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Crucial Conversations and Influencer


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An innovator in corporate training and organizational performance, VitalSmarts helps teams and organizations achieve the results they care about most.

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Crucial Conversations and Influencer

  1. 1. Submited by: VitalSmarts, India
  2. 2. Agenda <ul><li>To equip you with details about VitalSmarts to facilitate you for presenting you to the top management. </li></ul><ul><li>To equip with certain links and studies where you can find more details about VitalSmarts. </li></ul>
  3. 3. About VitalSmarts <ul><li>An innovator in corporate training and organizational performance, VitalSmarts helps teams and organizations achieve the results they care about most. </li></ul><ul><li>With award-winning training products based on more than 30 years of ongoing research, VitalSmarts has helped more than 300 of the Fortune 500 realize significant results using a proven method for driving rapid, sustainable and measurable change in behaviors. </li></ul><ul><li>VitalSmarts has been ranked twice by Inc. magazine as one of the fastest-growing companies in America and has taught more than 2 million people worldwide. </li></ul>
  4. 4. When to use our products - a comparison chart Influencer Strategies for Leading Personal, Team, and Organizational Change Strategies for solving persistent and resistant problems that require a change in behaviour Watch a 3 minute demo presentation – go to the link – Crucial Confrontations Skills for Improving Accountability Tools for improving Accountability, execution and performance Watch a 3 minute demo presentation – go to the link – Crucial Conversations Skills for Creating Open Dialogue and Resolving Disagreement Tools for improving decision making, engagement, and trust by fostering candid dialogue about high-stakes, emotionally, and politically risky topics Watch a 3 minute demo presentation – go to the link – Use when: • You need a proven approach to solving problems that have resisted traditional change efforts and may have been around for years. • Your problems are based on deeply entrenched habits • There is resistance to change • You have a history of trying to make changes and failing — leading to low credibility and confidence in any new efforts. • Problems are rooted in multiple causes requiring multiple strategies. Several factors combine to encourage behaviours you do not want, or to limit the behaviours you do want. • You want to effect change across and entire organization or system. • The changes you wish to make require far more than the ability to simply persuade a few people to alter what they ’ re doing. Use when: • You see noncompliance with known policies, procedures, government standards, safety regulations, etc. • Successful execution depends on processes and people that you are accountable for in some way. • You see spotty or variable performance. • Performance has reached a plateau and is not improving. • You must conduct performance reviews. • Poor performance is repeatedly discussed, but you fail to get to the root cause. • Individuals are not keeping commitments they make. Use when: • Good ideas are not heard or remain hidden. • People withhold feedback and important information from management. • Your projects require collaboration from various individuals and stakeholders. • Important decisions must be made. • Employee engagement is low. • There are undiscussable issues. • You do not know how to start tough conversations. • People cannot resolve conflicts. • The environment seems emotional and political
  5. 5. A brief introduction
  6. 6. The Definition Whenever you are not getting the results you are looking for, its likely that a crucial conversation is keeping you stuck. Whether it’s a problem with poor quality, slow time to market, declining customer satisfaction, or strained relationship, if you can’t talk honestly, you can expect poor results.
  7. 7. Crucial Conversations® – Tools for talking when stakes are high • Resolve disagreements—accurately address concerns by talking respectfully, candidly and skillfully with someone in a safe way. • Build acceptance rather than resistance—give and receive feedback in a way that enhances relationships and improves results. • Speak persuasively, not abrasively–effectively talk about high-stake, emotional and controversial topics. • Foster teamwork–get the right people involved in a way that ensures better decision- making and guarantees commitment and conviction. Discover how Crucial Conversations training will drive change for good throughout your organization, enabling you to:
  8. 8. A brief introduction
  9. 9. Influencer® – The power to change anything <ul><li>The study of the world’s greatest influencers resulted in a remarkable model for influence. </li></ul>
  10. 10. Influencer Model
  11. 11. Six Sources of Influence <ul><ul><ul><li>If you want to influence a persistent problem, you’ll need to draw on many sources of influence. </li></ul></ul></ul>
  12. 12. What to Expect from Influencer Training <ul><li>Influencer Training is fifteen-hour course that uses a combination of </li></ul><ul><li>live training, compelling videos, and highly useful tools. Engage in </li></ul><ul><li>extensive in-class practice, group participation, and personal </li></ul><ul><li>planning as you learn and develop the strategies for resolving </li></ul><ul><li>tough Issues. Learn how to </li></ul><ul><li>Diagnose the web of causes behind any problem and create powerful strategies for driving changes </li></ul><ul><li>Identify a handful of high leverage behaviors that, if changed, will lead to desired results. </li></ul><ul><li>Rely less on formal authority and more on ways to motivate and enable others to alter their behavior. </li></ul><ul><li>Use the powerful influencer model to develop and apply a robust Influence strategy to anything from small- to large scale transformations. </li></ul>
  13. 13. Awards and Recognitions ! ! ! Crucial Conversations® won the top training product of the year by HR Executive Magazine. VitalSmarts ranks #2,509 on the 2009 Inc. 5000 list of fastest growing companies in America. VitalSmarts was ranked #20 on the list of the fastest-growing companies in Utah Valley Influencer Training was named one of the five top training products of the year by Human Resource Executive Magazine for its ability to deliver results. Browse the following link to know more: VitalSmarts receives a silver and two bronze awards from the 29th Annual Telly Awards for outstanding videos TELLY AWARDS
  14. 14. Useful links. . . Research and white paper Project management related research Health care related research More and more videos   