Advanced Topics Snippets   LibMeter - Library eMetrics  Workshop ZBW-HH Part 5 Nutzungsanalyse elektronischer Informations...
LibMeter  Seminar <ul><li>Optional </li></ul>x
A:   Long Tail Approach Produkt-Lebenszyklen  Hype Cycle
Virtual Libraries  & Long Tail Services
The Long Tail – Example Rhapsody
Service Introduction Phases  AHRENS Idealized Schema <ul><li>Phase I – Embryo, Baby </li></ul><ul><li>Start from zero base...
From Library Service Introduction to Product Life Cycle Approach <ul><li>Consider  </li></ul><ul><li>a Library Service a S...
Product Life Cycle (Wikipedia.de)
Gartner Hype Cycle FENN & RAKINO 2008
Gartner Hype Cycle FENN & RAKINO 2008
TIPPINGPOINT‘s Life Cycle over Gartner Hype Cycle
2. Generation e-Business and the Hype-Cycle
B: Live-Demo  Dynamic Usage Stats  Science Rating / Ranking
Information Society of 2010 Usage is All about the Web <ul><li>HTML-Link </li></ul><ul><li>Web-Surfing </li></ul><ul><li>W...
How do you get these „Magical“ Web-Statistics? Web Brow-  ser  Internet  Provider  Web  Server  Web  Page  Web  Logs http ...
Links to Dynamic Stat Tools <ul><li>Google Analytics  (Web site statistics) </li></ul><ul><li>GIS (Insights in Google Sear...
Example for Webometrics: Ranking of World Universities http://www.webometrics.info/top100_continent.asp?cont=europe  [2009...
What „Google Insight“ can tell about German Libraries and Archives ? (I) http://www.google.com/insights/search/# q=Anna%20...
What „Google Insight“ tells about German Libraries and Archives II http://www.google.com/insights/search/#q=anna%20amalia%...
C:  Live Demos OpenURL Reporting-Server & Sites
OpenURL Reporting-Server  & Public Reporting Sites <ul><li>Uni Düsseldorf OpenURLReport Generator </li></ul><ul><li>Online...
OpenURL Reporting-Server  & Public Reporting Sites <ul><li>Report Generator </li></ul><ul><ul><ul><li>http://sfx.hbz-nrw.d...
D: Kurvendiskussion - Log, Annualität & Periodizität
Libraries can learn a lot from Economy and Econometrics <ul><li>Library Service = Product </li></ul><ul><li>Usage (Value) ...
Increased speed of Innovation requires organizational learning <ul><li>Changes not in centuries or decades any more </li><...
Service Introduction Phases  AHRENS Idealized Schema <ul><li>Phase I – Embryo, Baby </li></ul><ul><li>Start from zero base...
Databases show different usage cycles around year (student-staff) Data Courtesy of Menno ERasch, University of Utrecht, An...
Chat Bot „Stella“ SUB HAMBURG Ggf. noch  ausführen
Chatterbot ASKADEMICUS UB Do Usage monthly and rolling 12 mo.
Statement of the UB-DO Chatbot Administrator regarding the Stats <ul><li>Feb/Mar 2005 und April 2006: dort wurde der Chatt...
 
Max Planck Society SFX Usage 2002 - 2009
E:  E: Tools (von Excel zum Datawarehouse)
Useful Spreadsheet Functions <ul><li>Auto-Filter </li></ul><ul><li>Statistik-Funktionen </li></ul><ul><ul><li>Min, Max, Mi...
Entity relationship Model <ul><li>Speichern in Tabellen </li></ul><ul><li>Denormalisieren </li></ul><ul><li>Primär- und Se...
F:  Management & Organisations-entwicklung
Paradigm Shift with Library 2.0 <ul><li>Traditional: Libraries helping Science  </li></ul><ul><li>Librarians have high  In...
