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The Office of Human Resources Course Catalog


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The Office of Human Resources Course Catalog

  1. 1. Carolina Colleagues,We are pleased that you are interested in our employee courseofferings. Here at Carolina, the Office of Human Resources(OHR) strives to provide a variety of learning opportunities for allemployees. To reflect the wide variety of learning and developmentoptions available through OHR, this catalog has been divided intothree sections: Professional Development, HR Policy & Processes,and Work/Life & Wellness. So you can easily find trainingopportunities from other departments, we have also includedinformation in this catalog for various departments on campus.All of these courses are free to SPA and EPA employees of theUniversity.By offering these courses, the University strives to ensure thatits employees receive learning opportunities that will enrich theircareers. Moreover, through careful attention to the developmentof our employees, we can ensure that the skills of the Universityworkforce keep pace with changing needs — both locally andglobally. We hope you will find this catalog a useful resource foryour needs. Brenda Richardson Malone Vice Chancellor for Human ResourceFOR EMPLOYEES OF THE UNIVERSITYOF NORTH CAROLINA AT CHAPEL HILLFALL OHR on Facebook! Development HR Policy & Processes Work/Life & Wellness
  2. 2. 2 Human Resources Course Catalog • July 2013CLASS CALENDAR JULY - DECEMBER 2013PageJULY Page PageDay Day DayPageAUGUST Page PageDay Day Day8 Running Effective Meetings 1014 Teachers & State EmployeesRetirement Workshop1514 People Admin Training: TemporaryPostings1415 Change Management 515 Conversation Circle: OpeningDoors*620 I-9 Policy, Procedure & LawlogixTraining1320 Advanced Communication Skills* 51 EPA Non-Faculty HR Topics 122 Valuable Presentation Skills* 106 Interviewing Skills for Supervisors 86 Managing Interactions with YourEmployees*96 Time Management 107 People Admin Training: PermanentEPA Faculty and Non-Faculty148 Recognizing & RewardingEmployees10PageSEPTEMBER Page PageDay Day Day3 Postdoc HR Issues Training 134 Coaching Skills 101 (Introduction)* 54 People Admin Training: PermanentEPA Faculty and Non-Faculty145 Business Writing Essentials 510 Customer Service Skills 711 A Baby! What Do I Do? 1511 People Admin Training: TemporaryPostings1412 Diversity in the Workplace 712 Americans with Disabilities Act(ADA) Training1217 SPA Hiring: From Posting thruProbation1318 It Takes All Types: Intro to MBTI 818 Email & Records Management 718 PeopleAdmin Training: SPAPermanent Postings1418 Developing OrganizationalPartnerships719 I-9 Policy, Procedure & LawlogixTraining1319 Fundamental Communication Skills 824 Making the Workplace MoreSustainable: Level 1*925 Moving from Peer to Manager 925 Medicare Workshop 1526 Recognizing & RewardingEmployees10*Denotes a multi-day class; see classdescription for details3 PeopleAdmin Training: PermanentEPA Faculty and Non-Faculty149 Customer Service Skills 79 Valuable Presentation Skills* 109 Conversation Circle: ManagersCircle*610 Managing at a Distance* 910 People Admin Training: TemporaryPostings1712 Conversation Circle: Prospective &New Manager or Supervisors*615 Performance Management &Disciplinary Processes for SPAEmployees*1317 People Admin Training: SPAPermanent Postings1418 SPA Hiring: From Posting thruProbation1323 I-9 Policy, Procedure & LawlogixTraining1324 Managing Interactions with YourEmployees*930 Coaching Skills 101 (Introduction)* 530 It Takes All Types: Intro to MBTI 821 People Admin Training: SPAPermanent Postings1422 Foundations of Supervision atCarolina822 People Admin Training: Post Docs 1427 Stress Management 1028 Managing Interactions with YourEmployees*930 Preventing Sexual Harassment 13
  3. 3. July 2013 • Human Resources Course Catalog 3*Denotes a multi-day class; see classdescription for detailsCLASS CALENDAR JULY - DECEMBER 2013PageOCTOBER Page PageDay Day Day1 Change Management 51 Foundations of High PerformingTeams72 Managing Projects Successfully* 92 People Admin Training: PermanentEPA Faculty and Non-Faculty148 Preventing Sexual Harassment 139 Foundations of Supervision atCarolina89 Managing at a Distance* 99 People Admin Training: TemporaryPostings1410 Valuable Presentation Skills* 1010 Effective Decision Making 716 EPA Non-Faculty HR Topics 1216 People Admin Training: SPA Perma-nent Postings1416 Leading Change in the Workplace 817 Conflict Management Skills for theWorkplace622 Running Effective Meetings 1023 I-9 Policy, Procedure & LawlogixTraining1323 It Takes All Types: Intro to MBTI 823 People Admin Training: Post Docs 1429 Advanced Communication Skills * 530 Teachers & State EmployeesRetirement Workshop15PageNOVEMBER Page PageDay Day Day1 Overcoming Team Dysfunctions 95 Diversity in the Workplace forSupervisors75 Advanced PresentationalSpeaking*56 Coaching Skills 201 (Advanced)* 66 Email & Records Management 76 A Baby! What Do I Do? 156 People Admin Training: PermanentEPA Faculty and Non-Faculty147 Customer Service Skills 77 Critical Thinking Skills 67 Time Management* 1013 SPA Classification & CompensationManagement1313 People Admin Training: TemporaryPostings1414 Recognizing & RewardingEmployees1014 MBTI and the Workplace 915 Determining Cause for DisciplinaryActions1219 I-9 Policy, Procedure & LawlogixTraining1320 It Takes All Types: Intro to MBTI 820 People Admin Training: SPAPermanent Postings1421 Moving from Peer to Manager 9PageDECEMBER PagePageDay Day Day3 Foundations of Supervision atCarolina84 People Admin Training: PermanentEPA Faculty and Non-Faculty145 Postdoc HR Issues Training 135 Americans with Disabilities Act(ADA) Training1210 Business Writing Challenges 511 People Admin Training: TemporaryPostings1412 Preventing Sexual Harassment 1312 MBTI and Leadership 82 People Admin Training: Post Docs 1417 I-9 Policy, Procedure & LawlogixTraining1318 Stress Management 1018 People Admin Training: SPAPermanent Postings14
  4. 4. 4 Human Resources Course Catalog • July 2013Courses listed on this page are not more or less important than courses listed in other parts of the catalog; they are listed here for quick reference.Courses may be taken individually or as part of a focused curriculum organized into topic areas. The learning modules cover four areas frequentlyrequested for employee development: Communication, Leadership, Project Management, and Supervision/Management. Classes listed under theFundamental Courses heading offer a starting point for exploring a particular area, and the Advanced Courses give deeper or more specializedlearning. These recommendations allow you to focus your self-directed study and learning at either a fundamental or advanced level of professionaldevelopment. If you have questions about the topic areas, contact Training & Talent Development in the Office of Human Resources at 962-2550 Courses1. Foundations of Supervision atCarolina2. Running Effective Meetings3. Performance Management ofSPA Employees4. Interviewing Skills forSupervisors5. Moving from Peer ToManager6. Preventing Sexual Harassment7. ADA TrainingAdvanced Courses1. Managing Interactions withYour Employees2. Effective Decision Making3. Coaching Skills4. Change Management5. Conversation Circle-Managers Circle6. Rewards & Recognition7. Conversation Circle –Managers CircleFundamental Courses1. It Takes All Types: Introductionto MBTI2. Fundamental CommunicationSkills3. Customer Service Skills4. Business Writing Essentials5. Critical Thinking Skills6. Valuable Presentation SkillsAdvanced Courses1. Advanced Communication Skills2. Business Writing Challenges3. Influencing & NegotiatingEffectively4. MBTI & the Workplace5. Conversations with YourManager6. Developing OrganizationalPartnerships7. Advanced Presentational SpeakingFundamental Courses1. Foundations of HighPerforming Teams2. Ethics in the Workplace3. Coaching Skills 1014. Conflict Management Skills5. Stress Management6. Diversity in the Workplace forSupervisorsAdvanced Courses1. MBTI & Leadership2. Advanced Coaching Skills3. Overcoming Team Dysfunctions4. Influencing & NegotiatingEffectively5. Developing OrganizationalPartnerships6. Leading ChangeFundamental Courses1. Managing Projects Successfully2. Foundations of HighPerformance Teams3. Running Effective Meetings4. Time ManagementAdvanced Courses1. Advanced Project Management2. Diversity in the Workplace3. Change Management4. Overcoming TeamDysfunctions5. Influencing & NegotiatingEffectivelyCommunicationLeadershipProject ManagementSupervisory/ManagementLearningModulesOnline ITTraining ResourcesThe ITS Software Acquisition office is pleased to announce two new online technical training opportunities for faculty and staff. Both can be reachedfrom LearnIT Online, a site that is a repository of links to online learning for the majority of licensed software available from ITS. Some of the linksare internal to UNC and others are linked directly to the software vendors’ websites.Microsoft IT Academy: The Microsoft IT Academy site is a e-learning site that provides over 2000 online courses. Courses include online trainingon Microsoft Word, Excel, PowerPoint, and other parts of the Microsoft Office suite, as well as more specific courses aimed at IT professionals. Thecourses are broken down into 13 libraries based on the different product families that Microsoft offers (i.e. Office 2010 or Windows Client). An Onyenand password are necessary to access the library, and a specialized access code is required for each of the 13 is a licensed online video-training library that has more than 1,900 software, career development, and technology trainingtitles that faculty and staff can access from anywhere using an internet browser and Onyen login. Lynda’s video courses are taught by industry experts,working professionals, and veteran teachers. The library features software from Adobe, Apple, Autodesk, Blackboard, Facebook, Google, HTML,Microsoft, Open Source, SPSS, Twitter and many more that allow users to learn the latest tools and techniques in business, social media, digitalmedia, design and development.For more information or to access all of the online technical training available from ITS, visit
