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Bed Bug Complaints COBBTF 2018 by Krista Conrad

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Where are we now?

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Bed Bug Complaints COBBTF 2018 by Krista Conrad

  1. 1. BED BUG COMPLAINTS Where are we now? Krista Conrad Property Maintenance Inspector City of Columbus Department of Development
  2. 2. Where do complaints come from? • This presentation only includes numbers from the City of Columbus, Department of Development. • Suburbs (like Whitehall, Bexley, Dublin) typically do not fall under Columbus’ jursidiction.
  3. 3. Where do complaints come from? • A vast majority of complaints are requests made through the City’s 311 call center. • The remainder of the complaints are called in to the Code Enforcement Operator. • Complaints range from – “I have bed bugs in my apartment” to – “My neighbor has a couch on their porch that is infested with bed bugs.”
  4. 4. 2 1 0 1 0 3 2 0 5 7 0 1 30 13 27 54 53 39 38 10 30 19 4 35 3 27 1 1 23 38 77 43 39 58 1 7 42 8 0 10 20 30 40 50 60 70 80 90 43004 43016 43017 43026 43065 43068 43081 43085 43110 43119 43123 43201 43202 43203 43204 43205 43206 43207 43209 43211 43212 43213 43214 43215 43217 43219 43220 43221 43222 43223 43224 43227 43228 43229 43230 43231 43232 43235 Complaints per ZIP Code - 2010 ZIP CODE
  5. 5. 1 1 2 1 0 1 2 1 2 4 2 26 9 14 57 35 27 34 11 24 2 11 8 18 4 20 3 0 19 32 54 13 33 24 2 6 25 11 0 10 20 30 40 50 60 43004 43016 43017 43026 43065 43068 43081 43085 43110 43119 43123 43201 43202 43203 43204 43205 43206 43207 43209 43211 43212 43213 43214 43215 43217 43219 43220 43221 43222 43223 43224 43227 43228 43229 43230 43231 43232 43235 Complaints per ZIP Code - 2011 ZIP CODE
  6. 6. 3 1 0 3 0 5 1 0 2 4 0 18 4 17 66 29 33 49 8 31 0 11 6 17 5 19 5 0 21 49 85 17 30 31 4 8 34 7 0 10 20 30 40 50 60 70 80 90 43004 43016 43017 43026 43065 43068 43081 43085 43110 43119 43123 43201 43202 43203 43204 43205 43206 43207 43209 43211 43212 43213 43214 43215 43217 43219 43220 43221 43222 43223 43224 43227 43228 43229 43230 43231 43232 43235 Complaints per ZIP Code - 2012 ZIP CODE
  7. 7. 3 0 3 2 1 0 1 0 4 10 0 19 6 24 39 26 20 33 11 37 1 11 11 23 1 14 2 0 24 55 40 13 21 47 2 4 26 5 0 10 20 30 40 50 60 43004 43016 43017 43026 43065 43068 43081 43085 43110 43119 43123 43201 43202 43203 43204 43205 43206 43207 43209 43211 43212 43213 43214 43215 43217 43219 43220 43221 43222 43223 43224 43227 43228 43229 43230 43231 43232 43235 Complaints per ZIP Code - 2013 ZIP CODE
  8. 8. 2 0 4 1 0 0 5 0 6 5 0 13 4 18 29 39 53 22 3 29 1 6 1 13 1 11 1 0 15 41 40 5 12 28 0 4 21 6 0 10 20 30 40 50 60 43004 43016 43017 43026 43065 43068 43081 43085 43110 43119 43123 43201 43202 43203 43204 43205 43206 43207 43209 43211 43212 43213 43214 43215 43217 43219 43220 43221 43222 43223 43224 43227 43228 43229 43230 43231 43232 43235 Complaints per ZIP Code - 2014 Zip Code
  9. 9. 0 0 0 2 1 1 3 1 0 3 2 1 7 3 15 52 22 32 37 17 21 3 21 4 5 0 13 3 0 21 35 52 11 10 25 1 4 22 0 10 20 30 40 50 60 ZIP CODE 43004 43016 43017 43026 43065 43068 43081 43085 43110 43119 43123 43201 43202 43203 43204 43205 43206 43207 43209 43211 43212 43213 43214 43215 43217 43219 43220 43221 43222 43223 43224 43227 43228 43229 43230 43231 43232 Complaints per ZIP Code - 2015
  10. 10. Factors: • Socio-economic issues • Tendencies to acquire second- hand appliances and furniture • No extra income to apply to self- treatment • Ineffective self-treatment • Transient population
