It allows users to produce dynamically generated documents that are created using multiple datasources. Users can receive ...
General       Document creation interface based on the well-known Eclipse framework and Open Office       interface, allow...
In a study of Forrester Research of June 25, 2009 “Document Output for CustomerCommunications Management” the following re...
Structured output runs in batches, often in large volumes        Interactive output marries custom content or data with pr...
HistoryThe LetterGen product was initially developed in 1997 by Real Software as part of a project atGenerale Bank for the...
The new product was based on the new SOA standards, Open standards like OpenOffice and Java a more portable language than ...
Module overviewLetterGen         April 8, 2010   Page 8 of 27
ModelstoreThe modelstore is the repository of the LetterGen system. It holds the templates and the businesslogic associate...
LetterSketchThe Lettersketch tool is developed for non-IT business users to manage the templates and businesslogic.Main fe...
LetterToolsWith LetterTools we bring a series of services that work with the source XML and the generatedODT file. The fol...
The following picture is a sample of such a work flow:                            XM                                 L    ...
Functionalities of LetterData include:        End-user interface for interactive document generation        Management of ...
LetterWriterThe LetterWriter is a plug-in for Microsoft Word enabling end users to select predefined fragmentsthey can add...
With the plug-in the following features are available:        Select/deselect fragments        Mutually exclusive fragment...
LetterSignerThe Lettersigner application offers all the necessary features to sign documents. To serve abroadest possible ...
Main advantages of the LetterSigner are:        Green IT        Fast time-to-signature        Classic & digital signature ...
TechnologyLetterGen is developed based on open standards using Java, XML and JMS. It runs on a Javaruntime environment and...
Queue-Based ArchitectureThis implementation is based on Queuing mechanisms using JBoss, IBM Websphere MQ orMicrosoft MSMQ....
Development StrategyOpen SourceThe LetterSketch module is a combination of Eclipse, Open Office and self-developed code. W...
At BTR, we have one project leader and one functional analyst writing the requirements andcoordinating the test results. A...
development, we asked for financial support from the IWT. One of the challenges will be thevirtualisation of BPM solutions...
MarketLetterGen can be implemented in many business segments. LetterGen can bring a real added valuewhenever documents/let...
References                        Belgium                The Netherlands                   Others Banking Insurance Lease ...
great satisfaction: on the one hand for the technician who needs to repair the machines in case ofbreakdown and consequent...
clients with adhesive stickers. These stickers need to be placed on the right spot on the Europeanaccident statement.The e...
PartnershipsIBMSince the start of the development of LetterGen, we receive support and guidance from IBM. Aswe have chosen...
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Letter Gen White Paper

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Letter Gen White Paper

  1. 1. It allows users to produce dynamically generated documents that are created using multiple datasources. Users can receive their documents in different formats: PDF, Word, ODF, RTF, HTML, Fax,Email, and Printing.Table of ContentsGeneral....................................................................................................................... 3History ........................................................................................................................ 6Module overview ....................................................................................................... 8The LetterSigner ....................................................................................................... 16Technology ............................................................................................................... 18Development Strategy .............................................................................................. 20Market...................................................................................................................... 23References................................................................................................................ 24Business Cases.......................................................................................................... 24Partnerships ............................................................................................................. 27LetterGen April 8, 2010 Page 2 of 27
  2. 2. General Document creation interface based on the well-known Eclipse framework and Open Office interface, allowing the creation of easy-to-use models Open interfaces for all well-known databases and ERP/CRM applications, covering nearly all information systems Integrated WYSIWYG design and content management interface, including versioning, for document authors Secure, location independent, web-based access for document users, authors and administration User-based or full automatic batch creation of highly variable documents with the right data, based on defined workflow settings One architecture and one document creation process for all communication channels (print, web, fax, e-mail, and data export) and third party information systems Meeting your requirements for Compliance and Audit control of your printed documentsLetterGen April 8, 2010 Page 3 of 27
