Empowering Consumers AFPL


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  • Empowering Consumers AFPL

    1. 1. 20 Questions:Empowering Consumers
    2. 2. Using this software• Microphone • Text chat• Raising your hand • Feedback• Green / Red X • Audio• Laughing / Clapping • Full Screen• Stepping out • Exiting
    3. 3. Question One• Question: “I’m interested in giving to a variety of causes. How can I be sure a charity is reputable?”• Resource:• Charity Navigator• http://www.charitynavigator.org/
    4. 4. Question Two• Question:• “I have been very displeased with the management company of my apartment complex. I’ve called and called, but nothing seems to work. What next?”• Resource:• Department of Housing and Urban Development, Renter’s Rights by State• http://www.hud.gov/renting/tenantrights.cfm
    5. 5. Question Three• Question:• “Well, I tried everything I know to do with the apartment management company, and now I want to complain in some meaningful way. What can I do?”• Resource:• Better Business Bureau• http://www.bbb.org/• Consumer Action Handbook• http://www.consumeraction.gov/
    6. 6. Question Four• Question:• “Strange things have been happening to me lately. I think someone might have stolen my identity. What steps do I need to take?”• Resource:• Federal Trade Commission, Identify Theft http://www.ftc.gov/bcp/edu/microsites/idtheft//• Privacy Rights Clearinghouse• http://www.privacyrights.org/index.htm
    7. 7. Question Five• Question:• “Another parent told me she was suspicious of a Monsters, Inc. book my kids are reading. She thinks its been recalled! How can I find out of this is the case?”• Resource:• Consumer Products Safety Commission, Recalls• http://www.cpsc.gov/• http://www.recalls.gov/• Auto Recalls: http://www- odi.nhtsa.dot.gov/cars/problems/recalls/recallsearch.cfm
    8. 8. Question Six• Question:• “Freeee Credit Reeeport.com. I see those ads every day. I’d like to see my reports, but there are so many options. Which is the most reliable/trustworthy?”• Resource:• Annual Credit Report• https://www.annualcreditreport.com• More info about credit reports-• http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre34.shtm•
    9. 9. Question Seven• Question:• “Now that I know my credit is in good shape, I want to apply for a new, low interest card with some benefits. Where can I find the best cards?”• Resource:• Card Ratings• http://www.cardratings.com/
    10. 10. Question Eight• Question:• “I’m interested in buying the fancy Google phone. Is it any good? How does it stack up against the Iphone?• Resource:• CNET, ZDNET• http://www.cnet.com• http://www.zdnet.com
    11. 11. Question Nine• Question:• “I have some beautiful antiques that simply must be appraised. How can I find a reputable appraiser in my area?”• Resource:• International Society of Appraisers Directory• http://www.isa-appraisers.org/ISA_form.html• Or American Society of Appraisers (ASA), and the Appraisers Association of America (AAA)
    12. 12. Question Ten• Question:• “The phone is a constant source of frustration in my life. What will help me with managing my calls?”• Resource:• Get Human:• http://www.gethuman.com/• National Do Not Call Registry:• https://www.donotcall.gov/• Who Called Us?• http://whocalled.us/lookup/
    13. 13. Question 11• Question:• “There are lots of great consumer health resources for people, but fewer for pets! Can you help me find a good site with information about pet care, pet products, and other services?”• Resource:• American Animal Hospital Association, Healthy Pet• http://www.healthypet.com
    14. 14. Question 12• Question: “I’ve still got an old brick phone from the 90’s lying around. Where can I recycle it?”• Resource:• U.S. Environmental Protection Agency, “e-cycling”• http://www.epa.gov/waste/conserve/materials/ec ycling/index.htm
    15. 15. Question 13• Question:• “I was reading an article on purchasing new cars that suggested I find out the invoice price.• “What does this mean? Where can I find that?”• Resource:• edmunds.com, Pricing System•
    16. 16. Question 14• Question:• “Before I know what hit me, it will be time to send my kids to college. Where can I find more information about college savings plans available in my state?”• Resource:• College Savings Plans Network• http://www.collegesavings.org
    17. 17. Question 15• Question:• “I have little to no understanding of the investment landscape. At my new job, I have the option of investing in a 401k. I need help understanding how it works!”• Resource:• The Investor’s Clearing House, Investor Education• http://investoreducation.org/
    18. 18. Question 16• Question:• “I am trying to save some money on legal fees. Are there resources online where I can get forms?”• Resource:• Findlaw• http://www.findlaw.com• Nolo• http://www.nolo.com
    19. 19. Question 17• Question:• “I need to find good information about the effectiveness of dietary and herbal supplements—can you help?”• Resource:• Office of Dietary Supplements• http://dietary-supplements.info.nih.gov/• General consumer health information-Medline Plus:• http://www.nlm.nih.gov/medlineplus/
    20. 20. Question 18• Question:• “I just had the best experience buying sportswear at a Jockey outlet store. I really want to send my compliments to the parent company. How would I do that?”• Resource:• Planet Feedback• http://www.planetfeedback.com/
    21. 21. Question 19• Question:• “New technology is so expensive. Is there a place where I can find good deals?”• Resource:• Woot!• http://www.woot.com
    22. 22. Question 20• Question:• “I was just in this online class where I learned about a lot of resources for consumers, but I know there have to be a lot more. Where can I find more info?”• Resource:• Consumer Action• http://www.consumeraction.gov• Clark Howard• http://clarkhoward.com/• Internet Public Library, Consumer Issues and Services• http://www.ipl.org/IPLBrowse/GetSubject? vid=13&cid=1&tid=6615&parent=6607• http://www.consumerworld.org/
    23. 23. Thank You for Attending! Questions? • Professional Development • 1.800.999.8558 – Ext. 4916 • Web: lyrasis.org•Email: russell.palmer@lyrasis.org