In sociology, a “tipping point” describes a point in time when a group rapidly and dramatically changes its behavior by widely adopting a previously new practice. When such a change has begun, it may have a self-sustaining momentum. Our “tipping point” within transportation is now. With the widespread adoption of mobile technologies by consumers and the emergence of new business models, think Netflix, Airbnb, Lyft, the ways in which people interact and move around in our world have been forever altered. If public transportation organizations fail to embrace these changes then their role in the future of mobility will be diminished, if not completely removed, leaving vulnerable populations and equitable access to transportation at risk. However, we would be remiss to believe that technology alone will deliver us through this transformation. The innovation process lies in an intersecting sweet spot of desirability, viability, and feasibility. Technology enables those criteria, it doesn’t replace them. It acts as a change agent, it cannot, alone, be the whole story. In this presentation, I will highlight three key components necessary for innovating into a mobility network. These components will help equip us for transformational innovation and prepare us with the ability to scale and sustain the new ecosystem we’re creating. These components include: - Human-centered design & the trifecta of desirability, feasibility, viability - Interoperable & the network effect - Intelligent, responsive, & outcome-oriented practices This was given at 2017 ITS International and the Women in Technology speakers series.