issue 3: Demand Side Management                                                              03                           ...
P AGE	 2   |   |   Ed i t o r i a l                                             from the editor                           ...
P AGE	 3   |   |   Contents                         contents                                    Strategy                  ...
P AGE	 4   |        |   Fa c t s a n d F i g u r e s                                  energy today vs.               Flood...
energy tomorrow  Saving potential  for lighting                                           Reducing CO2 emissions  More and...
P AGE	 6   |   |   S t r at e g y                                                    demand side management               ...
DSM can, in broad terms, be described as the                                                   instead,” says Jessica Stro...
P AGE	 8   |    |   S t r at e g y                               whole, it takes an interest in all “programs related to  ...
The momentum towards truly smart grids in Europe           and ease of use: residential customers should not haveis growin...
P AGE	 1 0   |   |   interview                         “a huge untapped                                 potential”        ...
It’s unrealistic to expect customers to put in lots of       twenty or thirty years? People use a lot more applianceseffor...
P AGE	 1 2    |             |   S t r at e g y                    Demand Response is often seen as key application for the...
­sides                                                         of theThe Supply Side Perspective                          ...
P AGE	 1 4   |   |   Report                       personal energy management in great britain                             ...
In Home Displays, like the ecoMeter,                                                                                      ...
P AGE	 1 6   |   |   S t r at e g y                                                                                       ...
switches might need to be installed for more advanced      The migration path towards dynamic, next-generationLoad Managem...
P AGE	 1 8     |        |   Report                               new online tool for e.on customers in finland            ...
Finland is the third largest of the Nordic countries with an average annual electric-power consumption of 7,400 kWh per ho...
P AGE	 2 0   |   |   S t r at e g y                                                      energy efficiency as a resource  ...
Energy efficiency can take many forms: efficient              Change Processappliances, transportation and use of energy i...
P AGE	 2 2   |    |   Report                 modernizing the public                 lighting infrastructure               ...
“Just by exchanging conventional lighting for LEDs          concentrator. The concentrator manages and transmitsyou can ma...
P AGE	 2 4   |   |   Interview                                                                  “energy efficiency        ...
fewer gigawatts of power, so we need to build and           achieve this, consumers need better knowledge andmodernize few...
P AGE	 2 6   |   |   Fa c t s a n d F i g u r e s                                          nutshell – facts & figures     ...
pathway is published byLandis+Gyr AGTheilerstrasse 1, 6301 Zug, Switzerlandpathway.emea@landisgyr.comwww.landisgyr.euPhoto...
Landis+Gyr AGTheilerstrasse 1, 6301 Zug,
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Landis+Gyr EMEA Pathway Magazine Issue 3: Demand Side Management


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The significant costs and the political challenges of building new generation power plants can lead to supply constraints: accordingly, many utilities are taking a new look at Demand Side Management (DSM) as a tool to manage consumption and demand of smaller commercial and residential customers.

In the third issue of our customer magazine « pathway», we want to move past the industry jargon towards a clear and focused definition of DSM. To accomplish this, we spoke to a well-known independent consultant, Jessica Stromback, and Fiona Hall, a member of the European Parliament in Brussels who also serves on the Industry, Research and Energy Committee (ITRE) and draw on the expertise of the knowledgeable people within our company. With the first issue of our customer magazine in 2013, we would like to once again contribute to a constructive and fruitful discussion about managing energy better.

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Landis+Gyr EMEA Pathway Magazine Issue 3: Demand Side Management

  1. 1. issue 3: Demand Side Management 03 keeping the balance from demand response to energy efficiency
  2. 2. P AGE 2 | | Ed i t o r i a l from the editor Dear readers, The significant costs and the political challenges of building new generation power plants can lead to supply constraints: accordingly, many utilities are taking a new look at Demand Side Management (DSM) as a tool to manage consumption and demand of smaller commercial and residential customers. Advanced metering infrastructure (AMI) and other smart grid technologies offer utilities the necessary real-time visibility and intelligence to monitor and control millions of devices over a wide network, allowing them to take DSM to a new level. In Europe especially, the other side of the coin seems to become more and more important: Supply Response™, which incentivizes customers to make use of clean and cheap energy from renewable sources when it is available. Demand Side Management in its many forms has the potential to be part of the solution for a stable energy supply in a smart and sustainable 21st century. In this issue of «pathway», we want to move past the industry jargon towards a clear and focused definition of DSM. To accomplish this, we spoke to a well-known independent consultant, Jessica Stromback, and Fiona Hall, a member of the European Parliament in Brussels who also serves on the Industry, Research and Energy Committee (ITRE) and draw on the expertise of the knowledgeable people within our company. With the first issue of our customer magazine in 2013, we would like to once again contribute to a constructive and fruitful discussion about managing energy better. Jon Stretch Executive Vice President EMEA, Landis+Gyr
  3. 3. P AGE 3 | | Contents contents Strategy keeping the balance 6 two sides of the coin 12 automation and customer empowerment 16 the fifth fuel 20 Reports intuition and technology 14 “my energy” – personal energy management on the web 18 throwing light on saving potential 22 Interviews “a huge untapped potential” 10 “energy efficiency is a win-win” 24 Facts and Figures energy today vs. energy tomorrow 4 world energy outlook 2012 26
  4. 4. P AGE 4 | | Fa c t s a n d F i g u r e s energy today vs. Floodlight + ambient light CO2 emissions Energy consumption for lighting Many visitors like using their cars to a medium-sized soccer arena, travel to and from a football stadium. For such as the Letzigrund stadium example, Germany’s Schalke Arena in in Zurich with a capacity for Gelsenkirchen with 53,951 seats offers 26,000 spectators, is 5,800 kWh space for 14,000 parking vehicles. And per match. they are used for any function in the arena. In 2012, an average mid-range vehicle emitted 150g CO2 per kilometer. Surveillance systems Security is important and should Under-soil heating be ensured at any soccer match. Sub-soil heating warrants optimal CCTV and other protection match conditions. Manufacturers of systems installed in soccer such heating systems put the energy stadiums consume 3,500 kWh consumption of under-soil heating at per match. 2,350 MWh per annum – that is 40% of a stadium‘s entire heating costs.
