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Essential Facilitation Skills For
Managing Virtual Teams
Image source credited to http://www.evolllution.com/wp-content/up...
A virtual team is becoming more common as technological advancements provide
more communication devices to be used by “geo...
Foundation of facilitating a virtual team does not differ much from
traditional face-to-face teamwork. More importantly is...
Geographically dispersed virtual team members are separated by
distance. Therefore, they usually depend on on communicatio...
Virtual team dynamics are managed through “a series of interaction incidents” ( M.
L., & Chudoba, K. M. (2000,p.483). This...
According to Assessment Systems International(n.d.),several benefits of teamwork
facilitation to the company are related t...
Image source credited to http://t0.gstatic.com/images?q=tbn:ANd9GcTJIs3CQSzoxbeL3yGUFB04F4PKCSNaZ1olIYS2YmgxLOtaoXXV
Simil...
Faciliation of virtual team is mainly aimed at
developing personal relationships amongst team members
to enhance teamwork....
Managers using facilitation techniques have to be
trained in the scope decribed by Assessment Systems
International(n.d.)a...
9Essential Facilitation Skills for virtual teams
1. Use a positive tone during discussion.
2. Maintain a neutral position ...
Image source credited to http://admin.metrobrokers.com/files/2013/02/Broker-Support-teamwork-clients-agents-staff-
group-m...
Image source credited to http://www.evolllution.com/wp-content/uploads/2013/07/Teamwork-Syda-Productions.jpg
A positive ou...
Image source credited to http://static.theglobeandmail.ca/8b5/report-on-business/careers/business-
education/article439238...
References
Assessment Systems International. (n.d.). Facilitation | Assessment Systems. Retrieved from http:
//asystems.as...
Essential facilitation skills for managing virtual teams
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Essential facilitation skills for managing virtual teams

Studies show that managing team in cyber space do require a different set of skills in a manager. As virtual teams become a norm in many organizations, a manager would be more effecient when using a faciApply The Essential Facilitation Skills For Managing Virtual Teams

