SlideShare a Scribd company logo
1 of 24
Download to read offline
Copyright 2015. Benchmark/
The Creating WE® Institute All Rights Reserved.
Conversational
IntelligenceTM
Judith E. Glaser
Chairman – The Creating WE Institute
CEO Benchmark Communications, Inc.
Copyright 2015. Benchmark/
The Creating WE® Institute All Rights Reserved.
HowWE
Connect
With Others!
Copyright 2015. Benchmark/
The Creating WE® Institute All Rights Reserved.
WHY Conversational Intelligence?
“I know that you believe you understand
what you think I said, but I’m not sure
you realize that what you heard is not
what I meant.”
- Pentagon Spokesman Robert McCloskey
Copyright 2015. Benchmark/
The Creating WE® Institute All Rights Reserved.
Reality
Gaps
Create
Uncertainty
Copyright 2015. Benchmark/
The Creating WE® Institute All Rights Reserved.
Neuroscience of Human Behavior
“I - WE”
SHIFT FROM
Power-over
To
Power-with
Copyright 2015. Benchmark/
The Creating WE® Institute All Rights Reserved.
Itzhak Bentov
(scientist, inventor,
mystic, author) in
Stalking the Wild
Pendulum
Q
"If we could see into each others
hearts…. we would know our
hearts beat with the same
dreams!!!!!"
https://www.youtube.com/watch?v=Wl2_k
nlv_xw
Copyright 2015. Benchmark/
The Creating WE® Institute All Rights Reserved.
You Never ChangeThings
by Fighting the Existing Reality
To Change Something,
Build a New Model
That Makes the Existing Model Obsolete….
Buckminster Fuller – 20th Century Inventor &Visionary
Copyright 2015. Benchmark/
The Creating WE® Institute All Rights Reserved.
What do Humans & Rats have in Common?
Copyright 2013. Benchmark/
The Creating WE Institute™ All Rights Reserved.
CONVERSATIONAL PATTERNS
Copyright 2015. Benchmark/
The Creating WE® Institute All Rights Reserved.
What do Fish and Humans have in common?
CONVERSATIONAL PATTERNS
Copyright 2015. Benchmark/
The Creating WE® Institute All Rights Reserved.
Depends on the
quality of the
Which depends on
the quality of the
Which depends on
the quality of the
Getting To The Next Level of
Greatness
Everything Happens Through
Conversation!
- Judith E. Glaser
Copyright 2015. Benchmark/
The Creating WE® Institute All Rights Reserved.
Unhealthy and Healthy
TERRITORIAL VITAL
I I &
WE
CONVERSATIONAL PATTERNS
FOE FRIEND
D
N
A
Copyright 2015. Benchmark/
The Creating WE® Institute All Rights Reserved.
Advanced Neuroscience
Template
Genes
Transcription
Genes
Regulatory
Genes
Epigenetics
Neuroplasticity
Copyright 2015. Benchmark/
The Creating WE® Institute All Rights Reserved.
Neurochemistry of Conversations – “Patterns”
© The Creating WE Institute & Qualtrics; Published HBR Online March 2014
OPEN = Oxytocin
CLOSED = Cortisol
Copyright 2015. Benchmark/
The Creating WE® Institute All Rights Reserved.
WHAT’S GOING ON INYOUR HEAD?
Why Leaders Need
to KnowThis
Leaders are Coaches & Facilitators of Conversations!
Copyright 2015. Benchmark/
The Creating WE® Institute All Rights Reserved.
At the Moment of Contact
“Interaction Dynamics”
“Sending & Receiving”
“Fear Or Trust”
“Conversational Rituals Create the Space…”
Wisdom
Integrity
Strategy
Empathy
Foresight
Insight
Trust
Fight
Flight
Freeze
Appease
Q
DISTRUST
TRUST
Copyright 2015. Benchmark/
The Creating WE® Institute All Rights Reserved.
Conversational Intelligence® Matrix
Level III –Transformational
GROW
Level II – Positional
NAVIGATE
Level I – Transactional
CONNECT
A
S
K
T E L L
Listening Listening
Listening Listening
ListeningListening
Copyright 2015. Benchmark/
The Creating WE® Institute All Rights Reserved.
CONVERSATIONAL
IMPACT
.07 seconds
Copyright 2015. Benchmark/
The Creating WE® Institute All Rights Reserved.
.07 Seconds
At the
Moment of
Contact
Copyright 2015. Benchmark/
The Creating WE® Institute All Rights Reserved.
Making the Invisible Visible!
Territorial Instincts Vital Instincts
Conversational Intelligence
Dashboard™
Cortisol
Oxytocin
PROTECT
Fight
Flight
Freeze
Appease
Distrust
PARTNER
Wisdom
Innovation
Strategy
Empathy
Foresight
Insight
Trust
I-WE
Listen to Connect
Copyright 2015. Benchmark/
The Creating WE® Institute All Rights Reserved.©1986- 2015 Benchmark Communications, Inc./The Creating we Institute
DOWN REGULATE UP REGULATE
Copyright 2015. Benchmark/
The Creating WE® Institute All Rights Reserved.
Sean Corwin Glaser
SEAN: Wait Mommy, you can’t go…
because… because - “I have more words to
say….. and more questions to ask …..”
MOMMY (Liz): Good night Sean. Mommy
is done talking.
MOMMY (Liz): laughing….. I know honey.
We can talk more tomorrow….
Copyright 2015. Benchmark/
The Creating WE® Institute All Rights Reserved.
Conversational
IntelligenceTM
“We don’t usually remember what
people said or what they did – however
”
– Maya Angelou
Copyright 2015. Benchmark/
The Creating WE® Institute All Rights Reserved.
For More Information Contact:
Judith E. Glaser,CEO
Benchmark Communications, Inc.
Chairman ofThe CreatingWE Institute
212 307 4386 - 917 864 8466
www.conversationalintelligence.com
www.creatingwe.com
Copyright 2015. Benchmark/
The Creating WE® Institute All Rights Reserved.
… and it’s
in all human beings
We just need to learn to
understand it and it!
Conversational Intelligence
is the
intelligence for our times.