  5. 5. energy tomorrow Saving potential for lighting Reducing CO2 emissions More and more soccer stadiums are So as to reduce these emissions, organisers improving their lighting management. cooperate with railroads and local transit Changing to energy-efficient LED companies. The aim is to get visitors to switch to lighting and using motion detectors more eco-friendly means of transportation. helps save energy. In the meantime, diverse stadium operators are testing to which extent energy can potentially be saved. District heating In order to reduce their heating- system energy consumption, many soccer stadiums are directly Smart metering connected to local teleheating grids. Smart meters assist in monitoring energy Providing warmth in this way creates consumption. England’s Manchester United less emissions than an oil-fired soccer club has installed some 24 smart heating system. meters in its stadium to keep an eye on energy consumption. The club belongs to the 20 most energy-efficient enterprises in the UK. Energy today vs. energy tomorrow Kicking off to greater energy efficiency is not only the name of the game for private households and industrial enterprises. In the future, organizers will be focusing more and more on the environment at major sports events, such as soccer world championships. This will include saving energy and reducing CO2 emissions. Soccer associations and stadium operators are increasingly striving to introduce and implement energy and environmentally friendly concepts. Manchester United is exemplary in that they rely on the ecological operation of their stadium. Another is the Letzigrund stadium in Zurich which focuses on sustainable energy supply. The entire stadium is fuelled by solar electricity, part of which is generated by a 1,700 m² photovoltaic installation on the stadium’s roof.
  6. 6. P AGE 6 | | S t r at e g y demand side management the keeping balance The idea of Demand Side Management (DSM) has experienced a stunning renaissance in recent times. Traditionally focusing on the reduction of peak demand, it has become the master key to consistent energy and network management, featuring energy efficiency, Load Management and Demand Response as well as Supply Response™ – a new concept introduced by Landis+Gyr (see page 12).
  7. 7. DSM can, in broad terms, be described as the instead,” says Jessica Stromback, Senior Director andimplementation of policies and measures aimed at Chairman at VasaaETT and a founding member of thecontrolling and steering electricity demand. It is a process Smart Energy Demand Coalition (SEDC) (see interview onrather than a tool and aims to manage consumption, i.e. demand page 10). The programs that are now being discussed aim toof energy, in response to supply conditions. combine customer engagement, technological innovation, codes and standards for appliances, buildings and machines as well as innovativeThe first generation of DSM programs started in the U.S. as a reaction energy pricing with sophisticated financial incentives. These initiativesto the oil-price shocks of the late 70s. They proved to be complicated on the demand side have been regarded as a major solution in the fightand impractical. Reportedly the term DSM was created in 1983 during against climate change. Energy consumption and peak demand arean emergency meeting of senior energy industry managers. It was reduced, installed capacity and distribution network extension can bedesigned to encompass a variety of customer-side activities, including avoided or at least postponed and greenhouse gas emissions efficiency and Load Management. The SEDC takes a comprehensive view of the topic and aims to promoteDemand Side Management 2.0 demand side programs such as peak clipping and shifting, energy“DSM is generally used as an umbrella term for anything using demand side usage feedback and information, smart home, in-home and in-buildingresources; though today we rather use the term ‘Demand Side Programs’ automation as well as electric-vehicle charging management. On the
  8. 8. P AGE 8 | | S t r at e g y whole, it takes an interest in all “programs related to when it comes to the potential benefits of Demand making demand a smart, interactive part of the energy Response,” says Aitor Galdos, Senior Vice President value.” The SEDC believes “Smart Demand” to be the Strategy and Portfolio Management at Landis+Gyr. key unifying tool within the smart grid. “For example in North America, air conditioning and pool pumps are very common and the focus of many A major paradigm shift? American DR programs is on those appliances. The Many experts regard Demand Response (DR) as one potential in Europe depends on the markets – for of the most powerful applications in the overall DSM example in France, where heating is mostly powered toolkit. DR is the term commonly used for programs by electricity, there is more room for successful DR designed to encourage end-users to make short-term programs than in some other countries,” Galdos reductions in energy demand in response to a price explains. signal from the electricity hourly market or a trigger initiated by the electricity grid operator. Energy Efficiency and Load Management Increasing energy efficiency is another important A “smart consumer” The authors of a recent study for Capgemini strongly aspect of Demand Side Management and it covers believe in the potential of DR. They consider that this the efforts to use energy more efficiently at most is essential to the management tool, if applied correctly, could be an stages of the energy chain – from the transformation success of energy efficient and effective method for reducing overall of energy and its distribution to its final consumption. energy use and cutting peak load “thus positively Energy efficiency is commonly perceived as a widely transformation. impacting the EU commission objectives to increase untapped resource, not only for industrial customers sustainability”. According to them, in a best case but also for utilities which benefit in the form of a scenario: “Long term Demand Response can be at quick, clean and effective option beyond generation the core of a major strategic paradigm shift for the itself (see interview on page 24). electricity sectors’ business model, aiding utilities to change their business model from a volume centered Intelligent Load Management is also a tool in the model to a more tailored, customer centered approach DSM toolbox that holds quite a lot of promise: it gives with increasing focus on value-added services provided utilities the possibility to actively shed loads when to specific customer segments.” necessary. Advanced smart switching technology also enables utilities to execute load control programs that However, the potential of Demand Response varies. quickly and reliably allow command and control of load “It’s important to differentiate between the regions shedding across a range of consumer appliances.
  9. 9. The momentum towards truly smart grids in Europe and ease of use: residential customers should not haveis growing with every smart metering rollout and the to spend a lot of time tracking their energy supply onintroduction of more sophisticated Load Management a daily basis – it needs to be automated, but it is thetechnology is a logical next step. “Whereas the customer who should be in charge of this automation.potential of Demand Response in Europe may belimited compared to North America, I do believe in Spreading the messagethe smart meter based Load Management solutions There are still some hurdles that need to be overcome,will find broad application in the region,” says Aitor particularly, when it comes to the quality of relationshipsGaldos (For more about Load Management, see the between energy providers and their residentialarticle on page 16). customers. “In today’s environment, most energy providers lag behind other home service providers inEmpowering smart customers creating a “trusted relationship” to support emergingFor modern DSM programs to succeed, it is important consumer energy needs and preferences,” is howto create offerings which, on the one hand, make it easy Accenture consultant Greg Guthridge puts it in a reportfor the customer to become engaged and participate from 2012. According to the Accenture report, manywhile on the other hand leaving him in control of his utilities typically still provide a “one-way, low-valuehousehold. A “smart consumer” is essential to the customer experience” with 70% of the interactionssuccess of energy transformation; most experts agree currently being seen as “neutral or negative”.about the importance of consumer engagement as wellas the need to address security concerns with the new Obviously, what is needed is an improved approachsmart technologies. The ESMIG “Empower Demand” to marketing and messaging. Exploring the benefitsreport – a large study comparing smart metering pilot of the smart meter – the key appliance at the center ofprojects across Europe – has shown that providing the smart home – will require a careful balance to buildconsumption information is an essential first step and trust and prepare the ground for further conversationsencourages changes in consumer behavior. It shows about new services. Nevertheless, the potential forthat customers need to have immediate, simple access implementing DSM policies in the EMEA region andto their consumption information. in Europe especially is real and largely untapped. In the U.S., the country where DSM was “invented”, theCreating awareness by providing information is crucial Institute of Electric Efficiency estimates that utility-for gaining customer approval and engagement. run DSM programs saved 112 million kWh nationally,Awareness should go hand in hand with automation sufficient to light 10 million homes in 2010.