  5. 5. July 2013 • Human Resources Course Catalog 5Professional Development ClassesCourses in the Professional Development section are listed alphabetically and are designed to enhance essential workplace skills and knowledge.Each course is focused on creating skills to help increase job effectiveness and advance the quality of work performance. If you have questionsabout courses or other aspects of professional development, contact Training & Talent Development in the Office of Human Resources at 962-2550or PRESENTATIONAL SPEAKINGPrerequisite: Completion of “Valuable Presenta-tion Skills.”This program is for people who are familiarwith the fundamental principles of presen-tational speaking and recognize the need tohone their skills for added polish and increasedaudience engagement. Advanced Presenta-tional Speaking will build on the skills and toolsintroduced in the Valuable Presentation Skillscourse and will equip participants to makeincremental improvements in their presenta-tions by: increasing credibility as a presenter,developing dynamic openings and powerfulclosings, thinking on their feet, avoiding com-mon pitfalls that can ruin an otherwise effectivepresentation, and much more. Participants areencouraged to bring notes for an upcomingpresentation or one they would like to improve.Divided into two parts, this program will allowparticipants an opportunity to deliver a presen-tation for an audience of peers (classmates) andreceive feedback.Who should attend:• Employees who have delivered severalpresentations• Someone who delivers presentations as aregular requirement for work• Presenters who are aware of how to de-velop a foundation for presentationsLocation: 104 Airport Drive, 1402Date: Tues., Nov. 5 & 19Time: 8:30 a.m. to 12:30 p.m.Instructor: Verita MurrillADVANCED COMMUNICATION SKILLSPrerequisite Course: Completion of “FundamentalCommunication Skills.”Based on extensive research on effective com-munication and influencing, this course pro-vides clear, practical principles and skills thatparticipants can immediately put into action tobuild rapport and create more successful out-comes in key interactions and business relation-ships. These skills are especially useful in work-ing with people we perceive to be “different”than ourselves, and in “difficult” interactions.This very active approach to building rapportand communication skills is based largely onthe change system called Neurolinguistic Pro-gramming (NLP), and challenges many of ourassumptions and common sense ideas aboutcommunication and relationships.Section 1Location: 104 Airport Dr., 1501-A&BDate: Tues. & Wed., Aug. 20 & 21Time: 8:30 a.m. to 12:30 p.m.Instructor: Joy BirminghamSection 2Location: 104 Airport Dr., 1501- A&BDate: Tues. & Thurs., Oct. 29 & 31Time: 8:30 a.m. to 12:30 p.m.Instructor: Joy BirminghamBUSINESS WRITING CHALLENGESPrerequisite: Completion of “Business WritingEssential’s” or equivalent knowledge and skills.Learn how to polish your writing skills in thisinteractive class. Emphasis will be placed onactually writing, then editing your text, andfinally producing a copy that conveys yourintended meaning with clarity, professionalism,and grace. You may want to bring a laptop com-puter to allow for easier writing and editing;also bring some examples of your writing thatyou can work on and receive feedback duringclass. Producing consistent, professional text fora variety of circumstances can be challengingbut is not impossible.Location: 104 Airport Drive, 1501-A&BDate: Tues., Dec. 10Time: 9 a.m. to 3 p.m.Instructor: William FreyBUSINESS WRITING ESSENTIALSDoes your business writing convey your ideasin a concise and professional manner? Whenyou need to write a business document, do youdraw a blank on how to start? Have you eversent a business email that was misinterpretedby the receiver? If so, join us in Business Writ-ing Essentials, where we will review the processof business writing from the planning phase toassessing your audience to writing drafts. Alsocovered will be tips for proofreading and edit-ing and successful formats for business letters,emails, and presentation slides. This session willbe packed with opportunities to practice busi-ness writing skills and participants will leavewith a packet of detailed information on bestbusiness writing practices.Location: 104 Airport Dr., 1501-A&BDates: Thurs., Sept. 5Time: 9 p.m. to 12:30 p.m.Instructor: William FreyCHANGE MANAGEMENTWhen you are faced with change in the work-place, do you see a challenge? Do you seechange in the workplace as something to beembraced or endured? What strategies couldhelp you find the opportunities that are hiddenwithin challenging change situations?In this highly interactive workshop, we will takea look at your understanding of change in theworkplace and will learn specific tools targetedto help us understand and thrive in a changingenvironment. Through the use of change mod-els, interactive dialogue, and work on a real-time change situation, we will explore togetherbest practices for turning the challenges of achanging workplace into opportunities to excel!Location: 104 Airport Dr., 1501-CDate: Thurs., Aug. 15Time: 8:30 a.m. to 12:30 p.m.Instructor: Joy BirminghamLocation: 104 Airport Dr., 1501-CDate: Tues., Oct. 1Time: 8:30 a.m. to 12:30 p.m.Instructor: Joy BirminghamCOACHING SKILLS 101 (Introduction)Coaching is defined as individualized teach-ing, generally by a manager or peer, to assist indeveloping another’s skill sets. Coaching is theact (and art) of providing support for someone’sdevelopment or improvement without remov-ing their responsibility to help themselves. Byassisting and supporting people as they worktoward gaining awareness of developmentalneeds, uncovering strengths and improvingperformance, coaching is an essential skill formanagers and supervisors (employees withoutsupervisory responsibilities are also welcome).In this session, participants will: gain a workingdefinition for coaching; examine some coachingmodels; practice coaching skills; and becomefamiliar with coaching resources.Section 1Location: 104 Airport Dr., 1501-CDate: Tues. & Thurs., July 30 & 31Time: 8:30 a.m. to 12:30 p.m.Instructor: Joy BirminghamSection 2Location: 104 Airport Dr., 1501-CDate: Tues. & Thurs., Sept. 4 & 5Time: 8:30 a.m. to 12:30 p.m.Instructor: Joy BirminghamCourseDescriptions
  6. 6. 6 Human Resources Course Catalog • July 2013COACHING SKILLS 201 (Advanced)Prerequisite Course: Completion of “CoachingSkills 101 (Introduction).”In Coaching 101 (Introduction), we learnedthe science behind coaching and the skills thatare essential for effectively helping anotherperson develop themselves. In Coaching 201(Advanced), we will look more closely at therelationship building process, fine tuning theskills you have already used in coaching andavenues for helping a client, employee, or col-league move exponentially toward their desiredgoals.In this session, participants will define thecoaching relationship between themselvesand their coachee, learn to make a distinctionbetween when coaching is or is not appropri-ate, advance their coaching skills; and becomecommitted to self-coaching and possibly seek-ing their own coach or peer coach for continu-ous professional development.Location: 104 Airport Dr., 1501-1402Date: Wednesdays, Nov. 6 & 13Time: 8:30 a.m. to 12:30 p.m.Instructor: Joy BirminghamCONFLICT MANAGEMENT SKILLS FORTHE WORKPLACEThis workshop interactively presents a varietyof skills which can be used in different situ-ations where conflicts arise in the workplace(and elsewhere). Participants will identifybehavioral styles, perceptions, and tools formanaging conflicts. Emphasis will be placed oneffective, compassionate communication. Thisworkshop is appropriate for addressing con-flicts between coworkers, with customers, andbetween managers and their charges.Location: 104 Airport Dr., 1501-A&BDate: Thurs., Oct. 17Time: 8:30 a.m. to 4:30 p.m.Instructor: William FreyCONVERSATION CIRCLE – MANAGERSCIRCLEConversation Circles are an approach to shar-ing ideas, addressing problems and thinkingtogether about solutions or best practices witha group of people with common interests. TheManagers Conversation Circle is an opportu-nity for faculty and staff with management orsupervisory responsibilities to connect withother managers across campus to think andlearn together and leverage their shared knowl-edge to improve individual management ef-fectiveness. The Managers Circle will meet onetime per month for six months.Location: 104 Airport Dr., 1501-CDates: Tues., July 9, Aug. 13, Sept. 10, Oct. 8,Nov. 12, Dec. 10Time: 2 p.m. to 3:30 p.m.Instructor: Verita MurrillCONVERSATION CIRCLE – PROSPECTIVEAND NEW MANAGERS OR SUPERVISORSProspective managers and supervisors, as wellas those recently (less than one year ago) pro-moted or newly hired