Overcoming the Problem of „Organizational Lag“ 1984
Increased speed of Innovation requires organizational learning <ul><li>Changes not in centuries or decades any more </li><...
Indicators for Todays Services need to reflect Shift in Focus <ul><li>from Physical to Virtual </li></ul><ul><li>From Visi...
Libraries can learn a lot from Economy and Econometrics <ul><li>Library Service = Product </li></ul><ul><li>Usage (Value) ...
Three Predictions <ul><li>Enhanced Electronic Usage Monitoring & Reporting will rapidly become crucial for libraries (More...
G:  Checklist, Toolbox
Essential steps in eService evaluation <ul><li>Curiousity </li></ul><ul><li>(Create & ) Collect Stats </li></ul><ul><li>Co...
Beyond scope
New Kind of Science & Library Stats on Web 2.0
From Library Service Introduction to  Product Life Cycle Approach <ul><li>Consider  </li></ul><ul><li>a Library Service a ...
Libraries can learn a lot from Economy and Econometrics <ul><li>Library Service = Product </li></ul><ul><li>Usage (Value) ...
Widening Scope & Reach of Usage Statistics
Digesting Usage Figures - I Determining Relevant Derivatives <ul><li>Help! Too many too confusing too large numbers ... </...
Library Service Profing  based on OpenURL Data (SFX stats)
Action List for Part <ul><li>New Slides </li></ul><ul><ul><li>Management </li></ul></ul><ul><ul><ul><li>Awareness </li></u...
Looking at Distribution among University Libraries & Polytechs ? <ul><li>A:  Number of EZB calls  correlated  with convent...
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Advanced Topics Snippets Lib Meter Zbw Hh Workshop

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Part 5 of 5; Beta Version 0.8 of Transparencies
about Management Workshop on Usage analysis of electronic library services
At ZBW-Hamburg 2009-11-06
(C) LibMeter , 2009, Peter Ahrens
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  • 2009-05-18_Basics
  • 2009-05-18_Basics
  • 2009-11-06 Change &amp; Split 2009-05-18_Basics Note: Phase IV &amp; further not shown here – Need Change, Concurrant Services, Decline, Substitution, etc.
  • 2009-05-18_Basics
  • 2009-05-18_Basics
  • 2009-05-13_Snippets
  • 2009-05-13_Snippets
  • 2009-05-18_Basics Further examples of Global University resp. Academic Country Rankings under: http://www.arwu.org/ ( Academic Ranking of World Universities) http://www.scimagojr.com/ (SciMago Journal &amp; Country rank)
  • 2009-05-18_Basics
  • 2009-05-18_Basics Search Question: „anna amalia &amp; stadtarchiv“
  • 2009-05-18_Basics
  • 2009-05-18_Basics
  • 1. (A graph of Everett Rogers Technology Adoption Lifecycle model. Drawn in OmniGraffle and then trimmed in Apple Preview.) 11:55, 29 May 2007 From Wikipedia: http://en.wikipedia.org/wiki/Technology_adoption_lifecycle ----------------------------------- 2. http://www.atkinson.yorku.ca/~lripley/imUproduct.htm „ Online with Louise Ripley“ Introductory Marketing Product Chapters 8 &amp; 9 Armstrong/ Kotler Marketing: An Introduction Return to Course Syllabus   Chapter 8: Product and Branding Strategy III. Product Life Cycle Strategies http://www.atkinson.yorku.ca/~lripley/zchtplc.jpg 3. http://www.provenmodels.com/files/e5980c2e98186760a452adc559112d35/international-product-life-cycle.gif 4. http://www.witiger.com/marketing/plc.jpg Graphic from when ? Author ?
  • 2009-11-06 Change &amp; Split 2009-05-18_Basics Note: Phase IV &amp; further not shown here – Need Change, Concurrant Services, Decline, Substitution, etc.