  10. 10. P AGE 1 0 | | interview “a huge untapped potential” Jessica Stromback «pathway» spoke to Jessica Stromback, Chairman at VaasaETT. VaasaETT is a Global Energy Think-Tank based in Finland, one of the world’s top centers of expertise in Utility Customer Psychology, Customer Behaviour and Demand Response in energy markets. Jessica Stromback is a recognized expert in smart metering and Demand Response as well as in market structure and requirements for the demand side program development. As a founder and Executive Director of the Smart Energy Demand Coalition (SEDC), she works actively with European policy makers to enable demand side participation throughout European energy markets. pathway: The US leads the way when it comes to solar. Demand Response, one of the key applications implementing Demand Side Management (DSM) under Demand Side Programs will probably only be programs. What is the situation in Europe? significant in a few countries within Europe by 2020. And even after the large scale rollouts of smart metering Stromback: On the whole, Europe has quite a bit of technology that empowers Demand Side Programs, catching up to do. Nevertheless, the picture across I don’t think that we will see a uniform picture within Europe is quite diverse and it would be inaccurate any given country. You simply can’t get the whole to say that leading economies like Germany, Italy, population engaged. France or the UK are the most advanced when it comes to DSM – or actually we nowadays rather talk pathway: What needs to be done to achieve significant about “Demand Side Programs” instead. There are levels of customer engagement? interesting pilots and projects under way in places like Slovenia and Portugal, for example. Or, if we are Stromback: First of all, it’s important to provide easy just talking about smart use of energy from renewable and quick access to energy consumption information. sources in everyday life, the Greeks are actually doing The information that customers require to make quite well: there are hardly any conventional water timely and educated decisions should reach them heaters in Greece anymore, many people are using in appealing, aesthetic and highly motivating ways.
  11. 11. It’s unrealistic to expect customers to put in lots of twenty or thirty years? People use a lot more applianceseffort to find out if they are behaving in an energy- now, many gadgets have found their way into theefficient manner. homes, and how does this impact on DSM policies?Residential customers shouldn’t be presented just Stromback: The interesting thing is that if one “It’s important towith kWh values either, it’s better to provide them compares the total consumption figures in the 1980swith meaningful measures about savings and the and now, they are surprisingly similar. Yes, people have provide easy andenvironmental impact of their behavior. Customers more electronic equipment in their homes now, but this quick access toneed help to realize that simple actions will bring equipment on the whole is a lot more energy efficientclear rewards for their environment, society and their than it was in the past. What has risen significantly energy consumptionpockets. Likewise, customers shouldn’t have to sit across the board are peak consumption levels. This information.”around at home to wait until they get a signal to switch directly impacts the discussion about Demand Side Jessica Strombackon their washing machine; we need standardized, off- Programs because there are only three types of powerthe-shelf automation technology that is self-learning, plants that can be used for providing peak capacity:intuitive and affordable. At the same time, customers coal, gas and hydro. This is a huge problem for utilitiesneed to have the possibility to opt out of the automation, because we are talking about 500 million dollar powerthe final decision-making power has to stay with them. plants that are only active about 150 hours a year or even less. There is no way that energy providerspathway: So, consumer engagement initiatives should can recuperate their investments in such a plant.go beyond a mere provision of data? Therefore, we need to become a lot smarter about this. It’s imperative that consumers get direct accessStromback: Overall, it’s crucial to create the right to the market and the European Commission has beenpsychological environment. The more an offering is working hard on making this a reality.perceived to meet psychological need drivers, themore likely customers are to go for it. There are a The other step which needs to be taken is recognizingnumber of relevant need categories; we distinguish the value of flexibility. You must begin to allocate thebetween lifestyle, fairness, predictability and social real value for being there at the crucial moments, suchconformity. To give a more concrete example: under as peak consumption times when no energy frompredictability we would find the need to feel empowered renewables are available, for example. As of now,as a customer, to have the ability to simply reduce costs there is no mechanism in the market that rewards thisas and when it’s necessary or desired, to keep within kind of flexibility. The regular rates which are beinga budget and to mitigate endless uncontrollable price paid for electricity don’t reflect the price of providingrises. The customer is provided with the information peak generation capacity.and the tools to manage the cost environment. Herethe marketing message has to be something along the pathway: DSM is part of a larger drive towards energylines of: your costs are in your own hands. efficiency, towards reducing consumption and getting more out of less wherever possible. Doesn’t that runpathway: In many discussions about implementing contrary to the interest of the energy industry which inDSM – or DSP measures, as you say – the focus is on the end profits from selling more?residential customers. In most European countries,however, the largest consumers of electricity are Stromback: That’s an oversimplification. It very muchindustrial, like for example aluminium producers. They depends which player in the market we are looking at. Ahave had some form of DSM and flexible tariffs for a retailer, for example, benefits from efficient energy uselong time though. So at the end of the day, is DSM in during peak times. When the wholesale price of energyEurope old news? goes up but the retailer has agreed to sell electricity at a certain, lower price, it’s of course in his interestStromback: No, absolutely not. The very largest to encourage his customers to be energy efficient inindustrial consumers already have some kind of their behavior. Also, in mature, fully developed markets,contract which they negotiate directly with their DSO. energy efficiency is a strong competitive factor andThis is not the case for small and medium-sized marketing argument which can increase a consumer’sbusinesses, however. For them, so far there have loyalty. The cost of winning a customer is about 80been no offerings whatsoever, so we are looking at a euro, while profits are about seven to ten euros perhuge untapped potential there. household per year. Nevertheless, the energy industry is certainly going through a time of enormous changepathway: What have the main developments in and it will need to adapt or face the danger of beingelectricity consumption patterns been over the last left behind.
