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LIBDESIGN
35 methods for better services
Alena Chodounská
28.05.2015
QQML 2015, Paris
Why only services?
• The only thing that your users see and
evaluate – everything is service
• Changing enviroment: budgets cut, new
technologies, generations X, Y, Z
• Service is never done
• What is the solution?
Service Design
Philosophy – Service Design Thinking
Never ending process
Set of methods
Libdesign project
 Student project – The Division of Information
and Library Studies, Masaryk University, Brno
 Our Team: five students and two professors
with practical experience
 Our Problem: The lack of information about
service design and research methods
 Our solution: Toolkit 35 methods for better
services, Conference, …
Libdesign team
Libdesign: 35 methods for
better services
Publisher
The Division of Information and Library Studies, Masaryk University,
Brno, Czech Republic in 2015
Authors
• Martin Horák
• Alena Chodounská
• Pavla Minaříková
• Roman Novotný
• Gabriela Šimková
• Jiří Xaver
• Ladislava Z. Suchá
Graphic designer
Matěj Málek
How we used design proces
• Prototypes
• 3D models
• Landing page
• …
• Testing
• Evaluation
questionnaire
• …
• Brainstorming
• SWOT
• Lean Canvas
• …
• Desk reseachr
• Interview
• Focus group
• …
Learning Analysis
DesignTesting
1. How we begun
 Desk research
 Brainstroming
 Interview
 Focus group
 Card sorting
 Brainstorming
2. Analyze results
• Clustering
• SWOT analysis
• Lean Canvas
• Personas
3. Designing of Design Cards
• Prototyping
• 3D models
• Landing page: www.libdesign.cz
C
www.libdesign.cz
4. Testing & Comments
• Feedback collection
• User testing
• Evaluation questionnaire
What is comming?
In progress:
• Conference on September 22, 2015 in Prague
• Workshops
• Book with Case studies about Service design
in Libraries (long-term plan)
• Web pages, Game board
In Future:
• Training, Consultations, …?
Why and How
Improve your services with our toolkit. Because it
is…
• Simple
• Clever
• Beatiful
Use it for…
• Inspiration
• Team work
• Service design
Don’t be afraid to ask us.
We are all in this together!
Let’s stay in touch!
• www.libdesign.cz
• www.fb.com/libdesignzs
• info@libdesign.cz
Alena Chodounská
Libdesign Team
Masaryk University, Brno
National Library of Technology, Prague
alena@libdesign.cz
alena.chodoudounska@techlib.cz

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Libdesign: 35 methods for better services at the QQML Conference 2015

  • 1. LIBDESIGN 35 methods for better services Alena Chodounská 28.05.2015 QQML 2015, Paris
  • 2. Why only services? • The only thing that your users see and evaluate – everything is service • Changing enviroment: budgets cut, new technologies, generations X, Y, Z • Service is never done • What is the solution?
  • 3. Service Design Philosophy – Service Design Thinking Never ending process Set of methods
  • 4. Libdesign project  Student project – The Division of Information and Library Studies, Masaryk University, Brno  Our Team: five students and two professors with practical experience  Our Problem: The lack of information about service design and research methods  Our solution: Toolkit 35 methods for better services, Conference, …
  • 6. Libdesign: 35 methods for better services Publisher The Division of Information and Library Studies, Masaryk University, Brno, Czech Republic in 2015 Authors • Martin Horák • Alena Chodounská • Pavla Minaříková • Roman Novotný • Gabriela Šimková • Jiří Xaver • Ladislava Z. Suchá Graphic designer Matěj Málek
  • 7. How we used design proces • Prototypes • 3D models • Landing page • … • Testing • Evaluation questionnaire • … • Brainstorming • SWOT • Lean Canvas • … • Desk reseachr • Interview • Focus group • … Learning Analysis DesignTesting
  • 8. 1. How we begun  Desk research  Brainstroming  Interview  Focus group  Card sorting  Brainstorming
  • 9.
  • 10. 2. Analyze results • Clustering • SWOT analysis • Lean Canvas • Personas
  • 11.
  • 12.
  • 13. 3. Designing of Design Cards • Prototyping • 3D models • Landing page: www.libdesign.cz
  • 14. C
  • 15.
  • 16.
  • 18. 4. Testing & Comments • Feedback collection • User testing • Evaluation questionnaire
  • 19.
  • 20. What is comming? In progress: • Conference on September 22, 2015 in Prague • Workshops • Book with Case studies about Service design in Libraries (long-term plan) • Web pages, Game board In Future: • Training, Consultations, …?
  • 21. Why and How Improve your services with our toolkit. Because it is… • Simple • Clever • Beatiful Use it for… • Inspiration • Team work • Service design
  • 22. Don’t be afraid to ask us. We are all in this together!
  • 23. Let’s stay in touch! • www.libdesign.cz • www.fb.com/libdesignzs • info@libdesign.cz Alena Chodounská Libdesign Team Masaryk University, Brno National Library of Technology, Prague alena@libdesign.cz alena.chodoudounska@techlib.cz