LEVICK Weekly - Mar 22

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The Clairvoyant Corporation General Counsel as Supermen
Smart Social Media Strategy with Eliot Frick
The GNC “Jack3d” Lawsuit Retailer Liability Hangs in the Balance
Blogs Worth Following
LEVICK In the News
SIGN UP for LEVICK Insights

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LEVICK Weekly - Mar 22

  1. 1. EDITION 32Weekly March 22, 2013 The Clairvoyant Corporation ― General Counsel as ― Supermen
  2. 2. 03 Contents 04 The Clairvoyant Corporation General Counsel as Supermen 10 Smart Social Media Strategy with Eliot Frick 12 The GNC “Jack3d” Lawsuit Retailer Liability Hangs in the Balance 15 Blogs Worth Following 16 LEVICK In the News 17 SIGN UP for LEVICK InsightsCOVER Image: Risk management is the identification, assessment, and prioritization of risks (defined in ISO 31000 as the effectof uncertainty on objectives, whether positive or negative) followed by coordinated and economical application of resourcesto minimize, monitor, and control the probability and/or impact of unfortunate events or to maximize the realization of oppor-tunities. Risks can come from uncertainty in financial markets, project failures (at any phase in design, development, produc-tion, or sustainment life-cycles), legal liabilities, credit risk, accidents, natural causes and disasters as well as deliberate attackfrom an adversary, or events of uncertain or unpredictable root-cause.
  3. 3. The Clairvoyant I f we’ve learned anything in the last five years, it’s that renewed business growth,Corporation which now seems imminent, must rely on broad and literate risk management, risk avoid- ance, and risk prediction if it is to be sustain- able. We need to know where our exposures lurk, including those of our own making as well as those thrust on us by the actions of competi-General Counsel as Supermen tors, adversaries, and regulators. Thus armed, we can take timely action to set our houses in order and plan to either contestRichard S. Levick or adjust to new legislative and regulatory ini-Originally Published on Forbes.com tiatives on the horizon. “A fundamental priority of all corporations must be to create a culture of risk avoidance and accountability based on nothing less than a form of corporate risk clairvoyance,” observes Arvin Maskin, Co-Chair of the Mass Tort & Prod- ucts Liability practice group at Weil, Gotshal & Manges, LLP. “This clairvoyance is fundamentally different from ‘crisis management,’” says Maskin, whose practice includes a broad range of domestic and international litigations and crises, and who counsels corporations on risk management. “Here we are talking about the identification, quantification, and avoidance of corporate risk before crises evolve.” Of course the question gets begged, how does one predict future risk absent the clairvoyant’s proverbial crystal ball? “I believe strongly in leveraging historical experience, including use 05
  4. 4. Weekly of a systematic application of ‘lessons learned’ latory area, the impact of risk prediction is felt Corporate Counsel was founded), the in-house who face personal liability for oversight short- from prior litigation or events involving one’s at every level of corporate planning, from M&A sector has been struggling to gain a place in the comings have a particular interest in strong own company or industry, or from other com- to litigation. sun as deal-makers, rather than deal-breakers; GCs who can assess risk at the earliest possible panies with relevant experience,” advises as business advisors, not just legal scriveners. juncture. Further, in North America, with its “We all know that litigation is costly and dis- Maskin. “One might even consider a type of stringent regulatory regimes and an altogether ruptive, and often does not take place in iso- It might not be too glib to suggest that the inces- ‘stress test,’ not dissimilar to the ones imposed litigious environment, nearly half the KPMG lation but on multiple fronts—class actions, sant corporate scandals of recent years raise on financial institutions, to see how the com- respondents already sit on their companies’ congressional investigations, securities claims, serious questions as to how much this decades- pany holds up,” he says. boards. criminal investigations, investor relations in- long struggle really achieved. But the KPMG In this context, a recent study by KPMG is ex- quiries, and so forth,” says Maskin. data may show that a turning point has indeed The KPMG study is additionally telling because tremely well-timed because it focuses on how, been reached, reflecting perhaps the recogni- the results often show near