into a management orsupervisory role, are invited to join our newlyforming Conversation Circle. This circle is anopportunity for faculty and staff with the desireto step in a management or supervisory role, ornew to such a role, to connect with other indi-vidual contributors across campus to think andlearn together and leverage their shared knowl-edge to develop their individual supervisoryand management effectiveness. This circle is acollaborative approach to sharing ideas, distin-guishing between a future manager or supervi-sory role and their current responsibilities, andthinking together about best practices with agroup of people with common interests. TheProspective and New Supervisors or ManagersCircle will meet the third Wednesdays of eachmonth for six months.Location: 104 Airport Dr., 1501-CDates: Fridays – July 12, Aug. 16, Sept. 6,Oct. 4, Nov. 8, Dec. 6Time: 9 a.m. to 10:30 p.m.Instructor: Joy BirminghamCONVERSATION CIRCLE – OPENINGDOORSPrerequisite: The Opening Doors workshop (spon-sored by UNC School of Medicine) is a prerequisitefor this Conversation Circle.The Opening Doors Conversation Circle isan opportunity for participants to continuethe awareness-raising conversations initiatedat the diversity appreciation workshop titled,“Opening Doors: A Personal and ProfessionalJourney” sponsored by the UNC School ofMedicine.For more information about the OpeningDoors workshop, visit the Opening Doorsworkshop web page at: register for the Opening Doors workshop,contact Ms. Sheilah Clayton at (919) 962-6559or at Health Sciences Library, Room 527—Room 329Dates: Thursdays, Aug. 15, Sept. 19, Oct. 17,Nov. 21, Dec. 19Time: 3 p.m. to 4:30 p.m.Instructor: Steven HumesCRITICAL THINKING SKILLSWhen problems arise, how do leaders and ad-mired thinkers produce appropriate solutions?Critical thinking is the ability and willing-ness to assess information and make objectivejudgments based on well-supported reasons.Successful organizations recognize that criticalthinking and accurate solutions to problemssignificantly enhance customer satisfaction andemployee effectiveness. In this two-half-daycourse, you will use case studies and exercisesto learn how to:• Systematically analyze a specific prob-lem or issue• Leverage tools and techniques based onresearch and experimentation• Recognize and remove obstacles to clearthinking• Make better decisions through criticalthinking and analytical problem solvingCourseDescriptionsCommunications and Talent Training_development@unc.eduKathy BryantSenior Director, HR Communications &Talent DevelopmentPhone: 962-0266Email: Verita MurrillSenior Manager,Training & TalentDevelopmentPhone: 962-9683Email: verita_murrill@email.unc.eduJoy BirminghamProfessional Development SpecialistPhone: 962-9681Email: joy_birmingham@unc.eduChristie DavisPublic Communications SpecialistPhone: 962-9682Email: christie_davis@unc.eduWill FreyProfessional Development SpecialistPhone: 962-9685Email: will_frey@unc.eduLaura GonzálezPrograms & Projects SpecialistPhone: 962-2549Email: gonzalel@email.unc.eduKelleigh HugginsProfessional Development SpecialistPhone: 843-2778Email: khuggins@email.unc.eduCommunication &TalentDevelopmentContact Information
  7. 7. July 2013 • Human Resources Course Catalog 7Location: 104 Airport Dr., 1501- CDates: Thursday, Nov. 7Time: 8:30 a.m. to 12:30 p.m.Instructor: William FreyCUSTOMER SERVICE SKILLSEffective customer service, both external andinternal, is critical to the success of the Uni-versity. UNC customers include internal andexternal faculty and staff, students, parents,alumni, and community partners (town). Thisprogram introduces skills needed to enhancecustomer relations, deliver top quality service,handle difficult customers, and say “no” with-out inflaming the customer. As a result of thisseminar, you will be able to: recognize the im-portance of customer service in retaining cus-tomers as well as in building and maintainingrelationships; understand the needs of custom-ers and empathize with them; understand dif-ficult customers; project a professional imagewith customers over the phone and in-person;handle challenging service-oriented situations;apologize skillfully; solve customer problemsand other related customer service issues.Section 1Location: 104 Airport Dr., 1501-A&BDate: Tues., July 9Time: 8:30 a.m. to 12:30 p.m.Instructor: Kelleigh HugginsSection 2Location: 104 Airport Dr., 1501- A&BDate: Tues., Sept. 10Time: 8:30 a.m. to 12:30 p.m.Instructor: Kelleigh HugginsSection 3Location: 104 Airport Dr., 1501- A&BDate: Thurs., Nov. 7Time: 8:30 a.m. to 12:30 p.m.Instructor: Kelleigh HugginsDEVELOPING ORGANIZATIONALPARTNERSHIPSAs a leading public institution, Carolina’s workenvironment requires departments, teams,schools and divisions to effectively balancenew, multiple, and competing priorities andin some instances, to do more with fewerresources. An often overlooked yet beneficialtool in this balancing act is the critical strat-egy of partnership. Successful organizationalpartnerships expand resources, enhance focuson issues that matter most, encourage strategicwork load sharing, and promote healthy work-ing relationships.Participants in this workshop will learn torecognize a partnership opportunity, buildstrategic alliances, identify and cultivate thecharacteristics of effective partnerships, andunderstand the essential components of sus-taining effective partnerships.Location: 104 Airport Dr., 1402Date: Wed. Sept. 18Time: 8:30 a.m. to 12:30 p.m.Instructor: Verita MurrillDIVERSITY IN THE WORKPLACEThere is no doubt that we live in an increasing-ly diverse world. The need to be able to com-municate effectively and work together withdiverse people and help them reach commongoals is becoming increasingly obvious. As aresult of this interactive seminar, you will beable to learn to communicate effectively withyour peers and supervisors concerning diver-sity issues, understand the framework for di-versity at the university, engage in and encour-age free and open discussion of diversity issues,share ideas and experiences involving diversity,become familiar with statistics on gender andminority presence in the campus student bodyand workforce, and become familiar with someof the initiatives, programs and services offeredon campus with a diversity focus.Location: 104 Airport Dr., 1501-A&BDate: Thurs., Sept. 12Time: 8:30 a.m. to 12:30 p.m.Instructor: Diversity & Multicultural AffairsDIVERSITY IN THE WORKPLACE FORSUPERVISORSThere is no doubt that we live in an increas-ingly diverse world. The need to be able tocommunicate effectively, build teams and en-courage collaboration amongst diverse peoplesto help them reach common goals is becomingincreasingly obvious. As a result of this inter-active seminar, you will be able to: effectivelycommunicate with your employees concerningdiversity issues; explore national trends of peerinstitution programs that are making a differ-ence globally; learn strategies on how valuingdiversity improves employee satisfaction andproductivity; begin understanding the frame-work for diversity at the University; developshared language for mutual respect; encouragefree and open dialog on difference and valuingdifferences; model effective tactics for mutualcooperation and communication; moderateconflicts arising from diversity issues (intoler-ance, racism, homophobia, sexism); share ideasand experiences involving diversity issues; be-come familiar with statistics on UNC’s diversecampus community; become familiar withsome of the initiatives, programs and servicesoffered on campus with a diversity focus; andlearn ways of becoming and encouraging yourstaff to become more involved with Carolina’sdiverse communities.Location: 104 Airport Dr., 1501-CDate: Tues., Nov. 5Time: 8:30 a.m. to 12:30 p.m.Instructor: Diversity & Multicultural AffairsEFFECTIVE DECISION MAKINGEvery action and interaction we undertake(or avoid!) is the consequence of a decision,yet we often spend more time evaluating theaction itself than the decision making that ledto the action. In this course we’ll look at formaldecision making models and processes, as wellas the “unconscious” decisions we are alwaysmaking moment to moment. The objective isto provide you with skills and insights you canapply immediately to improve individual andgroup decision-making..Location: 104 Airport Dr., 1501-CDate: Thurs., Oct. 10Time: 8:30 a.m. to 12:30 p.m.Instructor: William FreyEMAIL MANAGEMENT AND RECORDSMANAGEMENT - NEWLY COMBINED!Are your filing cabinets bursting with oldrecords? Is your email inbox overflowing withemails? Would you like to become better andmore efficient at managing your records andemails? Email and Records Management isa basic overview of the records managementpolicies that govern the retention of email aswell as electronic and paper records at UNC.The course will cover the legal ramifications ofrecords management; demonstrate how to usethe Records Retention and Disposition Sched-ule, and present efficient methods for manag-ing paper and electronic records, includingemails.Section 1Location: 104 Airport Dr., 1501-CDate: Wed., Sept. 18Time: 9 a.m. to 10:30 a.m.Instructor: Lawrence Giffin, UniversityArchivesSection 2Location: 104 Airport Dr., 1501-CDate: Wed., Nov. 6Time: 9 a.m. to 10:30 a.m.Instructor: Lawrence Giffin, UniversityArchivesFOUNDATIONS OF HIGHPERFORMING TEAMSThe word “teams” has become a catch phrasefor almost any group of people brought togeth-er to accomplish almost anything. As part ofthe University system, working with others isa common reality. The need for quality leader-ship, skills to manage personnel and a goodsystem for communication are essential. Thisprogram is designed to provide the essentialfoundations of leading your team to success.Participants will gain insights into setting amission and vision, managing effective teamcommunication, clarifying expectations, andsolving problems in a team environment. Planon an engaging, interactive session filled withCourseDescriptions
