broadlinkone: productivity ecosystem architects


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Learn about broadlinkone and their products and services. Taking today's industry leaders and creating small business productivity ecosystems to help your business work better!

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broadlinkone: productivity ecosystem architects

  1. 1. Who is broadlinkone? We are your Business Productivity Ecosystem Architects! • At broadlinkone, we’re passionate about increasing productivity with customized business ecosystems. • We partner with industry leaders to provide the most reliable and secure VOICE, DATA and CLOUD solutions. • We create a communications environment specifically designed to offer: • Customized support • Scalable solutions • Reliable & Secure networks • Value-added IT technologies • Increased day-to-day effectiveness • A real time value for you! We provide Small Business solutions to create the freedom and flexibility for you to thrive in today’s competitive marketplace. Are you still using conventional on-premise PBX system? Take the first step with us to VoIP!
  2. 2. Operations Profile • Respected integrated service provider • Experienced, forward-looking team of Rock Stars! • Focus on small to medium business markets • Best of breed infrastructure • Privately-owned • Texas-based
  3. 3. Best of Breed Vendor Partners
  4. 4. Product Portfolio - Voice Hosted PBX • A cloud-based hosted IP PBX solution that behaves like a traditional business phone system but eliminates the burden of purchasing and maintaining costly hardware-based PBX SIP Trunking • An affordable option to seamlessly transition to a cloud-based voice service without having to replace existing PBX SIP Trunk / Analog Trunk Replacement • broadlinkone SIP Trunks & Analog (POTs - Plain Old Telephone) Line replacement products, enables you to reduce phone and broadband charges by consolidating them into one affordable competitive package with Value Added Benefits Fax-to-Email • Secure and reliable fax-over-IP solutions that deliver popular fax to email & email to fax traditional desktop faxing functionality in real-time with big Value Added Benefits!! Traditional Fax Support • Traditional Fax Machine service in real-time with real Value Added Benefits!! • Email notifications for full unified communications/unified messaging integration • Archival of fax image for regulatory compliance (HIPAA/SOX) • Lower bandwidth usage than T.38 SmartRecord • A value-added optional feature that enables both inbound and outbound calls to be recorded and stored as MPEG file Enhanced Call Center • A cloud-based hosted call center application that delivers a money-saving, pay-as-you-go pricing model with no in-house hardware investment
  5. 5. Product Portfolio – Network & Cloud Solutions • Internet Access • Get fast and reliable broadband Internet from broadlinkone, an industry leader in broadband services. We keep your businesses connected with a network of possibilities. Supported by AT&T. • Virtual Private Network • With Virtual Private Networks, businesses receive superior and scalable single IP-based network with true global reach and “any-to- any” connectivity. Supported by AT&T. • Managed Internet Access • broadlinkone Managed Internet Access provides high-speed dedicated Internet access, with the features businesses need to connect with customers, partners, and employees. Supported by AT&T. • MPLS • broadlinkone MPLS helps you migrate from legacy networks to a high performing, scalable IP-based network that delivers the security traditionally found in dedicated private networks. Supported by AT&T. • Website & Email Hosting • Our dedicated servers are fast and secure. We make sure that your migration to the broadlinkone servers goes smoothly and we get your company on-boarded and comfortable with 24/7 monitoring. • Compute as a Service • Get quick, highly secure access to virtual infrastructure, servers, and storage. Supported by AT&T. • Storage as a Service • Offer a cloud-based storage solution that easily scales up and down to meet business needs. Supported by AT&T. • Platform as a Service • Provide a complete development environment that allows users to build custom applications and bring them online quickly and efficiently. Supported by AT&T. • Dropbox for Business • Stay secure with the business admin console and get visibility into everything that is in your Dropbox including team member details, recent activity, devices and apps that are linked, and web sessions.
  6. 6. Hosted Voice Industry Trends  Recent Poll of SMB/E shows that 63% plan to deploy SIP trunking in next 12 months  The number of seats for hosted business VoIP and unified communications services is on track to more than double between 2012 and 2016  Estimated that the global SMB VoIP services market will grow to $76.1 billion in 2015 with total subscribers of 262 million!  Key Sales Drivers: Lower costs, ROI, disaster recovery, UC and mobility features, scalability, “future proofing” Sources: Parallels SMB Cloud Insights Report; Infonetics; InfoTrack