  • 2009-05-18_Basics
  • 2009-05-18_Basics
  • Econometrics – Cross section of Libray Service Science &amp; Webometrics Library Services – Learned Decisions
  • 2009-05-13_Snippets Fariborz Damanpour und William M. Evan, “Organizational Innovation and Performance: The Problem of &amp;quot;Organizational Lag&amp;quot;,” Administrative Science Quarterly 29, no. 3 (September 1984): 392-409, doi:10.2307/2393031.  
  • 2009-05-13_Snippets
  • 1. (A graph of Everett Rogers Technology Adoption Lifecycle model. Drawn in OmniGraffle and then trimmed in Apple Preview.) 11:55, 29 May 2007 From Wikipedia: http://en.wikipedia.org/wiki/Technology_adoption_lifecycle ----------------------------------- 2. http://www.atkinson.yorku.ca/~lripley/imUproduct.htm „ Online with Louise Ripley“ Introductory Marketing Product Chapters 8 &amp; 9 Armstrong/ Kotler Marketing: An Introduction Return to Course Syllabus   Chapter 8: Product and Branding Strategy III. Product Life Cycle Strategies http://www.atkinson.yorku.ca/~lripley/zchtplc.jpg 3. http://www.provenmodels.com/files/e5980c2e98186760a452adc559112d35/international-product-life-cycle.gif 4. http://www.witiger.com/marketing/plc.jpg Graphic from when ? Author ?
  • 2009-05-18_Basics
  • 2009-05-18_Basics
  • 2009-05-18_Basics
  • 2009-05-18_Basics
  • 1. (A graph of Everett Rogers Technology Adoption Lifecycle model. Drawn in OmniGraffle and then trimmed in Apple Preview.) 11:55, 29 May 2007 From Wikipedia: http://en.wikipedia.org/wiki/Technology_adoption_lifecycle ----------------------------------- 2. http://www.atkinson.yorku.ca/~lripley/imUproduct.htm „ Online with Louise Ripley“ Introductory Marketing Product Chapters 8 &amp; 9 Armstrong/ Kotler Marketing: An Introduction Return to Course Syllabus   Chapter 8: Product and Branding Strategy III. Product Life Cycle Strategies http://www.atkinson.yorku.ca/~lripley/zchtplc.jpg 3. http://www.provenmodels.com/files/e5980c2e98186760a452adc559112d35/international-product-life-cycle.gif 4. http://www.witiger.com/marketing/plc.jpg Graphic from when ? Author ?
  • 2009-05-13_Snippets
  • 2009-05-18_Basics
  • 2009-05-18_Basics
  • 2009-05-19_Current_Practice *) DBS VA-2007 Parameters: EZB = #181 Loans =#167; Primary Users = #2 (Staff) + #3 (Students)
  • Advanced Topics Snippets Lib Meter Zbw Hh Workshop

    1. 1. Advanced Topics Snippets LibMeter - Library eMetrics Workshop ZBW-HH Part 5 Nutzungsanalyse elektronischer Informationsdienstleistungen für das praktische Bibliotheks-Management Veranstalter: Berufsverband Information Bibliothek e. V. (BIB) Landesgruppe Hamburg 6. November 2009 Referent: Dr. Peter Ahrens Freier Referent Assistenz: Tanja Haberkorn Beta 0.8 2009-11-01
    2. 2. LibMeter Seminar <ul><li>Optional </li></ul>x
    3. 3. A: Long Tail Approach Produkt-Lebenszyklen Hype Cycle
    4. 4. Virtual Libraries & Long Tail Services
    5. 5. The Long Tail – Example Rhapsody