  8. 8. 8 Human Resources Course Catalog • July 2013practical “take home” tools.Location: 104 Airport Dr., 1501-A&BDate: Tues., Oct. 1Time: 8:30 a.m. to 12:30 p.m.Instructor: William FreyFOUNDATIONS OF SUPERVISIONAT CAROLINAYour role as supervisor/manager is critical tothe success of the University by providing frontline leadership for your team. This programis designed to increase your awareness of theresources and skills that will help you performwith less friction, greater effectiveness, andhigher productivity. Course content includesan introduction to the challenges of supervi-sion, developing managerial best practices,building trust with your team, learning effec-tive communication skills with direct reports,and gaining knowledge of essential policies andresources. This program will also present thevalue and use of the online manager’s toolkit.Participants will gain a useful set of skills andknowledge, a plan for professional develop-ment, and insights into what it takes to be aneffective supervisor at in the unique environ-ment of the University.Section 1Location: 104 Airport Dr., 1501-A&BDate: Thurs., Aug. 22Time: 8:30 a.m. to 4:30 p.m.Instructor: William Frey / Kelleigh HugginsSection 2Location: 104 Airport Dr., 1501-A&BDate: Wed., Oct. 9Time: 8:30 a.m. to 4:30 p.m.Instructor: Kelleigh HugginsSection 3Location: 104 Airport Dr., 1501-A&BDate: Tues., Dec. 3Time: 8:30 a.m. to 4:30 p.m.Instructor: Kelleigh HugginsFUNDAMENTAL COMMUNICATIONSKILLSCommunication is part of our everyday life.From practical conversations with co-workers,to how we present ourselves to our supervisors,learning good communication skills is essentialto succeeding in the workplace. This coursewill provide an overview of key fundamentalskills and attitudes. Topics that will be coveredinclude: listening skills, providing opinions andcomments, reading the environment, and fram-ing your message. Skill practice will reinforcethese vital communication tools so they may beapplied immediately following the course.Location: 104 Airport Drive, 1501-A&BDate: Thurs., Sept. 19Time: 8:30 a.m. to 4:30 a.m.Instructor: William FreyINTERVIEWING SKILLSFOR SUPERVISORSPrerequisite Course: Successful Completion of Pre-Work Is MandatoryLooking for a candidate with “the right stuff”for a vacant position? Unsure of the right ques-tions to ask in an interview? Worried aboutlegal issues around interviewing? In this work-shop, participants will learn: the fundamentalsof Behavior-Based Interviewing, how to avoidcommon pitfalls that can derail a successfulinterview, to distinguish between permissiblequestions and illegal questions, and how todetermine if a candidate is right for the job.Location: 104 Airport Dr., 1501-CDate: Thurs., Aug. 6Time: 9 a.m. to 3 p.m.Instructor: Employment & StaffingIt TAKES ALL TYPES: INTRO TO MBTIThe behavior of those around us sometimesseems surprising or confusing. We questiontheir actions and even wonder at times aboutour own behavior. Why do we do the things wedo? This interactive workshop uses the Myers-Briggs Type Indicator (MBTI) to help examinewhy others behave the way they do and whyyou are the person you are. The instrumentreveals your indicated preferences from anonline assessment, and the information is usedin the session to help you gain insight intoyour personality type. Participants will learn tounderstand the concepts of different personal-ity types; recognize their own type of behavior;and recognize the ethical pitfalls of using typeinappropriately and how to avoid them.Note: Early registration is required. Instruc-tions for taking the MBTI online will beemailed to each participant prior to the work-shop. The instruments must be completedwithin the time specified. Participants who donot complete their assessments on time maynot attend that session, but may register for thenext available session.Section 1Location: 104 Airport Dr., 1501-A&BDate: Tues., July 30Time: 8:30 a.m. to 12:30 p.m.Instructor: William FreySection 2Location: 104 Airport Dr., 1501-A&BDate: Wed., Sept. 18Time: 8:30 a.m. to 12:30 p.m.Instructor: Joy BirminghamSection 3Location: 104 Airport Dr., 1501-A&BDate: Wed., Oct. 23Time: 8:30 a.m. to 12:30 p.m.Instructor: William FreySection 4Location: 104 Airport Dr., 1501-A&BDate: Wed., Nov. 20Time: 8:30 a.m. to 12:30 p.m.Instructor: Joy BirminghamLEADING CHANGE IN THE WORKPLACEPrerequisite: Completion of “Change Manage-ment” is strongly recommended. This course is forparticipants who currently have management and/or leadership responsibilities.Change continues to be a crucial component(and often a challenge) of departments andteams throughout the University. As a result,managers and leaders are required to leadchange initiatives that impact not only theorganization’s operations but also the emotionsof team members who are charged to carryoutand undergo change. This course is designedto provide practical tools for change leaders to:• Effectively communicate change mes-sages (what, why, when, how, etc.)• Set clear expectations regarding thephases of change and potential coursecorrections• Consider the practical and emotionalelements of change• Understand the stages of change withinan in-tact teamLocation: 104 Airport Dr., 1402Date: Wed., Oct. 16Time: 8:30 a.m. to 12:30 p.m.Instructor: Verita MurrillMBTI AND LEADERSHIPPrerequisite: Completion of “It Takes All Types:Intro to the MBTI” and/or knowledge of yourMBTI type.This workshop will provide leaders with anunderstanding of how personality types caninfluence leadership effectiveness, an awarenessof their own style, and strategies for using thatawareness to improve one’s own performance.Through group discussions, participants willexplore how leadership style impacts team dy-namics, ways of communicating effectively, useof time, and characteristic ways of dealing withcolleagues. Participants will learn the strengthsand developmental needs associated withpersonality types, discover how basic mentalfunctions are expressed in leader behavior, anduse problem solving models that engage majorpreferences of all types.Location: 104 Airport Dr., 1501-CDate: Thurs., Dec. 12Time: 8:30 a.m. to noonInstructor: William FreyCourseDescriptions
  9. 9. July 2013 • Human Resources Course Catalog 9MBTI AND THE WORKPLACEPrerequisite: Completion of “It Takes All Types:Intro to the MBTI” and/or knowledge of yourMBTI type.Designed as a follow-up course to “It TakesAll Types: Intro to the MBTI,” this workshopis intended to help participants gain practicalideas for utilizing type in the workplace andon teams. Participants will begin by exploringhow their own type can be expressed throughworking styles and preferences. Subsequently,participants will explore how other type prefer-ences can be expressed in the workplace, andwill examine hands-on techniques for navigat-ing effective working styles among all types.Through the use of discussion and small groupexercises, class participants will gain tools andinsight for utilizing type in typical workplacesituations including, team building and apply-ing the type lens to the larger organization.Location: 104 Airport Dr., 1501-CDate: Thurs., Nov. 14Time: 8:30 a.m. to noonInstructor: William FreyMAKING THE WORKPLACEMORE SUSTAINABLE – LEVEL 1Sustainability is a core value and top-levelpriority at Carolina. Success depends on eachof us taking an active role. Be the leader in yourworkplace by learning practical steps to be-come more economically, environmentally, andsocially responsible. This workshop will helpparticipants identify, measure, and promotesustainable change opportunities in their areas.Participants will learn about sustainability goalsand initiatives at UNC, become “green events”certified, and learn how to conduct a Work-place Sustainability Assessment.Location: 104 Airport Dr., 1501-CDate: Tues., & Thurs., Sept. 24 & 26Time: 8:30 a.m. to 12:30 p.m.Instructor: Sustainability Office, Office of WasteReduction and RecyclingMANAGING AT A DISTANCEIn the mission statement of the University ofNorth Carolina at Chapel Hill it states, “Wealso extend knowledge-based services andother resources of the University to the citi-zens of North Carolina and their institutionsto enhance the quality of life for all people inthe State.” This commitment to serve NorthCarolinians across the state requires manyemployees to live and work outside ChapelHill. Managing and supervising employees ata distance has become a reality for us on at anational level and possibly on a global scale.Participants will learn best practices for work-ing with employees who don’t reside on thesame premises on a daily basis. They willexplore the dos and don’ts of managing at a dis-tance, based on the developmental needs of themanager, employees and department historyand will leave with a customized implementa-tion plan to use with their employees immedi-ately.Section 1Location: 104 Airport Dr., 1501-CDate: Wednesdays, July 10 & 17Time: 8:30 a.m. to 12:30 p.m.Instructor: Joy BirminghamSection 2Location: 104 Airport Dr., 1501-CDate: Wed., Oct. 9 & 16Time: 8:30 a.m. to 12:30 p.m.Instructor: Joy BirminghamMANAGING INTERACTIONSWITH