Managing the Business of Training
Key Focus

                                      Solve Problems
  • Reduce administration costs
  • Add value to current s...
Software-as-a-Service




No Hardware Purchases         Rapid      Accessed anywhere   New features
 No Software Licences ...
Single Integrated System

REDUCE ADMINISTRATION
Whiteboard
  [Review Current Processes and Systems]
Single Integrated System

                    Customer
                   Relationship
                   Management
     ...
Order Management
                                                                                  Order Approval Confirma...
Builds & Maintains Customer Database Automatically
                                                                       ...
LearningSource In Action …

     Public Website
                                                                          ...
….live demo
Client Management
Course Management
Contact Management
Learning Beyond the Classroom…

ADD VALUE TO CURRENT SERVICES
Extend the Classroom
          CourseSpace provide a secure website to host course resources




Links to useful      Acce...
CourseSpaces
Blended Learning Programmes
                 Involves multiple deliver methods to support a
                      dynamic ...
Improve Customer Experience




Email & Text   Google Maps     Calendar     My Account
 Reminders                   Appoin...
Learning Beyond the Classroom…

BUILD A BUSINESS FOR THE FUTURE
Targeted Marketing
             No more SPAM please!
Reports, Reports, ..Reports
                               Capture Efficiently - Display Effectively
•   Who has completed...
Take your business information online…
                                  Intranet, Knowledge Base, …..



                ...
Partnering Through Networks
                                Company Intranet




Examples
1. Aggregate Course Portal
2. Lo...
1) Aggregated Course Portal


        Community and Adult
          Learning Portal




Automatically updated
Example 2) Local Presence



    Local
Business Hub
Vision Manawatu
Example 3) In-company Training Portal

                                                          Training Provider
       ...
End of Presentation
    Short break & then a Live Demo




            www.learningsource.co.nz
            0800 890 888
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LearningSource Sales Presentaition

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  • An ideal solution for running an innovative and efficient training business. The solution streamlines business processes, offers tools for managing customer relationships, and supports an enhanced learning experience in and beyond the classroom.
  • Old approach Find an application that meets your business requirements Purchase software licences for the application (large upfront cost) Purchase hardware to install the application on. Such Server, firewall, back system, technical team to install and configure application timeframe measured in months budget measured in $10k’s or $100k’s SaaS approachInstead of you purchasing and managing the hardware, this is the responsibility of the application provider . offered as a completely managed serviceSAAS is Low ongoing Cost – subsidised by many users No Hardware purchases No Software Installations No Technical support Just an ongoing month service fee Taxable expense, No depreciation implication in these tough economic times , when it is really important for businesses to become more efficient, but where IT budgets are being slashed, SaaS really comes into it’s own as one of the only real viable options.Low risk and Rapid Deployment No big IT project to hold things up Access Demo 30 day Trial Accessed anywhere / anytime on any computer , PC or MAC New Features Whole different model. Short Sprints Continually prioritising features based on customer requirements. Example: LS Sped up the Order page
  • Reduce administration costsReduce technical support costsIncrease sales through better customer relationshipsEnhance the value of existing coursesImprove customer experienceIdentify problems and recognise successMove business information online
  • LearningSource Sales Presentaition

