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Chapter Four


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Chapter Four

  1. 1. Chapter Four <ul><li>EPS 116/100 </li></ul><ul><li>Lori Whiteman/Cheryl Mantei </li></ul><ul><li>Class #4 - Listening </li></ul>
  2. 2. Listening <ul><li>Most people need to think about listening in a new way. </li></ul><ul><ul><li>There’s a difference between hearing and listening </li></ul></ul><ul><ul><li>Listening isn’t a natural ability, and it takes effort and practice to listen well. </li></ul></ul><ul><ul><li>It’s probable that people will hear the same message in two different ways </li></ul></ul>
  3. 3. Misconceptions about Listening <ul><li>Listening and hearing are not the same thing. </li></ul><ul><ul><li>Hearing is the process in which sound waves strike the eardrum and cause vibrations that are transmitted to the brain. </li></ul></ul><ul><ul><li>Listening occurs when the brain reconstructs these electrochemical impulses into a representation of the original sound and then gives them meaning. </li></ul></ul>
  4. 4. Misconceptions about Listening <ul><li>Listening is not a natural process. </li></ul><ul><ul><li>Listening is a skill </li></ul></ul><ul><ul><li>Listening can be learned through instruction and training </li></ul></ul><ul><li>Listening requires mental effort. </li></ul><ul><li>All listeners do not receive the same message. </li></ul>
  5. 5. Listening <ul><li>Two approaches can help you become a better listener: </li></ul><ul><ul><li>Minimize faulty listening behaviors. </li></ul></ul><ul><ul><li>Understand some of the reasons why you listen poorly. </li></ul></ul>
  6. 6. Overcoming Challenges to Effective Listening <ul><li>Faulty Listening Behaviors </li></ul><ul><ul><li>Pseudolistening </li></ul></ul><ul><ul><li>Selective Listening </li></ul></ul><ul><ul><li>Defensive Listening </li></ul></ul><ul><ul><li>Ambushing </li></ul></ul><ul><ul><li>Insulated Listening </li></ul></ul><ul><ul><li>Insensitive Listening </li></ul></ul><ul><ul><li>Stage Hogging </li></ul></ul>
  7. 7. Overcoming Challenges to Effective Listening <ul><li>Reasons for Poor Listening </li></ul><ul><ul><li>Effort </li></ul></ul><ul><ul><li>Message Overload </li></ul></ul><ul><ul><li>Rapid Thought </li></ul></ul><ul><ul><li>Psychological Noise </li></ul></ul><ul><ul><li>Physical Noise </li></ul></ul>
  8. 8. Overcoming Challenges to Effective Listening <ul><ul><li>Hearing Problems </li></ul></ul><ul><ul><li>Faulty Assumptions </li></ul></ul><ul><ul><li>Talking Has More Apparent Advantages </li></ul></ul><ul><ul><li>Cultural Differences </li></ul></ul><ul><ul><li>Media Influences </li></ul></ul>
  9. 9. Listening <ul><li>Most people use one of four personal listening styles: </li></ul><ul><ul><li>Content-oriented </li></ul></ul><ul><ul><li>People-oriented </li></ul></ul><ul><ul><li>Action-oriented </li></ul></ul><ul><ul><li>Time-oriented </li></ul></ul>
  10. 10. Listening <ul><li>There are three ways to listen and respond: </li></ul><ul><ul><li>For information </li></ul></ul><ul><ul><li>To critically evaluate a speaker’s ideas </li></ul></ul><ul><ul><li>To help others with their problems </li></ul></ul>
  11. 11. Informational Listening <ul><li>Don’t Argue or Judge Prematurely </li></ul><ul><li>Separate the Message from the Speaker </li></ul><ul><li>Be Opportunistic </li></ul><ul><li>Look for Key Ideas </li></ul><ul><li>Ask Questions </li></ul><ul><li>Paraphrase </li></ul><ul><li>Take Notes </li></ul>
  12. 12. Critical Listening <ul><li>Listen for Information Before Evaluating </li></ul><ul><li>Evaluate the Speaker’s Credibility </li></ul><ul><li>Examine the Speaker’s Evidence and Reasoning </li></ul><ul><li>Examine Emotional Appeals </li></ul>
  13. 13. Empathic Listening <ul><li>Advising </li></ul><ul><li>Judging </li></ul><ul><li>Analyzing </li></ul><ul><li>Questioning </li></ul><ul><li>Supporting </li></ul><ul><li>Prompting </li></ul><ul><li>Paraphrasing </li></ul>
  14. 14. When and How to Help? <ul><li>Make your help is welcome. </li></ul><ul><li>First, think about the situation and match your response to the nature of the problem </li></ul><ul><li>Second, you should think about the other person when deciding which style to use. </li></ul><ul><li>Third, think about yourself when deciding how to respond. </li></ul>