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The Concierge Chasm
Maneuvering your lean team from boutique consulting to big-league SAAS

chasm(s)
Q. What do you do when you have

paying customers,

but your product or service

“isn’t scalable”?
you follow

Lean Startup 101:
1) Build an MVP
2) Sell it!
so what happens when that is a

FAIL?
what did you

learn?

what do you really

know?
Lessoncast’s 5 Laws Theories
Crossing the Concierge Chasm by Khalid Smith & Nicole Tucker-Smith
Crossing the Concierge Chasm by Khalid Smith & Nicole Tucker-Smith
Crossing the Concierge Chasm by Khalid Smith & Nicole Tucker-Smith
Crossing the Concierge Chasm by Khalid Smith & Nicole Tucker-Smith
Crossing the Concierge Chasm by Khalid Smith & Nicole Tucker-Smith
Crossing the Concierge Chasm by Khalid Smith & Nicole Tucker-Smith
Crossing the Concierge Chasm by Khalid Smith & Nicole Tucker-Smith
Crossing the Concierge Chasm by Khalid Smith & Nicole Tucker-Smith
Crossing the Concierge Chasm by Khalid Smith & Nicole Tucker-Smith
Crossing the Concierge Chasm by Khalid Smith & Nicole Tucker-Smith
Crossing the Concierge Chasm by Khalid Smith & Nicole Tucker-Smith
Crossing the Concierge Chasm by Khalid Smith & Nicole Tucker-Smith
Crossing the Concierge Chasm by Khalid Smith & Nicole Tucker-Smith
Crossing the Concierge Chasm by Khalid Smith & Nicole Tucker-Smith
Crossing the Concierge Chasm by Khalid Smith & Nicole Tucker-Smith
Crossing the Concierge Chasm by Khalid Smith & Nicole Tucker-Smith
Crossing the Concierge Chasm by Khalid Smith & Nicole Tucker-Smith
Crossing the Concierge Chasm by Khalid Smith & Nicole Tucker-Smith
Crossing the Concierge Chasm by Khalid Smith & Nicole Tucker-Smith
Crossing the Concierge Chasm by Khalid Smith & Nicole Tucker-Smith
Crossing the Concierge Chasm by Khalid Smith & Nicole Tucker-Smith
Crossing the Concierge Chasm by Khalid Smith & Nicole Tucker-Smith
Crossing the Concierge Chasm by Khalid Smith & Nicole Tucker-Smith
Crossing the Concierge Chasm by Khalid Smith & Nicole Tucker-Smith
Crossing the Concierge Chasm by Khalid Smith & Nicole Tucker-Smith
Crossing the Concierge Chasm by Khalid Smith & Nicole Tucker-Smith
Crossing the Concierge Chasm by Khalid Smith & Nicole Tucker-Smith
Crossing the Concierge Chasm by Khalid Smith & Nicole Tucker-Smith
Crossing the Concierge Chasm by Khalid Smith & Nicole Tucker-Smith
Crossing the Concierge Chasm by Khalid Smith & Nicole Tucker-Smith
Crossing the Concierge Chasm by Khalid Smith & Nicole Tucker-Smith
Crossing the Concierge Chasm by Khalid Smith & Nicole Tucker-Smith
Crossing the Concierge Chasm by Khalid Smith & Nicole Tucker-Smith
Crossing the Concierge Chasm by Khalid Smith & Nicole Tucker-Smith
Crossing the Concierge Chasm by Khalid Smith & Nicole Tucker-Smith
Crossing the Concierge Chasm by Khalid Smith & Nicole Tucker-Smith
Crossing the Concierge Chasm by Khalid Smith & Nicole Tucker-Smith
Crossing the Concierge Chasm by Khalid Smith & Nicole Tucker-Smith
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Crossing the Concierge Chasm by Khalid Smith & Nicole Tucker-Smith

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Crossing the Concierge Chasm by Khalid Smith & Nicole Tucker-Smith

@khalidrudo Lessoncast
@MsTuckerSmith Lessoncast


The Lean Startup Conference 2013
http://leanstartup.co/

Published in: Business, Technology

Crossing the Concierge Chasm by Khalid Smith & Nicole Tucker-Smith

  1. 1. The Concierge Chasm Maneuvering your lean team from boutique consulting to big-league SAAS chasm(s)
  2. 2. Q. What do you do when you have paying customers, but your product or service “isn’t scalable”?
  3. 3. you follow Lean Startup 101: 1) Build an MVP 2) Sell it!
  4. 4. so what happens when that is a FAIL?
  5. 5. what did you learn? what do you really know?
  6. 6. Lessoncast’s 5 Laws Theories

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