  3. 3. In a study of Forrester Research of June 25, 2009 “Document Output for CustomerCommunications Management” the following reasons where listed for implementing a solution likeLetterGen. Moving structured applications to on-demand transactions and e-transactions Eliminating a big headache – aging structured output systems Targeting extensive Microsoft Word and mail merge systems Empowering the business to move DOCCM out of the IT infrastructure Linking ECM and Business Process Management Configuring authoring environments that reduce behavioural change Creating starting points to kick-start interactive applications Building process-specific templates with scalable controls Design output infrastructures and efficient processes Developing authoring approaches that work for the userThey identify three types of categories and applications Source: Forrester Research, IncLetterGen April 8, 2010 Page 4 of 27
  4. 4. Structured output runs in batches, often in large volumes Interactive output marries custom content or data with preset structure On-demand output is triggered by multichannel requestsDrivers for the DOCCM market are: Multichannel output On-demand output DOCCM convergence with ECMLetterGen April 8, 2010 Page 5 of 27
  5. 5. HistoryThe LetterGen product was initially developed in 1997 by Real Software as part of a project atGenerale Bank for the automation of professional loans.They were searching for a better way to manage the content of their credit contracts, NationalLibrary of Credit Contracts. It was based on the Windows DNA standards (VB, IIS, MS Word), usingXML as the transport language and IBM MQSeries for the communication between NT and theMainframe.The requirements of the Generale Bank were the following: A central and unique library of templates Fast time-to-market of changes in the templates Correctness and audit of the credit contracts Less manpower for the contract generation Multilingual Independent of legacy systems Non computer scientist template designers Batch, Semi-Interactive and Pure Interactive generation Available both central as well as in the branches.A first version of the software went live in 1998, followed by many new releases with additionalfunctionalities. Thanks to the system they were able to save 25% on the contract creation. Today375 credit officers are using our system on a daily basis to create the Commercial Credits. At ASRverzekeringen, previously called Fortis Insurance Netherlands, more than 1800 insurance officersuse our system to create insurance contracts. It is also used within the Leasing Division, thePayments Division and the Securities Division for the communication on corporate actions.In 1999, Océ Headquarters in Venlo decided to found a joint venture with Real Software, namedOcé Real Business Solutions. The objective of this new company was to enhance the developmentsat the Generale Bank and to make it a commercial product with the name VarE-Docs. In the yearsthat followed, Océ Nederland sold the product to SNS Bank, ABN Amro Hypotheken Groep, AON,Allianz and some other companies. It was mainly sold in the Banking and Insurance Sector, but alsoin the industrial sector, and to some hospitals and governmental organizations.In 2005, Real Software got a new majority shareholder, Gores Technology group. The newmanagement decided that VarE-Docs were to be discontinued as a product, since it was not anylonger the strategy of the company to develop products.At that time, BTR Services was founded, and a part of the VarE-Docs team joined the newcompany. The strategy of BTR was to become the ICT services partner of the Belgian Banks and todevelop service oriented solutions. The first solution created was LetterGen. After Fortis Bankcommitted itself to acquire the product, we started developing. With the past experience of whatwent good and what went wrong with VarE-Docs, we created a new architecture to cope with theperformance issue of VarE-Docs (no high volume capability) and the instability of the Microsoftstandards, but at the same time, we kept all the functionalities of VarE-Docs.LetterGen April 8, 2010 Page 6 of 27
  6. 6. The new product was based on the new SOA standards, Open standards like OpenOffice and Java a more portable language than VB.At the end of 1997, BTR Services acquired the IP rights of VarE-Docs from Real Software, acquiringas such 10 years of development and an adult interface for interactive document generations. Withthe acquisition, we also took over the support of the existing customers.In 2008, we signed an OEM agreement with IBM, stating that we could integrate LetterGen withWebsphere Process Server and sell the combination on a worldwide basis.In October 2008, we ran performance benchmarks at the Innovation Centre of IBM in Amsterdam;resulting in a generation of 36 million documents of on average 60 pages in 24 hours. This wasbetter than expected and outclassed the VarE-Docs product (10.000 documents in 24 hours) bylarge.At CeBIT 2009 in March, a new module, the LetterSigner was launched. At the same event weentered into a strategic partnership with VASCO Data Security International Inc to integrate theDigipass in the LetterSigner.On October the 1st 2009, LetterGen NV was found as a subsidiary of BTR Services holding the IPrights of the product suite.At CeBIT 2010 in March, the LetterWriting Application was launched. It is a plug-in for MicrosoftWord enabling the creation of documents using predefined fragments that can be added while theuser is writing his letter.Today, LetterGen is available in a stable version, running live at some of our customers, integratedwith the old VarE-Docs interactive document generation environment, named LetterData. We arenow starting the development of a new version of LetterData based on the architecture ofLetterGen.LetterGen April 8, 2010 Page 7 of 27