    6. 6. Service Introduction Phases AHRENS Idealized Schema <ul><li>Phase I – Embryo, Baby </li></ul><ul><li>Start from zero base, very low numbers </li></ul><ul><li>Development, Early adoption </li></ul><ul><li>Often Below radar screen </li></ul><ul><li>Huge growth rates ( >> 100 % „Breakout“) </li></ul><ul><li>Timeline: 0 - 33 %, 2-3 Years </li></ul><ul><li>Early adopters </li></ul><ul><li>Phase II – Joungster </li></ul><ul><li>Timeline: 34 – 66 %, 3-4 years </li></ul><ul><li>Highest Growth rates (around 15-30 %) </li></ul><ul><li>Absolute increase almost linear </li></ul><ul><li>Mainstream Adopters </li></ul><ul><li>Phase III – Mature Adult </li></ul><ul><li>Timeline: 67 – 100 %, 3-5 years </li></ul><ul><li>Slowing Growth (< %), </li></ul><ul><li>Flat, Plateau </li></ul><ul><li>Beginning decline </li></ul><ul><li>Late adopters, laggards </li></ul>I II III
    7. 7. From Library Service Introduction to Product Life Cycle Approach <ul><li>Consider </li></ul><ul><li>a Library Service a Standard Product </li></ul><ul><li>Apply </li></ul><ul><li>Theories from Econometrics to „Webometrics“ </li></ul><ul><li>See </li></ul><ul><li>Overlaps </li></ul><ul><li>Substitution Cycles </li></ul>
    8. 8. Product Life Cycle (Wikipedia.de)
    9. 9. Gartner Hype Cycle FENN & RAKINO 2008
    10. 10. Gartner Hype Cycle FENN & RAKINO 2008
    11. 11. TIPPINGPOINT‘s Life Cycle over Gartner Hype Cycle
    12. 12. 2. Generation e-Business and the Hype-Cycle
    13. 13. B: Live-Demo Dynamic Usage Stats Science Rating / Ranking
    14. 14. Information Society of 2010 Usage is All about the Web <ul><li>HTML-Link </li></ul><ul><li>Web-Surfing </li></ul><ul><li>Web-Traffic </li></ul><ul><li>Web-Usage </li></ul><ul><li>Web 2.0 </li></ul><ul><li>Web-Services </li></ul><ul><li>Web Analytics </li></ul><ul><li>Webometrics </li></ul>
    15. 15. How do you get these „Magical“ Web-Statistics? Web Brow- ser Internet Provider Web Server Web Page Web Logs http / URL IP-Address Date/Time Browser Settings Etc. Usage Data Repo- sitories Log- Reporting Count Filter, Group Classify Store Report … Meta Analysis Aggregate Correlate Normalize Rate Rank … Institutions Statistics DB User-Service Provider Stats Tables Graphs Stat Analysis & Presentation
    16. 16. Links to Dynamic Stat Tools <ul><li>Google Analytics (Web site statistics) </li></ul><ul><li>GIS (Insights in Google Search actvity) </li></ul><ul><li>Scimago </li></ul><ul><li>Science Ranking </li></ul><ul><ul><li>CHE </li></ul></ul><ul><ul><li>ARWU </li></ul></ul>
    17. 17. Example for Webometrics: Ranking of World Universities http://www.webometrics.info/top100_continent.asp?cont=europe [2009-04-25]
    18. 18. What „Google Insight“ can tell about German Libraries and Archives ? (I) http://www.google.com/insights/search/# q=Anna%20amalia&cmpt=q [2009-05-18]
    19. 19. What „Google Insight“ tells about German Libraries and Archives II http://www.google.com/insights/search/#q=anna%20amalia%2Cstadtarchiv%20k%C3%B6ln&cmpt=q (2009-04-24)
