OW NE Laguna Beach, CA R IN THIS ISSUE YOU WILL FIND: AU NEW TU S - PRESIDENT’S MESSAGE - ENJOYING YOUR STAY MN LET 201 TER - RESERVATIONS - PLANNING YOUR VISIT 1 - ELECTIONS & ANNUAL MEETING - COMMITTEE REPORTS PRESIDENT’S MESSAGE Brian McEvoy, President Recognition—Thank You! Just a few weeks ago my family—grandparents to grand- children—spent another wonderful week at Laguna Surf,LAGUNA SURF where we enjoyed not only the wonderful weather and beautiful Pacific, but also the warm welcome and smiling service of Ramiro and his staff. We are very fortunate to have a very dedicated and loyal staff, many of whom have been here almost from the beginning and are very familiar with the resort and the needs of our owners. I encourage you to learn their names, get to know them, and show them you appreciate their work. Reservations – Getting Better? As many of you know, making reservations for that wonderful week at Laguna Surf can be very trying, particularly if you want an Ocean View unit during one of the high-demand weeks. Our thanks to the two committees who worked hard for more than a year on reservations -- we’re beginning to see some very encouraging results. See the reports below. Representation – Vote, Vote, Vote! Each year at the Annual Meeting we elect two or three owners to serve one the Board of Directors, but our govern- ing documents require that a certain minimum number of owners vote in the election. So we need you to send in your vote, even if you don’t attend the Annual Meeting. See below for details – and then VOTE! Brian McEvoy, President, Board of Directors, Laguna Surf Interval Owners Association RESERVATIONS Surf Day – Phone Reservations This year, after much work by our Surf Day Phone Committee, we used a new phone system for Surf Day reserva- tions. The system worked quite well until about 11:00 am, when the phone company (not the system) began drop- ping calls that had been on hold for four hours. (It seems that a phone line that is ―inactive‖ for four hours will be flushed and reactivated by the carrier.) Virtually all owners who were dropped got back in the queue later and were able to make their reservations, but it was very frustrating to wait so long and then lose your place. Overall, we think we have a system that can meet our needs, but we need to take steps to reduce the queue length so that no one can be on hold that long. The Committee will continue to work on this issue. Laguna Season Walk-in Courtesy For some time, the Reservations Committee has been dealing with the problems caused when people line up at the Resort to make walk-in reservations for the high-demand months of Laguna Season. The basic rule is to observe the guidelines posted before each trigger day and to be considerate of other owners – see the report below from Bob Pizzorno, Board member and Committee chair. ELECTIONS AND ANNUAL MEETING Vote Vote Vote! The election of board members will be held at our Annual Meeting in September. Ballots will be mailed to you well before then. PLEASE complete and mail in your ballots! Our By-Laws require a certain minumum of votes before we can conduct this meeting, and it is often touch-and-go as to whether or not we will have the required quorum. (If we don’t, we will have to cancel the meeting and incur the cost of a second mailing.) So, VOTE, VOTE , VOTE!
Page 2 L A G U N A S UR F L A G UN A B E A CH , CAENJOYING YOUR STAYMany Positive Comments on Refurbishment!Your Board is pleased to have received so many glowing comments on our recently completed refurbishment. If you have not seenthe new look yet, see your preview on our web page at www.LagunaSurf.orgDining Out?Here are some more tips on good local restaurants, Look for the opening of Asada this summer or fall (on the site of the formerJavier’s) -- Fine Mexican Cuisine | Prime Steaks | Festive Tequila Bar. Café 230 on Forest Ave is always a good bet (try their searedahi sandwich). The weekday full brunch at Las Brisas is a great value and offers a lovely view (call early for reservations). We hearthat meals next door at the Cliff restaurant in Laguna Village are good and the view is incredible (of course!). Our long-time favoriteis cocktails and appetizers on The Terrace at Hotel Laguna. And don’t miss 2-for-1 hamburgers on Tuesdays at Hennessey’s! Finally,one of our favorites, Sorrento, is changing names, but I am told the chef bought the place, so it is likely to remain pretty much un-changed. If you have any favorites we should feature, please email me and I will cover it in the next newsletter. You can find 70restaurants with their addresses, phone numbers and links to their menus online