More Related Content

What's hot

Succession Planning and the Development of Your High Potentials
Succession Planning and the Development of Your High PotentialsSuccession Planning and the Development of Your High Potentials
Succession Planning and the Development of Your High PotentialsBizLibrary
 
Leadership & leadership skills
Leadership & leadership skillsLeadership & leadership skills
Leadership & leadership skillsAmit Jaglan
 
CCL Points of View on Leadership Development Through the Lens of Relational L...
CCL Points of View on Leadership Development Through the Lens of Relational L...CCL Points of View on Leadership Development Through the Lens of Relational L...
CCL Points of View on Leadership Development Through the Lens of Relational L...Charles Palus
 
How to Develop Strategic Thinking in Management
How to Develop Strategic Thinking in ManagementHow to Develop Strategic Thinking in Management
How to Develop Strategic Thinking in ManagementNMC Strategic Manager
 
11 big strategy ideas
11 big strategy ideas11 big strategy ideas
11 big strategy ideasCPA Australia
 
8 women in leadership
8 women in leadership 8 women in leadership
8 women in leadership CPA Australia
 
9 Unique Traits of High-Performing Teams
9 Unique Traits of High-Performing Teams9 Unique Traits of High-Performing Teams
9 Unique Traits of High-Performing TeamsWeekdone.com
 
Good To Great
Good To GreatGood To Great
Good To Greatswchase
 
Developing a digital mindset for non digital leaders: Fiona Phillips
Developing a digital mindset for non digital leaders:  Fiona PhillipsDeveloping a digital mindset for non digital leaders:  Fiona Phillips
Developing a digital mindset for non digital leaders: Fiona PhillipsThoughtworks
 
Fundamental principles of leadership
Fundamental principles of leadershipFundamental principles of leadership
Fundamental principles of leadershipMichael Charles
 