    20. 20. C: Live Demos OpenURL Reporting-Server & Sites
    21. 21. OpenURL Reporting-Server & Public Reporting Sites <ul><li>Uni Düsseldorf OpenURLReport Generator </li></ul><ul><li>Online Reports - Publizierte Statistiken </li></ul><ul><ul><li>California Digital Library CDL eLink </li></ul></ul><ul><ul><ul><li>http://www.cdlib.org/inside/projects/uc-elinks/index.html#ucelinkstats </li></ul></ul></ul><ul><ul><li>Max-Planck public SFX Statistics Pages </li></ul></ul><ul><ul><ul><li>http://sfx.mpg.de/statistics/sfx_statistics.html#source_dia </li></ul></ul></ul>
    22. 22. OpenURL Reporting-Server & Public Reporting Sites <ul><li>Report Generator </li></ul><ul><ul><ul><li>http://sfx.hbz-nrw.de/sfx_due/sfxadmin/user_admin.cgi </li></ul></ul></ul><ul><li>Online Reports - Publizierte Statistiken </li></ul><ul><ul><li>CDL </li></ul></ul><ul><ul><ul><li>http://www.cdlib.org/inside/projects/uc-elinks/index.html#ucelinkstats </li></ul></ul></ul><ul><ul><li>Max-Planck </li></ul></ul><ul><ul><ul><li>http://sfx.mpg.de/statistics/sfx_statistics.html#source_dia </li></ul></ul></ul>
    23. 23. D: Kurvendiskussion - Log, Annualität & Periodizität
    24. 24. Libraries can learn a lot from Economy and Econometrics <ul><li>Library Service = Product </li></ul><ul><li>Usage (Value) = „Sales“ </li></ul><ul><li>Services have Life Cycles </li></ul><ul><li>Patterns for product adoption and substitution over time </li></ul>
    25. 25. Increased speed of Innovation requires organizational learning <ul><li>Changes not in centuries or decades any more </li></ul><ul><li>6-8 years growth phase for Web Service „normal“ </li></ul><ul><li>Web2.0 Services may even „pop up“ much quicker 2-4 years </li></ul><ul><li>Gradual Service choice and substitution will become normal (i.e. Zeitschriftenkatalog > EZB > ERM/OpenURL) </li></ul>
    26. 26. Service Introduction Phases AHRENS Idealized Schema <ul><li>Phase I – Embryo, Baby </li></ul><ul><li>Start from zero base, very low numbers </li></ul><ul><li>Development, Early adoption </li></ul><ul><li>Often Below radar screen </li></ul><ul><li>Huge growth rates ( >> 100 % „Breakout“) </li></ul><ul><li>Timeline: 0 - 33 %, 2-3 Years </li></ul><ul><li>Early adopters </li></ul><ul><li>Phase II – Joungster </li></ul><ul><li>Timeline: 34 – 66 %, 3-4 years </li></ul><ul><li>Highest Growth rates (around 15-30 %) </li></ul><ul><li>Absolute increase almost linear </li></ul><ul><li>Mainstream Adopters </li></ul><ul><li>Phase III – Mature Adult </li></ul><ul><li>Timeline: 67 – 100 %, 3-5 years </li></ul><ul><li>Slowing Growth (< %), </li></ul><ul><li>Flat, Plateau </li></ul><ul><li>Beginning decline </li></ul><ul><li>Late adopters, laggards </li></ul>I II III
    27. 27. Databases show different usage cycles around year (student-staff) Data Courtesy of Menno ERasch, University of Utrecht, Analysis & Chart by Author
    28. 28. Chat Bot „Stella“ SUB HAMBURG Ggf. noch ausführen
    29. 29. Chatterbot ASKADEMICUS UB Do Usage monthly and rolling 12 mo.
