C U R R I C U L U M V I T A E
6 Lindisfarne Way
Home Telephone: 01803 320055
Mobile Number: 07568 185554
With a willingness to learn and gain experience in all aspects of any industry I am an independent, tenacious
individual, along with being able to work on my own initiative as well as an effective team player, driven by the
need to accomplish and achieve exact standards to get a job done efficiently and effectively. A most
enthusiastic, conscientious, versatile and methodical worker with a drive for personal achievement and self-
advancement. I have excellent communication skills at all levels coupled with discretion, understanding and a
sharp eye for detail. I have an outgoing personality and enjoy high levels of professionalism that I consider
would make me an asset to any work environment.
April 2016 – Present – Berkeley Parks – Development Directors Assistant
Based at the New Park in Bovey Tracey my main duties are:
Maintain site development database.
Maintain spreadsheet with records of actions for meetings.
Coordinate activities of Regional Managers.
Arrange timely utility connections for developments.
Attend sites and keep records of visits.
Be involved in tendering exercises.
Check supplier invoices against project quotations.
Maintain plant service contracts.
Undertake other tasks as the role develops.
September 2015 – March 2016 – Linden Homes South West - Temporary Customer Service Advisor:
Based in their offices in Newton Abbot my main duties are:
Providing everyone I come in contact with a first class level of customer service.
Receive and process customer’s telephone calls and emails with reference to defects in their new Linden
Prioritising then logging onto the Oracle database and allocating the defects to the relevant site teams or sub-
Perusing them to a swift conclusion ensuring at all times that the customer is kept well informed and
Ordering up materials and booking Linden Homes technicians on an automated diary system.
Attending designated project site meetings and communicating customer service issues.
Using Cisco telephone system, Oracle, Access, Microsoft Office, Microsoft Excel and Microsoft Word on a
July 2015 – September 2015: Acorn Recruitment
South Hams District Council – Housing Advice Officer – Temporary contract
Based in their offices in Totnes my main duties are:
Answering the telephone.
Paying landlord rents.
Raising invoices and letters.
Applying Housing benefit to residents accounts.
Receiving and filing post onto an electronic system.
Updating Devon Home Choice and taking first point of contact calls.
General office duties
Using software such as Microsoft office, Microsoft Excel, Microsoft Word, Civica Financials, CARL, Anite
and Devon Home Choice on a daily basis.
September 2014 – June 2015:Building Recruitment Company (BRC)
Westward Housing Group - Technical Administrator in Asset Management: 8 Months
Dealing with all aspects of asset management such as:
Fire Risk Assessments.
Fire Alarm Reports.
Emergency Lighting Reports.
Minute taking when called upon for contractor meetings.
Keeping the data base Capita Open Housing up dated.
Also using Microsoft Office, Excel and Word documents along with software which has been written
especially for use within the organisation called Salus.
Harbron Recruitment Ltd - Construction Consultant: 1 Month
Based at their head office in Newton Abbot my main duties where:
Develop good relationships with the upper hierarchy of local construction companies and to understand and
match the needs of the client and candidates to provide a quality tailored recruitment service whilst
continually meeting targets.
These duties were carried out using Microsoft Office and a software package called RGB.
March 2010 – September 2014: Balfour Beatty (Rokbuild bought by Mansell Partnership Housing South
West) - Customer Care Administrator
Based on site in Torquay, I supported the site team and assisted with the daily administration required to keep
the site running smoothly. My other main role was to manage the defects aftercare for completed housing
projects throughout the South West. This involved:
Being the main contact for all clients and residents with regards to defects.
Logging each defect onto the defect tracker system.
Liaising with the relevant sub contractors, customers and residents to ensure that specific time scales are met.
Dealing unhappy residents in a calm and professional manner to get a positive outcome.
Chasing any outstanding work to be carried out.
Attended monthly meetings with my Line Managers.
Other responsibilities include:
Office Fire Warden.
Taking charge of daily backup tapes.
Producing monthly figures.
Managing the administration of the supply chain questionnaires from the initial approval.
Providing administration support to the Housing Team
Reception duties when necessary.
All these duties are carried out daily with the support of various software packages which include Lotus
Notes applications, Microsoft Excel, and Microsoft Word.
April 2009 – Feb 2010: The Landscape Company (SW) Ltd - Temporary Contracts Administrator
Based at their head office providing administrative support to the Contracts Manager, Estimator and Directors.
Main duties include:
The logging and setting up of files for tender enquiries.
Generating and maintaining the files for live commercial/domestic landscaping and maintenance jobs.
Dealing with all the necessary paperwork.
Negotiating and purchasing plants and other materials from various suppliers.
Tracking materials ordered and received.
Managing and resolving any queries.
Raising monthly sales and purchase invoices.
Completing monthly job costing reports.
Printing and measuring drawings for estimator.
Sending and distributing faxes.
Going to the bank.
Collating timesheets for the employed landscapers.
Logging outgoing post and any other general office duties.
