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Culture Design to Foster Effective Communication

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This is a modified version of my presentation from my class, Culture Design Workshop: Fostering Effective Communication, hosted at PARISOMA on Feb 11, 2014.

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Culture Design to Foster Effective Communication

  1. 1. CULTURE DESIGN WORKSHOP FOSTERING EFFECTIVE COMMUNICATION Larissa Conte PARISOMA 02.11.14
  2. 2. FRAMING CULTURE
  3. 3. DEFINITION CULTURE The set of shared beliefs, values, & behaviors amongst a group.
  4. 4. CULTURE SHAPES AND IS SHAPED BY Beliefs o  Values Worldviews, o  Explicit values Mindsets o  Implicit values (=What’s good, valuable, true, etc.) Behaviors o  o  o  o  o  o  Language Systems Processes Leadership Artifacts Feedback o  o  o  o  o  o  Communication Decision-making Place-making Rituals Attire Taboos
  5. 5. DR. CAROL DWECK THE POWER OF MINDSET Growth Mindset Fixed Mindset Intelligence is static Intelligence can be developed Leads to desire to look smart Leads to desire to learn
  6. 6. DR. CAROL DWECK MINDSET AND COMPANY CULTURE “We know from our studies that people with the fixed mindset do not admit and correct their deficiencies. And a company that cannot selfcorrect cannot survive . . . Instead of learning, growing, and moving the company forward, everyone starts worrying about being judged . . . It’s hard for courage and innovation to survive a company-wide fixed mindset.”
  7. 7. FUNCTIONS OF COMMUNICATION Getting work done o  o  o  o  o  Making clear requests & o  agreements o  Making decisions o  Making mistakes Giving/receiving feedback Learning Building relationship Connecting as people Dealing with conflict What you reward/punish & how
  8. 8. (IN)EFFECTIVE COMMUNICATION HABITS
  9. 9. COMMUNICATION IS A FUEL o  The lifeblood of relationships o  The clarity enabling alignment o  The information exchange powering execution
  10. 10. BELIEFS THAT BLOCK COMMUNICATION Communication issues will sort themselves out. Communicating isn’t a priority—there are more important things to do for the business. Conflict is to be avoided at all costs. Sharing about vulnerability = weakness.
  11. 11. POOR COMMUNICATION BEHAVIORS o  Avoiding reality/evasion o  Talking behind backs o  Being unaware of reality o  Being indirect o  Conflict as blood sport o  Assuming people know o  Wanting to be “nice” o  Holding back the truth o  Making unclear requests o  Blaming others o  Withholding empathy what you’re talking about
  12. 12. FRAMEWORK RECIPE FOR BEHAVIOR CHANGE Assess Benefits & Costs of Behavior Identify the Antidote Plan for Change
  13. 13. BROAD KEYS TO COMMUNICATION Commit to your truth. Pay attention, track yourself. Listen deeply. Acknowledge what’s so. Take corrective action. Be direct, clear & specific. Be human—empathetic, respectful, honest. Consider the other person’s point of view. Make time to communicate. Don’t act like a jerk & when you do, own it. Rewire false beliefs & adopt new behaviors.
  14. 14. BROAD KEYS TO COMMUNICATION Commit to your truth. Pay attention, track yourself. Listen deeply. Acknowledge what’s so. Take corrective action. Be direct, clear & specific. Be human—empathetic, respectful, honest. Consider the other person’s point of view. Make time to communicate. Don’t act like a jerk & when you do, own it. Rewire false beliefs & adopt new behaviors.
  15. 15. BROAD KEYS TO COMMUNICATION Commit to your truth. Pay attention, track yourself. Listen deeply. Acknowledge what’s so. Take corrective action. Be direct, clear & specific. Be human—empathetic, respectful, honest. Consider the other person’s point of view. Make time to communicate. Don’t act like a jerk & when you do, own it. Rewire false beliefs & adopt new behaviors.