Essential facilitation skills for managing virtual teams

  1. 1. Essential Facilitation Skills For Managing Virtual Teams Image source credited to http://www.evolllution.com/wp-content/uploads/2012/09/teamwork.jpg
  2. 2. A virtual team is becoming more common as technological advancements provide more communication devices to be used by “geographically dispersed team, distributed team, or remote team” (Nevogt,2013). Lipnack (2000) defined virtual teams as “a group of individuals who work across time, space and organizational boundaries with links strengthened by webs of communication technology.” Image source credited to https://saltsha.com/leading-a-successful-remote-team/
  3. 3. Foundation of facilitating a virtual team does not differ much from traditional face-to-face teamwork. More importantly is the role and responsibility of the manager who deals with various dynamics of virtual teamwork. Assessment Systems International. (n.d.). Managers skilled in facilitation uses its process to foster efficient work environment because members are encouraged to solve issues through “safe communication of difficult and complex issues within team” ( Assessment Systems International, n.d.). Image source credited to http://t1.gstatic.com/images?q=tbn: ANd9GcQ4Gb4eQ2pEG8iDYp0onNWs9dPY7c72KncgaoNDZ_v03DKJodx5
  4. 4. Geographically dispersed virtual team members are separated by distance. Therefore, they usually depend on on communication and information technologies to facilitate interaction. As such, virtual work coordination differ from teams in ordinary physical environment. Image source credited to http://t2.gstatic.com/images?q=tbn:ANd9GcQLoX3dob-Cf- 69X2E385qokbmqCEQ3lqIeXlzgPecN1g73dm0seg
  5. 5. Virtual team dynamics are managed through “a series of interaction incidents” ( M. L., & Chudoba, K. M. (2000,p.483). This means a medium helps to integrate each incident with a set of decision processes within a specific virtual structure characteristics with limits of time. Hence, managers should consider virtual interactions which may be intense at one point while some other times observe lesser incidents. Image source credited to http://t3.gstatic.com/images?q=tbn:ANd9GcQhGJYMi9_m1vK2Zt3ZH2sLRHzwbF_LPT8pEtFYepKLTvgOxtF7Mw Image source credited to http://t2.gstatic.com/images?q=tbn:ANd9GcTfxvEP9Y-muUaC-sTzROe8EJnalUwPYgj34H-ie8Nbx-5xSHWM
  6. 6. According to Assessment Systems International(n.d.),several benefits of teamwork facilitation to the company are related to virtual teams in the following areas: ● Open sharing of opinions by every member to find solutions,even for difficult and complex tasks, ● Independent and unbiased facilitator improves teamwork through mutual understanding in the group, and ● Resolution of difficult tasks saves time and cost. Image source credited to http://t1.gstatic.com/images?q=tbn:ANd9GcTCRiJSR6dgXDgwn3N_cbVqoE-2JoJB3agtL6AoEKsz-prm8Vl6 Image source credited to http://t2.gstatic.com/images?q=tbn:ANd9GcTuMr8cqJsEOiM6htNhaV9234eYlQ1FBjU24p1hI2j1Uj1pW9OR
  7. 7. Image source credited to http://t0.gstatic.com/images?q=tbn:ANd9GcTJIs3CQSzoxbeL3yGUFB04F4PKCSNaZ1olIYS2YmgxLOtaoXXV Similar to other team interactions, facilitation efforts appear in the form of meeting. Managers acting as facilitators in a virtual team can engage participants by delivering a blended on-site conversations with asynchronous online collaboration. However, technological advancements have enable virtual teams to operate with Web 2.0 tools in teamwork , thus, making online facilitation a reality to increase productivity while minimizing costs in various fronts like distance and time.
  8. 8. Faciliation of virtual team is mainly aimed at developing personal relationships amongst team members to enhance teamwork. Pauleen and Yoong (2001) cited effective working relationships as a crucial focus in “co‐located and virtual teams. However, little has been written on how to build these online relationships among virtual team members.” Thus, virtual team facilitators in the form of managers running the daily activities have to strategically consider the role of Internet‐based and conventional electronic communication channels. Image source credited to http://t2.gstatic.com/images?q=tbn:ANd9GcTVX0aFdqYWyr9dVIWGvgXlu2NDSi4e2egiL0pKhagKdq3MwhVj Image source credited to http://t2.gstatic.com/images?q=tbn:ANd9GcQL0AFcqmnckM5tht5AR41Q-T4pQcetRde4wz_082Dv0QC046f-XQ
  9. 9. Managers using facilitation techniques have to be trained in the scope decribed by Assessment Systems International(n.d.)as conducting meetings without interfering with the content of discussion while ensuring smooth process with focus on all team members in getting a fair chance to influence the results. Image source credited to http://t3.gstatic.com/images?q=tbn:ANd9GcQZ3LF72wDorrCn3ba-YmieZFzWqppqb-DlwqHdASb05KeEX8z8
  10. 10. 9Essential Facilitation Skills for virtual teams 1. Use a positive tone during discussion. 2. Maintain a neutral position on related issues. 3. Assist the group to focus and track time. 4. Recommend relevant methods and procedures that help the group to work better. 5. Support individual contribution. 6. Teach and inform about activities and steps 7. Avoid challenging any idea. 8. Attention on administrative items. 9. Record and supervise information before reporting. Image source credited to http://www.inifac.org/wp-content/uploads/2011/11/master.jpg
  11. 11. Image source credited to http://admin.metrobrokers.com/files/2013/02/Broker-Support-teamwork-clients-agents-staff- group-members-network-meeting_14535229_xxl.jpeg Successful facilitation enables team members to get along better with trust and respect. These two essentials develop relationships at the workplace over time.Thereafter, respect co-exist with professionalism in conducting the business at hand.
  12. 12. Image source credited to http://www.evolllution.com/wp-content/uploads/2013/07/Teamwork-Syda-Productions.jpg A positive outcome from facilitation is an stronger accountability through building trust with better definition of work duties. Nowadays, only a fraction of work scope is specified by your job description and responsibilities. Nearly double the amount of time is used to help colleagues , which also covers virtual team environment as well. Open communication atmosphere produces true definition of virtual teamwork.
  13. 13. Image source credited to http://static.theglobeandmail.ca/8b5/report-on-business/careers/business- education/article4392383.ece/ALTERNATES/w620/sr-bized-teamwork-web.jpg Effective facilitation of virtual team requires managers to prescribe common operating ground rules listed by Axner, M. (n.d.) as : ● One person speaks at a time ● Raise your hand if you have something to say ● Listen to what other people are saying ● No mocking or attacking other people's ideas ● Be on time coming back from breaks (if it's a long meeting) ● Respect each other By following the rules developed by members themselves, it builds a sense of powerful participation to invest into the facilitation process to achieve outcomes of the meeting.
  14. 14. References Assessment Systems International. (n.d.). Facilitation | Assessment Systems. Retrieved from http: //asystems.as/en/facilitation Axner, M. (n.d.). Chapter 16. Group Facilitation and Problem-Solving | Section 2. Developing Facilitation Skills | Main Section | Community Tool Box. Retrieved from http://ctb.ku.edu/en/table- of-contents/leadership/group-facilitation/facilitation-skills/main David J. Pauleen, Pak Yoong, (2001) "Facilitating virtual team relationships via Internet and conventional communication channels", Internet Research, Vol. 11 Iss: 3, pp.190 - 202 Gibson, C. B., & Cohen, S. G. (2003, March 21). Virtual teams that work: Creating conditions for virtual team effectiveness (C. B. Gibson & S. G. Cohen). John Wiley & Sons. Lipnack, J. (2000). Virtual Teams: People Working Across Boundaries with Technology. John Wiley & Sons. p. 352. ISBN 0471388254. Maznevski, M. L., & Chudoba, K. M. (2000). Bridging space over time: Global virtual team dynamics and effectiveness. Organization science, 11(5), 473-492. Nevogt, D. (2013) "No Excuses: The Definitive Guide to Building a Remote Team: Table of Contents". Hubstaff. Retrieved 21 December 2014.

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