All these duties are carried out daily with the support of sage job costing, sage accounts, Microsoft access,
Microsoft excel, and Microsoft word.
June 2008 – April 2009: Temping @ Riviera House Trust - Customer Service/Repairs Executive
Based in their Paignton office my duties included:
Working within a busy Customer Service environment processing applications for Homefinder.
Producing the banding letters.
Taking bids when the Home Finder advert is live.
Dealing with all telephone calls and directing them to the relevant person when necessary.
Dealing with e-mails.
Opening and logging post.
Ordering gas and electric keys.
Covering reception and dealing with applicants in person.
Covering the repairs line when required, general office duties and any other duties when required.
Other Various Temping Assignments
General Administration duties to include
Receiving, logging and post distribution.
Covering reception, meeting and greeting clients.
October 2007 – June 2008 – SelfEmployed - Health & Safety Advisor
Risk management audits for Insurance companies.
Collating information and producing reports.
Carrying out fire risk assessments,producing all the relevant documents for small businesses.
Processing and managing the sub-contractor and consultant health and safety questionnaire process for a
prestigious national housing developer and local aggregate company with a fellow associate.
2003 – September 2007 – Progressive Systems Ltd, Exeter - Contracts Administrator
Based at Head Office I provided administrative support to the Contracts Director, Contracts Managers and a 70
strong team of sub contracted and employed fitters. Specific duties include:
Issue of and ordering company clothing.
Keeping stock of, and ordering sundry items.
Staff time sheets.
The supply and issue of PersonalProtective Equipment.
Logging and tracking company personnel training and qualifications.
Booking and organising various training course.
Keeping the company personnel training plan up to date.
Applying for grant claims on completion of training courses.
Controlling hired equipment.
Producing information packs for new contracts.
Completing Health and Safety Questionnaires.
Writing the office Fire risk assessment and keeping it updated with company health and safety policy and
other related documentation.
Covering reception when required.
2001 – 2003 – Nationwide Access Limited, Newton Abbot - Hire Desk Controller
Based at their office in Heathfield Newton Abbot my main duties were:
Negotiated rates for hire of access platforms.
Confirmed contracts for the rental of access platforms.
Produced all the delivery and collection paperwork.
Planned HGV Transport and deliveries.
Maintained a working customer database.
PA to the Depot Manager.
Supervised office staff.
Ordering of stationery.
2000 – 2001 – Interframe Limited, Paignton - Commercial Coordinator
Based at their Paignton office my main duties were:
Processing commercial and retail orders.
Organised large commercial contracts.
Liaised with surveyors.
Compiled technical manual used for the training of all new recruits to the department.
1998 – 2000 – AGS Home Improvements Limited,Newton Abbot - Office Supervisor
Based at their Head Office in Newton Abbot my duties included:
Specialised in before and after sales care
Dealt with all customer enquiries.
Prepared load lists.
Co-ordinated deliveries on a weekly basis.
Supported my team in the daily running of the Order Processing Department.
Team member of the World Class Improvement program.
1989 – 1998 – Epwin Group PLC, Paignton - Senior Order Processor/Office Supervisor
Based at the offices in Paignton my duties included:
Processing retail and commercial window orders ready for the factory floor.
Checking the paperwork prior to manufacture.
Standing in as Supervisor to cover holiday.
1989 – 1989 – Barclays Bank,Torquay - Grade One Secretary
Based in the Torquay Branch my duties included:
Type letters in a typing pool.
1986 – 1988 – Crown Financial Management,Surrey - Office Clerk
Based in their offices in Woking my duties included:
Control and input unpaid advices.
Control and monitor the keying of accounting batches.
Ensure correct application of cash to policies.
2007 – SSG Training & Consultancy NEBOSH – Fire Safety Risk Management
2006 – SSG Training & Consultancy NEBOSH – GeneralCertificate
Manual Handling Instructor’s Course
1995 – 1996 – South Devon College, Torquay Word Perfect 5.1
Computer Literacy & Information Technology Stage 1
1995 – South Devon College, Torquay GCSE Mathematics
1988 – Lewis SecretarialCollege, Torquay Pitman Secretarial Course
1985 – 1986 – Brooklands Technical College, Surrey City & Guilds 7061/2 Catering for the Industry
1981 – 1984 – Horsell County Secondary School, Surrey 2 ‘O’ Levels and 6 CSE’s
IPAF Operators Card (Expired) CSCS Visitors Card Expires 2020
Basic Fire Training Certificate (Out of Date) Auditing Certificate (Out of Date)
First Aider at Work Certificate (Out of Date) Introduction to Windows 3.1
How to deal with difficult people and negativity in the work place
bSure Sampling for Asbestos Accreditation Scheme Card (Out of Date)
HOBBIES AND INTERESTS
Cooking, Socialising, Entertaining, Mah-jong, Tenpin Bowling, Badminton, Tennis, Gardening, Needlework,
Pilates, Aerobics and going to the Gym.
Driving Licence - Full and Clean
Available upon request.