Gov.UK alpha: Objectives To openly test a prototype of a UK Government website; To design and build it using open technologies and agile techniques; To shape it all with an obsession for meeting users needs.
Gov.UK alpha: Outcomes Within two months, 100,000 people visited the alpha; Nearly 1000 people left structured feedback, and 3000 more gave feedback via Twitter.
Gov.UK alpha : Accessibility Of the top ten problems reported, accessibility was fifth, and colour contrast was tenth.
Gov.UK beta: Goals To make the most easy to use, accessible Government website there has ever been; a box marked "accessible" isn’t enough. It has to be useful for everyone and usable by everyone.
Gov.UK beta: Design principles Accessible design is good design. We should build a product that’s as inclusive, legible and readable as possible. If we have to sacrifice elegance - so be it.
Gov.UK beta: Accessibility champions We created accessibility champions, and made inclusive design everyones responsibility.
Gov.UK beta: Accessibility Implemented accessibility settings, then discovered nobody was using them; Switched to a highly accessible font, and moved to a generous default text size; Simplified the language, and reduced the content to manageable chunks.
Digital by default: Standards Your service should aim to meet Level AA of the Web Content Accessibility Guidelines (WCAG) 2.0 as a starting point.
Digital by default: Testing Your service should be tested by disabled people, older people, and people who use assistive technologies; You should aim to do this at least twice as your service is developed.
Digital by default: Policies and statements The GDS team is not comfortable with a statement that draws a distinction between accessibility and any other aspect of best practice development.
Digital by default: Why we do it The services we provide are for the benefit of all citizens of the United Kingdom. As such, no user should be excluded on the basis of disability.
Digital by default: Legal To do so would breach the Equality Act 2010.
Gov.UK: On time The Gov.UK alpha took 12 weeks to create; The Gov.UK beta took 15 months; Both launched on time.
SLC: Happy customers 70% of loan applicants were "extremely satisfied" with the process; Moving online increased daily applications from 30% to 70%; People who applied online were 218% more satisfied than those using paper..
Questions?Léonie Watson, Director of Accessibility Nomensa@LeonieWatson @we_are_NomensaT. +44 (0)117 929 7333W. nomensa.com