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LeanPerf, des résultats pérennes Page 1| Copyright
La Méthodologie 8D
LeanPerf
www.leanperf.com
LeanPerf, des résultats pérennes Page 2| Copyright
UN PEU DE VOCABULAIRE 8D QUALITE
Réclamation : Problème qualité consta...
LeanPerf, des résultats pérennes Page 3| Copyright
LES 8 ÉTAPES POUR LA RÉSOLUTION DES
PROBLÈMES QUALITÉ
D1: Groupe de tra...
LeanPerf, des résultats pérennes Page 4| Copyright
LES 8 ÉTAPES POUR LA RÉSOLUTION DES
PROBLÈMES QUALITÉ
D5: Actions corre...
LeanPerf, des résultats pérennes Page 5| Copyright
D1: IDENTIFIER LE GROUPE DE TRAVAIL
Identifier le contact côté client, ...
LeanPerf, des résultats pérennes Page 6| Copyright
Le problème est bien compris par
l’équipe avec des données
appropriées ...
LeanPerf, des résultats pérennes Page 7| Copyright
D3: ACTIONS DE PROTECTION DU CLIENT
Cette étape permet d’empêcher
toute...
LeanPerf, des résultats pérennes Page 8| Copyright
D4: ANALYSE DES CAUSES RACINE
Identifier toutes les causes
potentielles...
LeanPerf, des résultats pérennes Page 9| Copyright
D5: ACTIONS CORRECTIVES
Les actions correctives doivent
résoudre les ca...
LeanPerf, des résultats pérennes Page 10| Copyright
D6: VERIFICATION DE L’EFFICACITE
On doit démontrer avec des mesures,
d...
LeanPerf, des résultats pérennes Page 11| Copyright
D7: ACTIONS PREVENTIVES
Modifier le procédé et les procédures
afin d’é...
LeanPerf, des résultats pérennes Page 12| Copyright
D8: CLOTURE DU 8D ET RAPPORT FINAL
La clotûre est basée sur des
observ...
LeanPerf, des résultats pérennes Page 13| Copyright
21 rue Martial Boudet - 92370 Chaville – France
E mail : contact@leanp...
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La méthodologie "8D"

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Introduction au 8D qualité , découvrez les 8 disciplines pour résoudre un problème.
Quand un problème qualité survient il faut agir directement pour résoudre le problème. La méthodologie 8D doit être utilisée systématiquement pour chacune des réclamations constatée chez un client externe au Groupe.

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La méthodologie "8D"

  1. 1. LeanPerf, des résultats pérennes Page 1| Copyright La Méthodologie 8D LeanPerf www.leanperf.com
  2. 2. LeanPerf, des résultats pérennes Page 2| Copyright UN PEU DE VOCABULAIRE 8D QUALITE Réclamation : Problème qualité constaté chez un client externe au Groupe. 8D : Méthode comportant 8 DISCIPLINES pour résoudre un problème (Qualité, ESS, etc). • Elle est à utiliser systématiquement pour chaque réclamation.
  3. 3. LeanPerf, des résultats pérennes Page 3| Copyright LES 8 ÉTAPES POUR LA RÉSOLUTION DES PROBLÈMES QUALITÉ D1: Groupe de travail • Équipe multidisciplinaire où plusieurs fonctions sont représentées dont des opérateurs D2: Problème • Pièces défectueuses disponibles et données “qui, quand, où, combien, pourquoi, quoi” D3: Protection du client • Inspecter les stocks, mettre en place un “mur qualité”, arrêt au 1er défaut, revue de zone rouge • Analyse des causes de non-détection par analyse “6M”, méthode des “5 Pourquoi” et des tests d’hypothèses D4: Causes racine • Atelier “QRQC” pour analyser et valider les causes racine par analyse “6M”, méthode des “5 Pourquoi”, et les tests d’hypothèses
  4. 4. LeanPerf, des résultats pérennes Page 4| Copyright LES 8 ÉTAPES POUR LA RÉSOLUTION DES PROBLÈMES QUALITÉ D5: Actions correctives • Actions robustes mises en place D6: Efficacité des actions • Actions bien mises en place avec des résultats tangibles et des effets mesurables D7: Prévention • Analyse de risques, maintenance préventive, formations, routines de management • Généralisation des solutions à des produits / clients similaires D8: Clôture • Par l’UAP manager et le responsable du site, sur le terrain
  5. 5. LeanPerf, des résultats pérennes Page 5| Copyright D1: IDENTIFIER LE GROUPE DE TRAVAIL Identifier le contact côté client, le “champion” du 8D et l’équipe qui va traiter le problème selon la méthodologie 8D
  6. 6. LeanPerf, des résultats pérennes Page 6| Copyright Le problème est bien compris par l’équipe avec des données appropriées pour l’analyse D2: DEFINIR LE PROBLEME
  7. 7. LeanPerf, des résultats pérennes Page 7| Copyright D3: ACTIONS DE PROTECTION DU CLIENT Cette étape permet d’empêcher toute autre réclamation pour le même client et le même défaut, en bloquant tout produit défectueux sous 24h
  8. 8. LeanPerf, des résultats pérennes Page 8| Copyright D4: ANALYSE DES CAUSES RACINE Identifier toutes les causes potentielles, et trouver les causes racine (ou profondes) en testant chaque hypothèse
  9. 9. LeanPerf, des résultats pérennes Page 9| Copyright D5: ACTIONS CORRECTIVES Les actions correctives doivent résoudre les causes profondes
  10. 10. LeanPerf, des résultats pérennes Page 10| Copyright D6: VERIFICATION DE L’EFFICACITE On doit démontrer avec des mesures, des relevés, etc… que le problème est résolu
  11. 11. LeanPerf, des résultats pérennes Page 11| Copyright D7: ACTIONS PREVENTIVES Modifier le procédé et les procédures afin d’éviter qu’un problème similaire se reproduise sur les produits / clients
  12. 12. LeanPerf, des résultats pérennes Page 12| Copyright D8: CLOTURE DU 8D ET RAPPORT FINAL La clotûre est basée sur des observations sur le terrain, et l’efficacité du 8D est revue par l’encadrement. Félicitations de l’équipe.
  13. 13. LeanPerf, des résultats pérennes Page 13| Copyright 21 rue Martial Boudet - 92370 Chaville – France E mail : contact@leanperf.net Site web : www.leanperf.com Bureau : +33 9 50 69 12 70 Directeur Associé Gérant : Bertrand Olivar LeanPerf possède un bureau à Paris et un bureau à Pékin. SARL au capital de 30 000 euros - RCS Nanterre 513 918 185 SIRET 513 918 185 000 10 – APE/NAF 7022 Z – TVA Intracom = FR 955 139 181 85 N°déclaration existence organisme formation : 11 92 17 211 92 Coordonnées LeanPerf Conseil et formation en amélioration opérationnelle

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