YOUR EMPLOYEESManaging people in today’s workplace envi-ronment can be challenging. As SPA and EPAadministrators, managers and supervisors, youare asked to lead both individuals and teams,adapt to restructured organizations, assumemore responsibility with limited resources, andaddress the work-related needs of an ever-changing, diverse workforce. This interactiveworkshop will help build your skills in commu-nicating with your employees. You will learnand practice techniques for building commit-ment among your staff, discussing performanceproblems, administering discipline, and giv-ing praise and support. Topics to be coveredinclude: interaction management essentials,coaching for improvement, and coaching forsuccess.Section 1Location: 104 Airport Dr., 1501-A&BDate: Wed. & Thurs., July 24 & 25Time: 8:30 a.m. to 12:30 p.m.Instructor: Joy BirminghamSection 2Location: 104 Airport Dr., 1402Date: Tues. & Wed., Aug. 6 & 7Time: 8:30 a.m. to 12:30 p.m.Instructor: William FreySection 3Location: 104 Airport Dr., 1501-A&BDate: Wed. & Thurs., Aug. 28 & 29Time: 8:30 a.m. to 12:30 p.m.Instructor: Joy BirminghamMANAGING PROJECTS SUCCESSFULLYDesigned to improve proficiency in plan-ning, scheduling, budgeting, and control-ling projects, this course distinguishes itselffrom other project management curriculumsby addressing project management realitiesoften overlooked: The critical skills of lead-ership, communication, and team-building.This multidisciplinary approach to managingprojects provides a breadth of knowledge andskill that helps participants become efficientand effective project managers. At the end ofthe session participants will be able to definethe characteristics of a successful project anddescribe the phases of a project life cycle; rec-ognize and manage the challenges of managingin a functional organization structure versusthe project management matrix organization;employ specific techniques to execute eachmajor phase of a project including determiningproject requirements, planning tools, and proj-ect control and evaluation methods, and applyeffective leadership behaviors in the projectteam environment to enhance communication,motivation and trust.Location: 104 Airport Dr., 1501-A&BDate: Wed. & Thurs., Oct. 2 & 3Time: 8:30 a.m. to 4:30 p.m.Instructor: Ray GiemzaMOVING FROM PEER TO MANAGERWhen you are a peer and have a good relation-ship with your co-workers, everything canmove along and peak performance can be at-tained. However, when one peer gets tapped tobe the manager or supervisor, all relationshipsmust change. Ken Blanchard, author of the OneMinute Manager, states, “when one person in ateam changes, the entire team starts the processof team development from the beginning.”Transitions like this are challenging in idealsituations, but making changes within report-ing relationships, even when the change isanticipated, can test some individual’s flexibilitybeyond reason. Participants will learn aboutthe process of moving from peer to managerand what they and their manager can do tomitigate the possible fall out of change. We willdiscuss best practices and the skills that getcalled on during times of transition. Partici-pants who are anticipating a transition into amanagement role within the next year, as wellas those managers and supervisors who havealready transitioned within the past year wouldbenefit from taking this course, especially thosewho want to reflect on what didn’t work so welland make some necessary changes.Section 1Location: 104 Airport Dr., 1501-CDate: Wed., Sept. 25Time: 8:30 a.m. to 12:30 p.m.Instructor: Joy BirminghamSection 2Location: 104 Airport Dr., 1501-A&BDate: Thurs., Nov. 21Time: 8:30 a.m. to 12:30 p.m.Instructor: Joy BirminghamOVERCOMING TEAM DYSFUNCTIONSComprised of individuals brought together fora specific purpose, teams face a variety of chal-lenges. How is your team performing? Is it pre-pared to invest the time and energy required toCourseDescriptions
  10. 10. 10 Human Resources Course Catalog • July 2013be a great team? Successful teams develop trust,manage conflict, generate commitment, holdits members accountable, and produce results.By the end of this short course, you will under-stand the importance of each skill set and howto use tools and exercises to face the challengesof team work, as suggested by Patrick Lencioniin the bestselling book The Five Dysfunc-tions of a Team. Recommended for both teamleaders and team members; whole teams areencouraged to attend.Location: 104 Airport Dr., 1501-A&BDate: Fri., Nov. 1Time: 8:30 a.m. to 12:30 p.m.Instructor: William FreyRECOGNIZING & REWARDINGEMPLOYEES - REDESIGNED & ELEVATEDCURRICULUMCreating a workplace culture that values its em-ployees and consistently recognizes them fortheir efforts is one of the best ways to reinforcedesired behaviors and to inspire improvedperformance. This program is designed formanagers, supervisors and staff who want tolearn about the recognition programs availableat the University and who may be interested indesigning low-cost or no-cost recognition andrewards programs for their work groups.In this program, you will: understand the valueof positive reinforcement; recognize the twokinds of employee rewards; become familiarwith University recognition & rewards pro-grams; and find alternative ways to reward andrecognize employees without draining yourbudget.Section 1Location: 104 Airport Dr., 1501-A&BDate: Thurs., Aug. 8Time: 8:30 a.m. to 12:30 p.m.Instructor: Kelleigh HugginsSection 2Location: 104 Airport Dr., 1501-A&BDate: Thurs., Sept. 26Time: 8:30 a.m. to 12:30 p.m.Instructor: Kelleigh HugginsSection 3Location: 104 Airport Dr., 1501-A&BDate: Thurs., Nov. 14Time: 8:30 a.m. to 12:30 p.m.Instructor: Kelleigh HugginsRUNNING EFFECTIVE MEETINGSIf you lead meetings in your current role withcustomers, clients, coworkers, employees,students, or even individuals who you don’tknow well yet, then this class is designed foryou! Poorly led meetings are cited as one ofthe biggest time wasters and de-motivatorsof our work lives. Build your skills in lead-ing meetings effectively! In this course, thecost of poorly run meetings will be identifiedand discussed. Participants will learn when tocall a meeting, how to prepare for a meeting,and how to keep meetings brief and produc-tive. Strategies for using tools such as agen-das, minutes and ground rules to maximizeproductivity will be presented. Participantswill also learn tips for managing latecomers,cliques and disruptive participants. In today’sfast paced business environment, we all needto know how to involve dispersed individualsacross NC, the country and possibly across theglobe. Participants will have the opportunityto explore the use of multi-media and socialnetworking when involving participants at adistance.Location:104 Airport Drive, 1501-CDate: Wed., Aug. 13Time: 9 a.m. to 10:30 a.m.Instructor: Lawrence Giffin, UniversityArchivesSTRESS MANAGEMENTLife is naturally full of challenging eventswhich can lead to headaches, sleep disturbanc-es, anxiety, moodiness, and high blood pres-sure. Stress management teaches you the skillsto relax and stay focused on healthy responses.You will be introduced to a variety of prac-tices for increased awareness such as noticingyour thoughts without judgment, dealing withemotions and aggressive behaviors, and gentlestretching for home and office.Section 1Location: 104 Airport Dr., 1501-CDate: Thurs., Aug. 27Time: 9 a.m. to 11:30 a.m.Instructor: William FreySection 2Location: 104 Airport Dr., 1501-CDate: Wed., Dec. 18Time: 9 a.m. to 11:30 a.m.Instructor: William FreyTIME MANAGEMENTThere is no mystery about managing time.Everyone has 24 hours each day and 168 hourseach week to eat, sleep, work, relax, exercise,spend quality time with loved ones, etc. Thereis nothing magical about getting the mostfrom these hours. Developing organizationskills, understanding the demands on our time,and uncovering the time-wasting patterns weperpetuate are some of the ways we begin toincorporate the pieces of our lives into a flowthat works. This course is a highly personalizedapproach to managing a schedule. Participantswill apply their own specific time manage-ment problems to methods that allow teamsand workgroups to become more efficientand better at prioritization and accountability.Participants will discover their own ineffec-tive behavior patterns and ways to cope withthem, learn many easy-to-implement ideas toimprove the flow of their work lives, examinegroup dynamics that help or hinder efficiency,and explore practical solutions to problems.On the first half day, Section 1, participants willexplore nitty-gritty time wasters at the microlevel and learn the strategies for overcomingthem. Section 2, on the second half day, par-ticipants will look at time from the macro levelas well as the five current best practices in timemanagement. The whole class experience willenable participants to define and implementtheir personal concept of more effective timemanagement practices.Location: Sycamore - Facilities Building 101Date: Tuesdays, Nov. 7 & 14Time: 8:30 a.m. to 12:30 p.m.Instructor: Joy BirminghamLocation: 104 Airport Dr., 1501-A&BDate: Tuesdays, Aug. 6 & 13Time: 8:30 a.m. to 12:30 p.m.Instructor: Joy BirminghamVALUABLE PRESENTATION SKILLSImagine delivering a presentation with ease,success, and enjoyment. Yes, but... Where doyou begin? How do you communicate ef-fectively? How can you address nervousness?This course provides tangible, practical tools tohandle these questions and many others. Uponcompleting this program, participants will beable to: prepare a presentation by identifyingclear objectives and goals, research and orga-nize content effectively; gain tools to effectivelyinteract with an audience; identify methods toimprove public speaking skills; and improvetheir presentation skills through self-evaluationand evaluation of other presenters.Section 1Location: 104 Airport Dr., 1501-CDate: Tuesdays, July 9 & 16Time: 8:30 a.m. to 12:30 p.m.Instructor: Joy BirminghamSection 2Location: 104 Airport Dr., 1501-CDate: Fridays, Aug. 2 & 9Time: 8:30 a.m. to 12:30 p.m.Instructor: Joy BirminghamSection 3Location: 104 Airport Dr., 1501-CDate: Thursdays, Oct. 10 & 17Time: 8:30 a.m. to 12:30 p.m.Instructor: Joy BirminghamCourseDescriptions
