Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

6.3 (other) system design tools delfino

518 views

Published on

  • Be the first to comment

  • Be the first to like this

6.3 (other) system design tools delfino

  1. 1. Implemented by the ACP Group of States Secretariat Funded by the EU The Learning Network on Sustainable energy systems is funded by the European- ACP-EU Edulink II (Other) system design tools EMANUELA DELFINO Politecnico di Milano / DIS / Design Department Course: System Design for Sustainability A.Y. 2014/2015 Subject: 6. Methods and tools for SDS LEARNING RESOURCE 6.3
  2. 2. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy CONTENTS 1. Stakeholder system map 2. Interaction table and storyboard 3. Satisfaction offering diagram
  3. 3. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy • aims and description • how to use • integration in the MSDS design process • software and/or other supports Description of SDS tools
  4. 4. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy Stakeholders system map 1
  5. 5. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy The tool was developed by Francois Jégou within the EU funded research: HiCS - Highly Customised Solutions, Solution-oriented design, production and delivery systems (European Research, GROWTH Programme / European 5th Framework). (Stakeholders) System map
  6. 6. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy (Stakeholders) System map AIM: to design (co-design) and visualise the configuration of the system WHAT IT CONSISTS OF: a graphical representation containing: . stakeholders involved . flows/interactions: physical, financial informational and labour performance
  7. 7. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy Platform boundary System boundary secondary stakeholders main stakeholders (Stakeholders) System map
  8. 8. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy Catering provider Health adviser Offices E-meal Food providers E-meal appliance producer Structure icon Characterization icon Slogan (Stakeholders) System map
  9. 9. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy Structure Characterisation + Slogan Bio food provider+ Icon Bio food provider = Logistic provider Local delivery shop Logistic provider + + + + = = (Stakeholders) System map How to represent each stakeholder Local delivery shop
  10. 10. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy Catering provider Health adviser Offices E-meal Food providers E-meal appliance producer MAIN STAKEHOLDER Big icon SECONDARY STAKEHOLDER Small icon (Stakeholders) System map
  11. 11. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy Catering provider Food providers Health adviser E-meal appliance producer Offices E-meal diet advice service with meal ordering employees order the day before by internet… companies contract service for their employees… meals are delivered in companies… employees pick-up their meal when they want… vegetable, dairy and bread products ARROW + DESCRIPTION (Stakeholders) System map
  12. 12. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy Catering provider Food providers Health adviser E-meal appliance producer Offices E-meal diet advice service with meal ordering employees order the day before by internet… companies contract service for their employees… meals are delivered in companies… employees pick-up their meal when they want… vegetable, dairy and bread products MATERIAL FLOWS (Stakeholders) System map
  13. 13. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy Catering provider Food providers Health adviser E-meal appliance producer Offices E-meal diet advice service with meal ordering employees order the day before by internet… companies contract service for their employees… meals are delivered in companies… employees pick-up their meal when they want… vegetable, dairy and bread products INFORMATION FLOWS (Stakeholders) System map
  14. 14. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy Catering provider Food providers Health adviser E-meal appliance producer Offices E-meal diet advice service with meal ordering employees order the day before by internet… companies contract service for their employees… meals are delivered in companies… employees pick-up their meal when they want… vegetable, dairy and bread products FINANCIAL FLOWS (Stakeholders) System map
  15. 15. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy Catering provider Food providers Health adviser E-meal appliance producer Offices E-meal diet advice service with meal ordering employees order the day before by internet… companies contract service for their employees… meals are delivered in companies… employees pick-up their meal when they want… vegetable, dairy and bread products DARK GREY CORE FLOWS LIGHT GREY SECONDARY FLOWS (Stakeholders) System map