    30. 30. Statement of the UB-DO Chatbot Administrator regarding the Stats <ul><li>Feb/Mar 2005 und April 2006: dort wurde der Chatterbot (um den Jahrestag der Einfüh-rung herum) beworben, mit kleinen Updates versehen und auf ihn gesondert hingewiesen </li></ul><ul><li>August 2005 wurde er ... im Radio bzw. WDR online vorgestellt. </li></ul><ul><li>Da ein solcher Dienst noch sehr exotisch in Bibliotheken ist sind häufige Werbeaktionen, gerade bei den neuen Studenten, unerläßlich. Hier könnte man diese Auswertung zur Planung und Erfolgskontrolle nutzen. </li></ul>
    31. 32. Max Planck Society SFX Usage 2002 - 2009
    32. 33. E: E: Tools (von Excel zum Datawarehouse)
    33. 34. Useful Spreadsheet Functions <ul><li>Auto-Filter </li></ul><ul><li>Statistik-Funktionen </li></ul><ul><ul><li>Min, Max, Mittelwerrt, Median </li></ul></ul><ul><ul><li>RANG, Prozentrang </li></ul></ul><ul><li>PIVOT Tabellen </li></ul><ul><li>Zeilen-/Spaltenverweis </li></ul>
    34. 35. Entity relationship Model <ul><li>Speichern in Tabellen </li></ul><ul><li>Denormalisieren </li></ul><ul><li>Primär- und Sekundär-Schlüssel </li></ul><ul><li>Data Warehouse </li></ul><ul><li>Professionelle Tools </li></ul><ul><ul><li>Consortial- / NationalTools (BiBS) </li></ul></ul><ul><ul><li>ERM, Stats-DBs, Reporting Centers </li></ul></ul><ul><ul><li>(ehemals) DBS-navigate </li></ul></ul><ul><ul><li>Businesss Intelligence Solutions, OLAP </li></ul></ul>
    35. 36. F: Management & Organisations-entwicklung
    36. 37. Paradigm Shift with Library 2.0 <ul><li>Traditional: Libraries helping Science </li></ul><ul><li>Librarians have high Information Literacy </li></ul><ul><li>New Era: Science helps forming Library 2.0 </li></ul><ul><li>Cybrarians need new techincal skills including quantitative reasoning and information skills </li></ul><ul><li>Quantitative literacy (Anglo-American = Numeracy ) </li></ul><ul><ul><li>Web-principles & design </li></ul></ul><ul><ul><li>Marketing, Economics, Econometrics </li></ul></ul><ul><ul><li>Quality Management/Controlling </li></ul></ul><ul><ul><li>Usage data processing & Interpretation Statistics </li></ul></ul>
    37. 38. Overcoming the Problem of „Organizational Lag“ 1984
    38. 39. Increased speed of Innovation requires organizational learning <ul><li>Changes not in centuries or decades any more </li></ul><ul><li>6-8 years growth phase for Web Service „normal“ </li></ul><ul><li>Web2.0 Services may even „pop up“ much quicker 2-4 years </li></ul><ul><li>Gradual Service choice and substitution will become normal (i.e. Zeitschriftenkatalog > EZB > ERM/OpenURL) </li></ul>
    39. 40. Indicators for Todays Services need to reflect Shift in Focus <ul><li>from Physical to Virtual </li></ul><ul><li>From Visible to (primarily) Invisible </li></ul><ul><li>From Owning to Providing </li></ul><ul><li>From Text to Meta-Data </li></ul><ul><li>From Content to Services </li></ul><ul><ul><li>From Local to Global (Content) </li></ul></ul><ul><ul><li>From Global to Local (Services) </li></ul></ul><ul><li>Issue: </li></ul><ul><li>Change of Library-Methods is ongoing ! </li></ul>
    40. 41. Libraries can learn a lot from Economy and Econometrics <ul><li>Library Service = Product </li></ul><ul><li>Usage (Value) = „Sales“ </li></ul><ul><li>Services have Life Cycles </li></ul><ul><li>Patterns for product adoption and substitution over time </li></ul>