  7. 7. Market Trends: Market Movement towards Hosted Solutions Source: US Hosted PBX Market – Source: Parallels SMB Cloud Insights Report • Hosted IP PBX Services Will Grow 300% to 2016 • The majority of the current in-house PBX systems will migrate to hosted mechanisms representing $3.9 billion potential market for hosted PBX. Customer Drivers • Economic - control costs, OpEx/utility pricing • Technology – more complexity, more heterogeneous  more outsourcing • Multisite & Mobility – Video, Work Anywhere, Collaboration Hosted market continues to grow • Broadsoft Hosted PBX Seats up +30% over last 12 months • BroadWorks equivalent to worlds largest PBX vendor; 3rd largest IP PBX vendor
  8. 8. Why Hosted PBX? Lower Total Cost of Ownership • You save money every month as well because you no longer need to manage both phone and data lines. Minimal IT Support Required • With a simple web interface you can quickly add users, delete users, enable additional features OPEX vs. CAPEX • No large servers or systems to purchase = no capital expenditures to depreciate over time! Business Continuity • No physical box resides on your premises – with a web portal calls can easily be transferred to cell phones Scale up/ Scale down • Total flexibility. Easy to manage. Quick to deploy. Automatic upgrades • You can stay focused on your business and leave the upgrades to your Hosted PBX provider Functionality! • Have voicemails automatically forwarded to your email account - call from a cell phone or remote office and have it appear as a call from the main office - Integrate with Outlook or your CRM system. And, the list goes on! Productivity ANYWHERE • Powerful communications features they need to keep things moving forward no matter where or when business is done. Video ON! • Video calling is as easy as making a traditional phone call with VOIP! Focus on what matters • Let your employees utilize the tool and be PRODUCTIVE!
  9. 9. broadlinkone’s Hosted PBX offers the technology enhanced features, including: broadlinkone Hosted PBX Solutions Hosted PBX has many benefits over the legacy PBX configuration • Quality - HD voice is as clear as a business voice can get • Lower CAPEX - it eliminates costly PBX hardware • Minimal IT Support - Web interface allows users to manage features from their computers • Business Continuity - In the case of a catastrophe, the web-based portal allows users to forward calls to phones in unaffected locations • Scalability – End users are able to scale simply and cost effectively by ordering exactly the number of phone extensions needed (broadlinkone is capable of serving users with 1 seat to 800,000 seats)
  10. 10. Benefits To Businesses New Trends for today’s workplace • Distributed Company Operations • In branch and home offices; making WAN cumbersome, inefficient and costly. • More communications devices need access to business network • Smartphones, printers and VoIP handsets to name a few • Data Centers housing business assets and applications are consolidating and are often being located and managed remotely. BroadSoft – Proven solutions for business customers • Functionality, Scale, Openness, Reliability Businesses needs no longer satisfied by PBX Solutions • Cost - Superior Economics (OpEx v. CapEx, avoid high maintenance costs) • Flexibility - Poor Integration Solutions – Video, Presence, IM, BYOD, etc. • Demographics – Poor Multisite/Multinational support; Poor Mobility support • Business Continuity – Disaster Recovery strategy is inherently built in
  11. 11. Benefits to Enterprises continued.. Gaining Control through our Self Service Portal
  12. 12. Fixed Mobile Integration Solution: BroadWorks Anywhere • Single Number Service • One number for mobile & fixed lines • Single Voicemail • Universal Features • All features work the same on all phones • Transfer active call between devices • Mobile Network Independent • Loose or tight integration possible • Increases Productivity • Key for many verticals …Office or Home Line …Mobile Phone … Conference Phone …Soft Client
  13. 13. Call Centers and Call Distribution • Advanced Call Delivery Policies • Multi-Location • Fixed and Mobile agents • Multiple Distribution Policies • Wrap-Up and Escalation • Call Queuing • Configurable Queue Policies • Music/Video on Hold • Escape Policies • Advanced Agent/Supervisors • Agent Login/Logoff • Integrated PC Clients • Service Integration • CRM Integration • Open APIs Call Centers anywhere with no hardware capital expenditures
  14. 14. Productivity Clients Business Assistant: Personal Assistant Plug-In End Users Benefit: Increase Productivity BroadSoft Clients for Any Device • Soft Clients, Mobile, PC, Web Specialized Role-Based Client • Receptionist, Assistant, Call Center Receptionist: PC Receptionist Console Call Center: Agent and Supervisor
  15. 15. CRM & Microsoft Integrations • CRM • broadlinkone supports the most popular CRM applications • Salesforce • ACT • Sugar • eAgent These applications auto populate and launch into the CRM on inbound and outbound calls • Microsoft • Outlook integration • Click to dial for your Outlook Contacts • Hosted 365 Exchange • Allows Lync Client to dial any number • Dial from Contacts or Directories 16
  16. 16. Questions? Call us today: 855.780.4200 or visit