  7. 7. Module overviewLetterGen April 8, 2010 Page 8 of 27
  8. 8. ModelstoreThe modelstore is the repository of the LetterGen system. It holds the templates and the businesslogic associated with these templates.The different functionalities are: Unique, central library of models Unlimited organisation hierarchy Role based security A standard interface to LDAP authorization systems Staging At implementation time, as many stages as needed can be defined. Eg. Test, Acceptance, Marketing, Legal, Production, etc Versioning Versions are based on timestamps. This enables regenerating documents with the templates that were in production at a given moment in time Web Service Interface Multiple database vendor support Support for DB2, MS SQL Server, Oracle, MySQL or a ECM system like Documentum Multiple application server support IBM WebSphere, JBossGeneratorThe generator generates the documents based on the XML message, the templates and thebusiness logic in the modelstore.Main features are: Focus on document production Service-enabled High-availability (ad hoc/batch) Multiplatform In-memory ModelCache The generator uses a compiled version of the models, which it receives from the modelstore and stores it in a local, in-memory cache. Easy Load-BalancingLetterGen April 8, 2010 Page 9 of 27
  9. 9. LetterSketchThe Lettersketch tool is developed for non-IT business users to manage the templates and businesslogic.Main features are: Multilingual Both user interface and model exist in multiple languages. Today we support Dutch, French, German, English, Italian, Spanish and Portuguese for the user interface. For the models we support all common languages. WYSIWYG Interface based on the ISO Open Document Format using the standard OpenOffice interface Preview functionality A generator is included in the tool for generation of the model with test XML data Reusable fragments Fragments of documents can be used as building blocks in other models Conditional fragments Fragments based on easy to implement logic, combination of data-elements and conditions, fragments are set visible or not Data formatting (dates, numbers, …) Support for tables Headers and footers Signatures, bar codes, logo’s, picturesLetterGen April 8, 2010 Page 10 of 27
  10. 10. LetterToolsWith LetterTools we bring a series of services that work with the source XML and the generatedODT file. The following are typical services, but additional services can be ordered or developedusing the LetterTools development toolkit. Printing and faxing Conversion to PDF, DOC,TIF, JPG, etc Email Interface with ECM Solutions Interface with back-office applications Interface with database systemsLetterDataLetterData is an interactive environment for document generation. It allows an end user to select atemplate, enter the required data for the template and start generating the document. Once thedocument is generated, it can be edited using Microsoft Word or Open Office and enhanced withadditional available text blocks. After it is saved, the document can be transferred to a manager forvalidation. Finally, the document can be transferred to post-processing services like emailing,printing or faxing.LetterGen April 8, 2010 Page 11 of 27
  11. 11. The following picture is a sample of such a work flow: XM L 1. The officer selects a template in LetterData 2. All mandatory data is entered using LetterData 3. An XML message is generated 4. LetterGen generates the requested documents 5. The documents are validated by the officer and transferred to his manager 6. The manager validates and signs the documents 7. The documents are processed by the distribution engine.LetterGen April 8, 2010 Page 12 of 27
  12. 12. Functionalities of LetterData include: End-user interface for interactive document generation Management of document requests Can be used for reprinting documents that were destroyed in the mailing machine Management of workflow Dynamic data editor Based on the data-definition in LetterXSD. Fill-in forms are generated and used to create the XML data input for LetterGen eForms Archive Generated documents are stored in LetterData until a cleanup mechanism removes them. When no cleanup is carried out, the documents will remain in the system as an archive of the generated documentsLetterXSDMany tools exist on the market to create XSDs. However, a tool that offers a combination ofdefinition of the data structure, translations of the tags and maintenance of selection tables inmultiple languages, did not yet exist. Because our goal is to deliver a user-friendly solution for non-IT professionals, we developed LetterXSD. Management of data structures Management of translations Management of selection tables Generation of XSD for usage in LetterSketchLetterGen April 8, 2010 Page 13 of 27
  13. 13. LetterWriterThe LetterWriter is a plug-in for Microsoft Word enabling end users to select predefined fragmentsthey can add in their document. These fragments can contain variable data and business logicdefined in LetterSketch.LetterGen April 8, 2010 Page 14 of 27