  16. 16. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy Catering provider Food providers Health adviser E-meal appliance producer Offices E-meal diet advice service with meal ordering employees order the day before by internet… companies contract service for their employees… meals are delivered in companies… employees pick-up their meal when they want… vegetable, dairy and bread products (Stakeholders) System map Material flow Information flow Financial flow Flows legend FLOWS LEGEND
  17. 17. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy Catering provider Food providers Health adviser E-meal appliance producer Offices start E-meal diet advice service with meal ordering 2. employees order the day before by internet… 1. companies contract service for their employees… 3. meals are delivered in companies… 4. employees pick-up their meal when they want… vegetable, dairy and bread products READING ORDER (Stakeholders) System map
  18. 18. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy Catering provider Food providers Health adviser E-meal appliance producer Offices E-meal diet advice service with meal ordering 2. employees order the day before by internet… 1. companies contract service for their employees… 3. meals are delivered in companies… 4. employees pick-up their meal when they want… vegetable, dairy and bread products READING ORDER start (Stakeholders) System map
  19. 19. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy STRATEGIC ANALYSIS ANALYSIS OF THE PROJECT PROMOTERS ANALYSIS OF THE REFERENCE CONTEXT ANALYSIS OF BEST PRACTICES ANALYSIS OF THE REFERENCE STRUCTURE SUSTAINABILITY ANALYSIS PRIORITIES DEFINITION ANALYSIS OF THE CONTEXT ENERGY ACCESS EXPLORING OPPORTUNITIES IDEAS GENERATION ORIENTED TO SUSTAINABILITY DEVELEPMENT OF THE SUSTAINABILITY DESIGN ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS IDEAS GENERATION ORIENTED TO ENERGY FOR ALL COMMUNICATION MULTIMEDIA REPORTING: OVERALL QUALITIES MULTIMEDIA REPORTING: STAINABILITY QUALITIES SYSTEM DESIGN (AND ENGIN.) SYSTEM DEVELOPMENT (EXECUTIVE LEVEL) ENV, SOCIO-ET. & ECON. CHECK/VISUALISATION DRE SYSTEM EVALUATION/VISUALISATION DRE DEVELOPMENT (EXECUTIVE LEVEL) SYSTEM CONCEPT DESIGN VISIONS, CLUSTERS AND IDEAS SELECTION SYSTEM CONCEPT DEVELOPMENT ENV, SOCIO-ET. & ECON. CHECK/VISUALISATION DRE SYSTEM CONCEPT DESIGN DRE SYSTEM CONCEPT EVALUATION describe the system configuration of the reference structure and of best practices further development (in details) of the system configuration development of the system configuration concept Integration in the design process increasing the detail level (Stakeholders) System map
  20. 20. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy COPY AND PASTE THE ELEMENTS FROM THE LIBRARIES TO THE LAYOUT on presentation software (e.g. open office, powerpoint) SOFTWARE AND OTHER SUPPORTS: www.lens.polimi.it/tool > system map icons (ppt) (Stakeholders) System map
  21. 21. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy industrial company services company local shop collective house public istitution local association individual house school mobile shop PUBLIC ISTITUTIONS OR ASSOCIATIONS HOMES COMPANIES AND STORES Structure icons (Stakeholders) System map
  22. 22. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy Characterization icons (activities) EATING TRANSPORTING COMMUNICATING WORKING IN OFFICE (Stakeholders) System map
  23. 23. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy Characterization icons (people) GENERAL PEOPLE PEOPLE AT WORK (Stakeholders) System map
  24. 24. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy (Stakeholders) System map Flows Material flow Information flow Labor performance flow Financial flow Core performance PSS Alternative performance PSS, implementation or back office flows 1) provider installs energy systems Timing and description of the flow One way flow Exchange
  25. 25. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy The interaction table and storyboard 2
  26. 26. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy A. INTERACTION TABLE B. (INTERACTION) STORY BOARD The tools were developed by DIS unit of research from the work did by Daniela Sangiorgi within the EU funded research: MEPSS European research project (Methodology for Product Service Systems) Growth Programme / European 5th Framework. Interaction table and storyboard