unanimity. More “The fallout may not only be significant in fi- in general, risk can be turned to advantage, tion by C-Suites and boards that—beset on all than 90% of respondents cite the rising volume nancial terms, but also in the harm to brand, and how a new breed of leader—the corporate sides by legal and reputational disasters―they and complexity of regulation as the greatest or- reputation, and goodwill—and possibly even General Counsel—has gradually emerged as a can no longer afford to under-utilize this ready ganizational risk and—further indication that trigger a realignment of the regulatory envi- key player in the risk management arena. resource. That said, the KPMG report advises corporations are paying more than lip service ronment, usually for the worse,” he adds. “So against undue optimism, especially when a full to the idea of GCs as risk predictors—around “Beyond the Law: KPMG’s Global Study of there’s little wonder that general counsel feel third of responding GCs say they’re still looked 70% say their companies are formally training How General Counsel are Turning Risk to Ad- pressure to perfect their skills at risk identifi- upon by their colleagues in management as a corporate counsel on legislative matters. vantage” is based on a survey of 320 GCs in 32 cation, mitigation, and management, and to do “necessary evil.” countries. It shows how in-house lawyers are what is necessary and possible to avoid such Apparently, government relations veterans and no longer just overseers of outside counsel or triggering events in the first place.” There are organizational factors accounting for lobbyists now have new on-the-job partners practitioners handling mundane matters. They this resistance to the ongoing ascendancy of the even as, ostensibly, legal teams will work more Little wonder indeed, yet it’s noteworthy how have now become, as KPMG puts it, “barome- GCs. Nearly 60% of KPMG’s respondents work closely with other risk-management teams long this purported transformation of the GC’s ters” for management and boards. While their at law departments organized along functional throughout the organization. For GCs, outside role has taken to evolve. Ever since the 1980s qualifications as risk-predictors are most nota- lines, which, on a day-to-day basis, separates law firms are also obvious partners. “Consid- (when, among other events, the influential bly recognized by their colleagues in the regu- them from the business units and thus retards er the fact that law firms naturally work with trade association now called the Association of efforts to embed GCs in the business decision- companies, institutional investors, banks, and making process. “Not all companies are struc- insurance companies to routinely quantify ac- turally or culturally wired to encourage the quisition risk,” says Maskin. (Risk prediction timely flow of information to the general coun- in M&A would seem additionally critical when sel at the embryonic stage,” says Maskin. corporations buy into new industries that have The fallout may not only be significant in Again, though, exigent circumstance may be their own specific risk profiles outside the ac- quiring company’s prior experience.) financial terms, but also in the harm to forcing a sea change. For boards, the expanded brand, reputation, and goodwill—and possibly role of the GC can be indispensable as risk and compliance oversight are now such prepos- The utility of outside counsel as part of the risk assessment function varies broadly. For ex- even trigger a realignment of the regulatory sessing boardroom concerns. Board members ample, employees at all levels of the company environment, usually for the worse.6 07
  5. 5. Weekly need document discipline training. Enough their role as risk-predictors. Here, after all, we corporations have been savaged in courts of find a laundry list of salient risks: disclosure of law and the Court of Public Opinion by what confidential business information, reduced em- Maskin describes as “seemingly insensitive or ployee productivity, negative remarks by cur- incendiary verbiage or ill-considered musings rent and former employees, damaging remarks in internal emails, engineering memos, mar- about competitors, etc. For GCs, the same pro- keting reports, or even board minutes” to ap- fessional dynamic applies with Facebook and preciate the need for this discipline. Twitter as with the dictates of the SEC or the EU Commission that likewise demand prescience Data security is another such area where a and early assessment. richer collaboration of law departments and law firms holds much promise. Not acciden- In the end, it’s all about the public exposure tally, 53% of