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Lean Kanban India 2018 | Achieving Customer Satisfaction through Kanban Implementation | Kiran Rajashirke

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Session Title:
Achieving Customer Satisfaction through Kanban Implementation

Session Overview:
The project involved a challenge of migrating more than 50 years of Colombian Central Bank critical business data and ten years of developed ETL’s into completely new platform within ten-month restriction time.

We hypothesized a positive relationship between Kanban framework, engineering practices, team collaboration and project success. The model is based on a lean philosophy which focuses on continuous business benefits, explores how to avoid the risks and maximize the success.

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Lean Kanban India 2018 | Achieving Customer Satisfaction through Kanban Implementation | Kiran Rajashirke

  1. 1. CUSTOMER EXCELLENCE THROUGH KANBAN IMPLEMENTATION Kiran Rajeshirke. Agile Coach Lean Kanban India Conference 21-22 SEPTEMBER-2018 – BENGALURU | INDIA
  2. 2. CASES STUDY All student information and photographs are fictitious. This Project was executed for the “Economic Information Center” lead by the deputy governor. The Economic information unit receives data from the various local government agencies and the foreign financial data providers. Project Scope: Regulatory Analytics Report This is a Fixed Price Project – Traditional Contract This project has a very challenging deadline
  3. 3. All student information and photographs are fictitious. MANAGING BUSINESS AGILITY
  4. 4. EDUCATING CUSTOMER
  5. 5. India - Mumbai Philippines - Manila India - Pune MULTI LOCATION TEAM South America
  6. 6. LEAN PROJECT MANAGEMENT Lean Project Management eliminates waste by adhering to the same basic principle
  7. 7. KANBAN – GETTING STARTED
  8. 8. VISUALIZING WORKFLOW 1. Defined Business Flow Kanban systems create a positive tension in the workplace that forces discussion of problems. 2. Limiting Work in progress 3. Defining Policies for the workflow - Types of Card - Defining Tasks - Raising Issues and blockers 4. Monitoring progress with help of Analytics
  9. 9. MANAGING WORKFLOW – ANALYTICS Throughput - Card Count Cumulative Flowchart Walkthrough & UAT ProdDevelopment & UTAnalysis 4 hrs 17.23 35.50 9.74 48.41 19.85 14.59 Balance Demand against Throughput Limiting WIP & Maximizing Throughput Eliminating Impediments Maximizing Throughput
  10. 10. Kanban Compliments Gamification as the transparency is maintained Keep higher development engagement of development team we introduced Gamification Techniques. Gamification motivate tram members just an extra bit and may even be some fun GAMIFICATION - MOTIVATION TOOL
  11. 11. © 2014 TERADATA FEEDBACK LOOPS
  12. 12. CRITICAL PROJECT CONSTRAINTS © 2014 TERADATA Mar Apr May Jun Jul Sep NovOct DecAug 22nd Feb’16 15th Dec’16Planned Actual 25th Nov’16 Reduced development Cost Feb 22nd Feb’16
  13. 13. Q & A EMAIL: KIRAN.RAJESHIRKE@OUTLOOK.COM LINKED-IN: HTTPS://WWW.LINKEDIN.COM/IN/KIRAN-RAJESHIRKE-PMP-PMI-ACP-SA-KANBANCOACH- SCRUMTRAINER-SSBB-18413115/

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