How To Get Clients & Sell Without Selling (Social Selling)
How To Get Clients & Sell Without Selling (Social Selling)How To Get Clients & Sell Without Selling (Social Selling)
How To Get Clients & Sell Without Selling (Social Selling)Jane Frankland
 
Essential Leadership Skills
Essential Leadership SkillsEssential Leadership Skills
Essential Leadership SkillsHaroon Abbu
 
Employer Brand Thinking
Employer Brand ThinkingEmployer Brand Thinking
Employer Brand ThinkingRCA group
 
Taking Your Leadership from "I" to "WE"
Taking Your Leadership from "I" to "WE"Taking Your Leadership from "I" to "WE"
Taking Your Leadership from "I" to "WE"Wiley
 
Dealing with difficult conversations at work
Dealing with difficult conversations at work Dealing with difficult conversations at work
Dealing with difficult conversations at work Richard Riche
 
Influencing skills
Influencing skillsInfluencing skills
Influencing skillsoyestontech
 

What's hot (20)

Succession Planning and the Development of Your High Potentials
Succession Planning and the Development of Your High PotentialsSuccession Planning and the Development of Your High Potentials
Succession Planning and the Development of Your High Potentials
 
Leadership & leadership skills
Leadership & leadership skillsLeadership & leadership skills
Leadership & leadership skills
 
CCL Points of View on Leadership Development Through the Lens of Relational L...
CCL Points of View on Leadership Development Through the Lens of Relational L...CCL Points of View on Leadership Development Through the Lens of Relational L...
CCL Points of View on Leadership Development Through the Lens of Relational L...
 
How to Develop Strategic Thinking in Management
How to Develop Strategic Thinking in ManagementHow to Develop Strategic Thinking in Management
How to Develop Strategic Thinking in Management
 
11 big strategy ideas
11 big strategy ideas11 big strategy ideas
11 big strategy ideas
 
Growth mindset
Growth mindsetGrowth mindset
Growth mindset
 
Team Management Models
Team Management ModelsTeam Management Models
Team Management Models
 
8 women in leadership
8 women in leadership 8 women in leadership
8 women in leadership
 
9 Unique Traits of High-Performing Teams
9 Unique Traits of High-Performing Teams9 Unique Traits of High-Performing Teams
9 Unique Traits of High-Performing Teams
 
Good To Great
Good To GreatGood To Great
Good To Great
 
Developing a digital mindset for non digital leaders: Fiona Phillips
Developing a digital mindset for non digital leaders:  Fiona PhillipsDeveloping a digital mindset for non digital leaders:  Fiona Phillips
Developing a digital mindset for non digital leaders: Fiona Phillips
 
Fundamental principles of leadership
Fundamental principles of leadershipFundamental principles of leadership
Fundamental principles of leadership
 
How To Get Clients & Sell Without Selling (Social Selling)
How To Get Clients & Sell Without Selling (Social Selling)How To Get Clients & Sell Without Selling (Social Selling)
How To Get Clients & Sell Without Selling (Social Selling)
 
Leadership
Leadership Leadership
Leadership
 
Self development
Self developmentSelf development
Self development
 
Essential Leadership Skills
Essential Leadership SkillsEssential Leadership Skills
Essential Leadership Skills
 
Employer Brand Thinking
Employer Brand ThinkingEmployer Brand Thinking
Employer Brand Thinking
 
Taking Your Leadership from "I" to "WE"
Taking Your Leadership from "I" to "WE"Taking Your Leadership from "I" to "WE"
Taking Your Leadership from "I" to "WE"
 
Dealing with difficult conversations at work
Dealing with difficult conversations at work Dealing with difficult conversations at work
Dealing with difficult conversations at work
 
Influencing skills
Influencing skillsInfluencing skills
Influencing skills
 

Similar to The Creating We Institute, The Importance of Good Listening and Conversation event

Leadership for optimal performance
Leadership for optimal performanceLeadership for optimal performance
Leadership for optimal performancebucksavage
 
Lessons learned in bring­ing inno­v­a­tive brain fitness solu­tions to market
Lessons learned in bring­ing inno­v­a­tive brain fitness solu­tions to marketLessons learned in bring­ing inno­v­a­tive brain fitness solu­tions to market
Lessons learned in bring­ing inno­v­a­tive brain fitness solu­tions to marketSharpBrains
 