KPMG’s respondents said that that lies ahead and, even amid the glare of a data security is their principle future concern. public investigation or media frenzy, asking Here, their anxiety is not about future legis- and answering the decisive question: What’s lation or regulation, but the enforcement of Next? L existing rules as well as the overall impact of Richard S. Levick, Esq., President and CEO of LEVICK, security breaches on reputation and revenue. represents countries and companies in the highest-stakes With such issues, the GCs are emerging from global communications matters—from the Wall Street the shadows as public figures concerned about, crisis and the Gulf oil spill to Guantanamo Bay and the Catholic Church. and participating in, the very survival of the corporate brand. In our experience as communications consul- tants, we’ve seen significantly greater involve- ment among GCs or their direct reports in strategic campaigns of various sorts, to a point where they’re often team leaders. Such a pub- lic role, embracing so many non-legal consider- ations, would have been generally unthinkable in the 1990s or the early years of this century. (There were exceptions; e.g., during the Bhopal crisis in 1984, Union Carbide’s spokesperson was the GC.) GCs’ oversight of corporate social media is an- other critical case in point, directly related to8 09
  6. 6. Weekly Smart Social Media Strategy with Eliot Frick In this LEVICK Daily video interview, we discuss the strategies that drive successful social media engagement with Eliot Frick, the Founder and CEO of bigwidesky. At a time when consumers are demanding increasingly personal interactions with brands, effective social media outreach is not merely a box to be checked. It is an ongoing conversation that transforms companies, organiza- tions, and governments into good faith participants in the social network.10 11
  7. 7. Weekly T The New York Times recently In many ways, GNC makes for the perfect test The GNC “Jack3d” Lawsuit published a sprawling, six-page fea- ture story that signals a new era in retailer liability. case for such an expansion of product liability regulation. First, it is the face of a supplement industry long the target of activists who argue that its products contain ingredients that must The piece details the death of Army Private Mi- Retailer Liability Hangs in the Balance chael Lee Sparling, who collapsed and suffered be more tightly regulated than those found in traditional foods and beverages. Second, it cardiac arrest just 10 minutes into a routine could be said that GNC actually is the industry. training run. According to a lawsuit filed by Gene Grabowski It hauled in more than $2.4 billion in revenues Private Sparling’s parents, he died because he Originally Published on LEVICK Daily last year and dominates the market with more took a recommended dose of the workout sup- than 8,100 retail locations around the world. plement Jack3d (pronounced “Jacked”) prior to exercise. Third, and perhaps most important, GNC’s sta- tus as an industry leader means it is held to a Jack3d is designed to provide its users with an higher product safety standard. In this context, energy boost while they work out—and does so it is a victim of its own brand success. Fairly partly via a stimulant known as dimethylamyl- or unfairly, consumers view GNC as a stamp amine (DMAA), which some health experts and of approval. With so many questions swirling regulators say affects the body in ways similar around supplement safety—and so many dif- to amphetamines. The allegedly fatal dose was ferent products available online or from other purchased from a General Nutrition Center relatively anonymous sources—consumers be- (GNC) store located on Private Sparling’s base lieve the retailer is a trustworthy judge of prod- at Fort Bliss, Texas. As such, the leading supple- uct safety. Simply put, they think that if it’s on ment retailer now finds itself a co-defendant GNC’s shelves, it must be OK. in the Sparling Family’s wrongful-death suit against Jack3d manufacturer USPlabs. That’s That implicit understanding between GNC despite the fact that federal regulations place and its consumers is a pillar of the company’s responsibility for product safety on manufac- brand. As such, it needs to do more than issue a turers, not retailers who rely on manufactur- statement about the lack of scientific evidence ers’ good faith and guarantees. that DMAA is dangerous. That, coupled with current limits on retailer liability, likely won’t Of course, if the Sparling Family and grow- be enough to win in court, let alone in the Court ing chorus of industry critics have their way, of Public Opinion. that may not remain the case for much lon- ger—at least where nutritional supplements GNC needs to aggressively communicate—in are concerned. the both traditional and social media—the fact12 13