  14. 14. With the plug-in the following features are available: Select/deselect fragments Mutually exclusive fragments Modifiable fragments Pop-up to enter variable data Selection of attachments Preview of fragments Features made available according to user-rightsLetterGen April 8, 2010 Page 15 of 27
  15. 15. LetterSignerThe Lettersigner application offers all the necessary features to sign documents. To serve abroadest possible market, the Portable Document Format (PDF) was chosen as the documentformat to use with the LetterSigner. Both the “classical” manual handwritten signature and digitalsignature may be used to sign documents. It is also possible to add other fields in a document toenter a date, or a text like “read and approved”.Signing with an electronic penWhen using the LetterSigner on a Tablet PC or using a specific signing device connected to the PC,documents can be signed by hand using the stylus. The look and feel of this manual signing processequals the ceremonial aspect of signing a paper version. Drawing the signature is only allowed onpredefined fields, the rest of the document remains unchanged. These fields are indicated bystandard PDF form fields, which can be added by LetterGen during the document creation. Whensaving the document, the handwritten fields (signatures and text) are embedded into the PDFdocument, the electronic signature is represented as a stamp and secures the document.Digital signing with the eID or VASCO DIGIPASS CertiIDAn electronic signature is a legally recognized electronic tool that indicates that a person acceptsthe content of an electronic message or document.Digital signing of documents is based on Public Key Infrastructure. By means of PKI basedsmartcards, such as the Belgian eID, or DIGIPASS CertiID from VASCO, the document is signed usinga 1024 bit RSA key, resulting in a digital signature. Along with this signature, a certificate (X509) isadded to the document to provide the identity of the signer. The combination of the signature andthe certificate delivers irrefutable proof of both the identity of the signer as well as theauthenticity of the signed document. Since the signed document is fully PDF compliant, both thedocument and the signatures can be displayed and validated by a viewer using Acrobat Reader.Any user that modifies and saves the document after it has been electronically signed willinvalidate the electronic signature(s).LetterGen April 8, 2010 Page 16 of 27
  16. 16. Main advantages of the LetterSigner are: Green IT Fast time-to-signature Classic & digital signature Visible signature on the displayed or printed document Revision lock Digital timestamp needed for electronic archiving following European regulationsLetterGen April 8, 2010 Page 17 of 27
  17. 17. TechnologyLetterGen is developed based on open standards using Java, XML and JMS. It runs on a Javaruntime environment and easily interfaces with standard off-the-shelf BPM solutions.In annex you can find the ‘LetterGen Requirements Checklist.doc’, which mentions the hard andsoftware requirements for LetterGen.Process controller based architectureIn this implementation, a process controller like Websphere Process Server or Oracle BPEL controlsthe environment where LetterGen and LetterTools are orchestrated services. The main advantageof this implementation is that the business rules are defined in a tool and can be easily customized.The Queue-based implementation is rather static compared to this architecture, and can only bemaintained by the infrastructure department.LetterGen April 8, 2010 Page 18 of 27
  18. 18. Queue-Based ArchitectureThis implementation is based on Queuing mechanisms using JBoss, IBM Websphere MQ orMicrosoft MSMQ.Benchmarks Dell power Edge SC 1420, dual µCPU 3.4 GHz, 2 Gb internal memory, Windows 2003 Server : more than 10.000.000 documents a day Sun T2000, Solaris, 8 CPU : more than 10.000.000 documents a day AIX – test in IBM Innovation centre – Oct 08 : more than 36.000.000 documents a day of on average 60 pagesLetterGen April 8, 2010 Page 19 of 27
  19. 19. Development StrategyOpen SourceThe LetterSketch module is a combination of Eclipse, Open Office and self-developed code. Wehave taken strong measures to avoid Open Source contamination. DLA Piper performed an auditon the code to validate this contamination.ScrumLetterGen is developed using the Scrum methodology. The advantage of this methodology is theusage of sprints. Thanks to these sprints, we can divide the development work in manageableparts, avoiding big bang releases.Offshore developmentFor the development, we work with two offshore partners. ValueSource is a KBC subsidiarycompany in Chennai, India. They are specialized in developing both Java and .NET using the Scrummethodology.Quality Software in Rio, Brazil is a well-known offshore testing specialist. The manager of thetesting division, Ricardo Cristalli, is vice-president of the Latin American Testing Association andtherefore a reference for testing organizations.By using the Scrum methodology, we manage requirement process until delivery and al this ontime and within budget.The following picture shows the workflow of the development process. At ValueSource, wecurrently have one team leader and four active developers. At Quality Software, we have onesenior test consultant to write the test scenarios and two testers to carry out the scenarios and toperform regression tests.LetterGen April 8, 2010 Page 20 of 27