at: http://www.lagunabeachinfo.com/foodies/dining-out/. We also have a comprehensive menu book in the office. Bon Appetit!Using the TelevisionWe have provided a laminated alphabetical channel listing for your convenience. If you cannot find it contact the Front Desk. Also,if you get a TV guide in the Sunday newspaper, please leave it on the coffee table when you depart on Friday.Manager’s Meetings (Reminder)While you’re at the Resort, remember to join the manager and other owners at the Manager’s Meeting on Tuesday at 10:30. Thesemeetings are always quite interesting and you can learn and share your timesharing experiences with fellow owners and guests.Donuts and coffee are served.Things to Do In and Around LagunaThere are a great number of interesting things to do in the local area. I’ve listed a few to consider, and we’d love it if you would tellus more by responding via email to me. Science Discovery Center, Santa Ana – Go there en route; kids will love it Whale watching, Dana Point – A great family outing Balboa Island Ferry to the Fun zone – The kids and grandkids love this (good lunch at Newport Landing on the Newport peninsula) Pacific Marine Mammal Center, Laguna –Another one the kids love Bluebird Park, Laguna Beach – Great for the kids and grandkids Heisler Park, Laguna– Wonderful walk along the shoreline north of Main Beach Laguna Beach Theater, Laguna Beach Bowers Museum, Santa Ana – Lesser known cultural attractionYou can also visit a very comprehensive website for Laguna Beach at http://lagunabeach.com/PLANNING YOUR VISIT TO LAGUNA SURFTennis Anyone?Remember that there are great courts up at Laguna Beach High School; no charge. To find a partner, just leave your name and phonenumber or unit number at the Front Desk. Of course, add tennis gear to your packing list! There is also a local web service for locatingpartners: www.40-lovetennis.com. On the ―Find Partners‖ tab you can add your name to the list. It takes a week or so to get posted,so do so before you leave for Laguna.Wyndham Reservations Changes – Repeat ReminderThe Wyndham Reservations (Owner Services) office is now located in Springfield, MO. The telephone line, (800) 647-8001, is openfrom 5 AM to 5 PM, Pacific Time, Monday through Friday. They are closed on Saturday and Sunday.BUYING AND SELLING LAGUNA SURF INTERVALSBuy Another Week! Sales Continue – with a Bonus Week included!Did you know that when you buy a week of Laguna Surf from the Association that the money goes straight into our budget and helpskeep our annual fee increases low? Laguna Season intervals are being sold by the Association for a mere $5,200. And anyone whobuys a week will also receive a free one-week stay in January-March 2012. The value of this bonus week is, of co rse, $628, ContactTim Scheck via email at email@example.com or call him at (818) 203-0362, or both.Renting or Buying from an Owner!The Front Desk maintains a listing of intervals both for rent and for sale by private owners. The listings are posted outside the officeand also on our website. To add a listing, or request a current copy, email LagunaSurfFrontDesk@wyn.com. Prices are set by the own-ers; the Front Desk and the Association are not involved in these transactions.
OWNER NEWSLETTER Page 3BUYING AND SELLING LAGUNA SURF INTERVALSTimeshare Buyback/Sale Schemes/Scams (REPEAT ALERT)In this economy, there are lots of disreputable businessess out there trying to take advantage of timeshare owners who want to selltheir intervals. They are in business to make money, and not necessarily to help you. Our owners have continued success selling theirintervals by simply posting them on the ―For Sale‖ listing maintained by our Front Desk. Simply call (949) 497-6299, or email La-gunaSurfFrontDesk@wyn.com and give them your information. Interested buyers will call you and you can arrange the sale. BUT,never pay money up front to anyone who offers to try to sell your interval for you.COMMITTEESIn recent years, a great deal of the work to run Laguna Surf is being done by committtees. Each committee musts be chaired by aBoard member, but any owner may be a member of a committee. Contact the committee chair if you are willing to participate in thework of a committee.Facilities – (Chair: Tim Scheck) This committee coordinated the recent refurbishment of the units, and continues to oversee the ongo-ing condition of our resort’s facilities.Web – (Chair: Brian McEvoy) The web committee needs members! We’d like to enable owners to post their own notices of intervalsfor sale or rent, refresh the lagunasurf.org site, enhance our Facebook page.Reservations – (Chair: Bob Pizzorno) The Reservations