1. Being Seen and Heard:
Social Media Strategies to Click and Connect
#RAREontheRoad
Lee Aase, Director, Mayo Clinic Social Media Network
@LeeAase

3. If I Can Do This…

5. From Connection to Engagement & Action
In today’s presentation, we’ll explore how you can:
• Reach and engage your ideal audience
• Build a social media strategy that works
• Drive traffic to your website or blog
• Learn, inform and influence

6. Photo: Jenn Sprung

7. Photo: Jon Sprung

8. Photo: Jenn Sprung
“In between
doctors appointments,
we live our lives.”
~ Kathy Kastner

9. Social Networking
… is the use of technology combined with
social interaction to
• Learn
• Collaborate
• Create
• Inform
• Influence

10. Strategy: Ws & an H
• Why do you want to use social media?
• Who do you want to connect with and why?
• Where are they?
• What do you want to learn, share, influence?
• What do you want them to do and feel?
• How do they want to engage?

11. Social media strategy
• Goal
• Audience
• Messaging (call to action)
How do you want them to feel?
What do you want them to do?
• Measure for success
• Tools
• Tactics
• Budget

12. Goal
• Why do you want to use social media?

13. Audience
• Converse with “harder to reach” people and
organizations, network with people you otherwise don’t
have access to
• Learn the language of the people you wish to connect
with
• Find people where they are and when they are there
(scheduling posts)

14. Connection and Conversation
Don’t react.
• Respond.
• Engage.
• Influence.

15. Choosing the right platform
• Is your audience already using it?
• Does it have the communication capabilities you need?

16. Facebook: Pages vs. Groups

17. Facebook Live and Periscope
• Let you broadcast live,
interactive video to the
world
• No FCC license
required: smart phone
or web cam

18. Twitter: Powerful Tool for New Connections
• Most posts are public
• Followers vs. Friends
• Hashtags help you find users with common interests

19. Know your hashtags, communities & influencers

20. LinkedIn: Professional Networking

21. YouTube: Search-Optimized Video

22. Visual Social Media: Instagram & Pinterest

23. Importance of Images and Video

24. Don’t just pitch the media.
Be the media!

25. Home Base and SEO
• Free blog on wordpress.com
• Upgrade options
• Powerful SEO benefits
• Link from social accounts and
embed assets (e.g. videos,
presentations)

26. Measure for success
• Unlimited measurement opportunities in digital
• Focus on those that relate to strategy and goals
• Examples:
• Clicks, comments, engagements
• Traffic or unique visitors to home base
• Email newsletter sign-ups/Activists recruited
• Content shares

27. Summary
• Identify why, what, who, where and how.
• Plan for success.
• Never go it alone. Collaborate.
• Be creative.
• Measure, evaluate and course correct.
• Learn and plan again.

28. Resources for Your Social
Media Exploration

29. The Mayo Clinic Social Media Network
 The Mayo Clinic Social Media Network (#MCSMN) exists to
improve health globally by accelerating effective application of
social media tools throughout Mayo Clinic and spurring broader
and deeper engagement in social media by hospitals, medical
professionals and patients.
 Our Mission: Lead the social media revolution in health care,
contributing to health and well being for people everywhere.
 Makes resources developed for Mayo Clinic staff available to
peers, and generates revenue to support mission.

30. #MCSMN: A Catalyst for Health Care Social Media
 Guidelines
 Best Practices
 Platforms
 Training
 Consultation

31. Free Basic Membership or Discounted Premium
Membership for Patient/Caregiver Advocates
Special RARE on the ROAD Offer!

35. 3
5
Social for Healthcare Certificate from Mayo Clinic and Hootsuite

37. Mayo Clinic Social Media Network
social.mayoclinic.org
Let’s Discuss!