The Three Modes of Collaboration–and What They Mean for Distributed Teams

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Teryn Rikert STEELCASE
People on distributed teams often say, “Working remotely is great for heads-down tasks, but collaborating remotely–especially on creative work–is really hard.” You’ve probably said that yourself. So how can we improve distributed collaboration in virtual meetings? Teryn Rikert, a workplace strategist with Steelcase, will break down the different modes of collaboration, helping us understand the key behaviors, interactions and tools we can use to support them over distance.

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  • THREE MODES: When collaborating, people tend to cycle through three distinct ways of sharing their thinking with others, often rapidly within minutes, as ideas grow and build from the individual into team mind and memory. Having an awareness of these modes and establishing expectations around each can enhance effectiveness. Part of the distinction is evident once we look at the activities…
  • Walkthrough, highlight Sococo. Great b/c….
  • Walkthrough, highlight mural.ly. Great b/c….
  • So the majortake away here is that as you think about your collaborative session, think about which mode(s) will be dominant. But before trying to solve the monkey problem of making sure that everyone on the distributed team can PHYSICALLY hear, see and speak – address the gorilla issue. Focus on the behaviors that you’ll need to build TRUST and then choose the technology that will best support those behaviors. What now?
  • The Three Modes of Collaboration–and What They Mean for Distributed Teams

    1. 1. THE THREE MODES OF COLLABORATION TERYN RIKERT | www.steelcase.com
    2. 2. 23615
    3. 3. Collaboration is a shared effort by two or more people with complementary skills to create a process, product, event, or experience.
    4. 4. I NFORMATIVE
    5. 5. I E VALUATIVE NFORMATIVE
    6. 6. I G E ENERATIVE VALUATIVE NFORMATIVE
    7. 7. I G E Telling Showing Asking Responding Challenging Defining Commenting Revising Brainstorming Visual Capturing Building Arraying Synthesizing
    8. 8. Complexity I G E
    9. 9. Complexity Value I G E
    10. 10. I
    11. 11. E
    12. 12. G
    13. 13. ???
    14. 14. technology addresses the “monkey problem”
    15. 15. TRUST But, you can’t ignore the gorilla…
    16. 16. TRUST embodying behaviors that build deal with the gorilla by
    17. 17. I GE Revealing Pausing Checking Inquiring Reiterating Clarifying Focusing Eliciting Aligning Facilitating Summarizing Highlighting
    18. 18. Making speaker visible Providing access to content during/after Ensuring questions + responses seen/heard by all I Revealing Pausing Checking Inquiring
    19. 19. Making group + content visible Allowing content to be equally editable (?) Enabling changing to be seen by all E Reiterating Clarifying Focusing Eliciting
    20. 20. Framing the problem Making intangible visible Sharing ownership Recognizing unique contributions G Aligning Facilitating Summarizing Highlighting
    21. 21. I G E The best COLLABORATION be it I, E or G solves for BEHAVIORS before TECHNOLOGY (aka the “GORILLA before MONKEYS” rule)
    22. 22. Now… Go ape. + Share your stories! TerynRikert trikert@steelcase.com

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