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1.
THE THREE MODES OF
COLLABORATION
TERYN RIKERT
| www.steelcase.com
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23615
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3.
Collaboration is a shared effort by
two or more people with
complementary skills to create a
process, product, event, or
experience.
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4.
I NFORMATIVE
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5.
I
E VALUATIVE
NFORMATIVE
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6.
I
G
E
ENERATIVE
VALUATIVE
NFORMATIVE
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I
G
E
Telling
Showing
Asking
Responding
Challenging
Defining
Commenting
Revising
Brainstorming
Visual Capturing
Building
Arraying
Synthesizing
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Complexity
I
G
E
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Complexity
Value
I
G
E
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10.
I
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11.
E
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G
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13.
???
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technology addresses the “monkey problem”
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TRUST
But, you can’t ignore the gorilla…
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TRUST
embodying
behaviors
that build
deal with the gorilla by
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I GE
Revealing
Pausing
Checking
Inquiring
Reiterating
Clarifying
Focusing
Eliciting
Aligning
Facilitating
Summarizing
Highlighting
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18.
Making speaker visible
Providing access to
content during/after
Ensuring questions +
responses seen/heard
by all
I
Revealing
Pausing
Checking
Inquiring
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19.
Making group + content
visible
Allowing content to be
equally editable (?)
Enabling changing to be
seen by all
E
Reiterating
Clarifying
Focusing
Eliciting
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20.
Framing the problem
Making intangible visible
Sharing ownership
Recognizing unique
contributions
G
Aligning
Facilitating
Summarizing
Highlighting
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I
G
E
The best COLLABORATION be it I, E or G
solves for BEHAVIORS before TECHNOLOGY
(aka the “GORILLA before MONKEYS” rule)
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22.
Now… Go ape.
+ Share your stories!
TerynRikert
trikert@steelcase.com
THREE MODES: When collaborating, people tend to cycle through three distinct ways of sharing their thinking with others, often rapidly within minutes, as ideas grow and build from the individual into team mind and memory. Having an awareness of these modes and establishing expectations around each can enhance effectiveness. Part of the distinction is evident once we look at the activities…
Walkthrough, highlight Sococo. Great b/c….
Walkthrough, highlight mural.ly. Great b/c….
So the majortake away here is that as you think about your collaborative session, think about which mode(s) will be dominant. But before trying to solve the monkey problem of making sure that everyone on the distributed team can PHYSICALLY hear, see and speak – address the gorilla issue. Focus on the behaviors that you’ll need to build TRUST and then choose the technology that will best support those behaviors. What now?