  12. 12. P AGE 1 2 | | S t r at e g y Demand Response is often seen as key application for the smart grid, adjusting consumption to the currently available energy. With the Supply ResponseTM concept, Landis+Gyr introduces a new perspective into the discussion with a focus on the supply side of the grid.The Demand Side PerspectiveAs par t of Demand Side Utilities will probably have to face either manually or by selecting a possible for a more comprehensiveManagement, Demand Response an element of public opposition to program for automatic connection approach to Demand Response,(DR) looks at the customer side of the price unpredictability and seasonal and disconnection of separate water inclusive of informed sheddingpoise. It incentivizes energy users to bill variations. The challenge for and space-heating circuits. It has operated by commercial andreduce consumption. “Overall, the players in the energy industry will been estimated that for the average household consumers.objective of Demand Response is be to achieve sufficient volatility and 1 kW French house, the Tempo tariffload shifting, that is shifting peak tariff contrast to control demand brought a significant reduction in The 2010 study “Demand Response:demand to other hours or reducing while obtaining customer support consumption especially on ‘‘red’’ a decisive breakthrough for Europe”,it,” says Aitor Galdos, Senior Vice and retaining revenue streams. days resulting in average savings of co-authored by the consultanciesPresident Strategy and Portfolio 10% on their electricity bill. C a p g e m i n i , Va a s a E T T a n dManagement at Landis+Gyr. Utilities There are some hopeful pilots Enerdata, has developed a numberput Demand Response Programs h oweve r, th a t m a ke u s e of For a longer period Demand of scenarios for the implementationinto place because it’s less costly dynamic pricing dependent on Response has been regarded as a of Demand Response in the EU.and easier to curtail demand, weather conditions. One of them is market instrument that is effective For the most optimistic of thoseespecially at peak times, rather Electricité de France’s (EDF) Tempo in reducing the costs of load peaks scenarios, the “dynamic scenario”,than adding generation capacity. tariff: Around 350,000 residential for the system. However, it was not the authors conclude that: “To investIn effect, customers stabilize the grid customers and more than 100,000 seen as a key solution for addressing in Demand Response to curb peakby agreeing to lower their demand small business customers use the the environmental objectives and load requirements and overall loadfor electricity if needed. Tempo tariff. Days are distinguished climate change targets agreed consumption would present a more according to price using a color among EU member states. The proactive and constructive solution.There is no question that the system of “white” and “red” days, market designs and policies in In this scenario, our calculationsbest possible implementation of combined with an indication of place in several countries have show that Demand Response aloneDemand Response requires a new whether the hour is currently one not promoted innovations or achieves 25-50% of the EU’s 2020retail pricing mind-set. To reach of eight off-peak hours or not. opportunities for Demand Response targets concerning energy savingsits full potential, prices need to in electricity markets. The initiatives and CO2 emission reductions, asreflect a fluctuation in resources Customers are notified of the current in place have thus far focused on well as pre-empting the need forand encourage overall efficiency conditions via SMS or email alert. large industrial users and fail to the equivalent of 150 medium-sizedimprovements by customers. They can adjust their consumption harness the benefits that would be thermal plants in EU-15.”
  13. 13. ­sides of theThe Supply Side Perspective coinA i to r G a l d o s i s o n e of th e continues. He admits that energy of Smart Energy Boxes that allowproponents of an alternative storage is a tricky problem and a direct control of water heatersconcept for balancing the supply work in progress. At the same time, and the scheduling of electricand demand of energy, a concept there are a number of promising appliances. “Automation and easehe calls “Supply Response”. In avenues that are already in use of use for the customer is key – heeffect, he is shifting the perspective and others that are being explored. needs to be given the choice to use,from one end of the grid to the Pumping water into reservoirs or generate, store or consume. Thoseother. Looking at the reality on the heating it when there is abundant functions have to be automated,ground when it comes to Demand energy from wind and solar are and they must work without theResponse programs, Galdos points examples for methods of energy need for a customer to pay muchout that they are only of interest to storage that are already in use. attention to them. It’s like yourcustomers with high energy bills. “Then there is steam or compressed blood circulation or your digestive“Just saving a few dollars is not air to power turbines and of course system – complex, interdependentattractive for customers that have we are exploring a variety of battery systems that just work in thelow energy costs, anyway,” he technologies,” says Galdos. An background,” Galdos concludes.says. “Furthermore, the customers important part of his argument is “In a nutshell, Supply Responsewho do take part could possibly that the need for storage decreases means to encourage supply whenexperience a reduction of comfort,” the more intelligent the smart grid energy from intermittent renewablesays Galdos. becomes – a topic which is at the sources is available rather than only very core of Landis+Gyr’s agenda. curtailing peak demand.”“We have a steady rise in theavailability of comparatively cheap Galdos agrees with Demandenergy from renewable sources, like Response proponents that morewind for example. Supply Response advanced functionalities willis about encouraging customers to unleash the full potential of Demanduse this energy when it’s available Response as well as Supplyor to store it if it’s generated at Response. Landis+Gyr and Toshibaan inconvenient time,” Galdos are working on the development
  14. 14. P AGE 1 4 | | Report personal energy management in great britain intuition + technology Landis+Gyr supplies a number of British consumers with an energy visualization solution: the ecoMeter, an advanced In Home Display. This small and portable energy display provides detailed information about energy use in pounds and pence, and in real time. The ecoMeter has played a part in many smart metering projects in the UK and is an integral component of the smart metering rollout of British Gas.
