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WWW.LAMBDASOLUTIONS.NET
Keys for Ongoing LMS Success:
Making LMS Administration Sexy
Master Class Series
September 10, 2019

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Moderator: Erin Melvin
Director of Client Engagement
Presenter: Leah Chang
Consultant, Instructional Design & Learning
Technology

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My LMS Admin Journey…
• Why sustainable LMS administration is so important
• What I mean by “sexy data”
• My 7 tips to “keep it real, keep it sexy”
• Takeaways
• Q&A
Today’s webinar:
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LMS
ADMIN?
NO
WAY.

4.
My LMS Admin Journey…
• Why sustainable LMS administration is so important
• What I mean by “sexy”
• My 7 tips to “keep it real, keep it sexy”
• Takeaways
• Q&A
Today’s webinar:
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LMS
Admin?
Va va
voom!

5.
The laws of attraction…
What’s “sexy” about LMS administration?
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• *Sigh* this spreadsheet is SO beautiful!
• I get giddy when our database is up to
date!
• These consistent naming conventions
make me swoon!
THE RIGHT
EMPLOYEES
THE RIGHT EMPLOYERS/
ORGANIZATIONS
• This is important work
• We invested in our LMS, and we invest
in our LMS admins too
• We know that cool/sexy eLearning
needs a cool/sexy LMS team to make it
happen

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If you have an LMS, you need LMS Administrators…
• Be GGG (Good, Giving, Game): Attract and retain the right kind of admins &
show your appreciation
• Data & analytics are hot topics right now
• Getting intimate with your LMS is good for your enterprise health
• Make it count: Spend more time on content and learning instead of LMS
administration
Why it’s important to make LMS admin sexy
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7.
Quick Poll
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Leah’s 7 Tips for
LMS Sustainability
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It takes time to get to know someone (or administer a system, in this case)…
• Award/recognize the team (or advocate for yourself!)
• Update job descriptions - make them seductive
• Track and measure time spent
• Reward creative troubleshooting
• Rotate your LMS ‘helpdesk’ – share the love
Accurately Measure LMS Admin Time
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Tip 1

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System Admins are users too…
• UX/UI is important. The Administrative Experience and
Administrative Interface are equally important (AI/AX)
• K.I.S.S. Choose your LMS based on Admin abilities
• Build and map out Admin personas and use cases for admin
hierarchies
Design the Admin Experience
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Tip 2

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We all need a champion…
• Someone needs to adopt the LMS as their “baby”
• You wouldn’t adopt a puppy and then neglect it
• Map out a clear hierarchy of LMS admin – and share knowledge &
responsibilities freely
• Use tools and get help:
– LMS Success, Katrina Marie Baker
Designate Clear LMS Ownership
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Tip 3

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Size and form actually do matter…
• Scale the ratio of admin staff to # of users/content/courses
• Recommended: 2 admins (3 max)
• Clear roles and responsibilities
Build the right Admin team
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Tip 4

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Get to know what works… then do more of that.
• Use data to inform your publishing strategy
• Course creation templates (e.g. course outlines, verbiage)
• Course publishing checklists
• Create & follow a course publishing style guide (verbiage,
branding guidelines, etc.)
Be Consistent with Course Publishing
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Tip 5

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People leave - c’est la vie ! Don’t be blindsided by a break-up…
• Spend the time to document workflows/standard operation
procedures (SOPs)
• Think of training/succession planning
• Use Wikis/intranets or SharePoint – any real time resource
• Keep it tidy and up-to-date
Plan Ahead for Business Continuity
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Tip 6

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For some people, schedules and audits can be aphrodisiacs…
• Adopt continuous practices
• Sprinkle LMS records managements check-ins into staff
meetings or monthly check-ins
• Discuss and agree on what sound data and records
management practices are to your team
• Check-in for consent & update practices as needed
• Make democratic decisions: How do you name files? Where
do you save them? What do you backup, and when?
Embrace Regular Audits
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Tip 7

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Quick Poll
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Naming Conventions
Folder names? File names? How and where to save
them?
COURSENAME_designername_DDMMYY
e.g. PRIVACYAWARENESS_DynaChan_12122019
Make the effort – words matter
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Cartoon source: brainlesstales.com

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Plan ahead – spontaneity won’t work for long-term relationships…
• Some examples of internal auditing tasks:
• Course name cleanup
• Course versioning archiving
• Learning object archiving
• User profile report (for merging duplicates or updating
profiles manually)
• Cleanliness is sexiness!
Scheduled data cleanup
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19.
Get your LMS team spiffed up with
this guide!
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20.
Keep in touch!
• leahchang.ca
• linkedin.com/in/mmeleahchang/
• MmeLeahChang
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Questions?
Thanks for joining us!
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22.
Lambda Lab: Using the Files Data Source
• Tuesday September 17, 10am PT / 1pm ET
Lambda Lab: LMS Maintenance Made Easy – Storage, Backups, Archiving, File
Uploads
• Tuesday September 24, 10am PT / 1pm ET
LMS Refresher: Getting New Admins Up to Speed
• Tuesday October 8, 10am PT / 1pm ET
Upcoming Webinars
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23.
Contact Us
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Phone: +1.877.694.5289
Web: techsupport.lambdasolutions.net
Email: support@lambdasolutions.net