  11. 11. July 2013 • Human Resources Course Catalog 11Equal Opportunity/ADA OfficeThe Equal Opportunity/ADA Office provides support for the members of the University community to ensure that all community members haveopportunities to participate in University sponsored activities.Programs and training offered through EO/ADA Office:• Online training for “Preventing Sexual Harassment” and“Preventing Employment Discrimination.”• Equal Employment Opportunity Institute (EEOI), which helpsmanagersunderstand important employment discrimination laws and how theyimpact day-to-day managerial decisions.For more information about these programs, please contact the EqualOpportunity/ADA Office at 966-3576.Continuing Professional Education(CPE): VariousFinancial Environment TrainingDo you need help understanding financialprocesses and procedures at the University?This class is for you. In this course, participantswill gain an overview of what the UNC-CH ac-counting process entails, a brief synopsis of thedifferent accounts, knowledge of which form touse for payment, the accounting systems/appli-cations available, and contact and resource lists.Financial Records System (FRS) TrainingThis course is an overview of the FinancialRecords System for new users. This course pro-vides an overall summary to help users navigatethrough screens and gain a better understand-ing of their accounts.Pcard TrainingHands on training explaining how to enterdetail and assign commodity codes for Pcardtransactions in Finance Central. Steps includereconciling and approving charges by desig-nated reconcilers.ePro TrainingSign up for ePro training at Ordering from VendorCatalogsThis workshop is for UNC-CH employees whowould like to know more about making pur-chases from vendor catalogs such as Staples,PerkinElmer, and Grainger. This workshopexplains how to approve vendor catalog orders(for departments who choose to have approvalsfor these types of orders). eProcurement re-places eCommerce, and is used only for ordersunder $5,000 and for object codes 2xxx (sup-plies) and 35xx (maintenance repairs). Notethat the Small Order Process portion of eProwill not be covered in this workshop.Finance Trainings Related to ConnectCarolinaTraining for the finance portion of Con-nectCarolina will be offered starting this fall.Refer to for more infor-mation.transactions in Finance Central. Stepsinclude reconciling and approving charges bydesignated reconcilers.Finance Classes For Spring 2013The Finance Division is offering a number of trainings. Register for trainings at You canbrowse events by sponsor. Our sponsor name is Finance Training. Your registration will be confirmed by e-mail. For a list of Finance Trainingresources, please visit Note that trainings related to legacy financialsystems will not be offered after September 2013 due to the upcoming ConnectCarolina implementation.CourseDescriptionsFinanceTrainings Related to ConnectCarolinaTraining for the finance portion of ConnectCarolina will be offered starting this fall. Refer to for more information.transac-tions in Finance Central. Steps include reconciling and approving charges by designated reconcilers.For additional learning opportunities at Carolina, as well as other local schools and organizations,visit and search for “Educational Opportunities for Employees.”
  12. 12. 12 Human Resources Course Catalog • July 2013HR On Demand SeminarsThe Office of Human Resources is offering these classes that are available for departments, schools or division upon request. Classes willbe provided by HR specialists on each topic. For more information or to schedule a class, call Training & Talent Development at 962-2550.Classes should be scheduled by departmental management or the HR Facilitator. Minimum class sizes may apply.ADMINSTERING DISCIPLINARY ACTIONFOR CONDUCT & PERFORMANCE ISSUESThis program will focus on the componentsof the disciplinary process and will provideguidelines for documenting the issue properlyand for determining the appropriate disciplin-ary action to take.APPLYING COMPENSATION INCAREER BANDINGThis program reviews compensation policy, thefour pay factors and how to use them, internalequity and setting salaries in career banding.For HRF’s, managers, supervisors and SPAemployees.DISCOUNT DEALS AT CAROLINALearn about all the benefits of being a Carolinaemployee from how to use your UNC OneCard, getting deals on tickets to men’s basket-ball and football events and the many discountarrangements we have with local, regional andnationwide businesses.EMPLOYEE RECOGNITION & REWARDSThis program is designed to assist departmentswith developing a low-cost or no-cost recogni-tion program to further employee engagement.Learn this value of positive reinforcement; rec-ognize the two kinds of employee rewards anddevelop a program (or “reignite” a program) inyour department.FORM I-9 SELF-AUDITS – QUICK TIPS &IMPORTANT REMINDERSThis program offers quick tips and importantreminders for processing Form I-9 to avoidpenalties and ensure compliance with Federallaws governing the employment eligibility veri-fication process.LAYOFF PROCESS OVERVIEWThis course describes the layoff process fromcreating a layoff approval request and obtainingapproval to notifying employees and handlingcommunications. Also included is generalinformation about employee eligibility forlayoff benefits, unemployment compensation,priority re-employment, and career transitioncounseling servicesPERFORMANCE MANAGEMENTThis program will focus on the entire SPAperformance management process; from writ-ing an effective job description and work planto monitoring employee performance duringthe performance cycle and writing an accurateperformance appraisal.TUITION WAIVER & EDUCATIONALASSISTANCEThis session is intended to provide a reviewof the various Tuition Assistance available toemployees. Learn about the tuition waiverprogram, educational assistance, student feewaiver and other scholarship opportunitiesavailable to employees.UNDERSTANDING UNIVERSITYRETIREMENT PLANSThis program is designed to provide a basicfoundation for understanding the differ-ences between all the University’s retirementprograms, including the Teachers’ and StateEmployees’ Retirement System, the OptionalRetirement Program, NC 401(k), NC DeferredCompensation and the University System Vol-untary 403(b) Retirement programs.WRITING JOB DESCRIPTIONSThis course reviews the different requirementsand aspects of writing successful job descrip-tions and assigning competencies that arereflective of the job duties. For HRF’s, manag-ers, supervisors and SPA employees.Courses in the HR Policy and Processes section are designed to provide a robust and solid understanding of the various Human Resourcefunctions that are required at Carolina. Updated regularly with new information and the latest updates, these courses will keep you informedand prepared to handle all your supervisory and/or HR needs, including HR systems training. Most of these opportunities are designed formanagers, supervisors and HR Facilitators; however, with supervisory approval, they are open to all employees.HR Policy and ProcessesAMERICANS WITH DISABILITIES ACT(ADA) TRAININGThis session is designed to provide an over-view of the ADA and ADAAA. It will alsohelp remove negative stereotypes regardingemployees with disabilities and separate ADAmyths from facts. It highlights the need for usto appreciate the Ability in disability. It willalso increase awareness of the University’sReasonable Accommodations in EmploymentPolicy and familiarize employees and supervi-sors with their responsibilities and availableresources.Sponsor: Equal Opportunity/ ADA OfficeSection 1Location: 104 Airport Dr., 1501-CDate: Thurs., Sept. 12 Time: 9 a.m. to noonSection 2Location: 104 Airport Dr., 1501-CDate: Thurs., Dec. 5Time: 9 a.m. to noonDETERMINING CAUSE FORDISCIPLINARY ACTIONSEffective use of the University’s disciplin-ary action process is essential for maintain-ing employee productivity, fostering effectiveemployee-manager communication, and justlydisciplining improper employee performanceor conduct. This program will provide manag-ers with guidelines for determining appropri-ate disciplinary action and for documentingthe issue properly. Participants will also learnabout the consequences of failing to disciplineemployees appropriately..Sponsor: Employee & Management RelationsLocation: 104 Airport Dr., 1501-A&BDate: Fri., Nov. 15Time: 8:30 a.m. to 4:30 p.m.EPA NON-FACULTY HR TOPICSThis class builds on the EPA HR Basics classand provides a discussion of topics specific toEPA non-faculty employees. This class in-cludes an overview of the EPA non-faculty jobclassification and position approval process,appointment and termination procedures, anoverview of the EPA non-faculty grievanceprocess, and employee leave policies. Thiscourse is suited for someone seeking a betterunderstanding of the terminology and proce-dures encountered by those involved in EPAnon-faculty human resources administration.Sponsor: OHR Staffing Support ServicesCourseDescriptionsCourseDescriptions
