Head start behaviouralquestions

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Head start behaviouralquestions

  1. 1. Title of presentation Start Graduate Head 2013 Name of presenter BEHAVIOURAL QUESTIONS Title of presenter School / Development CareerFaculty / Division Centre La Trobe University xx Month 201x 20 February 2013latrobe.edu.au CRICOS Provider 00115M
  2. 2. Types of questions: behavioural questions Behavioural/Competency-Based Questions• Used at application and interview stages• Companies identify the competencies required to do the job – these form the basis of the questions• “We can predict future performance from past behaviour”• You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competenciesCues:• “Can you tell me about a time when….?”• “Can you give us an example of a time when…….?”Click to edit Master text styles 2
  3. 3. Example QuestionsCommunication“Can you give us an example of a time when you had to deliver a difficult message to an individual or team?”Teamwork“Can you give me an example of a time when you have been part of a successful team?” Click to edit Master text styles 3
  4. 4. Tips for answering behavioural questions• Don’t provide general statements such as “I have extremely well developed communication skills” without backing it up with evidence.• Provide real examples from your studies, work, and extra- curricular activities that are relevant and specific.• Include an indicator of success or the result.• Try to use a different example for each question.• Adhere to word limits.• Don’t exaggerate or apologise.Click to edit Master text styles 4
  5. 5. Structure your response in a four-step process: S T A R S ituation – What was the situation/context T ask – What was the task/event you encountered A ction – Describe the action you took R esult – What was the outcomeUse specific examples - ideally within past 1-2 years, fromyour studies, placements, employment, voluntary activities. Click to edit Master text styles 5
  6. 6. Situation Describe the situation / environment you were in Include context, details and time. Task What did you need to accomplish to deal with the situation? What was your role concerning the problem, issue or assignment? Action What did you do? Set out the steps you took to resolve the situation Provide detail – how you listened to the unhappy customer. What strategy did you use to manage your time? How did you influence your team? Result What happened? What did you accomplish? What did you learn? Promote yourself and your achievementsClick to edit Master text styles 6
  7. 7. Example Can you tell us about a time you have demonstrated excellent organisational skills?I have developed excellent organisational skills through my part-time job as an event assistant at XYZ Events. In this role I amresponsible for booking staff to set up marquees at privatefunctions. To perform this job I need to identify all jobs booked forthat day, calculate how many staff are needed to set up eachevent, and ensure that there is sufficient time to set up eachevent by the time required.Click to edit Master text styles 7
  8. 8. Example - actionExcellent organisational skillsLast month I discovered that one of the sales staff had booked anevent, but forgot to enter the booking into the system. As I hadalready created the schedule for the event staff to follow, it wastoo late to make changes. I quickly made some phone calls toother event staff not rostered on for the day and found twopeople who were able to come to work immediately. I thenarranged for a spare truck to be loaded with the marquees, sothat when the event staff arrived, they were able to deliver themarquee to the customer immediately.Click to edit Master text styles 8
  9. 9. Example - resultExcellent organisational skillsThe result was that the marquee was set up in time, thus avoidinga major disruption to the customers’ event. My supervisor wasvery impressed with the work that I did to resolve the issue andgave me some movie tickets as a small reward.Click to edit Master text styles 9
  10. 10. Thank youContact Us:Bundoora: Level 1, Peribolos East 9479 2459www.latrobe.edu.au/students/careerscareers@latrobe.edu.au @LTUcareers www.facebook.com/LaTrobeCareerslatrobe.edu.au CRICOS Provider 00115M

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