6 3 other system design tools

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6 3 other system design tools

  1. 1. courseSystem Design forSustainabilitySubject6.Methods and tools for SDSlearningresource 6.3(Other) system design toolsEmanuela Delfinopolitecnico di milano. DESIGN dept. . DIS . Schoolof design . ItalyLearning Network on Sustainability EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  2. 2. CONTENTS1. (STAKEHOLDER) SYSTEM MAP2. INTERACTION TABLE and STORY-BOARD3. SATISFACTION OFFERING DIAGRAM EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  3. 3. DESCRIPTION OF SDS TOOLS. aims and description. how to use. integration in the MSDS design process. software and/or other supports EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  4. 4. 1. (STAKEHOLDER) SYSTEM MAPThetoolwasdevelopedbyFrancoisJégouwithin the EUfundedresearch: HiCS -HighlyCustomerisedSolutions, Solution-orienteddesign, production anddelivery systems(EuropeanResearch,GROWTH Programme /European 5th Framework). EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  5. 5. (STAKEHOLDER) SYSTEM MAP AIM: to design (co-design) and visualise the configuration of the system WHAT IT CONSISTS OF: a graphical representation containing: . stakeholders involved . flows/interactions: physical, financial, informational and labor performance . A codified representation EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  6. 6. HOW TO BUILD UP A SYSTEM MAP? EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  7. 7. (STAKEHOLDER) SYSTEM MAP Platform boundary main stakeholders Systemboundary secondary stakeholders EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  8. 8. (STAKEHOLDER) SYSTEM MAP E-meal appliance producer E-meal Food providers Structure iconCharacterization icon Offices Catering provider Slogan Health adviser EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  9. 9. (STAKEHOLDER) SYSTEM MAPBASIC RULE TO REPRESENT EACH STAKEHOLDER structure characterisation slogan icon + + Bio food provider = Bio food provider + + Logistic provider = Logistic provider + + Local delivery shop = Local delivery shop EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  10. 10. (STAKEHOLDER) SYSTEM MAP E-meal appliance producer E-meal Food providers MAIN STAKEHOLDER Big icon Offices Catering provider SECONDARY STAKEHOLDER Small icon Health adviser EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  11. 11. (STAKEHOLDER) SYSTEM MAP companies contract service for their employees… E-meal appliance producer E-meal Food providers ARROW + meals are delivered in companies… DESCRIPTION Officesvegetable, dairy and bread products employees pick-up their meal when they want… Catering provider employees order the day before by internet… diet advice service with meal ordering Health adviser EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  12. 12. (STAKEHOLDER) SYSTEM MAP companies contract service for their employees… E-meal appliance producer E-meal Food providers meals are delivered in companies… Officesvegetable, dairy and bread products employees pick-up their meal when they want… Catering provider employees order the day before by internet… diet advice service with meal ordering Health adviser MATERIAL FLOWS EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  13. 13. (STAKEHOLDER) SYSTEM MAP companies contract service for their employees… E-meal appliance producer E-meal Food providers meals are delivered in companies… Officesvegetable, dairy and bread products employees pick-up their meal when they want… Catering provider employees order the day before by internet… diet advice service with meal ordering Health adviser INFORMATION FLOWS EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  14. 14. (STAKEHOLDER) SYSTEM MAP companies contract service for their employees… E-meal appliance producer E-meal Food providers meals are delivered in companies… Officesvegetable, dairy and bread products employees pick-up their meal when they want… Catering provider employees order the day before by internet… diet advice service with meal ordering Health adviser FINANCIAL FLOWS EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  15. 