  13. 13. July 2013 • Human Resources Course Catalog 13Section 1Location: 104 Airport Dr., 1501-CDate: Thurs., Aug. 1Time: 8:30 a.m. to 1 p.m.Section 2Location: 104 Airport Dr., 1501-CDate: Wed., Oct. 16Time: 8:30 a.m. to 1 p.m.I-9 POLICY, PROCEDURE & LAWLOGIXTRAININGThe Office of Human Resources is offeringForm I-9 policy, procedure and LawLogixelectronic I-9 training for HR Facilitators anddepartmental staff who are responsible formanaging the Form I-9 process. This programis designed for HR Facilitators who process,review, and maintain I-9 documentation andemployment eligibility verification (EEV)information. The program will address thepolicies and procedures, compliance manual,the purpose of these processes, when an I-9and/or E-Verify check is required, documen-tation requirements, steps in completing andtroubleshooting forms, records maintenance,and other related topics.Sponsor: Staffing Support ServicesSection 1Location: 104 Airport Dr., 1501-CDate: Tues., July 23Time: 9 a.m. to 11:30 a.m.Section 2Location: 104 Airport Dr., 1501-CDate: Tues., Aug. 20Time: 2 p.m. to 4:30 p.m.Section 3Location: 104 Airport Dr., 1501-CDate: Thurs., Sept. 19Time: 9 a.m. to 11:30 a.m.Section 4Location: 104 Airport Dr., 1501-CDate: Wed., Oct. 23Time: 9 a.m. to 11:30 a.m.Section 5Location: 104 Airport Dr., 1501-CDate: Tues., Nov. 19Time: 2 p.m. to 4:30 p.m.Section6Location: 104 Airport Dr., 1501-CDate: Tues., Dec. 17Time: 9 a.m. to 11:30 a.m.PERFORMANCE MANAGEMENT &DISCIPLINARY PROCESSES FOR SPAEMPLOYEESIn addition to learning all aspects of the per-formance management and discipline policiesfor SPA employees, participants will practicesetting work expectations, holding work plan-ning conferences and holding disciplinarycounseling sessions, with multiple case studiesfor discussion and analysis.Sponsor: Employee & Management RelationsSection 1Location: 104 Airport Dr., 1501- A&BDate: Mon., Wed. & Fri., July 15, 17, 19Time: 8:30 a.m. to 12:30 p.m.POSTDOC HR ISSUES TRAININGThis class is designed for HR Facilitators andFaculty Mentors in departments with post-doctoral scholars. This program explains theunique human resources issues surroundingthe postdoctoral scholar classification anddetails policies and procedures that impact thisemployee group. Discussion will center on newhire and onboarding requirements, postdocbenefits, employee relations concern, generalbest practices for postdoc HR issues, and otherservices provided by the Office of PostdoctoralAffairs.Instructor: Office of Sponsor ResearchSection 1Location: 104 Airport Dr., 1501-CDate: Tues., Sept. 3Time: 9 a.m. to 11 a.m.Section 2Location: 104 Airport Dr., 1501-A&BDate: Thurs.., Dec. 5Time: 9 a.m. to 11 a.m.PREVENTING SEXUAL HARASSMENT INTHE WORKPLACEThe goal of this course is to enable participantsto understand what sexual harassment is;identify inappropriate workplace behaviors, in-crease awareness and employ strategies to pre-vent it. The class will also clarify organizationaland administrative liability and responsibility,highlight the University’s sexual harassmentpolicies and procedures, and provide guidelinesand resources for reporting and responding tosexual harassment. This course is open to andbeneficial for all UNC Chapel Hill employeeswho need an increased awareness and under-standing of sexual harassment prevention.Sponsor: Equal Opportunity/ ADA OfficeSection 1Location: 104 Airport Dr., 1501-CDate: Fri., Aug. 30Time: 2 p.m. to 4 p.m.Section 2Location: 104 Airport Dr., 1501-CDate: Tuesday, October 8Time: 9 a.m. to 11 a.m.Section 3Location: 104 Airport Dr., 1501-CDate: Thurs. Dec. 12Time: 1 p.m. to 3 p.m.SPA CLASSIFICATION & COMPENSATIONMANAGEMENTIs there a better way to organize your depart-ment’s work? This program explains careerbanding classification and compensationsystem components and applies them to orga-nizational design, including position leveling,specialization, promotional paths, cross-train-ing, coverage, position establishment, essentialfunctions, special pay, salary alignment, andcompetency assessment.Sponsor: Classification & CompensationSection 1Location: 104 Airport Dr., 1501-A&BDate: Wed., Nov. 13Time: 8:30 a.m. to 4 p.m..SPA HIRING: FROM POSTING THRUPROBATIONA hands-on, interactive program for managerson understanding the policies and proceduresfor hiring permanent SPA employees, includ-ing posting requirements, targeted recruitment,screening applications, candidate interviews,final selection, salary offers, criminal convic-tion and reference checks, credentials verifica-tion, and probationary periods.Sponsor: OHR EmploymentSection 1Location: 104 Airport Dr., 1501-A&BDate: Thurs., July 18Time: 8:30 a.m. to 4:30 p.m.Section 2Location: 104 Airport Dr., 1501-A&BDate: Tues., Sept. 17Time: 8:30 a.m. to 4:30 p.m.CourseDescriptions
  14. 14. 14 Human Resources Course Catalog • July 2013PEOPLE ADMIN TRAINING – TEMPORARYPOSTINGSPeople Admin training for temporary post-ings will allow participants to gain hands-onexperience in both posting temporary positionsin Applicant Tracking, as well as applying forpositions through the system’s Applicant Portal.The class will cover all temporary positiontypes, including SPA, EPA Non-Faculty, andFaculty (Visiting/Part-Time). The class willhave a 3 hour run time.Section 1Location: 104 Airport Dr., 1501-DDates: Wed. July 10Time: 1 p.m. to 5 p.m.Section 2Location: 104 Airport Dr., 1501-DDates: Wed., Aug. 14Time: 1 p.m. to 5 p.m.Section 3Location: 104 Airport Dr., 1501-DDates: Wed., Sept. 11Time: 1 p.m. to 5 p.m.Section 4Location: 104 Airport Dr., 1501-DDates: Wed., Oct. 9Time: 1 p.m. to 5 p.m.Section 5Location: 104 Airport Dr., 1501-DDates: Wed., Nov. 13Time: 1 p.m. to 5 p.m.Section 6Location: 104 Airport Dr., 1501-DDates: Wed., Dec. 11Time: 1 p.m. to 5 p.m.PEOPLE ADMIN TRAINING – PERMANENTEPA FACULTY AND NON-FACULTYPeople Admin training for permanent postingswill allow participants to gain hands-on ex-perience in both posting permanent positionsin Applicant Tracking, as well as applying forpositions through the system’s Applicant Portal.The class will cover all permanent positiontypes, including SPA, Instructional/Research/Executive (EPA Non-Faculty), and Faculty.The class will have a 3 hour run time.Section 1Location: 104 Airport Dr., 1501-DDates: Wed. July 3Time: 1 p.m. to 5 p.m.Section 2Location: 104 Airport Dr., 1501-DDates: Wed., Aug. 7Time: 1 p.m. to 5 p.m.Section 3Location: 104 Airport Dr., 1501-DDates: Wed., Sept. 4Time: 1 p.m. to 5 p.m.Section 4Location: 104 Airport Dr., 1501-DDates: Wed., Oct. 2Time: 1 p.m. to 5 p.m.Section 5Location: 104 Airport Dr., 1501-DDates: Wed., Nov. 6Time: 1 p.m. to 5 p.m.Section 6Location: 104 Airport Dr., 1501-DDates: Wed., Dec. 4Time: 1 p.m. to 5 p.m.PEOPLE ADMIN TRAINING – SPA PERMA-NENT POSTINGSLearn how to navigate the permanent SPApositions in the new PeopleAdmin Recruitmentand Applicant Tracking system that will replaceSPA RecruitmentWeb. The training session willwalk users through how to initiate postings,view applicant pools, and complete selectiondocumentation for permanent SPA positions.You will also gain an understanding of newprocesses and terminology.Section 1Location: 104 Airport Dr., 1501-DDates: Wed. July 17Time: 1 p.m. to 5 p.m.Section 2Location: 104 Airport Dr., 1501-DDates: Wed., Aug. 21Time: 1 p.m. to 5 p.m.Section 3Location: 104 Airport Dr., 1501-DDates: Wed., Sept. 18Time: 1 p.m. to 5 p.m.Section 4Location: 104 Airport Dr., 1501-DDates: Wed., Oct. 16Time: 1 p.m. to 5 p.m.Section 5Location: 104 Airport Dr., 1501-DDates: Wed., Nov. 20Time: 1 p.m. to 5 p.m.Section 6Location: 104 Airport Dr., 1501-DDates: Wed., Dec. 18Time: 1 p.m. to 5 p.m.PEOPLE ADMIN TRAINING – POST DOCSWe will now be using the PeopleAdmin Re-cruitment and Applicant Tracking system toprocess recruitments for Postdoctoral Scholarpositions. Federal regulations require tempo-rary positions be posted publicly before theycan be filled and this includes PostdoctoralPositions. The training session will walk usersthrough how to initiate postings, view applicantpools, and complete selection documentationfor Postdoctoral positions. You will also gain anunderstanding of new processes and terminol-ogy.Section 1Location: 104 Airport Dr., 1501-DDates: Thurs., Aug. 22Time: 1:30 p.m. to 4:30 p.m.Section 2Location: 104 Airport Dr., 1501-DDates: Thurs., Oct. 23Time: 1:30 p.m. to 4:30 p.m.Section 3Location: 104 Airport Dr., 1501-DDates: Thurs., Dec. 12Time: 1:30 p.m. to 4:30 p.m.PeopleAdminTrainingCourseDescriptionsImportant Note about HR SystemsTrainingIn preparation for the ConnectCarolina go-live in January 2014, HR Application Support will no longer offer classroom training for the HRIS andEPAWeb systems after June. This will allow our training staff to shift their focus to ConnectCarolina training needs.However, we will offer modified one-on-one training for legacy systems on an as-needed basis for new employees. To schedule a one-on-onesession, contact Kim Currie ( Monthly classroom training will still be held for PeopleAdmin and LawLogix/Form I-9. Tosee the schedule and register for these classes, visit and click on “Training Catalog,” then select the category “HR Policy andProcesses.”Of course, we will continue to provide customer support as usual for HRIS and EPAWeb until the PeopleSoft HR/Payroll go-live in January 2014.