Committee has been meeting frequently via telephone during the past yearand is hoping that this work will result in a better reservations experience. They are working on both Surf and Laguna season reserva-tions processes.Reservations Committee – Summary ReportWalk-In Queue for Laguna Season Trigger Dates: To help manage the line that forms outside the resort a day or more before TridderDays in May/June and August/September (high demand months for laguna Season), the Committee created and the Board approveda sign to clarify the Walk-In procedures for Laguna Season Trigger Dates. It is now placed on the Office door whenever a walk-in lineis expected. The Board also approved a Committee recommendation that all owners and guests residing at Laguna Surf during aweek that includes a high-demand Trigger Date, be notified of this fact in the "Weekly Events" handout that is given at check-in.Ownership of Multiple UnitsTo make the reservation procedures consistent for all reservation queues (Walk-In, Phone-In, and Write-In for Laguna Season and forSurf Season), the Committee proposed and the Board approved that owners of multiple intervals could make a second reservation inany queue by simply waiting for one rotation of the other two queues. The rationale for allowing a second reservation, after onerotation, is to allow owners to reserve two units for the same week or to reserve two consecutive weeks in the same unit (Surf Seasononly). This is considered an accommodation and not a right.Surf Day Reservation Queuesin preparation for Surf Day 2012 (Trigger Date for all 11 weeks of the 2012 Surf Season), the Committee addressed many concerns.Four proposals were approved by the Board and included in the Surf Day mailing to Surf Season owners LAGUNA SURF TRIGGER DATES WEEK 2012 CHECK IN DATE EARLIEST YOU CAN BOOK Friday, September 21, 2012 Monday, August 22, 2011 38 39 Friday, September 28, 2012 Monday, August 29, 2011 Friday, October 5, 2012 Tuesday, September 6, 2011 40 Friday, October 12, 2012 Monday, September 12, 2011 41 Friday, October 19, 2012 Monday, September 19, 2011 42 Friday, October 26, 2012 Monday, September 26, 2011 43 Friday, November 2, 2012 Monday, October 3, 2011 44 Friday, November 9, 2012 Monday, October 10, 2011 45 Friday, November 16, 2012 Monday, October 17, 2011 46 Friday, November 23, 2012 Monday, October 24, 2011 47 Friday, November 30, 2012 Monday, October 31, 2011 48 Friday, December 7, 2012 Monday, November 7, 2011 49 Friday, December 14, 2012 Monday, November 14, 2011 50 Friday, December 21, 2012 Monday, November 21, 2011 51 52 Friday, December 28, 2012 Monday, November 28, 2011
COMMUNICATIONSEmail CommunicationsWe now have a pretty good email list of our owners; about 80% of you are on the list. If you care to ensure we have your currentemail address, send it to Tim Scheck at firstname.lastname@example.org. Please indicate whether you are a Surf or Laguna season owner.Online Communicationchat with other owners at www.facebook.com/LagunaSurf.IMPORTANT NUMBERS AND ADDRESSES Laguna Surf Resort Address: 611 South Coast Hwy, Laguna Beach, CA 92651 Laguna Surf Website Address: lagunasurf.org Board Group Email Address: Board@LagunaSurf.org Front Desk Email Address: LagunaSurfFrontDesk@wyn.com Laguna Surf Resort Front Desk: (949) 497-6299, Ext. 0 Owner Services (Reservations)* (800) 647-8001, Press 1 (5 AM to 5 PM, Pacific Time, Monday-Friday) Owner Services Fax * (417) 883-5380 Laguna Season Trigger Date Phone: (866) 780-0222 Laguna Season Trigger Date Fax: (417) 883-5380 Laguna Season Email Address: LagunaSurf@wyn.com Laguna Season Written Request: Wyndham Vacation Ownership (Attn: Whitney Schrage) 1839 East Independence Springfield, MO 65804 Buying a Laguna Surf Interval: (818) 203-0362 * Note—This number is not valid for Surf Season reservation requestsCOMING DATES IN 2011/2012 Surf Season—Reservation Day Thursday, June 28, 2012 at 7:00am Plaza Resort and Spa 2601 Golf Club Drive BOARD OF DIRECTORS Palm Springs, CA 92264 President: Brian McEvoy Annual Meeting: Vice President: Tim Scheck September 24, 2011 at 10:00am—Laguna Beach Secretary: Shep Kanarek Treasurer: Tony Pearson Board Meetings: Member-at-Large: Bob Pizzorno September 24, 2011 at 1:00pm—Laguna Surf Resort Advisory Member: December 5, 2011 at 4:00pm—Laguna Surf Resort David Gabaldon March 5, 2012 at 4:00pm—Laguna Surf Resort June 4, 2012 at 4:00pm—Laguna Surf Resort *Meeting dates are subject to change The editor of our newsletter is Tim Scheck. He welcomes contributions and suggestions for content; just email to him. In addition stunning photographs are also welcome and can be added to our website.