    1. 1. Managing the Business of Training
    2. 2. Key Focus Solve Problems • Reduce administration costs • Add value to current services Add Value • Build a business for the future Build Future
    3. 3. Software-as-a-Service No Hardware Purchases Rapid Accessed anywhere New features No Software Licences Deployment Anytime 2-4 weeks No Technical installation Low Risk
    4. 4. Single Integrated System REDUCE ADMINISTRATION
    5. 5. Whiteboard [Review Current Processes and Systems]
    6. 6. Single Integrated System Customer Relationship Management (CRM) Course Website Registration Management LearningSource eLearning Reporting Sales & Document Marketing Management Tools
    7. 7. Order Management Order Approval Confirmation Order Confirmation Creates Approved a new Order Registration(s): WWW Felicity Merrington (DesignQ) Growing Your Business in Tough Times Order 12-Dec-09 9:00AM ORD-23 Course Registration & Payment Course Instructions Including address, directions, parking, map Post Course Deliver Course Reminder (email) Course Reminder (Text) Course Feedback Survey Access to Course Resources (CourseSpace)
    8. 8. Builds & Maintains Customer Database Automatically Course 101 Automatically Future Courses Creates New Contact Details Courses Notes Communication Contact Details WWW Phone +64 4 586 4565 Mobile +64 27 25 64 500 Email felicity.merrington@designQ.co.nz Course Registration Organisation DesignQ (New Order) Felicity Merrington New Organisation Link Future Contacts Order ORD-23 Future Orders Details Contacts Orders Address Bay Plaza Complex (Level 1) 40-44 Oriental Parade Wellington, New Zealand Phone +64 4 586 4565 DesignQ
    9. 9. LearningSource In Action … Public Website Management Platform Go to 6 Support 6 | Feedback | Signed in as John Mitchell 6 Management Platform Dashboard Courses Calendar Contacts |6 Orders Feedback Reports |6 Settings |6 Dashboard People Current Course Schedule Current Courses 8 ViewView Current Courses 8 People View Current Courses 8 8 View Contacts Courses scheduled to be presented. New course Schedule Existing Course New Contact New Organisation New Registration Today Contacts 349 Organisations 62 Users 10 Current Registrations 24 Business Process Improvement Registrations 3 / 10 Mon 8:30 AM (Wellington) Orders Awaiting Approval View Current Courses 8 8 View Orders Cross Cultural Implications in International Course Full 10 / 10 Tues 2:00 AM (Wellington) Orders currently awaiting approval 5 New Order Later this week Diploma in Project Management Billed To Value (excl. GST) Submitted No Registrations 0 / 10 Mon 9:30 AM (Wellington) NZ Traders Ltd (ORD 345) $1,235.00 Fri 6:34 PM Successful Communicator Registrations 5 / 10 Mon 3:45 AM (Wellington) Smart Concepts Ltd (ORD 245) $995.00 3:20 PM Smart Concepts Ltd (Presenter: Phil Hartwick) Registrations 8 / 20 Onsite Training Mon 3:45 AM (Wellington) John Thomas (ORD 245) $399.00 Mon 12-Mar Integrate Solution Marketing Management Fri 9:30 AM (Wellington) Registrations 4 / 6 Smart Concepts Ltd (ORD 245) Bigtime Productions (ORD 345) Free $1,235.00 9-Mar 7-Mar Future New Order Smart Concepts Ltd (Presenter: Phil Hartwick) Registrations 8 / 20 Onsite Training Mon 3:45 AM (Wellington) Marketing Management Platform Activity View Current Courses 8 8 Registrations 4 / 6 View Contacts Fri 9:30 AM (Wellington) Smart Concepts Ltd (Presenter: Phil Harwick) Onsite Training Registrations 8 / 20 Recent Registrations Recent Logins Mon 3:45 AM (Wellington) Marketing Management Tom Scott Felicity Scott Thu 6:00 PM Registrations 4 / 6 Fri 9:30 AM (Wellington) Successful Communicator 12-Mar 12-Apr 9:30 AM (Wellington) Gregg Cooper Fri 9:43 AM Smart Concepts Ltd (Presenter: Phil Harwick) Onsite Training Registrations 8 / 20 Mon 3:45 AM (Wellington) Sally Andrews Diploma in Project Management 12-Mar Tom Mitchell Mon 12-Mar Schedule Existing Course Show all (30) 6
    10. 10. ….live demo
    11. 11. Client Management
    12. 12. Course Management
    13. 13. Contact Management
    14. 14. Learning Beyond the Classroom… ADD VALUE TO CURRENT SERVICES
    15. 15. Extend the Classroom CourseSpace provide a secure website to host course resources Links to useful Access to Course Forums, News articles websites Resources Wiki, blog Announcements Continual Growth of Course Content ..but is has to be easy
    16. 16. CourseSpaces
    17. 17. Blended Learning Programmes Involves multiple deliver methods to support a dynamic and rich learning experience Introduction Live Online Discussion & Self-paced online Conclusion Workshop Assignment resource Workshop Week1 Week 2 Week 3 Week 4 Week 5 “.. one-day programme is not enough to cement the good management behaviours. The art of management is a skill, rather than knowledge that can be learned in one day. It takes practice and reflection... “
    18. 18. Improve Customer Experience Email & Text Google Maps Calendar My Account Reminders Appointments (iCal)
    19. 19. Learning Beyond the Classroom… BUILD A BUSINESS FOR THE FUTURE
    20. 20. Targeted Marketing No more SPAM please!
    21. 21. Reports, Reports, ..Reports Capture Efficiently - Display Effectively • Who has completed Management 101 so I can target them for 201? • Who is the top performing presenter..who isn’t? • Why is that course receiving poor feedback? let’s take a closer look. Read Comments Training Material Key Performance Indicators ------------- Objectives Meet ------------- Engagement/Motivation Course 1 ------------- Interactivity Trainer Performance Course 2 ------------- Trainer Course 3 Course 4 Course Performance Increase Hamilton Auckland Resource Utilisation Revenue Course 1 Wellington Course 2 Low Attendance Christchurch Booking Capacity Course 3 Course 4 Increase Bookings Trainer Utilisation Reduce Bookings Consistently High Attendance Reduce Costs
    22. 22. Take your business information online… Intranet, Knowledge Base, ….. SharePoint
    23. 23. Partnering Through Networks Company Intranet Examples 1. Aggregate Course Portal 2. Local Presence 3. In-company Training Portal 23
    24. 24. 1) Aggregated Course Portal Community and Adult Learning Portal Automatically updated
    25. 25. Example 2) Local Presence Local Business Hub Vision Manawatu
    26. 26. Example 3) In-company Training Portal Training Provider Training Provider Intranet Training Provider Training Provider Courses
    27. 27. End of Presentation Short break & then a Live Demo www.learningsource.co.nz 0800 890 888

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