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When Staff Is Cut, Use FB Bots For Quick Customer Responses

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Your staff might be limited right now, but that doesn't mean your customer service has to be. We explore using Facebook Bots and Autoresponders to get customers answers to their questions.

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When Staff Is Cut, Use FB Bots For Quick Customer Responses

  1. 1. SPEED UP CUSTOMER RESPONSES
  2. 2. GET QUICKER ANSWERS TO CUSTOMERS • AUTOMATE SOME – OR NEARLY ALL – CUSTOMER SERVICE FUNCTIONS USING FACEBOOK BOTS • DO IT IN 30 MINUTES
  3. 3. WHY BOTS? • ALLOW YOUR CURRENT STAFF TO ADDRESS COMPLEX CLIENT ISSUES, AUTOMATING RESPONSES TO SIMPLE QUESTIONS • BOTS WILL HELP YOU STAY IN TOUCH WITH CUSTOMERS IF YOU’VE HAD TO REDUCE STAFF COSTS
  4. 4. STEP ONE: WRITE CONTENT • IDENTIFY COMMON QUESTIONS ASKED • BUILD RESPONSES TO THOSE QUESTIONS • EXPLORE ANY FOLLOW UP QUESTIONS • BUILD YOUR CONVERSATION
  5. 5. A QUICK IDEA… • USE QUESTION AND RESPONSE TO GUIDE CUSTOMERS THROUGH ORDERS OR… • SETTING UP A MEETING • RESCHEDULING AN APPT • SET UP A VIRTUAL CALL
  6. 6. STEP TWO: CREATE THE BOT • VISIT CHATFUEL.COM • CREATE A FREE ACCOUNT • AUTHORIZE THE BOT TO ACCESS YOUR FACEBOOK PAGE FREE ACCOUNT FOR >1,000 SUBSCRIBERS
  7. 7. FAQ IDEAS • SET UP COMMON CATEGORIES OF QUESTIONS • SHARE NEW HOURS • DETAIL HOW PICK UPS WORK • SHARE CONTENT THEY WILL LIKE • GIVE OFF RAMPS TO HUMANS OR WEB PAGES
  8. 8. Want simpler? • SET UP FACEBOOK AUTORESPONDERS • QUICK, SIMPLE RESPONSES TO INBOUND MESSAGES • USE THE LINK BELOW AND FOLLOW THE INSTRUCTIONS https://www.facebook.com/business/learn/ lessons/set-up-automated-responses
  9. 9. Get ‘er done! IF YOU HAVE QUESTIONS… WANT HELP… WANT A SOUNDING BOARD… WE ARE HERE. carolanne@wedü.com 603.647.9338

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