  16. 16. BROAD KEYS TO COMMUNICATION Commit to your truth. Pay attention, track yourself. Listen deeply. Acknowledge what’s so. Take corrective action. Be direct, clear & specific. Be human—empathetic, respectful, honest. Consider the other person’s point of view. Make time to communicate. Don’t act like a jerk & when you do, own it. Rewire false beliefs & adopt new behaviors.
  17. 17. BROAD KEYS TO COMMUNICATION Commit to your truth. Pay attention, track yourself. Listen deeply. Acknowledge what’s so. Take corrective action. Be direct, clear & specific. Be human—empathetic, respectful, honest. Consider the other person’s point of view. Make time to communicate. Don’t act like a jerk & when you do, own it. Rewire false beliefs & adopt new behaviors.
  18. 18. BROAD KEYS TO COMMUNICATION Commit to your truth. Pay attention, track yourself. Listen deeply. Acknowledge what’s so. Take corrective action. Be direct, clear & specific. Be human—empathetic, respectful, honest. Consider the other person’s point of view. Make time to communicate. Don’t act like a jerk & when you do, own it. Rewire false beliefs & adopt new behaviors.
  19. 19. BROAD KEYS TO COMMUNICATION Commit to your truth. Pay attention, track yourself. Listen deeply. Acknowledge what’s so. Take corrective action. Be direct, clear & specific. Be human—empathetic, respectful, honest. Consider the other person’s point of view. Make time to communicate. Don’t act like a jerk & when you do, own it. Rewire false beliefs & adopt new behaviors.
  20. 20. BROAD KEYS TO COMMUNICATION Commit to your truth. Pay attention, track yourself. Listen deeply. Acknowledge what’s so. Take corrective action. Be direct, clear & specific. Be human—empathetic, respectful, honest. Consider the other person’s point of view. Make time to communicate. Don’t act like a jerk & when you do, own it. Rewire false beliefs & adopt new behaviors.
  21. 21. BROAD KEYS TO COMMUNICATION Commit to your truth. Pay attention, track yourself. Listen deeply. Acknowledge what’s so. Take corrective action. Be direct, clear & specific. Be human—empathetic, respectful, honest. Consider the other person’s point of view. Make time to communicate. Don’t act like a jerk & when you do, own it. Rewire false beliefs & adopt new behaviors.
  22. 22. BROAD KEYS TO COMMUNICATION Commit to your truth. Pay attention, track yourself. Listen deeply. Acknowledge what’s so. Take corrective action. Be direct, clear & specific. Be human—empathetic, respectful, honest. Consider the other person’s point of view. Make time to communicate. Don’t act like a jerk & when you do, own it. Rewire false beliefs & adopt new behaviors.
  23. 23. BROAD KEYS TO COMMUNICATION Commit to your truth. Pay attention, track yourself. Listen deeply. Acknowledge what’s so. Take corrective action. Be direct, clear & specific. Be human—empathetic, respectful, honest. Consider the other person’s point of view. Make time to communicate. Don’t act like a jerk & when you do, own it. Rewire false beliefs & adopt new behaviors.
  24. 24. THE VALUE OF TENSION AND CONFLICT
  25. 25. FROM AVOIDANCE TO ENGAGEMENT Rather than relating to tension or conflict as “bad,” what if instead they were indicators that something’s out of alignment and that there’s an opportunity to evolve?
  26. 26. FROM AVOIDANCE TO ENGAGEMENT And how often might our high emotions be a result of coming from a Fixed mindset?
  27. 27. ENGAGING CRUCIAL CONVERSATIONS Important Steps: 1  Share your observations of the other person’s behavior *Avoid interpretation 2  Describe the impact of their behavior on you and the company 3  Make a clear request for how they can improve their behavior in the future
  28. 28. THANK YOU Larissa Conte beinglionhearted.com larissa@beinglionhearted.com @larissabconte

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