15. (STAKEHOLDER) SYSTEM MAP companies contract service for their employees… E-meal appliance producer E-meal Food providers meals are delivered in companies… DARK GREY Officesvegetable, dairy and bread products employees pick-up their Catering provider CORE FLOWS meal when they want… LIGHT GREY diet advice service employees order the day before by internet… with meal ordering SECONDARY FLOWS Health adviser EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  16. 16. (STAKEHOLDER) SYSTEM MAP 1. companies contract service for their employees… E-meal appliance producer E-meal start Food providers 3. meals are delivered in companies… Officesvegetable, dairy and bread products 4. employees pick-up their meal when they want… Catering provider 2. employees order the day before by internet… diet advice service with meal ordering Health adviser READING ORDER EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  17. 17. (STAKEHOLDER) SYSTEM MAPintegration in the design process STRATEGIC ANALYSIS ANALYSIS OF THE PROJECT PROMOTERSincreasing the detail level ANALYSIS OF THE REFERENCE CONTEXT ANALYSIS OF THE REFERENCE STRUCTURE ANALYSIS OF BEST PRACTICES DEFINITION OF SUSTAINABILITY DESIGN PRIORITIES describe the system configuration of the EXPLORING OPPORTUNITIES reference structure and IDEAS GENERATION ORIENTED TO SUSTAINABILITY of best practices DEVELEPMENT OF THE SUSTAINABILITY DESIGN ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS SYSTEM CONCEPT DESIGN VISIONS, CLUSTERS AND IDEAS SELECTION development of the SYSTEM CONCEPT DEVELOPMENT system configuration ENV., SOC. & ECON. CHECK concept SYSTEM DESIGN (AND ENGIN.) SYSTEM DEVELOPMENT (EXECUTIVE LEVEL) ENV., SOC. & ECON. CHECK further development (in details) of the COMMUNICATION system configuration DOCUMENTS EDITING EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  18. 18. (STAKEHOLDER) SYSTEM MAPSOFTWARE AND OTHER SUPPORTS:www.lens.polimi.it/tool >system map icons (ppt) on presentation software (e.g. open office, powerpoint). COPY AND PASTE THE ELEMENTS FROM THE LIBRARIES TO THE LAYOUT EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  19. 19. (STAKEHOLDER) SYSTEM MAPin the system map icons (ppt) …structure icons… public local schoolistitution association PUBLIC ISTITUTIONS OR ASSOCIATIONSindividual collective house house HOMESindustrial services local mobilecompany company shop shop COMPANIES AND STORES EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  20. 20. (STAKEHOLDER) SYSTEM MAPin the system map (ppt) …characteriz. icons (activities)… EATING TRANSPORTING COMMUNICATING WORKING IN OFFICE EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  21. 21. (STAKEHOLDER) SYSTEM MAPin the system map (ppt) …characterization icons (people)… GENERAL PEOPLE PEOPLE AT WORK EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  22. 22. (STAKEHOLDER) SYSTEM MAP …flows Material Information Financial Labour flow flow flow performance core PSS performance alternative PSS performance,implementation or back-office flows 1. vegetables timing and description of the flow one way flow exchange EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  23. 23. (STAKEHOLDER) SYSTEM MAPSOFTWARE AND OTHER SUPPORTS:www.lens.polimi.it / tool >system map icons (ppt) OPEN SOURCE add your new LIBRARIES developed icons EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  24. 24. 2.INTERACTION TABLE and STORY-BOARDA. INTERACTION TABLEThe toolsweredevelopedbyDIS unitofresearchfrom the B. (INTERACTION) STORY BOARDwork didby DanielaSangiorgiwithin the EUfundedresearch: MEPSSEuropean research project(Methodology for ProductService Systems) GrowthProgramme / European 5thFramework. EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  25. 25. A. INTERACTION TABLE AIM: to design (co-design) and visualise the functioning in time of the system as a set of narratives (one story for each stakeholders) of both thefront-desk (with the clients) andback- stageinteractions (between other stakeholders) EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  26. 