1.
THE THREE MODES OF
COLLABORATION
TERYN RIKERT
| www.steelcase.com

2.
23615

3.
Collaboration is a shared effort by
two or more people with
complementary skills to create a
process, product, event, or
experience.

4.
I NFORMATIVE

5.
I
E VALUATIVE
NFORMATIVE

6.
I
G
E
ENERATIVE
VALUATIVE
NFORMATIVE

7.
I
G
E
Telling
Showing
Asking
Responding
Challenging
Defining
Commenting
Revising
Brainstorming
Visual Capturing
Building
Arraying
Synthesizing

8.
Complexity
I
G
E

9.
Complexity
Value
I
G
E

10.
I

11.
E

12.
G

13.
???

14.
technology addresses the “monkey problem”

15.
TRUST
But, you can’t ignore the gorilla…

16.
TRUST
embodying
behaviors
that build
deal with the gorilla by

17.
I GE
Revealing
Pausing
Checking
Inquiring
Reiterating
Clarifying
Focusing
Eliciting
Aligning
Facilitating
Summarizing
Highlighting

18.
Making speaker visible
Providing access to
content during/after
Ensuring questions +
responses seen/heard
by all
I
Revealing
Pausing
Checking
Inquiring

19.
Making group + content
visible
Allowing content to be
equally editable (?)
Enabling changing to be
seen by all
E
Reiterating
Clarifying
Focusing
Eliciting

20.
Framing the problem
Making intangible visible
Sharing ownership
Recognizing unique
contributions
G
Aligning
Facilitating
Summarizing
Highlighting

21.
I
G
E
The best COLLABORATION be it I, E or G
solves for BEHAVIORS before TECHNOLOGY
(aka the “GORILLA before MONKEYS” rule)

22.
Now… Go ape.
+ Share your stories!
TerynRikert
trikert@steelcase.com