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1.
Social Media: The Third Millennium’s
Defining Communications Trend
Lee Aase
Manager, Syndication and Social Media
Mayo Clinic
#ASTRO
November 4, 2009
2.
About Lee Aase (@LeeAase)
• B.S. Political Science
• 14 years in politics and government at
local, state, national levels
• Mayo Clinic since April 2000
− Media relations consultant
− Manager since 2004
− Media Relations/Research Comm
− Syndication and Social Media
3.
Disclaimers
• These results not typical
• Use as directed
• Read and follow label directions
• Side effects may include vertigo, watery
eyes, crackberry thumb and iPhone
application addiction
• Social media tools are an essential part of a
balanced communications diet
• If insufficient media coverage persists,
consult your communications doctor
• Batteries not included
• Some assembly required
• Your mileage may vary
4.
Disclosures
• No financial interest in any product or
service mentioned in this presentation
• Full-time salaried employee of Mayo
Clinic
5.
Warning to Epilepsy Patients
This presentation does not
use strobe lights, but it
may seem like it, with 73
slides in 15 minutes, or
one flashing every 12.3
seconds.
7.
Sources of Information Influencing
Preference for Mayo Clinic
Word of mouth 84
Stories in the media 57
MD recommendation 44
Advertising 27
Internet/Websites 26
Personal experience 24
Mailings to home 18
0 20 40 60 80 100
8.
#2: Electronic tools merely
facilitate broader, more
efficient transmission by
overcoming inertia and
friction
9.
#4: Social media are the
third millennium’s defining
communications trend
10.
#7: Hand-wringing about
merits and dangers of social
media is as productive as
debating gravity.
11.
What else do patients
know about you?
Copyright 2009, Health Grades, Inc. All Rights Reserved.
12.
#9: Mass media will remain
powerful levers that move --
and are moved by -- social
media buzz.
13.
#17: Social media are free in
any ordinary sense of the
word (or at least ridiculously
inexpensive)
14.
Total Cost for Mayo Clinic
Facebook, YouTube and Twitter
$0.00
15.
Cost for a Standard Definition
Flip Video Camera
$149.99
HD available for an additional $50
20.
Cost for Your Global TV Station
and Publishing Platform
$300.00
21.
#18: As I approaches zero,
ROI approaches infinity
22.
#20: Social media enable
authentic communication if
you don’t purposefully
complicate things
23.
Key Tool: Flip Video Camera*
• Affordable
• Recording interviews (with tripod)
improves existing processes
• Authenticity without writer’s cramp
• Provides potential blog resources
− Audio of full interview
− Video excerpts
• Limited group of video editors to ease
adoption, ensure quality
24.
Case Study: Simple Storytelling
• 8:45 a.m. Colleague mentions article
coming off embargo at 3 p.m.
• Interviewed M.D. via Flip at 10:20
• Edited video, had password-protected
post on blog by 11:55 for pitching
• Uploaded files to YouTube channel
• WSJ Health Blog used video
25.
#24: Compelling content is
much more valuable than
advertising time or space
26.
The Octogenarian Idol Story
• Alerted to interesting video of elderly
couple playing piano in Gonda atrium
• Video shot by another patient and
uploaded to YouTube by her daughter
• Video had been seen 1,005 times in six
preceding months since upload
• Embedded in Sharing Mayo Clinic,
posted to Facebook, Tweeted on 4/7/09
38.
May 26, 2009: Live in Studio
Good Morning America
39.
Results to Date
• More than 4.8 million views on YouTube
• >1.4 million views on Sharing Mayo Clinic
• From 200 views/month to 5,000 views/hour
• Validation of Thesis #26
40.
#26: Your mileage may vary,
but you’ll go a lot further if
you get a car.
41.
“Kids will take a chance.
If they don’t know,
they’ll have a go.”
-- Sir Ken Robinson, TED 2006
42.
#29: Your kids aren’t smarter
than you are. They’re just
not afraid to look dumb.
43.
#34: Challenges of
introducing social media in
healthcare are not unique
44.
#35: Social technologies will
transform healthcare
45.
Businesses Already Revolutionized
• Music - iTunes vs. Tower Records
• Classified Advertising - eBay, Craigslist
• Bookstores
• Movie rentals - Local, Blockbuster, Netflix
• All mass media
• Video cameras
• See The Innovator’s Dilemma; TI Solution
and TI Prescription - Clayton Christensen
47.
If not, contact me by...
• Googling Lee Aase or SMUG U
• @LeeAase on Twitter
• aase.lee@mayo.edu
• Continue conversation at #ASTRO, or
via SMUG comments