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Higher Education Student Handbooks & Social media


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Student Handbook: Best Practices 2013 – December 13, 2012
Student Handbooks: Technology, Apps & Social Media

Published in: Education

Higher Education Student Handbooks & Social media

  1. 1. Student Handbooks: Technology, Apps & Social MediaLaura A. PasquiniAcademic Counselor &InstructorUniversity of North TexasLaura.Pasquini@unt.eduTwitter: @laurapasquini The opinions expressed during today’s event are not necessarily those of PaperClip Communications
  2. 2. Resources
  3. 3. Where can I find YOUR student handbook?
  4. 4. More importantly - canYOUR students find it?
  5. 5. POLL:1. Do you have your student handbook online? [Yes, No or Not Sure]2. On a scale of 1-10 where would you place yourself in regards to your comfort and ease with using technology?3. Why kind of social media, apps or technology is your office currently using for sharing your student handbooks?
  6. 6. Pros: Student Handbooks as PDF • Large amount of information • Able to post to a website • Simple web updates • Send PDF as compressed files • Save and convert file for edits
  7. 7. Cons: Student Handbooks as PDF• Rarely shared on campus• Static legal document• Accessibility concerns• Slow & trouble downloading• Limited for mobile devices• Most do NOT consider Usability
  8. 8. SMU Example - Access& Usability
  9. 9. • Consider your student population• Performance Analysis – Focus (Student View/Perception) – Capability (Culture) – Will (Change)
  10. 10. Cons: Student Handbooks as PDF• Rarely utilized as an ACTIVE resource for students, staff & faculty on campusLet’s change that!
  11. 11. A Plan-Based Approach
  12. 12. Needs Assessment forTechnology Implementation 1. Determine Technology Goals 2. Determine Resources 3. Create, Design, and Edit 4. Pilot the Technology 5. Review and Evaluate 6. Updates and Continued Development Pasquini, L. A. (2010). Emerging Digital Resources: Easy and Accessible Online Tools. In J. Voller, M.A. Miller, & S.L. Nest. (Eds.) Comprehensive advisor training and development: Practices that deliver, (2nd Ed) (pp.123-129). Manhattan, KS: NACADA Publishing.
  13. 13. 1) Determine Technology Goals • What are the technology needs of the institution? • What are the long-term goals? • What are the objectives for students? • Are there gaps and needs with current technology being used? • Can these gaps and needs be addressed with technological resources?
  14. 14. Current Assessment • Intake/Follow up surveys • Use of student handbook on campus • Introduction in Orientation • Applications or mobile apps • Tracking on website or LMS (?) • Common policy violations • Social media metrics/measurement • Campus partners to contribute – police, parking, residence life, etc. • Institutional research
  15. 15. What are your campusneeds?Why do you need toimprove your studenthandbook?
  16. 16. Bridgewater State U - Online
  17. 17. Start with the End:EvaluationReaction: Did they like it?Usability: Did they use it? How? Easy?Behavior: Is there a changed behavior? Difference in service provision? Student reaction?Results: Is there an overall advising benefit? Adopted from Kirkpatrick’s Model for Training Evaluation (1994)
  18. 18. Texas State - Online URLs
  19. 19. Syracuse U - Policy Search
  20. 20. 2) Determine Resources• Who should be a member of the design/development team?• What resources are available to support the technological needs?• How will online resources be researched?• Who will experiment with these technology resources?
  21. 21. Who is sitting around your [planning] table?• Internal Stakeholders – Students – Staff – Faculty – Other• External Stakeholders – Off Campus – Legal Entities – Regional legislation
  22. 22. Boston University - Lifebook
  23. 23. • Reach out to peers & colleaguesResearch • Ask other departments on campus • Create planning & shared work groups • Review similar institutions • Leaders are readers - REVIEW! • Affiliations off campus to consult • Professional organizations
  24. 24. Athabasca U - Online Institutions
  25. 25. McGill U - Test Your Students
  26. 26. UBC Okanagan - Share Best Practices in Social Media
  27. 27. Derby College - Mobile App
  28. 28. InnovationAdoptionLifecycle Diffusion of Innovation (Rogers, 1962)
  29. 29. Websites, socialmedia, mobile,apps… OH MY![Where to start?]
  30. 30. Assessment = a continual process-Student needs & issues change-Technology is transitional-Campus environments evolve
  31. 31. Resources
  32. 32. Q/A How Do I Call-in with a Question? If you would like to ask a question of our panelist(s) please press *1 and you will be put in a call queue until it is your turn to ask your question. OR You can write in a question or comment anytime during the event by clicking on the “Chat” Bubble in the left hand corner of your screen. For Questions that Arise After the ConferenceIf you have a question that you were unable to ask of our presenter(s), please feel free to email us at: …and we will be happy to forward it to our panelists!
  33. 33. BREAK – 2:20 – 2:30 PM ETFREE Weekly NewswiresSign up for any of the FREE weekly electronic newswires we offer.To register go to and sign-up by clicking onlink at the bottom of our homepage titled “Join Our Community!”Upcoming Webinar Conferences:• Campus IT Accessibility: What Do Campuses Need to Do to Comply? - January 17, 2013• Distance Learning: Regulations & Compliance - January 23, 2013• Academic Advising: New Theory-Driven Approaches - January 24, 2013• Direct Student Threat: Assessing Danger on Campus - January 24, 2013• Undocumented Students: Regulations, Policies & Support - January 29, 2013• Generating Revenue: Finding Campus Opportunities - January 30, 2013• Residence Life 2013: 6 Key Issues - January 31, 2013• Venue Security Management: Issues & Response Strategies - January 31, 2013