  11. 11. Factors: • Large immigrant population • Somali and Nepali • Language Barrier making education difficult • Cultural Barrier making education difficult • Large apartment complexes • Management may experience difficulty staying ahead of infestation • Management may be lax in treating practices • Some apartment complexes are in court for inadequate treatment of infestations. • Transient population
  12. 12. 0 2 2 3 2 0 1 2 3 1 1 11 4 10 52 26 39 51 5 24 0 8 9 3 1 17 1 0 12 31 29 14 17 19 2 6 25 1 0 10 20 30 40 50 60 43004 43016 43017 43026 43065 43068 43081 43085 43110 43119 43123 43201 43202 43203 43204 43205 43206 43207 43209 43211 43212 43213 43214 43215 43217 43219 43220 43221 43222 43223 43224 43227 43228 43229 43230 43231 43232 43235 Complaints per ZIP Code - 2016 ZIP CODE
  13. 13. What happened? • Large apartment complexes • Management companies are finding ways to stay ahead of the infestations • Management companies are changing the use of chemicals, applying more effective chemicals appropriately • Some of the court cases on the larger apartment complexes have reached fruition in the system, resulting in fines/judgements/permanent injunctions.
  14. 14. 1 1 3 1 8 2 11 43 20 25 32 6 17 10 7 3 21 3 13 43 28 17 16 11 1 13 1 2 0 5 10 15 20 25 30 35 40 45 50 43026 43110 43119 43125 43201 43202 43203 43204 43205 43206 43207 43209 43211 43213 43214 43215 43219 43220 43222 43223 43224 43227 43228 43229 43231 43232 43235 43240 Complaints per ZIP Code - 2017
  15. 15. 2 2 2 14 6 11 21 9 5 12 5 11 2 3 5 2 5 2 5 12 20 6 8 12 3 8 2 0 5 10 15 20 25 43017 43054 43110 43201 43202 43203 43204 43205 43206 43207 43209 43211 43212 43213 43214 43215 43219 43220 43222 43223 43224 43227 43228 43229 43231 43232 43235 Complaints per ZIP Code - 2018 (through 6/30)
  16. 16. 186 359 434 454 449 539 623 539 744 0 100 200 300 400 500 600 700 800 2018 (Projected) 2017 2016 2015 2014 2013 2012 2011 2010 Complaints by year
  17. 17. Why the decrease? • Callers and complainants seem more self- educated. – Callers often tell us they have received information from COBBTF website or other website. – Callers and complainants often tell us they have general knowledge of self-treating basics. • Callers and complainants are often wary of Code Enforcement’s involvement and are willing to attempt self-treatment first.
  18. 18. Decrease, continued • Callers and complainants are realizing that Code Enforcement: – may, under certain circumstances, hold tenants responsible. – does NOT offer or provide extermination services or any type of financial assistance. • Code Officers have seen leases that include riders requiring tenants to agree: – the unit was bed bug free and/or – The tenant is responsible for the cost (whole, partial, flat fee, etc) of the extermination.
  19. 19. Addendum example
  20. 20. Decrease, continued • In general, inspectors and clients alike are becoming more comfortable with handling bed bug issues.
  21. 21. ORKIN SAYS: 1. Baltimore (+9) 2. Washington, D.C. 3. Chicago 4. New York 5. Columbus, Ohio 6. Los Angeles 7. Detroit 8. Cincinnati 9. Philadelphia 10. San Francisco-Oakland-San Jose (13. Cleveland/Akron/Canton)
  22. 22. TERMINIX SAYS: …COLUMBUS IS NOT ON THE LIST!!
  23. 23. Why the discrepancy? • Requests and complaints made to exterminators are different than those that are reported to jurisdiction. • Exterminators are receiving requests for service from people who normally would not call Code Enforcement (ie, high-income or owner-occupants)
  24. 24. Thank you and enjoy the rest of the Summit! Krista Conrad COBBTF Secretary City of Columbus Department of Development Code Enforcement Division

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