Presentation1

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Presentation1

  1. 2. WHO ARE WE ????
  2. 3. <ul><li>Part of the global Bertelsmann network </li></ul><ul><li>Media and communication service provider </li></ul><ul><li>Presence in more than 35 countries with more than 40 thousand employees </li></ul><ul><li>Provides services to more than 270 companies </li></ul>
  3. 4. Finance/ Insurance Airlines/ Tourism Public Sector Retail Consumer Goods Health- care Auto- motive Telco Energy Media IT/Hightech Fundraising The companies that trust us globally
  4. 5. What are we offering to Airlines industry ????
  5. 6. Customer Contact Centre <ul><li>Inbound Services </li></ul><ul><li>Outbound Services </li></ul>
  6. 7. <ul><li>Customer Care </li></ul><ul><li>Cross Selling and Up selling </li></ul><ul><li>Reservations </li></ul><ul><li>Inbound Sales </li></ul><ul><li>Complaint Management </li></ul><ul><li>Technical Support </li></ul>
  7. 8. OUT BOUND <ul><li>Tele Marketing </li></ul><ul><li>Tele Sales </li></ul><ul><li>Customer Retention </li></ul><ul><li>Collections </li></ul><ul><li>Satisfaction Surveys </li></ul>
  8. 9. MARKETING SERVICES
  9. 10. <ul><li>Events and promotion management </li></ul><ul><li>Market Research and Analysis </li></ul><ul><li>Tele sales and lead generation </li></ul><ul><li>Relationship Marketing </li></ul><ul><li>Rewards and redemption program </li></ul>
  10. 11. Our present clients
  11. 12. Why Arvato Services ????
  12. 13. <ul><li>German Company </li></ul><ul><li>One-stop-shop solution </li></ul><ul><li>More than 15 years of experience </li></ul><ul><li>Think Global Act Local Policy </li></ul><ul><li>Cutting-edge infrastructure </li></ul>

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