    41. 42. Three Predictions <ul><li>Enhanced Electronic Usage Monitoring & Reporting will rapidly become crucial for libraries (More Para-meters, more frequently, more easily accessible) </li></ul><ul><li>Libraries will become more quickly & easily adaptive to developments (earlier SWOT detection; Transi-tion Electronic library -> virtual library -> Library 2.0) </li></ul><ul><li>Libraries 2.0 will be much stronger and survive as important social web players . (e.g. fully exploring „Long-Tail“ concepts and potential). </li></ul>
    42. 43. G: Checklist, Toolbox
    43. 44. Essential steps in eService evaluation <ul><li>Curiousity </li></ul><ul><li>(Create & ) Collect Stats </li></ul><ul><li>Consolidate (suitable storage/ system ) </li></ul><ul><li>Calculate (-> ratios, Indicators) </li></ul><ul><li>Chart – reduce & visualize </li></ul><ul><li>Compare (peers, best practices …) </li></ul><ul><li>Consider/consult – review / discuss </li></ul><ul><li>Conclusions / consequences / change </li></ul>
    44. 45. Beyond scope
    45. 46. New Kind of Science & Library Stats on Web 2.0
    46. 47. From Library Service Introduction to Product Life Cycle Approach <ul><li>Consider </li></ul><ul><li>a Library Service a Standard Product </li></ul><ul><li>Apply </li></ul><ul><li>Theories from Econometrics to „Webometrics“ </li></ul><ul><li>See </li></ul><ul><li>Overlaps </li></ul><ul><li>Substitution Cycles </li></ul>
    47. 48. Libraries can learn a lot from Economy and Econometrics <ul><li>Library Service = Product </li></ul><ul><li>Usage (Value) = „Sales“ </li></ul><ul><li>Services have Life Cycles </li></ul><ul><li>Patterns for product adoption and substitution over time </li></ul>
    48. 49. Widening Scope & Reach of Usage Statistics
    49. 50. Digesting Usage Figures - I Determining Relevant Derivatives <ul><li>Help! Too many too confusing too large numbers ... </li></ul><ul><li>Various Aspects of „Usage“ </li></ul><ul><ul><li>Baseline Figures </li></ul></ul><ul><ul><ul><li>Normalized and Standardized Figures </li></ul></ul></ul><ul><ul><ul><li>Change-Rates </li></ul></ul></ul><ul><ul><ul><li>Previous Periods </li></ul></ul></ul><ul><ul><li>(+/- Comparison with other Services) </li></ul></ul><ul><ul><li>(+/- External Comparison) </li></ul></ul><ul><ul><ul><li>Ranking, Rating </li></ul></ul></ul>
    50. 51. Library Service Profing based on OpenURL Data (SFX stats)
    51. 52. Action List for Part <ul><li>New Slides </li></ul><ul><ul><li>Management </li></ul></ul><ul><ul><ul><li>Awareness </li></ul></ul></ul><ul><ul><li>Competences </li></ul></ul><ul><ul><li>Methods </li></ul></ul><ul><ul><ul><li>Logarithmic / Longtail separation </li></ul></ul></ul><ul><ul><ul><li>Indexing (to total, reference time) </li></ul></ul></ul><ul><ul><ul><li>Quantiles </li></ul></ul></ul><ul><ul><ul><li>Running 12 mo </li></ul></ul></ul><ul><ul><li>Tools </li></ul></ul><ul><ul><ul><li>Excel, ERM, Business Intelligence, OLAP </li></ul></ul></ul><ul><ul><ul><li>Collecting, analysing, comparing </li></ul></ul></ul>
    52. 53. Looking at Distribution among University Libraries & Polytechs ? <ul><li>A: Number of EZB calls correlated with conventional Loans* ? </li></ul><ul><ul><li>NO, there is no correlation </li></ul></ul><ul><li>B: Number of EZB calls correlated with the Staff/Student ratio* ? </li></ul><ul><ul><li>YES, there seems to be a weak positive correlation </li></ul></ul><ul><ul><li>i.e. higher staff proportion goes along with higher the EZB usage </li></ul></ul><ul><ul><li>In other words (Hypothesis): Staff uses EZB eJournal-Catalogue more than Students </li></ul></ul><ul><ul><li>This is not astonishing, but for the first time it becomes quantifiable </li></ul></ul>A B

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