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The Three Modes of Collaboration–and What They Mean for Distributed Teams

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Teryn Rikert STEELCASE
People on distributed teams often say, “Working remotely is great for heads-down tasks, but collaborating remotely–especially on creative work–is really hard.” You’ve probably said that yourself. So how can we improve distributed collaboration in virtual meetings? Teryn Rikert, a workplace strategist with Steelcase, will break down the different modes of collaboration, helping us understand the key behaviors, interactions and tools we can use to support them over distance.

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The Three Modes of Collaboration–and What They Mean for Distributed Teams

  1. 1. THE THREE MODES OF COLLABORATION TERYN RIKERT | www.steelcase.com
  2. 2. 23615
  3. 3. Collaboration is a shared effort by two or more people with complementary skills to create a process, product, event, or experience.
  4. 4. I NFORMATIVE
  5. 5. I E VALUATIVE NFORMATIVE
  6. 6. I G E ENERATIVE VALUATIVE NFORMATIVE
  7. 7. I G E Telling Showing Asking Responding Challenging Defining Commenting Revising Brainstorming Visual Capturing Building Arraying Synthesizing
  8. 8. Complexity I G E
  9. 9. Complexity Value I G E
  10. 10. I
  11. 11. E
  12. 12. G
  13. 13. ???
  14. 14. technology addresses the “monkey problem”
  15. 15. TRUST But, you can’t ignore the gorilla…
  16. 16. TRUST embodying behaviors that build deal with the gorilla by
  17. 17. I GE Revealing Pausing Checking Inquiring Reiterating Clarifying Focusing Eliciting Aligning Facilitating Summarizing Highlighting
  18. 18. Making speaker visible Providing access to content during/after Ensuring questions + responses seen/heard by all I Revealing Pausing Checking Inquiring
  19. 19. Making group + content visible Allowing content to be equally editable (?) Enabling changing to be seen by all E Reiterating Clarifying Focusing Eliciting
  20. 20. Framing the problem Making intangible visible Sharing ownership Recognizing unique contributions G Aligning Facilitating Summarizing Highlighting
  21. 21. I G E The best COLLABORATION be it I, E or G solves for BEHAVIORS before TECHNOLOGY (aka the “GORILLA before MONKEYS” rule)
  22. 22. Now… Go ape. + Share your stories! TerynRikert trikert@steelcase.com

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