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HOW TO RESPECT YOURSELF IN THE MORNING
Larissa Scordato | @larissascordato
Digital Project Management Summit, 2015
getting comfortable with saying no
no
1.  Used to give a negative response
2.  Expressing disagreement or contradiction
3.  A negative answer or decision
4.  Used to indicate that something is quite the
opposite of what is being specified
no/no/
/
I live in Phoenix…
.
. .
..
.
.
..
.
I work with Phuse…
over-communication
a.k.a. the art of managing an international, remote team of clients and co-workers
Our memory is like the telephone game:
Each time we recall an event, our brains
distort it
http://www.northwestern.edu/newscenter/stories/2012/09/your-memory-is-like-the-telephone-game.html
story time!
I got my start at Forty…
idea !
Why waste project hours to walk a
client through a plan they’re
perfectly capable of reading?
Clients read
all of our
emails,
don’t they?!
No
OMGWTF?! TL;DR
About 15% of people read everything
you send them (and more!)
The rest are like, “K, thanks, bye!”
The biggest communication issue we
have boils down to our assumption
that it has already taken place.
https://hbr.org/2011/02/your-communications-may-not-be.html
You never told
me that…
Um…that’s not what we asked for.
I feel like you’re trying to nickel and dime me…
Not setting ground rules, and
clear expectations from the
beginning leads to project failure.
This is why Project Managers
should have a “first date”
with every client.
1. kickoff/goals
2. assumptions/tech/
deliverables
3. the initial plan
4. risks and your role
First
Date
Our role is not to boss around our teams
Nor are we there to give
the client everything
they want
PROJECT
our role is to manage the
Scope
our role is to manage the
deliverables
our role is to manage the
budget
our role is to manage the
timeline
our role is to manage the
“When you are tired of saying it,
they are starting to hear it.”
-Jeff Weiner
let’s practice!
Thanks!
Larissa Scordato | @larissascordato
lscordato@gmail.com

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How to Respect Yourself in the Morning: Getting Comfortable Saying No