  15. 15. July 2013 • Human Resources Course Catalog 15Center for Faculty ExcellenceNEW PRINCIPAL INVESTIGATOR (PI) TRAININGThe PI on research grants and contracts holds ultimate responsibility for the design, conduct, and management of a research study. The New PI Trainingwill introduce faculty who are new PIs to a number of research compliance issues that they need to know about, as well as human resource issues that dealwith hiring, firing, grievance policies, and performance evaluations for SPA, EPA non-faculty, and Postdoctoral employees. The 2-day training will be in twomodules—(1) research compliance and (2) human resources—with each module being a ½-day workshop on each day.For more information about this program, please contact Sohini Sengupta, Research Coordinator, Center for Faculty Excellence, at 966-1741 or &WellnessRetirement WorkshopsBenefits Services periodically offers a half-day retirement workshop whichprovide comprehensive information about the Teachers’ and State Employ-ees’ Retirement System. This workshop provides information on whenemployees are eligible to retire, how to calculate their payment, determinewhich payment option will be best suited for an employee and what otherbenefits are available in retirement. This workshop is ideal from employeeswho considering retirement and want to explore their options.A Baby! What Do I Do?Having a new child can be overwhelming. This session is intended to pro-vide you with some basic processes to follow to ensure continuation of yourbenefits, how FMLA works and what work/life programs are available to newparents.The Office of Human Resources is committed to providing a work environment that is healthy, supportive and considerate of employees’ work and personalobligations. The University’s work/life and wellness programs help integrate programs, policies and services to help you better manage your professional andpersonal life and to help you feel more productive, engaged and satisfied in your work environment.The Office of Human Resources presents a variety of courses, representing numerous topics brought to us through relationships with our community andcampus partners. All courses are provided to the University at no cost. Courses will be scheduled throughout the year, so please look for our latest offeringsat (select the “Work/Life and Wellness” category). The courses noted below are just a sample of our offerings and will be sched-uled in fall 2013.We have made every effort to offer a majority of these seminars at or near the lunch hour to better accommodate employees’ schedules. These classes areexpected to be taken on employees’ personal time unless noted in the online description.University Managers Association (UMA)The University Managers Association (UMA) was established in 1983 to support leadership development and networking at UNC-Chapel Hill and NCCU.UMA benefits all university managers and leaders by being a forum for issues of widespread importance. Informal gatherings for lunch are held monthly, andmore formal educational programs are held periodically. UMA also hosts two annual awards for managers: the Manager of the Year Award and the Outstand-ing Encouragement of Learning and Development Award (in conjunction with OHR). For more information, membership fee details, and a list of events,please visit the UMA website at Center Safe ZoneThe Lesbian, Gay, Bisexual, Transgender, and Queer (LGBTQ) Center works to foster a welcoming and inclusive environment for UNC-Chapel Hill commu-nity members of all sexual orientations, gender identities and gender expressions. The LGBTQ Center is committed in policy, practice, environmental design,and staff /volunteer behavior to providing an inclusive and welcoming environment to community members of all sexual orientations, gender identities,gender expressions, socio-economic or educational backgrounds, cultural or ethnic backgrounds, ability/disability statuses, and religious/spiritual affiliationsor non-affiliations. Our staff engages in ongoing diversity education, training, and self-reflection to ensure that our programs, services, materials, and policiesare broadly inclusive of all forms of diversity.Safe Zone TrainingThe Safe Zone program is a symbol of this University’s commitment to diversity and inclusiveness. The purpose of Safe Zone is to create a network of alliesfor lesbian, gay, bisexual, transgender, intersex, queer, and allied (LGBTQIA) students. The desired goal for the Safe Zone program is ultimately to make theUniversity community a safer and more supportive place for people of all sexual orientations, gender identities, and gender expressions.All UNC faculty, staff , and students are eligible to become Safe Zone allies. Training takes place several times a semester. At the end of the training, you willbe asked if you wish to become an ally, if you are willing to have your name published on the website and other publications, and if you wish to join the SafeZone ally listserv.To attend a Safe Zone training, you must register beforehand and must be able to attend the full training. To preserve the integrity of the training, partici-pants cannot arrive late or leave early. To register, visit 2013 dates: Aug. 7, noon-4 p.m.; Sept. 4, 2-6 p.m.; Sept. 11, 3-7 p.m.; Sept. 17, 1-5 p.m.; Oct. 2, 9 a.m.-1 p.m.; Nov. 8, noon-4 p.m.
  16. 16. 16 Human Resources Course Catalog • July 2013Submit a separate form for each program requested to: Training & Talent Development, Office of Human Resources, CB# 1045, Fax 962-6010.Online registration is also available at NOTE: Any employee needing reasonable accommodation to participate should contact Training & Talent Development at 962-2550.NAME: PID: DEPARTMENT:CAMPUS BOX: WORK PHONE: E-MAIL:PROGRAM REQUESTED: PROGRAM DATE:CHECK THE APPROPRIATE BOX:The program is offered during my normal working hours, and I expect to be paid for attending (supervisor’s permission required).The program is offered during my normal working hours, and I will use vacation leave.The program is offered outside my normal working hours, and I do not expect to be paid.The program is offered outside my normal working hours, but since it is work-related, I expect to be paid for attending(supervisor’s permission required).Training Program Registration FormRegistration Information: Register online at usingyour Onyen and password. You may also complete the form below or contactT&TD. You will be notified of registration status and class location. Registra-tion for most classes closes two business days before the course begins.When attending training: All full-day courses will break for a one-hourlunch. A café is onsite, with additional restaurants a short drive from theAOB. The AOB has wireless access, a phone and computer kiosk.Parking and directions: Directions to the building can be found at Limited parking is available in the building’s lot. Additionalparking is available across the street. Vehicles with a University permit canpark in any unmarked parking space. Those without a permit can come toOHR’s main reception area the day of class for a temporary permit. Pleaseallow sufficient time to find parking.Participant Cancellations: Under circumstances other than emergencies andadverse weather, participants are asked to cancel at least 72 hours in advance.Class Cancellations: On occasion, class cancellations may occur due tocircumstances outside our control (such as instructor illness or low enroll-ment). In those circumstances, we will notify participants as soon as possible.T&TD will announce any cancellations due to adverse weather by 7:15 a.m.on our voicemail.General InformationClasses are open to permanent SPA and EPA employees. When space is available, temporary employees, post-docs, employee spouses and retirees can regis-ter two business days before a course by calling 962-2550.