  15. 15. In Home Displays, like the ecoMeter, function as an interface between domestic consumer and utility.“We want people to understand their energy usage and well as motivating consumers to realize substantialmake informed choices about when to use it and how energy savings is the keystone of any DSM save it. The new smart meters and energy displays According to the study, In Home Display applicationsare the foundations for doing this. That’s why we’re resulted in the highest energy savings, averagingrolling out these user-friendly, sleek display units to 8.7% and becoming one of the most effective toolsBritish Gas homes,” says Dean Keeling, Managing of Demand Side Management.Director of British Gas Smart Homes. “For maximum enablement, it is important that theWith the Landis+Gyr device, customers are able to smart meter is capable of communicating a rich datafollow gas and electricity use by the hour, day, week set to the consumer locally in an open and standardizedand year. They can also set their own energy targets. way. Only then can the utility be confident that theyA simple traffic-light system acts as a warning when are really enabling consumer benefits in a sustainablelarge amounts of electricity are being used – giving way and in such a way that their investment to thecustomers the chance to change their consumption meter point is sound,” says Joe Andrews.behavior and stay in control of their bills. a successful first moverempowering the consumer Between 2014 and 2019, the UK is planning to install With the Landis+Gyr“Empowering customers – this is the core of the over 47 million smart meters and supply 27 million Inmessage that British Gas wants to get out there,” says Home Displays to domestic consumers. “British Gas device, customersJoe Andrews, Product Manager for Landis+Gyr UK. has been following a first-mover strategy and we are are able to follow gas“The feedback we’ve had so far has been extremely their partner of choice,” says Joe Andrews. Pioneering,positive.” being “first-to-market” has a strong appeal in the and electricity use by business community and beyond, and this position the hour, day, week“Empower Demand”, an international pilot study, provides clear benefits also for British Gas: it has theconducted by the Global Energy Think-Tank VaasaETT advantage of being a frontrunner and can gain all the and year.for the European Smart Metering Industry Group experience necessary to provide customers with the(ESMIG), reviewed 100 smart metering pilot projects best possible service early on. British Gas has installedglobally, involving over 450,000 residential energy over 500,000 meters in homes and businesses already,customers, to determine which factors were most more than any other supplier.effective in creating energy saving. Various toolsand technologies were examined: In Home Displays, “Our very successful cooperation with British Gaswebsites and informative billing, as well as pricing started several years ago,” says Joe Andrews. “Overall,schemes including time of use, critical peak pricing I think our customer British Gas got the best of bothand critical peak rebates. The results show that worlds: with the In Home Display, we deliver a tailor-residential feedback on energy consumption is crucial made solution built on the platform of robust, testedfor awareness and behavioral change. Enabling, as off-the-shelf product.”
  16. 16. P AGE 1 6 | | S t r at e g y load management automation and customer empowerment Load Management is no longer synonymous with ripple control: automated load management and load control at individual household level are just two of the benefits utilities and customers will be able to reap from the migration to the smart world. You fill your dishwasher and know that Home Energy Head of Product Management, Business Line Load Management will receive information via the smart Management at Landis+Gyr EMEA. He adds, “In my meter to switch on the dishwasher when energy is opinion, there is a good chance that it will happen offered at the best price within a pre-defined timeframe. by combining attractive pricing with an increased That same afternoon your parents drop in on an awareness of the environmental benefits of such unannounced visit, you offer to cook them dinner and an integrated approach. We just need to make sure need clean china urgently. You touch an icon on your that the customer keeps overall control on what is In Home Display or your smart-phone and switch on going on.” The Landis+Gyr experts insists that the the dishwasher, overwriting the automated setting overwrite capability needs to be a central part of the you have with your energy provider. customer offering. Your dishwasher is new and already came equipped Load control of this form has been possible for a with the appropriate hard and software for automated while. Aepli recalls switching on his mother’s washing load control, while your washing machine had to machine remotely many years ago, but it becomes a be retrofitted with an appropriate module. You pay lot more feasible and attractive in the context of smart the “standard” rate for exactly the time that your grids and broader Smart Communities. The momentum dishwasher needs to run on that particular afternoon. towards truly smart grids in Europe is growing with every smart metering rollout, and the introduction of Overwriting powers more sophisticated Load Management technology This is what the future of a comprehensive energy would be a logical next step. management system to maximize use efficiency could look like. Such forms of automated Load Management Landis+Gyr’s smart meters already include relays the in combination with dynamic pricing are certainly utility can use to control the loads in a residence, which realistic and entirely feasible with technology available can be done by customer service agents or automatically today. While the focus is currently on increasing based on a set schedule. This functionality is used in awareness and incentivizing changes in consumption many of the smart metering solutions Landis+Gyr has behavior, moving to partial automation promises even delivered; water heaters or outdoor lighting can be more significant increases in efficiency. switched on and off automatically, normally according to pre-defined tariff settings. However, the number “The jury is still out on customer acceptance of of relays in a standard smart meter is limited; only a advanced Load Management,” says Daniel Aepli, few loads can be controlled remotely and additional
  17. 17. switches might need to be installed for more advanced The migration path towards dynamic, next-generationLoad Management. load control is, however, not quick and easy. It is a price sensitive topic, and ripple control is a reliable,Moving along the migration path cost-efficient technology with a proven track record.Intelligent Load Management is set to play an “Customers ask us about their ROI as they, of course,increasingly important role on the road towards want to know what they will get out of this technologicalboosting energy efficiency and optimizing energy progress and how long it’s going to take,” Aeplimanagement. “From the Landis+Gyr point of view, acknowledges. Landis+Gyr’s Gridstream™we call it a migration path,” says Aepli. “For the last solution offers a migration path fromdecade, ripple control has been the main focus of the today’s ripple based Loadload management activities at Landis+Gyr. Now, we are Management to unicastgradually moving towards bidirectional communication Load Management: aas the new standard,” he explains. legacy ripple control syste m c a n be u se dUtilities have been using some form of ripple control side-by-side with the AMIbased load control technology to unilaterally shed control system, and thecustomer loads and to provide critical peak-load functionality can graduallyreduction for many years. Landis+Gyr retains a keen be built up and phased over.interest in ripple control technology and is one of thekey suppliers on a global level.Upgrading communications and feedbackDespite its merits, one of the key problems with rippletechnology is that communication is only unidirectional.Furthermore, ripple control communication is basedon broadcasting a signal. Though grouping isalso possible with today’s ripple receivers, LoadManagement in a ripple control environment affectsless diversified customer groups. The ability to finetune Load Management at individual consumer levelis a crucial tool to keep the costs down for utilitiesand DSOs.In the smart world, utilities can broadcast specificallyto a pre-selected number of recipients and can performwhat is called “unicast” Load Management. Thissmart load-balancing and management will happenautomatically, according to pre-defined business rules.In a typical peak-load situation in which the operatorneeds an additional five megawatts, he can, insteadof shutting down a whole area, broadcast informationto a clearly specified number of consumers that theoperator will, for instance, temporarily shut downtheir heat pumps. Instead of inconveniencing a largenumber of customers, the problem can be solved withprecision, affecting only customers who have agreedto this kind of dynamic Load Management in theircontracts. The system will become a lot more dynamicwith granular-level, two-way communication in place.