26. A. INTERACTION TABLE WHAT IT CONSISTS OF:it is a graphical representation containing: > thesequence of images, representing (in time) the various interactions of the different stakeholders > and short texts, describing thespecific role played by each stakeholders in each single interaction EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  27. 27. A. INTERACTION TABLE USER ROLE SYSTEM ROLE EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  28. 28. A. INTERACTION TABLE SERVICE ACTION EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  29. 29. A. INTERACTION TABLE SHORT TEXT (stakeh. role) SHORT TEXT (stakeholder role) IMAGE SHORT TEXT (overallnarration) EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  30. 30. A. INTERACTION TABLE ...A BACKGROUND …AND THE REPRESENTING STAKEHOLDERS THE CONTEXT OF (HIGHLIGHTED EACH ACTION FROM THE BACKGROUND) IMAGES SHOULD CONTAIN ONLY NECESSARY ELEMENTS… EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  31. 31. A. INTERACTION TABLEintegration in the design process STRATEGIC ANALYSIS ANALYSIS OF THE PROJECT PROMOTERSincreasing the detail level ANALYSIS OF THE REFERENCE CONTEXT ANALYSIS OF THE REFERENCE STRUCTURE ANALYSIS OF BEST PRACTICES DEFINITION OF SUSTAINABILITY DESIGN PRIORITIES analyze the existing system and/or the best EXPLORING OPPORTUNITIES practices describing IDEAS GENERATION ORIENTED TO SUSTAINABILITY various interactions DEVELEPMENT OF THE SUSTAINABILITY DESIGN ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS SYSTEM CONCEPT DESIGN design and visualization VISIONS, CLUSTERS AND IDEAS SELECTION of the interactions of SYSTEM CONCEPT DEVELOPMENT the developed concept ENV., SOC. & ECON. CHECK SYSTEM DESIGN (AND ENGIN.) SYSTEM DEVELOPMENT (EXECUTIVE LEVEL) further development ENV., SOC. & ECON. CHECK (in details) of all the system interactions COMMUNICATION DOCUMENTS EDITING EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  32. 32. A. INTERACTION TABLESOFTWARE AND OTHER SUPPORTS:www.lens.polimi.it / tool >format on spreadsheet applications (e.g. open-office, excel) EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  33. 33. A. INTERACTION TABLESOFTWARE AND OTHER SUPPORTS:www.lens.polimi.it / tool >open library of images: combine images for visualszationCONTEXT PEOPLEIMAGES IMAGES EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  34. 34. A. INTERACTION TABLE if the aim is to make a fluent showto the client or to the other actors involved in the project… … INTERACTIONTABLEi s not the most effective tool EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  35. 35. B. (INTERACTION) STORY BOARD if the aim is to make a fluent showto the client or to the other actors involved in the project… … it is suggested to use theSTORY BOARD EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  36. 36. B. (INTERACTION) STORY BOARD AIM: to show a FLUENT narration of the functioning system, for both the front-desk (with the clients) andtheback-stageinteractions (between other stakeholders) EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  37. 37. B. (INTERACTION) STORY BOARDIN WHAT IT CONSISTS OF:a graphical representation containing in one single rowthesequence of images + texts, representing (in time) the maininteractions of the different stakeholders(abstract of the interaction table) ABSTRACT FROM INTERACTION SINGLE LINEAR TABLE: ONLY THE INTERACTIONS SEQUENCE FUNCTIONAL TO THE NARRATIVE EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  38. 38. B. (INTERACTION) STORY BOARDIN WHAT IT CONSISTS OF:a graphical representation containing in one single rowthesequence of images + texts, representing (in time) the maininteractions of the different stakeholders(abstract of the interaction table) COLOURS CORRESPOND TO THE ACTORS INVOLVED IN THE SYSTEM EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  39. 39. B. (INTERACTION) STORY BOARD PRESENTATION SUPPORT (1) PAPER visualisation of the interactions on one or more pages EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  40. 