Building 21st Century Businesses for Success_Sodan Selvaretnam_Draper Univers...
Building 21st Century Businesses for Success_Sodan Selvaretnam_Draper Univers...Building 21st Century Businesses for Success_Sodan Selvaretnam_Draper Univers...
Building 21st Century Businesses for Success_Sodan Selvaretnam_Draper Univers...ChangeTheMachine
 
Building Businesses of The Future To Change The World_Sodan Selvaretnam_Drape...
Building Businesses of The Future To Change The World_Sodan Selvaretnam_Drape...Building Businesses of The Future To Change The World_Sodan Selvaretnam_Drape...
Building Businesses of The Future To Change The World_Sodan Selvaretnam_Drape...ChangeTheMachine
 
Bbl Breakthrough Leadership Mod 5 17 July2008
Bbl Breakthrough Leadership Mod 5 17 July2008Bbl Breakthrough Leadership Mod 5 17 July2008
Bbl Breakthrough Leadership Mod 5 17 July2008Kimberly Wiefling
 
The Future is Now - How to Communicate with Influence and Build Business
The Future is Now - How to Communicate with Influence and Build BusinessThe Future is Now - How to Communicate with Influence and Build Business
The Future is Now - How to Communicate with Influence and Build BusinessHeidi Alexandra Pollard - CEO Mentor
 
Arthur Shelley - KNOWledge SUCCESSion
Arthur Shelley - KNOWledge SUCCESSionArthur Shelley - KNOWledge SUCCESSion
Arthur Shelley - KNOWledge SUCCESSionSIKM
 
People over Process (Agile & Beyond)
People over Process (Agile & Beyond)People over Process (Agile & Beyond)
People over Process (Agile & Beyond)Michael Sahota
 
Evaluation_June 2016
Evaluation_June 2016Evaluation_June 2016
Evaluation_June 2016Ethan Ellison
 
Evaluation_June 2016
Evaluation_June 2016Evaluation_June 2016
Evaluation_June 2016Ethan Ellison
 
ubeon Core Principles of Change Leaders
ubeon Core Principles of Change Leadersubeon Core Principles of Change Leaders
ubeon Core Principles of Change LeadersStephan Vanhaverbeke
 
ONBOARDING IN LOCKDOWN, HILA FOX, Augury
ONBOARDING IN LOCKDOWN, HILA FOX, AuguryONBOARDING IN LOCKDOWN, HILA FOX, Augury
ONBOARDING IN LOCKDOWN, HILA FOX, AuguryDevOpsDays Tel Aviv
 
Resonant Insights NWEN eIQ: Crafting Your Vision
Resonant Insights NWEN eIQ: Crafting Your VisionResonant Insights NWEN eIQ: Crafting Your Vision
Resonant Insights NWEN eIQ: Crafting Your VisionResonant Insights LLC
 

Similar to The Creating We Institute, The Importance of Good Listening and Conversation event (20)

Leadership for optimal performance
Leadership for optimal performanceLeadership for optimal performance
Leadership for optimal performance
 
Creative Business Sense
Creative Business SenseCreative Business Sense
Creative Business Sense
 
Lessons learned in bring­ing inno­v­a­tive brain fitness solu­tions to market
Lessons learned in bring­ing inno­v­a­tive brain fitness solu­tions to marketLessons learned in bring­ing inno­v­a­tive brain fitness solu­tions to market
Lessons learned in bring­ing inno­v­a­tive brain fitness solu­tions to market
 
Building 21st Century Businesses for Success_Sodan Selvaretnam_Draper Univers...
Building 21st Century Businesses for Success_Sodan Selvaretnam_Draper Univers...Building 21st Century Businesses for Success_Sodan Selvaretnam_Draper Univers...
Building 21st Century Businesses for Success_Sodan Selvaretnam_Draper Univers...
 