  18. 18. P AGE 1 8 | | Report new online tool for e.on customers in finland “my energy” – turning data into awareness E.ON Kainuun Sähköverkko Oy was the first company in Finland to introduce a web portal for end consumers to view their metering data and to enable personal energy management. Meeting an excellent response, the innovative tool increases customers´ satisfaction and energy efficiency while decreasing the operational costs of the utility. E.ON Kainuu web-tool
  19. 19. Finland is the third largest of the Nordic countries with an average annual electric-power consumption of 7,400 kWh per household.Transparency is one of the main characteristics information about their current and proceedingassociated with the Finnish energy sector. E.ON Kainuu energy consumption profiles. It allows near real-timeis a pioneer in customer-oriented utilization of hourly monitoring and as a highlight offers “benchmarking” asenergy metering data from its 60,000 customers in one of the most popular features, where a comparisonone of the largest distribution areas in the country. of the individual’s consumption profile is made with“The initial impetus came from our customers,” states those of peers. This “benchmarking” concretizes theJari Rusanen, Metering Manager at E.ON. As smart personal consumption level and heightens awarenessmetering had been deployed and invoicing was based about one’s own consumption habits. “My Energy”on actual consumption, the interest rose and the utility offers tools which assist customers in taking energyreceived increasing requests for consumption reports saving actions: the “speculator” functionality, foron a regular basis. “It’s all about the customer. We instance, enables new-device simulation effects orhave developed new functionalities for a web-tool that changes in consumption behavior. The web-tool alsohas been available for E.ON Kainuu customers under works as an efficient feedback channel in terms ofE.ON’s “My Energy” brand for a couple of years,” reducing energy consumption. Customers can viewenlightens Jari Rusanen. their consumption history over the last five years and see the effects of changed behavior. As elaborate“My Energy” has become an essential part of as it is, “My Energy” has additional potentials thatE.ON’s customer service, providing customers with E.ON wants to exploit so as to strengthen its market position. “Speaking of transparency, we can hardly leave out the electricity price,” says Rusanen. In the near future, E.ON’s “My Energy” will also show the E.ON and Landis+Gyr: hourly electricity market price. Other complementary services such as a smartphone mobile-consumption More than 20 Years monitor will round off the range of services. of Collaboration The positive effects of “My Energy” on customer loyalty and E.ON’s competitive position in the Finnish market E.ON and Landis+Gyr jointly pioneered smart are accompanied by a clear reduction of operational metering in Finland. Starting with monitoring and costs in customer services. The web portal as a self- remote reading of ICG meters in the 80s, E.ON explanatory, intuitive customer interface has led to selected Landis+Gyr as a preferred supplier and a considerable reduction of contact with customer partner in its smart-metering projects. In addition service and in many cases supersedes the hotline. to 60,000 smart meters, Landis+Gyr has provided With the help of the portal, “the consumption data is the utility with a comprehensive smart-metering easily accessible and in a clear format,” Rusanen solution including communications, software observes. The increased level of information also and system integrations. The software in use for heightens the awareness of individual consumption online reporting is provided in cooperation with habits − a key factor in helping consumers change Landis+Gyr’s partner Ecore Oy. their consumption behavior and take responsibility for energy efficiency.
  20. 20. P AGE 2 0 | | S t r at e g y energy efficiency as a resource the fifth fuel The cleanest, cheapest and most reliable energy is the energy you do not need to use. For the same quality of service – for example with lighting, heating or cooling – energy efficiency reduces the input energy required. Energy efficiency is a very popular topic amongst energy users, politicians and regulators since it probably is the most cost-effective way to tackle energy-related environmental, economic and social challenges. By increasing energy efficiency, governments and regulatory bodies across the globe hope to simultaneously tackle climate change, ensure security of supply and provide affordable access to energy.
  21. 21. Energy efficiency can take many forms: efficient Change Processappliances, transportation and use of energy in industrial Nevertheless, it is true that increased energy efficiency,production are obviously an important part of the while being beneficial for society in general, at firstequation. Another very important factor is energy-efficient glance seems unprofitable for energy providers. It is abuildings; according the World Business Council for situation where this much overused expression, “theSustainable Development (WBCSD), buildings account paradigm shift”, is actually appropriate (see interview withfor 40 percent of the world’s energy use. The resulting Fiona Hall on page 24). Without an adequate businesscarbon emissions are substantially more than those and policy response to the paradigm shift implied byof the transportation sector. Local micro-generation, energy efficiency, utilities might suffer from the declineproducing electricity where it is needed rather than in energy consumption in certain areas. Provided thecentralized generation and transmission will probably appropriate market and regulatory incentives are inalso make an important contribution to energy efficiency, place, however, electric and gas utilities can becomesince the centralized methods result in only 25% to 30% more than just commodity providers and make energyof the original fuel energy reaching the point of use. efficiency a profit center.An important aspect of energy efficiency is securing Many utilities are in the process of changing their businessglobal energy supply: in its report “World Energy Outlook towards a model of selling less energy but more energy2012”, the International Energy Agency estimated the services. It is in the utilities’ best interest to do more thanrequired energy capacity additions by 2035 to be just generate and transfer units of energy at decliningmore than the currently installed capacity. One third growth rates: they can benefit from offering energyof investments will flow towards replace retiring plants services to their residential and industrial customers.with the rest earmarked for meeting increasing demand.Utilities will be confronted with a huge challenge ofmanaging infrastructure and securing the supply,while energy efficiency measures have the potentialto become an important tool to meet the challenge. Case Study:Rising demand for power Paradigm shift in the UKOn the upside, energy efficiency will create jobs that,most of the time, cannot be outsourced to emerging A number of British companies are starting improvements, with customers repayingcountries. For example, it is estimated that efficiency to offer energy-service packages that over 20 to 25 years, starting when themeasures could create up to 3.5 million jobs in the include home energy audits, insulation efficiency savings begin to be realized.building sector in the EU and U.S. alone. Smart grid and the installation of condensing boilers, Utilities can also acquire new customersinvestments are expected to deliver up to 280,000 heat pumps, solar panels and smart by adding value, via energy services,direct jobs as a result of technology deployment. meters. Energy efficiency services are an to the supply of commodities such as opportunity for cross-selling; British Gas electricity or gas. Centrica estimates itsIntelligent micro-generation, secure jobs, smart, parent company Centrica, for example, customer fluctuation rate to be 22% lowerenergy-efficient fridges and ovens, well insulated, sees this resulting from energy efficiency among customer groups who have dual-modern buildings; it is hard to see how anybody efforts. In response to questions posed as fuel accounts and energy services, ascould be opposed to it. What about the utility industry, part of the Carbon Disclosure project, the customer loyalty is higher in those cases.however? At first glance, it has a very good reason company stated that: “recent corporateto oppose the idea of encouraging their customers strategy work highlighted that low-carbon The UK illustrates that in liberalizedto buy less electricity. After all, nobody expects the energy services, and in particular low- energy-supply residential markets,butcher to promote a vegetarian lifestyle. carbon and renewable micro-generation, energy-efficiency services provide have the potential to create a material revenue-offsetting and cross-sellingWhile this argument makes superficial sense, it is profit pool that can offset the reductions opportunities for utilities. Such servicesfar from certain that increased energy efficiency will associated with reduced consumption.” can also serve as a means of attractingactually translate into decreasing revenue for energy new customers and securing their loyalty.providers. First of all, gains in some domains could Many end users need innovative solutions Increasing the proportion of customersbe offset by new sources of energy demand in others. to help them address the need for who buy both energy supply and energy While individual appliances are becoming more capital expenditure; it is expected that services tends to increase profit and efficient, their multiplication could more an investment of £6,500 per household value per customer. Energy services for than compensate the individual savings. could improve the energy efficiency of residential customers generate higher Overall, the demand for electricity most British homes. Utilities could help growth rates and higher margins than will probably rise as it has been customers to finance those efficiency mere energy supply. doing for decades.
