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NACADA TechTalk No. 5


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Technology Adoption & Life Cycle: From Implementation to Evaluation of Technology in Advising with Clay Schwenn & George Steele

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NACADA TechTalk No. 5

  1. 1. Friday, August 10, 2012 Technology Adoption & Life Cycle: From Implementation to Evaluation of Technology in Advising NACADA TechTalksSponsored by the Technology in Advising CommissionLaura Pasquini, ChairThis work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 UnportedLicense (
  2. 2. PANELISTSGeorge Steele: Consultant for Enrollment Builders Member of NACADA for 20+ years Published on technology and exploration processesClay Schwenn: Lead Academic Counselor, Univ. of WA Former Chair, Tech. in Advising, NACADA
  3. 3. • Using the CENTSS model for institutional-wide technology assessment for delivery of student services• Innovative uses of technology to enhance communication and interaction with students• Challenges that lie ahead for technology adoption in academiaOverview
  4. 4. “Academic advising is one of the very few institutional functionsthat connect all students to the institution. As higher educationalcurricula become increasingly complex and as educationaloptions expand, pressure to make the academic experience asmeaningful as possible for students has increased as well. Highereducation, in turn, has responded with renewed attention to theneed for quality academic advising.” THE ROLE of ACADEMIC ADVISING, Council for the Advancement of Standards, Contextual Statement, Page 1 CAS Standards
  5. 5. CENTSS Audit Five Student Services Areas: - Academic Services - Personal Services - Administrative - Communications - Student Communities 31 Student Service Audits
  6. 6. CENTSS DefinedThe Center for Transforming StudentServices provides educationalinstitutions with unique access tostrategies and knowledge forblending the power of technologywith the personal attention oftraditional student support services.
  7. 7. Feedback Debrief Teams Create Action TeamOnce Audit is Completed-Next Steps
  8. 8. Audit Generations: Defining a Portal Generation 1 This component is missing from the website Generation 2 Only basic information is available. It is presented from the institutional point of view – often a copy of that included in the institution’s print material rather than written in web style. Transactions cannot be done over the web. Generation 3 Paths appear for different types of students so that information relevant to a particular group (such as prospective students, current students, and transfer students) can be more easily found. The point of view is still that of the institution. Students can fill out forms and click on email addresses to send messages and conduct some limited searches. They cannot save information or views.
  9. 9. Audit Generations: Defining a PortalGeneration 4 The text is directed at the student and written in web style. Students can conduct transactions over the web through portal technology. They may have multiple sign-ons and passwords (different ones for the library, student accounts, and career services) or a single one. Within the portal environment, information is personalized and customized to the individual. Students can conduct more advanced searches and save their information at various stages in the interactive forms.Generation 5 The services (inside and outside the portal) are customized to the individual and anticipate his/her needs through step-by-step guides or the use of artificial intelligence. The services are delivered just-in- time based on the student’s preferences. When appropriate the services are integrated to provide more holistic support and live interaction.
  10. 10. Schedule an appointment DISTRACTOR Cannot find information or services on the web.GEN1 View hours my counselor is available, along with instructions for scheduling an appointment via the phone or for dropping by the office.2 Link to and fill out an online form to request an appointment during designated office hours. Receive an e-mail with time and date of appointment.3 Link to my counselor’s calendar from MyAccount. Select and reserve a slot.4 Log in to MyAccount and submit reason for requesting an appointment with a counselor. Based on reason and information stored in my profile, receive selection of times5 matching my availability and the amount of time recommended for this type of appointment. (Smart calendar varies length of the appointments, based on reasons.) Select an appointment slot convenient to me, and set time for advance reminder message. Find link to customized materials and advice for preparing for appointment via e-mail or posted in MyAccount.
  11. 11. Ohio Institutions participating 2010• Belmont Technical College • Central Ohio Technical• Cincinnati State Technical and College Community College • Central State University• Clark State Community College • Cleveland State University• Columbus State Community College • James A. Rhodes College• Cuyahoga Community College • Kent State University• Hocking College • North Central State College• Lakeland Community College • Rio Grande Community• Lorain County Community College College• Marion Technical College • Southern State Community• Miami University College• Owens Community College • Terra Community College• Sinclair Community College • Wright State University• The University of Akron• The University of Toledo• University of Cincinnati• Washington State Community College• Zane State College
  12. 12. Two-Year Institutions543210 OHIO OTHER
  13. 13. Four Year Institutions5432 OHIO OTHER10
  14. 14. Using theCENTSS BasicModel Institutional Personal Not online Information Information
  15. 15. Adopting New Technology for Students Adopting New Technology for Students
  16. 16. Elevating the ConversationElevating theConversation
  17. 17. Elevating the ConversationElevating theConversation
  18. 18. Challenges• Transparency of record and sharing with students• Creating unified systems
  19. 19. BiographiesGeorge: • Consultant for Enrollment Builders • Member of NACADA for 20+ years • Published on technology and exploration processes• Clay: • Lead Academic Counselor, Univ. of WA • Former Chair, Tech. in Advising, NACADA