40. B. (INTERACTION) STORY BOARDCOULD BE ANIMATED …- ANIMATIC= ANIMATED STORY BOARD EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  41. 41. B. INTERACTION STORY-BOARDintegration in the design process STRATEGIC ANALYSIS ANALYSIS OF THE PROJECT PROMOTERSincreasing the detail level ANALYSIS OF THE REFERENCE CONTEXT ANALYSIS OF THE REFERENCE STRUCTURE ANALYSIS OF BEST PRACTICES DEFINITION OF SUSTAINABILITY DESIGN PRIORITIES EXPLORING OPPORTUNITIES IDEAS GENERATION ORIENTED TO SUSTAINABILITY DEVELEPMENT OF THE SUSTAINABILITY DESIGN ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS SYSTEM CONCEPT DESIGN VISIONS, CLUSTERS AND IDEAS SELECTION show the draft SYSTEM CONCEPT DEVELOPMENT sequence of the system ENV., SOC. & ECON. CHECK concept interactions SYSTEM DESIGN (AND ENGIN.) SYSTEM DEVELOPMENT (EXECUTIVE LEVEL) ENV., SOC. & ECON. CHECK show the detailed sequence of the executive system COMMUNICATION interactions DOCUMENTS EDITING EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  42. 42. B. (INTERACTION) STORY BOARDSOFTWARE AND OTHER SUPPORTS:PRESENTATION ON PAPER graphic softwares (e.g. AdobeSUPPORT Photoshop, Illustrator,…) EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  43. 43. 3. SATISFACTION OFFERING DIAGRAMThetoolwasdevelopedbyFrancoisJégouwithin the EUfundedresearch: MEPSSEuropean research project(Methodology for ProductService Systems) GrowthProgramme / European 5thFramework. EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  44. 44. SATISFACTION OFFERING DIAGRAM AIM: describe in one shot the satisfaction offered to the user/customer, and how this is delivered EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  45. 45. SATISFACTION OFFERING DIAGRAM IN WHAT IT CONSISTS OF: graphical representation containing: > the visualisation of thecore satisfaction provided by the system > the visualisation of thesub-offers (through which the satisfaction is delivered) > the description of how thesub-offers will be delivered EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  46. 46. SATISFACTION OFFERING DIAGRAM CORE SATISFACTION DELIVERED BY THE SYSTEM EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  47. 47. SATISFACTION OFFERING DIAGRAM WEEKLY/DAILY On line preorder PREORDER based on the INGREDIENTS disponibility SELECTION SUB-OFFER Using internet or campus’ HOW THE SUB-OFFER information points ARE DELIVERED FOOD DELIVERY Students select food basing on seasonal availability Cooperatives of Where you want local producers inside the provide the campus campus Biologic food Using rickshaws EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  48. 48. SATISFACTION OFFERING DIAGRAMintegration in the design process STRATEGIC ANALYSIS ANALYSIS OF THE PROJECT PROMOTERSincreasing the detail level ANALYSIS OF THE REFERENCE CONTEXT ANALYSIS OF THE REFERENCE STRUCTURE ANALYSIS OF BEST PRACTICES DEFINITION OF SUSTAINABILITY DESIGN PRIORITIES EXPLORING OPPORTUNITIES describe the different IDEAS GENERATION ORIENTED TO SUSTAINABILITY emerged ideas, DEVELEPMENT OF THE SUSTAINABILITY DESIGN indicating their main ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS delivered satisfaction SYSTEM CONCEPT DESIGN VISIONS, CLUSTERS AND IDEAS SELECTION SYSTEM CONCEPT DEVELOPMENT ENV., SOC. & ECON. CHECK describe the concept of offer delivered by the system detailing the SYSTEM DESIGN (AND ENGIN.) sub-satisfactions SYSTEM DEVELOPMENT (EXECUTIVE LEVEL) ENV., SOC. & ECON. CHECK describe the offer delivered by the COMMUNICATION system detailing all the sub-satisfactions DOCUMENTS EDITING EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy
  49. 49. SATISFACTION OFFERING DIAGRAM SOFTWARE AND OTHER SUPPORTS: IMAGES ELABORATION graphic softwares (e.g. Adobe Photoshop, Illustrator,…) OFFERING DIAGRAM slideshow software (e.g. Open COMPOSITION Office, Microsoft Powerpoint) EmanuelaDelfino Politecnico di Milano / DESIGN dept. / DIS / Schoolof Design / Italy

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