Building Businesses of The Future To Change The World_Sodan Selvaretnam_Drape...
Building Businesses of The Future To Change The World_Sodan Selvaretnam_Drape...Building Businesses of The Future To Change The World_Sodan Selvaretnam_Drape...
Building Businesses of The Future To Change The World_Sodan Selvaretnam_Drape...
 
Bbl Breakthrough Leadership Mod 5 17 July2008
Bbl Breakthrough Leadership Mod 5 17 July2008Bbl Breakthrough Leadership Mod 5 17 July2008
Bbl Breakthrough Leadership Mod 5 17 July2008
 
The Future is Now - How to Communicate with Influence and Build Business
The Future is Now - How to Communicate with Influence and Build BusinessThe Future is Now - How to Communicate with Influence and Build Business
The Future is Now - How to Communicate with Influence and Build Business
 
Arthur Shelley - KNOWledge SUCCESSion
Arthur Shelley - KNOWledge SUCCESSionArthur Shelley - KNOWledge SUCCESSion
Arthur Shelley - KNOWledge SUCCESSion
 
People over Process (Agile & Beyond)
People over Process (Agile & Beyond)People over Process (Agile & Beyond)
People over Process (Agile & Beyond)
 
B2B Brand Storytelling
B2B Brand StorytellingB2B Brand Storytelling
B2B Brand Storytelling
 
SMART
SMARTSMART
SMART
 
How to make a winning pitch
How to make a winning pitchHow to make a winning pitch
How to make a winning pitch
 
Advances in brain research by carol osterweil
Advances in brain research by carol osterweilAdvances in brain research by carol osterweil
Advances in brain research by carol osterweil
 
Evaluation_June 2016
Evaluation_June 2016Evaluation_June 2016
Evaluation_June 2016
 
Evaluation_June 2016
Evaluation_June 2016Evaluation_June 2016
Evaluation_June 2016
 
Convincing ux
Convincing uxConvincing ux
Convincing ux
 
ubeon Core Principles of Change Leaders
ubeon Core Principles of Change Leadersubeon Core Principles of Change Leaders
ubeon Core Principles of Change Leaders
 
ONBOARDING IN LOCKDOWN, HILA FOX, Augury
ONBOARDING IN LOCKDOWN, HILA FOX, AuguryONBOARDING IN LOCKDOWN, HILA FOX, Augury
ONBOARDING IN LOCKDOWN, HILA FOX, Augury
 
Trends plus participant slides
Trends plus participant slidesTrends plus participant slides
Trends plus participant slides
 
Resonant Insights NWEN eIQ: Crafting Your Vision
Resonant Insights NWEN eIQ: Crafting Your VisionResonant Insights NWEN eIQ: Crafting Your Vision
Resonant Insights NWEN eIQ: Crafting Your Vision
 

More from Luxury Marketing Council of Connecticut-Hudson Valley (6)

The Shullman Research Center, The Importance of Good Listening and Conversati...
The Shullman Research Center, The Importance of Good Listening and Conversati...The Shullman Research Center, The Importance of Good Listening and Conversati...
The Shullman Research Center, The Importance of Good Listening and Conversati...
 
Roe Chlala - Festivities
Roe Chlala - FestivitiesRoe Chlala - Festivities
Roe Chlala - Festivities
 
Christine Georgopulo - Arthur Murray, Grande Ballroom of Greenwich
Christine Georgopulo - Arthur Murray, Grande Ballroom of GreenwichChristine Georgopulo - Arthur Murray, Grande Ballroom of Greenwich
Christine Georgopulo - Arthur Murray, Grande Ballroom of Greenwich
 
Ashley Krauss - A Little Something White Bridal Couture
Ashley Krauss - A Little Something White Bridal CoutureAshley Krauss - A Little Something White Bridal Couture
Ashley Krauss - A Little Something White Bridal Couture
 
Crowd Reactive, Social Media 3.0 Event
Crowd Reactive, Social Media 3.0 EventCrowd Reactive, Social Media 3.0 Event
Crowd Reactive, Social Media 3.0 Event
 