  27. 27. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy AIM: to design (co-design) and visualise the functioning in time of the system as a set of narratives (one story for each stakeholders) of both the front-desk (with the clients) and back-stage interactions (between other stakeholders) A. Interaction table
  28. 28. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy A. Interaction table WHAT IT CONSISTS OF: it is a graphical representation containing: > the sequence of images, representing (in time) the various interactions of the different stakeholders > and short texts, describing the specific role played by each stakeholders in each single interaction
  29. 29. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy A. Interaction table USER ROLE SYSTEM ROLE
  30. 30. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy A. Interaction table SERVICE ACTION
  31. 31. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy A. Interaction table SHORT TEXT (overall narrration) IMAGE SHORT TEXT (stakeholder role) SHORTTEXT(stakeh.role)
  32. 32. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy A. Interaction table IMAGES SHOULD CONTAINE ONLY NECESSARY ELEMENTS… ...A BACKGROUND REPRESENTING THE CONTEXT OF EACH ACTION …AND THE STAKEHOLDERS (HIGHLIGHTED FROM THE BACKGROUND)
  33. 33. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy STRATEGIC ANALYSIS ANALYSIS OF THE PROJECT PROMOTERS ANALYSIS OF THE REFERENCE CONTEXT ANALYSIS OF BEST PRACTICES ANALYSIS OF THE REFERENCE STRUCTURE SUSTAINABILITY ANALYSIS PRIORITIES DEFINITION ANALYSIS OF THE CONTEXT ENERGY ACCESS EXPLORING OPPORTUNITIES IDEAS GENERATION ORIENTED TO SUSTAINABILITY DEVELEPMENT OF THE SUSTAINABILITY DESIGN ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS IDEAS GENERATION ORIENTED TO ENERGY FOR ALL COMMUNICATION MULTIMEDIA REPORTING: OVERALL QUALITIES MULTIMEDIA REPORTING: STAINABILITY QUALITIES SYSTEM DESIGN (AND ENGIN.) SYSTEM DEVELOPMENT (EXECUTIVE LEVEL) ENV, SOCIO-ET. & ECON. CHECK/VISUALISATION DRE SYSTEM EVALUATION/VISUALISATION DRE DEVELOPMENT (EXECUTIVE LEVEL) SYSTEM CONCEPT DESIGN VISIONS, CLUSTERS AND IDEAS SELECTION SYSTEM CONCEPT DEVELOPMENT ENV, SOCIO-ET. & ECON. CHECK/VISUALISATION DRE SYSTEM CONCEPT DESIGN DRE SYSTEM CONCEPT EVALUATION analyze the existing system and/or the best practices describing various interactions design and visualization of the interactions of the developed concept further development (in details) of all the system interactions integration in the design process increasing the detail level A. Interaction table
  34. 34. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy format on spreadsheet applications (e.g. open-office, excel) SOFTWARE AND OTHER SUPPORTS: www.lens.polimi.it / tool > A. Interaction table
  35. 35. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy open library of images: combine images for visualization CONTEXT IMAGES PEOPLE IMAGES SOFTWARE AND OTHER SUPPORTS: www.lens.polimi.it / tool > A. Interaction table
  36. 36. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy For video or other presentations if the aim is to make a fluent show (to the client or to the other actors involved in the project) the functioning of the system… … INTERACTION TABLE is not the most effective tool A. Interaction table
  37. 37. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy … it is suggested to use the STORYBOARD For video or other presentations if the aim is to make a fluent show (to the client or to the other actors involved in the project) the functioning of the system… B. (Interaction) storyboard
  38. 38. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy B. (Interaction) storyboard AIM: to show a FLUENT narration of the functioning system, for both the front-desk (with the clients) and the back-stage interactions (between other stakeholders)
  39. 39. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy B. (Interaction) storyboard ABSTRACT FROM INTERACTION TABLE: ONLY THE INTERACTIONS FUNCTIONAL TO THE NARRATIVE SINGLE LINEAR SEQUENCE IT CONSISTS OF: a graphical representation containing in one single row the sequence of images + texts, representing (in time) the main interactions of the different stakeholders (abstract of the interaction table)
  40. 40. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy B. (Interaction) storyboard IT CONSISTS OF: a graphical representation containing in one single row the sequence of images + texts, representing (in time) the main interactions of the different stakeholders (abstract of the interaction table) COLOURS CORRESPOND TO THE ACTORS INVOLVED IN THE SYSTEM