  22. 22. P AGE 2 2 | | Report modernizing the public lighting infrastructure throwing light on saving potential Saving potential abounds in street lighting: the EU could save 4.3 billion euro in running costs through energy-efficient lighting every year. Street lighting is responsible for a big part of the peak demand in the evening when fossil generation is most heavily relied upon. Industry vendors such as Toshiba and Landis+Gyr are ready to step up and offer intelligent answers to provide energy-efficient street lighting.
  23. 23. “Just by exchanging conventional lighting for LEDs concentrator. The concentrator manages and transmitsyou can make significant efficiency gains. The best relevant data through communication technologies toresults are achieved through a combination of LEDs the utility’s smart-metering system. What makes theand smart technology,” says Jens Hauggaard, Head street light smart is its bidirectional communicationof Business Line Load Management, Landis+Gyr capability. A smart street-lighting system allows facilityEMEA. “We work very closely with Toshiba on this. managers to remotely control street lights while keepingThey have the fixture, that is the lamp itself, and we track of power consumption in the lamps and thehave the communication technology.” circuits.This combination brings new value to the lightingsector and enables Toshiba and Landis+Gyr to The data provided by the AMI infrastructure facilitates the planning of maintenance routes and makes roving “Some customersprovide comprehensive end-to-end solutions to their inspections a thing of the past by pin-pointing the are already wellcustomers. One of the outcomes of the partnership is status of every individual device. Beyond dimming the advanced in theirthe recently announced outdoor lighting solution using light at pre-defined levels at certain times, immediateToshiba’s LED lamps in combination with Landis+Gyr’s automated responses to information provided by approach to streetripple control technology, which aims at lowering sensor that detect motion for example are being light while others aremaintenance costs and reduce the energy consumption tested. Temperature detection is another topic. Iceof each individual lamp. on the roads has an impact on lighting intensity for more cautious.” example. “Two-way communication down to the device Jens HauggaardThe picture across the EMEA region in terms of level creates a platform for innovation and efficiencymanaging street lights is very diverse. “Some customers gains.”are already far advanced in their approach to streetlight while others are more cautious”, says Hauggaard“The advantages of LED lights are undeniable, butsome customers remain hesitant because there islittle long-term experience with this technology,” Lighting Europecomments Hauggaard. The directive “2006/32/EC” in particular sets an energy-saving target that member states areA number of pilots, however, have shown promising required to fulfill to measure the progress obtainedinitial results: “I’m confident that we will see the in energy efficiency. It also provides an energy-predicted long lifetimes of about 10 to 15 years realized saving target for the public sector and supportsin the field”, says Alexander Romanschtschak, Product leveraging the large energy efficiency potentialManager Lighting, Toshiba. in important sectors like buildings and lighting.With that kind of longevity, the LED solutions offer Street-lighting systems are normally owned andthree times the life of current technologies. The operated by public bodies. There is a developmentmuch less frequent need to service or replace LEDs towards cost reductions and outsourcing of thesedirectly translates into lower maintenance costs. In services: Public Private Partnership (PPP) modelsGermany, as in many other countries, maintenance are gaining ground and can be successful toolscosts represent more than 30% of the overall allocated to save energy costs while guaranteeing qualityasset-management costs. standards and maintenance of the street-lighting systems.Asset ManagementClearly, asset management is an important topic when On a general level, the public owners of street-talking about street lights. Smart street light, that is lighting systems have a duty to keep the systemsintegrating street light into an AMI infrastructure and in good working order to ensure road safety andturning the fixture park into a part of the smart grid, meet their other obligations. The difficult fiscalhas great potential to make life easier for utilities and situation on many municipalities has led to aother service providers. “Once there is a citywide AMI stagnation of investment in the energy efficiency ofnetwork, we can leverage it and create room for many public street lighting in several European countries.innovative features”, Hauggaard explains. In many places, the situation has now become critical due to the high operating costs and largeA smart street-lighting system is made up of clusters refurbishment necessities.of street light lamps with the ability to communicatewith each other and provide lighting data to a data
  24. 24. P AGE 2 4 | | Interview “energy efficiency is a win-win” «pathway» talked to Fiona Hall, Member of the European Parliament for North-East England and one of the most prominent advocates of a European concept for Energy Efficiency. pathway: You were the rapporteur on the Action Plan Hall: A robust and coherent regulatory framework is for Energy Efficiency in 2007 and one of the shadow key. One of the most successful ways to stimulate rapporteurs on the recently passed Energy Efficiency uptake of energy-efficiency measures is setting binding Directive. Why do you think that energy efficiency is targets for countries to meet. It is telling that out of such an important issue? the three EU 20-20-20 climate and energy targets for 2020, the 20% energy efficiency is the only one that Hall: It is very simple: the cheapest energy is energy not is voluntary; it is also the only one not on track by used. It follows from this that the cheapest and most more than a half. Having an overall energy-efficiency cost-effective way to cut CO2 emissions and cut our target is also a more flexible approach than setting energy spending is to reduce our energy consumption individual mandatory measures for different economy through energy efficiency and saving measures. Energy sectors such as housing, energy intensive industry, efficiency is a win-win for everyone: consumers save power sector, etc. Countries are free to introduce money on their energy bills, industry becomes more various policies tailored to their national circumstances competitive, and our economy grows more efficient as provided they meet their energy-efficiency target we save money on avoided oil and gas imports. And by a set deadline. Tailored and sufficient funding all this is accompanied by decreasing the amount of mechanisms are equally important since most energy- carbon we pump into the atmosphere. efficiency measures require upfront investment. This is why the European Parliament has fought very hard pathway: The merits, and the need, of energy efficiency to ensure that the new EU Energy Efficiency Directive are undisputable – why is it so difficult to push it requires member states to establish national energy- through? efficiency funds. Hall: Energy efficiency is a complex issue – it is difficult pathway: What role does energy efficiency have to to measure, it is less visible than installing renewables play in making the transition to a more sustainable for example and it also requires significant up-front European energy supply? investment. While the medium to long term benefits of energy efficiency are indisputable, it does require Hall: Energy efficiency has a crucial role to play in political and financial support in the short-term to the move to a truly sustainable energy system, as it stimulate investments, increase uptake and raise eases the amount of effort needed to decarbonize awareness among all energy users. our energy supply. Using less energy means we need pathway: How can regulatory bodies and governments assist in creating incentives for energy-efficient behavior?