  20. 20. At BTR, we have one project leader and one functional analyst writing the requirements andcoordinating the test results. Another person manages the sources and various environments. Onearchitect develops new evolutions and prototypes for new functionalities. We have one teamleader and two junior developers responsible for customer support.Development effortsSince 1998, a team of at least 6 developers has been writing and enhancing the codebase. For theperiod before the launch of BTR Services, this corresponds to 48 man-years.Since the start of BTR , we made the following efforts:Project Management 700 man-daysAnalysis 700 man-daysDevelopment in house 2400 man-daysOffshore Development 2800 man-daysTesting 1000 man-daysDocumentation, translations, etc. 400 man-daysRoadmapWe constantly improve the product by considering prospect and customer feedback. We also lookat the evolutions at the competition to make sure that our product remains competitive. A detailedroadmap can be found in annex.The LetterData product (previously known as the interactive environment of VarE-Docs) will betotally rewritten based on the standards used in the LetterGen product. For this majorLetterGen April 8, 2010 Page 21 of 27
  21. 21. development, we asked for financial support from the IWT. One of the challenges will be thevirtualisation of BPM solutions like IBM Websphere Process Server, Oracle BPEL and Cordys, so thatthe workflow definition can be done in LetterData, without any knowledge of these environments.In the same development effort a module will be added in LetterSketch to generate eForms.LetterGen April 8, 2010 Page 22 of 27
  22. 22. MarketLetterGen can be implemented in many business segments. LetterGen can bring a real added valuewhenever documents/letters have to be generated with variable content.A few samples of sectors and documents that can be automated automated:LetterGen April 8, 2010 Page 23 of 27
  23. 23. References Belgium The Netherlands Others Banking Insurance Lease Waterschap Public Aa en Maas OthersBusiness CasesBusiness segment: industryThis enterprise produces several kinds of industrial exhaust systems. Every exhaust system needs aseparate instructions guide, as every installation consists of different (tailor-made) components.In the past, this enterprise delivered the complete instruction guide by taking copies of theinstruction guides of the different components. Since the different components also came fromdifferent suppliers, this resulted in a bundling of copies, all with a different lay-out, a differentcontent or an overlapping content, etc.The enterprise was never sure that all the instructions of the different components were deliveredwith the system and they could only hope that they provided the right copies and delivered theright content with the exhaust system.Thanks to our product, the enterprise could establish product cards for each installation. Thecompany was also able to consult the content management system to find out which componentswere needed for which exhaust system. In this way, they were able to procure matchinginstructions for every component of the exhaust system (in a uniform lay-out).With the number of the machine, they can request the matching product cards. This results inLetterGen April 8, 2010 Page 24 of 27
  24. 24. great satisfaction: on the one hand for the technician who needs to repair the machines in case ofbreakdown and consequently needs to know which product it is and which components it consistsof (it is thus also possible to deliver technical cards and exploded views per device.) On the otherhand, the costumers are extremely satisfied, because the enterprise is able to guarantee a perfectafter-sales service.Thanks to these individual product cards, it was easier for the enterprise to compose a cataloguewith all the different kinds of exhaust systems. Moreover they can easily adjust the content of thecatalogue, the product cards and the instruction guides if one of the components is changed.Business segment: public transportDispatching notesA bus/tramway driver has to know at the beginning of his shift which route to follow. Sometimes astop can be temporarily out of service; there can be works in progress, or a change in the trafficsituation, etc…Thanks to our product, the driver can log on to the system and insert the number of hisbus/tramway and generate all the necessary information about his/her route.Business segment: the local communitiesThe municipality started developing a new book of standards. They wanted to insert a new housestyle management in their organization with a fixed lay-out (font types, paragraphs, logos, spacing,etc.)Due to the specific management structures, they had to cope with documents with a fixed lay-out,but with content that changes constantly.Their documents also needed different kinds of logic, such as the hierarchy of the signatures.The document must first of all be signed by the mayor. When the mayor is out of the office, it hasto be signed by the deputy mayor, if he is not available, the document has to be signed bysomebody else, etc..Thanks to our product the municipality was able to guarantee a fixed house style for all theirdocuments, they also could add all the necessary logic and moreover they could complete, modify,delete or correct the fixed text after generation. (According to the document, and secured zones).Business segment: insurance brokerThis company bought our product to manage the administrative side of the acquired fleets at onehand and their own customers on the other hand. The company is particularly specialized in leasetransactions and the management of the insurance contracts of the lease transactions.They cover all the insurance certificates and claims. With our product, they generate all thenecessary documents that contain a great diversity of logics and variables. They generate forinstance the green cards, which must contain the correct data.The lay-out of the documents is in this case more important, because the company provides hisLetterGen April 8, 2010 Page 25 of 27
