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The Pro’s Guide For Onboarding Your New LMS Admins

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Join Lambda Solution's Master Class as we’ll help you get started so that you can keep your LMS running smoothly while you onboard your new LMS Administrator.

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The Pro’s Guide For Onboarding Your New LMS Admins

  1. 1. WWW.LAMBDASOLUTIONS.NET The Pro’s Guide for Onboarding Your New LMS Admins Presented by Lambda Solutions
  2. 2. Presenters Stewart Rogers -Moderator VP, Products Erin Melvin - Presenter Director of Client Engagement
  3. 3. 3 | WWW.LAMBDASOLUTIONS.NET I’m having a baby! I’m moving to another dept.
  4. 4. 4 | WWW.LAMBDASOLUTIONS.NET
  5. 5. 5 | WWW.LAMBDASOLUTIONS.NET
  6. 6. ● You have just been hired to take over an LMS ● You just lost your LMS Administrator ● Other... Poll: Which situation best matches you 6 | WWW.LAMBDASOLUTIONS.NET
  7. 7. Get to know your: 1. Team 2. Site (LMS) 3. Learners 4. Courses Agenda: What to do when you need to take over 7 | WWW.LAMBDASOLUTIONS.NET
  8. 8. 8 | WWW.LAMBDASOLUTIONS.NET Document your findings. Try things out. Ask more questions Be curious! Talk to everyone! Ask questions!
  9. 9. 1. Internal Team 2. Vendor/Partner Team(s) Team: 9 | WWW.LAMBDASOLUTIONS.NET
  10. 10. ● Who’s the champion/sponsor? ○ What is their vision? ○ What does success look like to them? ○ What are your KPIs? ● Who else works on/in the LMS? ○ Course Creators ○ Instructors ○ Data Analysts ○ IT ○ HelpDesk ○ Marketing Internal Team 10 | WWW.LAMBDASOLUTIONS.NET What is your role with the LMS? What do you need from me? What information can you provide me with? Standard Operating Procedures (SOPs)
  11. 11. ● Who are you hosting with? ● Are there other partners/technologies/integrations involved? ○ eCommerce ○ WordPress ○ Drupal ○ Analytics Solution ○ SSO ○ HRIS ● Are you self-hosting? ○ IT Vendor/Partner Team 11 | WWW.LAMBDASOLUTIONS.NET
  12. 12. 1. Call us immediately! 2. Customer Success Team 3. Customer Experience Team If your Vendor is Lambda Solutions 12 | WWW.LAMBDASOLUTIONS.NET ● Everything you need to know about your account ● Plans for the future ● Concerns ● Technical issues/questions ● How to’s ● Training
  13. 13. ● Site Administration ● User Management ● Courses Management Site, Users, Courses 13 | WWW.LAMBDASOLUTIONS.NET Visual Cues
  14. 14. Demo 14 | WWW.LAMBDASOLUTIONS.NET
  15. 15. 1. Frontpage / Dashboard 2. Site administration 3. Site administrators 4. Users 5. Courses 6. Authentication and Enrolment Explore your site 15 | WWW.LAMBDASOLUTIONS.NET
  16. 16. Team Interviews, Round 2 16 | WWW.LAMBDASOLUTIONS.NET
  17. 17. 1. Get to know your team(s) 2. Call your vendor 3. Explore your site 4. Get to know your Users 5. Get to know your Courses 6. Be curious 7. Document processes Review: Keep Calm and Make a Plan! 17 | WWW.LAMBDASOLUTIONS.NET
  18. 18. ● What’s New in Zoola Analytics ○ Tuesday October 22, 10am PT / 1pm ET ● Troubleshooting with Sam McCullough ○ Tuesday October 29, 10am PT / 1pm ET Upcoming Sessions 18 | WWW.LAMBDASOLUTIONS.NET
  19. 19. Contact Us Phone: 1.877.694.5289 Email: Support@lambdasolutions.net Web: www.lambdasolutions.net 19 | WWW.LAMBDASOLUTIONS.NET

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