


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Track D202: Reference Odyssey: Still dealing with real people. (my half of the presentation, anyway)

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CiL2009 -- Reference Odyssey: Still dealing with real people.

  2. All of my “ex”s live in cyberspace…
  4. Real librarians, Real searches <ul><li>Q & A NJ: </li></ul><ul><li>Library of Congress Reference Chat: http:// </li></ul><ul><li>Ask Here PA: </li></ul><ul><li>Ask NYPL: </li></ul><ul><li>AskON: (Ontario, CA) http:// </li></ul><ul><li>Find it Virginia: </li></ul><ul><li>Ask a UC Librarian: </li></ul><ul><li>Know it now: (Ohio) </li></ul><ul><li>Bernard Becker Medical Library: </li></ul><ul><li>Ask an NJIT Librarian: </li></ul><ul><li>University of South Florida: </li></ul><ul><li>AskHomer: (UConn) </li></ul><ul><li>MassAnswers: </li></ul><ul><li>NClive: </li></ul><ul><li>AskNow: (Kansas City PL) </li></ul><ul><li>L-Net: (Oregon Live) </li></ul><ul><li>Seattle Public Library: </li></ul><ul><li>AskWhyKY: (Kentucky) http:// </li></ul>
  5. Is it live, or is it … not? <ul><li>[Craig 11:34:39] : I need some info about Queen Victoria </li></ul><ul><li>[Librarian 11:35:03]: Hi! Welcome to your reference session.  I'm reading over the information that you've provided and will be with you in just a moment. </li></ul><ul><li>[Librarian 11:35:22]: </li></ul><ul><li>[Craig 11:35:34]: Hello? </li></ul><ul><li>[Librarian 11:36:25]: I am sending some Queen Victoria links. </li></ul><ul><li>[Craig 11:36:33]: ok </li></ul><ul><li>[Librarian 11:36:03]: </li></ul><ul><li>[Librarian 11:39:03]: Here’s another one: http:// </li></ul><ul><li>[Librarian 11:39:13]: I hope these will be enough to get you started. </li></ul><ul><li>[Craig 11:39:22]: Ok … </li></ul><ul><li>[Librarian 11:39:29]: Bye bye. </li></ul><ul><li>[Librarian 11:39:32]: Librarian ended chat session. </li></ul>
  6. One Short Minute
  7. Step 1: Welcome the Patron <ul><li>[Librarian 11:02:47]: Librarian 'NJCU Laura' has joined the session. [Librarian 11:03:05]: Hi, Craig, welcome to QandA NJ! How are you today? [Craig 11:03:17]: I'm good. [Librarian 11:03:21]: Great ... [Librarian 11:03:33]: I'm just gonna ask you a few questions before I start sending you stuff, ok? [Craig 11:03:37]: Ok </li></ul>
  8. Step 2: Get some background info… <ul><li>[Librarian 11:03:57]: I'm assuming it's a college assignment since you have an edu email but correct me if I'm wrong [Librarian 11:04:09]: Did your prof give you any guidelines for materials? [Craig 11:04:15]: it's for British History I [Craig 11:04:31]: Yes, it's college [Librarian 11:04:39]: Ok ... any guidelines? like did he/she say you need to use books, articles, websites? [Librarian 11:04:44]: or is it pretty open? </li></ul>
  9. Step 3: Let them know how long this’ll be … <ul><li>[Librarian 11:05:28]: I'll see what I can find on Victoria then ... it shouldn't take too long, there's a lot on her. [Craig 11:05:36]: ok [Librarian 11:05:43]: here comes a short bio from the monarchy's official web site. let me know what you think. [Librarian 11:05:55]: [Craig 11:06:13]: This is cool. </li></ul>
  10. Step 4: Don’t be afraid of smileys! <ul><li>[Librarian 11:06:48]: The next one is about the British empire during Victoria's reign ... it's from a tv program. http:// / [Craig 11:07:38]: Awesome [Librarian 11:08:01]: glad you liked it. :-) </li></ul>
  11. Step 5: Never leave them wanting more … <ul><li>[Librarian 11:09:48]: Would you like more sources, or will those three be enough to get you started? [Craig 11:10:03]: This is good enough. I gotta go anyway. [Librarian 11:10:11]: Ok, great. [Craig 11:10:19]: Thanks for your help! :) [Librarian 11:10:28]: Thanks for using QandA NJ and please feel free to visit us in the future. [Craig 11:10:39]: bye! :) </li></ul>
  12. Dealing with Griefers
  13. Options for dealing with Griefers <ul><li>Be Professional </li></ul><ul><li>Be Polite </li></ul><ul><li>Record Everything </li></ul><ul><li>Contact an Administrator </li></ul><ul><li>/ignore </li></ul>
  14. (Not actually an option)
  15. <ul><li>Craig Anderson </li></ul><ul><li>Kean University Library </li></ul><ul><li>[email_address] </li></ul><ul><li>908-737-4602 </li></ul><ul><li> </li></ul><ul><li>IM: keanlibrarian [AIM, Yahoo, MSN, Meebo] </li></ul><ul><li>Second Life: Draconius Merlin </li></ul><ul><li>Twitter: LibraryGuy </li></ul><ul><li>SlideShare: LibraryGuy </li></ul><ul><li>World of Warcraft: Lachrymae, Blackthorne [Lightbringer]; Jacquelyn, Melvil [Aerie Peak] </li></ul>