  25. 25. clients with adhesive stickers. These stickers need to be placed on the right spot on the Europeanaccident statement.The emplacement of the data is therefore more than significant. All this is possible thanks toLetterGen.With LetterGen, they also generate the damage statistics and they take care of the communicationtowards the companies or directly towards the driver. They dispose of their own fleet managementsystem that we have integrated with our system.Business Segment: bankingMortgage loans files are complex and contain various subfiles such as deposit fees, the amount ofthe loan, the people that agree with the loan, the mortgage insurance, notary public’s letter, etc.These files have not been created by a credit expert. He only wrote down what should be done.Several typists then typed out the necessary documents and completed the files.This made the lead-time very long, given that all these files had to be sent for approval to thecredit experts. Only when that was done, the typists could finish the files (1st version, approval,2nd version, approval, etc.). The costumer had to wait a very long time after handing in his loanapplication.Thanks to our solution, they are able to generate in 3 ways and match all the bank’s requirements.Examples of our solutions are: A multilingual solution A central and unique database that can also be consulted locally Central requests for central generations, as well as central requests for local generations, as local requests for local generations were possible Authors without specific IT knowledgeVarious generation methods:Batch generation: the system decides autonomously when to generate and print. A transfer form isfor example automatically printed when a customer receives the instruction to pay for hismortgage insurance.Interactive/ manual generation: all data are filled in ad hoc through LetterData User Interface. (Forexample when a new costumer applies for a loan and a new file has to be made.)Semi-automatic generation: Only some of the data is provided automatically. Not all informationnecessary to complete the contract is available. The data that is not provided can be filled inthrough the LetterData User Interface. (Afterwards, it is possible to link these data back to themainframe).Fully active file management system (altering, reprinting, putting on hold and deleting of files).LetterGen April 8, 2010 Page 26 of 27
  26. 26. PartnershipsIBMSince the start of the development of LetterGen, we receive support and guidance from IBM. Aswe have chosen for open standards like open Office, Java and Eclipse, the link with IBM productslike Websphere Process Server and Lotus Symphony is quite obvious. Last year, we signed aninternational OEM agreement for the Websphere products together with the LetterGen product.Our product was also added in the product Catalogue of IBM.Thanks to the partnership with IBM we have access to the engineers that developed theWebsphere product. We can use the Innovation Centres of IBM for product benchmarking free ofcharge .VASCO Data Security InternationalWith the launch of the LetterSigner we announced a strategic partnership with VASCO. ThroughVASCO, we get access to a worldwide network of branches and customers. The objective of VASCOis to sell more tokens to their customers using our signing module. The advantage for us is quiteclear. We make ourselves known to the VASCO customers, have access to the engineering force ofVASCO in the security area and integrate our product with the number one solution in the marketconcerning internet security.SignovoSignovo is an Israel-based company specializing in electronic signatures. It is a leading provider ofpaper-free signature solutions, specializing in electronic and digital signature solutions. They offera unique and comprehensive product line that incorporates digital handwritten signaturecapabilities into commonly used applications and business processes. Signovo is going to resell theLetterSigner module together with their hardware.Thanks to this partnership, our product will be exposed to the Signovo customers. Signovo isrecognized as one of the world leaders in the signature area and gives us a high potential in sellingthe product.KeynectisKeynectis, the leading European provider of trust-based technologies and services, has beenempowering governments, corporations and financial institutions around the world for over tenyears, with comprehensive solutions to manage digital ID’s and to secure electroniccommunications and transactions. Today, over 25 million electronic identities have been createdand more than 10 million documents certified thanks to Keynectis technologies.With K.Sign® we have a good alternative for the Belgian eID, if companies want to use an electronicsignature which combines the company registration with the employee name.LetterGen April 8, 2010 Page 27 of 27

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