The Mark Studios, Social Media 3.0 Event
The Mark Studios, Social Media 3.0 EventThe Mark Studios, Social Media 3.0 Event
The Mark Studios, Social Media 3.0 Event
 

Recently uploaded

Data skills for Agile Teams- Killing story points
Data skills for Agile Teams- Killing story pointsData skills for Agile Teams- Killing story points
Data skills for Agile Teams- Killing story pointsyasinnathani
 
Upgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsUpgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsIntellect Design Arena Ltd
 
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdfAMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdfJohnCarloValencia4
 
Introduction to The overview of GAAP LO 1-5.pptx
Introduction to The overview of GAAP LO 1-5.pptxIntroduction to The overview of GAAP LO 1-5.pptx
Introduction to The overview of GAAP LO 1-5.pptxJemalSeid25
 
7movierulz.uk
7movierulz.uk7movierulz.uk
7movierulz.ukaroemirsr
 
Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..dlewis191
 
A flour, rice and Suji company in Jhang.
A flour, rice and Suji company in Jhang.A flour, rice and Suji company in Jhang.
A flour, rice and Suji company in Jhang.mcshagufta46
 
Fabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and FestivalsFabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and FestivalsWristbands Ireland
 
Building Your Personal Brand on LinkedIn - Expert Planet- 2024
 Building Your Personal Brand on LinkedIn - Expert Planet-  2024 Building Your Personal Brand on LinkedIn - Expert Planet-  2024
Building Your Personal Brand on LinkedIn - Expert Planet- 2024Stephan Koning
 
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfTalent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfCharles Cotter, PhD
 
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdfChicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdfSourav Sikder
 
Anyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agencyAnyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agencyHanna Klim
 
PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdfPDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdfHajeJanKamps
 
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)tazeenaila12
 
Tata Kelola Bisnis perushaan yang bergerak
Tata Kelola Bisnis perushaan yang bergerakTata Kelola Bisnis perushaan yang bergerak
Tata Kelola Bisnis perushaan yang bergerakEditores1
 
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...IMARC Group
 
MoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor PresentationMoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor Presentationbaron83
 
PDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfPDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfHajeJanKamps
 

Recently uploaded (20)

Data skills for Agile Teams- Killing story points
Data skills for Agile Teams- Killing story pointsData skills for Agile Teams- Killing story points
Data skills for Agile Teams- Killing story points
 
Upgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsUpgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking Applications
 
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdfAMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
 
Introduction to The overview of GAAP LO 1-5.pptx
Introduction to The overview of GAAP LO 1-5.pptxIntroduction to The overview of GAAP LO 1-5.pptx
Introduction to The overview of GAAP LO 1-5.pptx
 
7movierulz.uk
7movierulz.uk7movierulz.uk
7movierulz.uk
 
Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..
 
A flour, rice and Suji company in Jhang.
A flour, rice and Suji company in Jhang.A flour, rice and Suji company in Jhang.
A flour, rice and Suji company in Jhang.
 
Fabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and FestivalsFabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and Festivals
 
Building Your Personal Brand on LinkedIn - Expert Planet- 2024
 Building Your Personal Brand on LinkedIn - Expert Planet-  2024 Building Your Personal Brand on LinkedIn - Expert Planet-  2024
Building Your Personal Brand on LinkedIn - Expert Planet- 2024
 
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfTalent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
 
WAM Corporate Presentation Mar 25 2024.pdf
WAM Corporate Presentation Mar 25 2024.pdfWAM Corporate Presentation Mar 25 2024.pdf
WAM Corporate Presentation Mar 25 2024.pdf
 
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdfChicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
 
Investment Opportunity for Thailand's Automotive & EV Industries
Investment Opportunity for Thailand's Automotive & EV IndustriesInvestment Opportunity for Thailand's Automotive & EV Industries
Investment Opportunity for Thailand's Automotive & EV Industries
 
Anyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agencyAnyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agency
 
PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdfPDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
 
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
 
Tata Kelola Bisnis perushaan yang bergerak
Tata Kelola Bisnis perushaan yang bergerakTata Kelola Bisnis perushaan yang bergerak
Tata Kelola Bisnis perushaan yang bergerak
 