  25. 25. fewer gigawatts of power, so we need to build and achieve this, consumers need better knowledge andmodernize fewer power installations and grids. Simply understanding of their energy consumption patterns.put, energy efficiency will make our transition cheaper New smart technology such as smart meters isand quicker. key, but consumer advice and awareness-raising campaigns are equally important. Once consumerspathway: Does increased energy efficiency and have information on their energy consumption, they candistributed generation threaten the traditional business take action in changing and reducing it, for example bymodel of utility companies? In other words, isn’t asking turning their thermostat one degree down or using theirenergy companies to reduce the annual energy usage washing machine at a lower temperature. Again, in theof their final customers, as the Energy Efficiency Energy Efficiency Directive we ask energy utilities toDirective does, a little like asking a butcher to convert provide their customers with accurate information onhis clientele to vegetarianism? their actual energy consumption, so that consumers can actively participate in making our society moreHall: Energy efficiency and distributed power generation energy-efficient.will only undermine businesses that do not want toembrace this new opportunity to change their business pathway: In the original proposal and the Europeanmodel. At the moment, energy utilities make most of Parliament’s version of the Energy Efficiency Directive,their profit from selling energy. In the future they will there were some very specific requirements on smart “Energy utilities, likebe making profit from selling energy services such asenergy performance contracting, energy-efficiency metering systems, such as an interface to the home and regular feedback to the end user on energy usage. any other sector ofadvice and installation of energy saving technology and Why were these left out of the final text? our economy, shouldappliances. Choosing this business path is therefore a take an active partsmart solution for energy utilities. Hall: The negotiations on the Energy Efficiency Directive were very difficult and lengthy, not least in the transformationpathway: What should be the contribution of the because they were overshadowed by grim economic to a highly energy-utilities to encourage energy efficiency? forecasts and painful budget cuts. Member states were reluctant to agree to anything that would require efficient society.”Hall: Energy utilities, like any other sector of our significant public investment. This is why in the end, Fiona Halleconomy, should take an active part in the transformation the text dealing with smart meters is not as ambitiousto a highly energy efficient society. The most obvious as I and indeed a majority of MEPs wanted. However,way of contributing would be to offer energy-efficiency the directive is flexible enough to allow member statesand saving services to their customers. Another would to go beyond the requirements set, so it is now upbe to adapt their energy tariffs to incentivize energy to energy-efficiency stakeholders to push for moresaving, not reckless usage of energy. This is why in ambitious measures to be adopted nationally.the recently adopted Energy Efficiency Directive weintroduced the so called energy-efficiency obligation pathway: What can vendors like Landis+Gyr do toschemes that require energy utilities in each member help realize the EU’s 20-20-20 goals? What are theystate to save 1.5% of energy sold to final customers doing already?each year. This measure has already been successfullyintroduced in a number of member states such as the Hall: Companies like Landis+Gyr have been of greatUK, Denmark, Italy, and France and its main result is help during the negotiations on the Energy Efficiencythe increased uptake of insulation and energy-efficient Directive by providing their expertise and sharingtechnology in households. their experience in steering energy efficiency. All stakeholders can contribute by spreading the positivepathway: What could the role of the consumer be in message about increasing energy efficiency – that itachieving higher energy efficiency? People do not helps in both curbing climate change and increasingwant to give up on comfort. our economic competitiveness. I think it is the second part of this message that needs a particular stress inHall: Energy efficiency is not about giving up comfort, the current economic times. Energy efficiency shouldit is about achieving the same or even an improved be seen as a contributor, not an obstacle, to economiclevel of comfort with less energy consumption. To growth and jobs.
  26. 26. P AGE 2 6 | | Fa c t s a n d F i g u r e s nutshell – facts & figures trends for 2035 energy outlook 2012 1/3 more 47% The global energy demand In the OECD, wind energy accounts increases by over one-third in the for a major share in the growth of period to 2035. With 60% China renewables with 47% in 2035. Solar has the largest growth. OECD PV covers 15% with hydro being the countries only rise about 3%. lowest at 11%. over 70% $16.9 trillion The global demand for electricity Over the period 2015-35, the total increases more than 70% by 2035. This worldwide power sector requires an represents almost 32,000 TWh. investment of $16.9 trillion. An estimated two-fifths of this investment is needed for improvements of electricity networks. 31% 5,890 GW The share of renewable electricity in Over the Outlook period a total of the global generation mix moves up to 5,890 GW of capacity additions is 31% by 2035. required. This is more than the total installed capacity of the whole world in 2011. Source: World Energy Outlook 2012 Factsheet, © OCDE/IEA, 2012
  27. 27. pathway is published byLandis+Gyr AGTheilerstrasse 1, 6301 Zug, Switzerlandpathway.emea@landisgyr.comwww.landisgyr.euPhotography:Stadium Letzigrund, Badenerstrasse 500, 8048 Zurich;Photographer; Christian Dietrich and Beat Bühler (page 4-5); mustafa deliormanli (page 8); Tony Tremblay, Alexandru Magurean (page 9); Jacob Wackerhausen (page 14); TommL (page 17)Additional photos by Landis+Gyr/Seidl PR & Marketing GmbHEditorial and layout:Landis+Gyr AGSeidl PR & Marketing GmbH, 45131 Essen, Germany
  28. 28. Landis+Gyr AGTheilerstrasse 1, 6301 Zug,