Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Outsourced IT Services: Industry Trends & Barriers to Success

442 views

Published on

Many organizations have recently outsourced IT services for cost-effective access to technical expertise. We discuss industry trends and common challenges in vendor partnership alignment.

Published in: Business
  • Be the first to comment

  • Be the first to like this

Outsourced IT Services: Industry Trends & Barriers to Success

  1. 1. OUTSOURCED IT SERVICES TRENDS & BARRIERS TO SUCCESS
  2. 2. THE TOTAL VALUE OF OUTSOURCED IT CONTRACTS WORLDWIDE 2000 - 2015 HTTP://WWW.STATISTA.COM/TOPICS/1900/IT-OUTSOURCING/ $63.5 BILLION
  3. 3. 21,700Computer Programmer & Software Engineer Jobs Transitioned Overseas from US in 2015 http://www.statisticbrain.com/outsourcing-statistics-by-country/
  4. 4. US Metro Areas with Highest Outsourcing Rates San Jose San Francisco Boston Atlanta New York Chicago Houston Los Angeles Detroit 18% 16.5% 14% 13% 12.5% 12% 11% 10.5% 10% http://www.statisticbrain.com/outsourcing-statistics-by-country/
  5. 5. Top Outsourcing Countries India Indonesia China Bulgaria Philippines http://www.statisticbrain.com/outsourcing-statistics-by-country/
  6. 6. OUTSOURCED IT SERVICES Common Barriers to Excellence
  7. 7. LackofVendor ManagementTrainingToo often, the transition from in-house to outsourced occurs, and remaining business team IT managers are not equipped with the unique skill set needed to manage a third-party team to success.
  8. 8. Poor Relationship Building Skills To deliver excellent results, the two teams must operate as one. Key team members must possess outstanding relationship building skills to cultivate an engaged, collaborative environment despite geographic barriers. With IT training focused almost exclusively on technical skills, many IT professionals and managers need to build skills in this area.
  9. 9. LackofDefinitionRegarding Roles& Expectations What does project success like? Who is accountable for achieving success? No team will achieve excellence without clearly defined goals and expectations.
  10. 10. CulturalCommunication Differences It is no secret that diverse cultural groups have different styles of communicating. Understanding the differences between high and low context cultural communication styles is key to ensuring mutual understanding and building a collaborative culture.
  11. 11. 855.PFX.LEAD info@Performex.com www.Performex.com Contact us to learn more about our unique approach to Vendor Performance Management & Alignment.

×