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2015 City of Columbus Bed Bug Complaints

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City of Columbus, OH bed bug complaints and trends per zip codes.

Sources:
Krista McAfee
Property Maintenance Inspector
City of Columbus
Department of Development
Code Enforcement Division

Published in: Education
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2015 City of Columbus Bed Bug Complaints

  1. 1. BED BUG COMPLAINTS Where are we now? Krista McAfee Property Maintenance Inspector City of Columbus Department of Development Code Enforcement Division
  2. 2. Where do complaints come from? • This presentation only includes numbers from the City of Columbus. • Suburbs (like Whitehall, Bexley, Dublin) typically do not fall under Columbus’ jursidiction.
  3. 3. Where do complaints come from? • A vast majority of complaints are requests made through the City’s 311 call center. • The remainder of the complaints are called in to the Code Enforcement Operator. • Complaints range from – “I have bed bugs in my apartment” to – “My neighbor has a couch on their porch that is infested with bed bugs.”
  4. 4. Factors: • Large immigrant population • Somali and Nepali • Language Barrier making education difficult • Cultural Barrier making education difficult • Large apartment complexes • Management may experience difficulty staying ahead of infestation • Management may be lax in treating practices • Some apartment complexes are in court for inadequate treatment of infestations. • Transient population
  5. 5. Factors: • Socio-economic issues • Tendencies to acquire second- hand appliances and furniture • No extra income to pay for self- treatment • Ineffective self-treatment practices and products • Transient population
  6. 6. Overall Trend
  7. 7. Why the decrease? • Callers and complainants seem more self- educated. – Callers often tell us they have received information from COBBTF website or other website. – Callers and complainants often tell us they have general knowledge of self-treating basics. • Callers and complainants are often wary of Code Enforcement’s involvement and are willing to attempt self-treatment first.
  8. 8. Decrease, continued • Callers and complainants are realizing that Code Enforcement: – may, under certain circumstances, hold tenants responsible. – does NOT offer or provide extermination services or any type of financial assistance. • Code Officers have seen leases that include riders requiring tenants to agree: – the unit was bed bug free and/or – The tenant is responsible for the cost (whole, partial, flat fee, etc) of the extermination.
  9. 9. Decrease, continued • In general, inspectors and clients alike are becoming more comfortable with handling bed bug issues.
  10. 10. Hamilton County
  11. 11. http://www.orkin.com/press-room/ https://www.terminix.com/about/media-center/press-releases/ The Most Bed Bug-Infested Cities in the U.S.
  12. 12. Why the discrepancy? • Requests and complaints made to exterminators are different than those that are reported to jurisdiction. • Exterminators are receiving requests for service from people who normally would not call Code Enforcement (ie, high-income or owner-occupants)
  13. 13. Thank you and enjoy the rest of the Summit! Krista McAfee Property Maintenance Inspector City of Columbus Department of Development Code Enforcement Division

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