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  1. 1. Lauren E. Galyean 155 Galyean Rd, Mount Airy, NC 27030 336-710-0895 PROFESSIONAL SKILLS PROFILE  Excellent customer service skills and has the ability to handle multiple phone lines  Punctual, detail oriented with excellent interpersonal skills  Proficient in Microsoft Office Suite  Typing 60 wpm  Assisted 300+ customers daily including over 100+ phone calls  Organized over 800 prescriptions daily to ensure customer satisfaction  Maintained confidentiality through HIPPA laws  Energetic, enthusiastic with excellent organizational and management skills  Possess excellent communication and telephone etiquette EDUCATION Bachelor’s of Science in Paralegal Studies Liberty University, VA (full-time on line) Anticipated May 2018 RegisteredPharmacy Technician Certification November 2011-2015 National Board of Pharmacy EXPERIENCE Receptionist/ Administrative Assistant Sloane & Walsh LLP May 2016-current Boston, MA  First line of contact to all visitors and clients, meeting and greeting, customer service  Provide support to Office Manager, Attorneys, paralegals, and support staff as needed  Assist legal department by screening callers and transferring the line to appropriate person  Scheduling conference rooms for depositions, client meetings, mediations, etc.  Responsible for scheduling support staff for daily reception coverage during lunch and breaks  Assist professional clientele  Provide clerical support by preparing drafts of interrogatories and responses into the database  Sort incoming mail for all staff  Responsible for FedEx and UPS incoming and outgoing deliveries and logging them in  Handle other duties and special projects under the instructions of legal managers
  2. 2. Front Desk Receptionist Hampton Inn and Suites April 2015-July 2015 Lynchburg, VA  First line of contact to all visitors and guests, meeting and greeting, customer service  Answered incoming calls, addressed all inquiries, processed reservations  Assisted professional clientele and accommodated business travel needs  Processed guest payments and reservation changes  Daily data entry of all guest and payment information into internal database  Communicated with company vendors and service providers  Provided support to manager, sales team, and staff as needed  Provided resolution to any guest needs during stay RegisteredPharmacy Technician Wal-Mart November 2010-March 2015 Mount Airy, NC  Processed health insurance claims in a timely manner  Processed on site payments  Answered all incoming calls and patient questions  Data entry of all patient information  Thorough tracking of prescription information  liaison between pharmacists and customers needing questions answere Receptionist (Internship part-time) Dr. Smith & Smith September 2007- April 2008 Mount Airy, NC  Scheduled appointments  Processed third-party claims  Processed payments  Greeted patients  Answered incoming phone calls  Answered patient’s questions regarding post procedure care Volunteer Surry Medical Ministry August 2013-Febuary 2014 Mount Airy, NC
  3. 3.  Provided support to physicians, researched patient information, and retrieved medical charts  Sanitized trays and prep areas to meet patient health and to comply safety regulations  Assisted pharmacist with prescription orders