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SPEED UP
CUSTOMER
RESPONSES
GET QUICKER
ANSWERS TO
CUSTOMERS
• AUTOMATE SOME – OR NEARLY ALL –
CUSTOMER SERVICE FUNCTIONS USING
FACEBOOK BOTS
• DO IT IN 30 MINUTES
WHY BOTS?
• ALLOW YOUR CURRENT STAFF TO
ADDRESS COMPLEX CLIENT ISSUES,
AUTOMATING RESPONSES TO SIMPLE
QUESTIONS
• BOTS WILL HELP YOU STAY IN TOUCH
WITH CUSTOMERS IF YOU’VE HAD TO
REDUCE STAFF COSTS
STEP ONE:
WRITE CONTENT
• IDENTIFY COMMON QUESTIONS ASKED
• BUILD RESPONSES TO THOSE QUESTIONS
• EXPLORE ANY FOLLOW UP QUESTIONS
• BUILD YOUR CONVERSATION
A QUICK
IDEA…
• USE QUESTION AND
RESPONSE TO GUIDE
CUSTOMERS THROUGH
ORDERS OR…
• SETTING UP A MEETING
• RESCHEDULING AN APPT
• SET UP A VIRTUAL CALL
STEP TWO:
CREATE THE BOT
• VISIT CHATFUEL.COM
• CREATE A FREE ACCOUNT
• AUTHORIZE THE BOT TO ACCESS
YOUR FACEBOOK PAGE
FREE ACCOUNT FOR >1,000 SUBSCRIBERS
FAQ IDEAS
• SET UP COMMON CATEGORIES
OF QUESTIONS
• SHARE NEW HOURS
• DETAIL HOW PICK UPS WORK
• SHARE CONTENT THEY WILL
LIKE
• GIVE OFF RAMPS TO HUMANS
OR WEB PAGES
Want simpler?
• SET UP FACEBOOK
AUTORESPONDERS
• QUICK, SIMPLE
RESPONSES TO
INBOUND MESSAGES
• USE THE LINK BELOW
AND FOLLOW THE
INSTRUCTIONS
https://www.facebook.com/business/learn/
lessons/set-up-automated-responses
Get ‘er done!
IF YOU HAVE QUESTIONS…
WANT HELP…
WANT A SOUNDING BOARD…
WE ARE HERE.
carolanne@wedü.com
603.647.9338

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When Staff Is Cut, Use FB Bots For Quick Customer Responses

  • 2. GET QUICKER ANSWERS TO CUSTOMERS • AUTOMATE SOME – OR NEARLY ALL – CUSTOMER SERVICE FUNCTIONS USING FACEBOOK BOTS • DO IT IN 30 MINUTES
  • 3. WHY BOTS? • ALLOW YOUR CURRENT STAFF TO ADDRESS COMPLEX CLIENT ISSUES, AUTOMATING RESPONSES TO SIMPLE QUESTIONS • BOTS WILL HELP YOU STAY IN TOUCH WITH CUSTOMERS IF YOU’VE HAD TO REDUCE STAFF COSTS
  • 4. STEP ONE: WRITE CONTENT • IDENTIFY COMMON QUESTIONS ASKED • BUILD RESPONSES TO THOSE QUESTIONS • EXPLORE ANY FOLLOW UP QUESTIONS • BUILD YOUR CONVERSATION
  • 5. A QUICK IDEA… • USE QUESTION AND RESPONSE TO GUIDE CUSTOMERS THROUGH ORDERS OR… • SETTING UP A MEETING • RESCHEDULING AN APPT • SET UP A VIRTUAL CALL
  • 6. STEP TWO: CREATE THE BOT • VISIT CHATFUEL.COM • CREATE A FREE ACCOUNT • AUTHORIZE THE BOT TO ACCESS YOUR FACEBOOK PAGE FREE ACCOUNT FOR >1,000 SUBSCRIBERS
  • 7. FAQ IDEAS • SET UP COMMON CATEGORIES OF QUESTIONS • SHARE NEW HOURS • DETAIL HOW PICK UPS WORK • SHARE CONTENT THEY WILL LIKE • GIVE OFF RAMPS TO HUMANS OR WEB PAGES
  • 8. Want simpler? • SET UP FACEBOOK AUTORESPONDERS • QUICK, SIMPLE RESPONSES TO INBOUND MESSAGES • USE THE LINK BELOW AND FOLLOW THE INSTRUCTIONS https://www.facebook.com/business/learn/ lessons/set-up-automated-responses
  • 9. Get ‘er done! IF YOU HAVE QUESTIONS… WANT HELP… WANT A SOUNDING BOARD… WE ARE HERE. carolanne@wedü.com 603.647.9338