  8. 8. BLOGS worth following Weekly that all of its products are subject to strict re- their case for imposing tougher rules on sup- views; that a physician board helps guide the plement retailers. As The New York Times piece development of new products; that it works amply demonstrates, they won’t have much with independent testers to certify that its products contain no ingredients banned by the difficulty finding sympathetic partners in high- profile media. Thought leaders Industry blogs Amber Naslund Holmes Report World Anti-Doping Agency; and that it will con- Right now, GNC’s “no comment” strategy is brasstackthinking.com holmesreport.com tinue to find ways to even further ensure that Amber Naslund is a coauthor of The Now Revolution. A source of news, knowledge, and career ceding control of the conversation—and if it The book discusses the impact of the social web information for public relations professionals. every product it sells is safe. continues to do so, a major courtroom defeat and how businesses need to “adapt to the new era of instantaneous business." NACD Blog These messages need to serve as the centerpiece might be in the offing. That won’t only signal blog.nacdonline.org of a concerted litigation communications ef- a new era in retailer liability; it could usher Brian Halligan The National Association of Corporate Directors hubspot.com/company/management/brian-halligan (NACD) blog provides insight on corporate fort aimed containing the damage to its brand, in an entirely new, and far more onerous, HubSpot CEO and Founder. governanceand leading board practices. consumer trust, and regulator relationships. regulatory crackdown. L Chris Brogan PR Week Instead, they are buried on GNC’s website—far chrisbrogan.com prweekus.com Gene Grabowski is an Executive Vice President at LEVICK Chris Brogan is an American author, journalist, PRWeek is a vital part of the PR and communications deeper than conspicuous offers listing Jack3d and a contributing author to LEVICK Daily. marketing consultant, and frequent speaker about industries in the US, providing timely news, reviews, as a “hot buy.” social media marketing. profiles, techniques, and ground-breaking research. The company’s adversaries are leveraging this David Meerman Scott PR Daily News davidmeermanscott.com prdaily.com moment of increased attention to strengthen David Meerman Scott is an American online PR Daily provides public relations professionals, marketing strategist, and author of several books social media specialists and marketing on marketing, most notably The New Rules of communicators with a daily news feed. Marketing and PR with over 250,000 copies in print in more than 25 languages. Guy Kawasaki BUSINESS Related guykawasaki.com FastCompany Guy Kawasaki is a Silicon Valley venture capitalist, fastcompany.com bestselling author, and Apple Fellow. He was one Fast Company is the world’s leading progressive of the Apple employees originally responsible for business media brand, with a unique editorial marketing the Macintosh in 1984. focus on business, design, and technology. Jay Baer Forbes jaybaer.com forbes.com Jay Baer is coauthor of, “The Now Revolution: 7 Forbes is a leading source for reliable business Shifts to Make Your Business Faster, Smarter and news and financial information for the Worlds More Social." business leaders. Rachel Botsman Mashable rachelbotsman.com mashable.com Rachel Botsman is a social innovator who writes, Social Media news blog covering cool new websites consults and speaks on the power of collaboration and social networks. and sharing through network technologies. Seth Godin sethgodin.typepad.com Seth Godin is an American entrepreneur, author and public speaker. Godin popularized the topic of permission marketing.14
  9. 9. IN THE NEWS ArticlesChristian Science Monitor | March 20, 2013 SIGN UP for LEVICK InsightsSteubenville Rape Trial: Why Media Came Under Fire – and What’s at StakeInsurance Journal’s Carrier Management | March 19, 2013Richard Levick: Tweeting CEOs, AIG & Shaping The ConversationInsurance Journal’s Carrier Management | March 19, 2013Richard Levick on The Questions Boards of Directors Need to Ask About Social MediaInsurance Journal’s Carrier Management | March 19, 2013 First Name: Last Name:Richard Levick: Enhancing Your BrandReuters | March 15, 2013Red Bulls Openness on Faeces Threat Could Pay Off E-mail Address: SUBMIT
  10. 10. THE URGENCYOF NOW.

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