  41. 41. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy STRATEGIC ANALYSIS ANALYSIS OF THE PROJECT PROMOTERS ANALYSIS OF THE REFERENCE CONTEXT ANALYSIS OF BEST PRACTICES ANALYSIS OF THE REFERENCE STRUCTURE SUSTAINABILITY ANALYSIS PRIORITIES DEFINITION ANALYSIS OF THE CONTEXT ENERGY ACCESS EXPLORING OPPORTUNITIES IDEAS GENERATION ORIENTED TO SUSTAINABILITY DEVELEPMENT OF THE SUSTAINABILITY DESIGN ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS IDEAS GENERATION ORIENTED TO ENERGY FOR ALL COMMUNICATION MULTIMEDIA REPORTING: OVERALL QUALITIES MULTIMEDIA REPORTING: STAINABILITY QUALITIES SYSTEM DESIGN (AND ENGIN.) SYSTEM DEVELOPMENT (EXECUTIVE LEVEL) ENV, SOCIO-ET. & ECON. CHECK/VISUALISATION DRE SYSTEM EVALUATION/VISUALISATION DRE DEVELOPMENT (EXECUTIVE LEVEL) SYSTEM CONCEPT DESIGN VISIONS, CLUSTERS AND IDEAS SELECTION SYSTEM CONCEPT DEVELOPMENT ENV, SOCIO-ET. & ECON. CHECK/VISUALISATION DRE SYSTEM CONCEPT DESIGN DRE SYSTEM CONCEPT EVALUATION show the draft sequence of the system concept interactions show the detailed sequence of the executive system interactions Integration in the design process increasing the detail level B. (Interaction) storyboard
  42. 42. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy SOFTWARE AND OTHER SUPPORTS: B. (Interaction) storyboard • Paper based: visualization of the interactions on one or more pages (3 images + text per page/slide) This tool requires graphic softwares (e.g. Adobe Photoshop, Illustrator, Powerpoint etc.) • Video based: you can animate the main interactions
  43. 43. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy Satisfaction offering diagram 3
  44. 44. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy INGREDIENTS SELECTION WEEKLY/DAILY PREORDER FOOD DELIVERY The tools was developed by Francois Jégou within the EU funded research: MEPSS European research project (Methodology for Product Service Systems) Growth Programme / European 5th Framework. Satisfaction offering diagram
  45. 45. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy AIM: describe in one shot the satisfaction offered to the user/customer, and how this is delivered Satisfaction offering diagram
  46. 46. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy IN WHAT IT CONSISTS OF: graphical representation containing: > the visualisation of the core satisfaction provided by the system > the visualisation of the sub-offers (through which the satisfaction is delivered) > the description of how the sub-offers will be delivered Satisfaction offering diagram
  47. 47. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy CORE SATISFACTION DELIVERED BY THE SYSTEM Satisfaction offering diagram
  48. 48. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy INGREDIENTS SELECTION Cooperatives of local producers provide the campus Biologic food Students select food basing on seasonal availability WEEKLY/DAILY PREORDER On line preorder based on the disponibility Using internet or campus’ information points FOOD DELIVERY Where you want inside the campus Using rickshaws SUB-OFFER HOW THE SUB-OFFER ARE DELIVERED Satisfaction offering diagram
  49. 49. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy describe the different emerged ideas, indicating their main delivered satisfaction STRATEGIC ANALYSIS ANALYSIS OF THE PROJECT PROMOTERS ANALYSIS OF THE REFERENCE CONTEXT ANALYSIS OF BEST PRACTICES ANALYSIS OF THE REFERENCE STRUCTURE SUSTAINABILITY ANALYSIS PRIORITIES DEFINITION ANALYSIS OF THE CONTEXT ENERGY ACCESS EXPLORING OPPORTUNITIES IDEAS GENERATION ORIENTED TO SUSTAINABILITY DEVELEPMENT OF THE SUSTAINABILITY DESIGN ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS IDEAS GENERATION ORIENTED TO ENERGY FOR ALL COMMUNICATION MULTIMEDIA REPORTING: OVERALL QUALITIES MULTIMEDIA REPORTING: STAINABILITY QUALITIES SYSTEM DESIGN (AND ENGIN.) SYSTEM DEVELOPMENT (EXECUTIVE LEVEL) ENV, SOCIO-ET. & ECON. CHECK/VISUALISATION DRE SYSTEM EVALUATION/VISUALISATION DRE DEVELOPMENT (EXECUTIVE LEVEL) SYSTEM CONCEPT DESIGN VISIONS, CLUSTERS AND IDEAS SELECTION SYSTEM CONCEPT DEVELOPMENT ENV, SOCIO-ET. & ECON. CHECK/VISUALISATION DRE SYSTEM CONCEPT DESIGN DRE SYSTEM CONCEPT EVALUATION describe the concept of offer delivered by the system detailing the sub-satisfactions describe the offer delivered by the system detailing all the sub-satisfactions Integration in the design process increasing the detail level Satisfaction offering diagram
  50. 50. Emanuela Delfino Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy SOFTWARE AND OTHER SUPPORTS: Satisfaction offering diagram IMAGES ELABORATION graphic softwares (for ex. Adobe Photoshop, Illustrator, etc.) slide show software (for ex. Open Office or Microsoft Powerpoint) OFFERING DIAGRAM COMPOSITION

×