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
 
MoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor PresentationMoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor Presentation
 
PDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfPDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdf
 

The Creating We Institute, The Importance of Good Listening and Conversation event

  • 1. Copyright 2015. Benchmark/ The Creating WE® Institute All Rights Reserved. Conversational IntelligenceTM Judith E. Glaser Chairman – The Creating WE Institute CEO Benchmark Communications, Inc.
  • 2. Copyright 2015. Benchmark/ The Creating WE® Institute All Rights Reserved. HowWE Connect With Others!
  • 3. Copyright 2015. Benchmark/ The Creating WE® Institute All Rights Reserved. WHY Conversational Intelligence? “I know that you believe you understand what you think I said, but I’m not sure you realize that what you heard is not what I meant.” - Pentagon Spokesman Robert McCloskey
  • 4. Copyright 2015. Benchmark/ The Creating WE® Institute All Rights Reserved. Reality Gaps Create Uncertainty
  • 5. Copyright 2015. Benchmark/ The Creating WE® Institute All Rights Reserved. Neuroscience of Human Behavior “I - WE” SHIFT FROM Power-over To Power-with
  • 6. Copyright 2015. Benchmark/ The Creating WE® Institute All Rights Reserved. Itzhak Bentov (scientist, inventor, mystic, author) in Stalking the Wild Pendulum Q "If we could see into each others hearts…. we would know our hearts beat with the same dreams!!!!!" https://www.youtube.com/watch?v=Wl2_k nlv_xw
  • 7. Copyright 2015. Benchmark/ The Creating WE® Institute All Rights Reserved. You Never ChangeThings by Fighting the Existing Reality To Change Something, Build a New Model That Makes the Existing Model Obsolete…. Buckminster Fuller – 20th Century Inventor &Visionary
  • 8. Copyright 2015. Benchmark/ The Creating WE® Institute All Rights Reserved. What do Humans & Rats have in Common? Copyright 2013. Benchmark/ The Creating WE Institute™ All Rights Reserved. CONVERSATIONAL PATTERNS
  • 9. Copyright 2015. Benchmark/ The Creating WE® Institute All Rights Reserved. What do Fish and Humans have in common? CONVERSATIONAL PATTERNS
  • 10. Copyright 2015. Benchmark/ The Creating WE® Institute All Rights Reserved. Depends on the quality of the Which depends on the quality of the Which depends on the quality of the Getting To The Next Level of Greatness Everything Happens Through Conversation! - Judith E. Glaser
  • 11. Copyright 2015. Benchmark/ The Creating WE® Institute All Rights Reserved. Unhealthy and Healthy TERRITORIAL VITAL I I & WE CONVERSATIONAL PATTERNS FOE FRIEND D N A
  • 12. Copyright 2015. Benchmark/ The Creating WE® Institute All Rights Reserved. Advanced Neuroscience Template Genes Transcription Genes Regulatory Genes Epigenetics Neuroplasticity
  • 13. Copyright 2015. Benchmark/ The Creating WE® Institute All Rights Reserved. Neurochemistry of Conversations – “Patterns” © The Creating WE Institute & Qualtrics; Published HBR Online March 2014 OPEN = Oxytocin CLOSED = Cortisol
  • 14. Copyright 2015. Benchmark/ The Creating WE® Institute All Rights Reserved. WHAT’S GOING ON INYOUR HEAD? Why Leaders Need to KnowThis Leaders are Coaches & Facilitators of Conversations!
  • 15. Copyright 2015. Benchmark/ The Creating WE® Institute All Rights Reserved. At the Moment of Contact “Interaction Dynamics” “Sending & Receiving” “Fear Or Trust” “Conversational Rituals Create the Space…” Wisdom Integrity Strategy Empathy Foresight Insight Trust Fight Flight Freeze Appease Q DISTRUST TRUST
  • 16. Copyright 2015. Benchmark/ The Creating WE® Institute All Rights Reserved. Conversational Intelligence® Matrix Level III –Transformational GROW Level II – Positional NAVIGATE Level I – Transactional CONNECT A S K T E L L Listening Listening Listening Listening ListeningListening
  • 17. Copyright 2015. Benchmark/ The Creating WE® Institute All Rights Reserved. CONVERSATIONAL IMPACT .07 seconds
  • 18. Copyright 2015. Benchmark/ The Creating WE® Institute All Rights Reserved. .07 Seconds At the Moment of Contact
  • 19. Copyright 2015. Benchmark/ The Creating WE® Institute All Rights Reserved. Making the Invisible Visible! Territorial Instincts Vital Instincts Conversational Intelligence Dashboard™ Cortisol Oxytocin PROTECT Fight Flight Freeze Appease Distrust PARTNER Wisdom Innovation Strategy Empathy Foresight Insight Trust I-WE Listen to Connect
  • 20. Copyright 2015. Benchmark/ The Creating WE® Institute All Rights Reserved.©1986- 2015 Benchmark Communications, Inc./The Creating we Institute DOWN REGULATE UP REGULATE
  • 21. Copyright 2015. Benchmark/ The Creating WE® Institute All Rights Reserved. Sean Corwin Glaser SEAN: Wait Mommy, you can’t go… because… because - “I have more words to say….. and more questions to ask …..” MOMMY (Liz): Good night Sean. Mommy is done talking. MOMMY (Liz): laughing….. I know honey. We can talk more tomorrow….
  • 22. Copyright 2015. Benchmark/ The Creating WE® Institute All Rights Reserved. Conversational IntelligenceTM “We don’t usually remember what people said or what they did – however ” – Maya Angelou
  • 23. Copyright 2015. Benchmark/ The Creating WE® Institute All Rights Reserved. For More Information Contact: Judith E. Glaser,CEO Benchmark Communications, Inc. Chairman ofThe CreatingWE Institute 212 307 4386 - 917 864 8466 www.conversationalintelligence.com www.creatingwe.com
  • 24. Copyright 2015. Benchmark/ The Creating WE® Institute All Rights Reserved. … and it’s in all human beings We just need to learn to understand it and it! Conversational Intelligence is the intelligence for our times.

Editor's Notes

  1. Make the invisible visible Take a 3D View of Conversations
Conversations have three dimensions — they are biochemical, relational and co-creational. Learn to manage these Three Dimensions (3D) and you will transform your world: First Dimension: Biochemical Learn to manage your own bio-reactions. When we are frustrated with others we get agitated which stimulates cortisol, a fear hormone. The more we project our negative and judgmental feelings toward others they more they become debilitated and are unable to engage in a healthy conversation about how to make things better. Our frustration may show up as bullying, intimidating, and micromanaging. These may help us release our anger or disappointment but it doesn’t get results. Manage your negative emotions and make a leadershift into inspiring others to higher performance. 2: Second Dimension: Relational
Human beings have needs and aspirations. Needs are what we need from each other to feel good about my life and ourselves – we need respect, trust, support, caring and candor. Aspirations are what propel me forward – they are what trigger growth. I aspire to be a leader; I aspire to be a doctor. My aspirations are how I see myself in the future and its more than just about me — it’s also about “we.” When we connect with others at the relational level we become part of a powerful growth system where we are able to support each other’s next steps and honor each other’s identity. When we have a strong relationship with others and validate each other’s needs and aspirations, our chemistry shifts in to a very positive reinforcing cycle that triggers our ability to handle difficult challenges with greater courage. This builds mutually beneficial healthy relationships. 3: Third Dimension: Co-creational
Focus on having Co-creating Conversations®
Co-creating Conversations are designed to enable you and others to join together to create a new reality. Learning to let go of the past and focus on the future with others will be a powerful dimension to empower you and others. When you are co-creating, you are connecting around what success looks like – mutual success. Many times we get “addicted to being right” and we get so empowered by our own ideas that we drive toward our own success. When we are addicted to being right, we are producing dopamine, which is a “feel good” hormone and we lose sight of the person right in front of us. Learn to put your ego behind you — what matters less is what “I” can do, and what matters more is “we can do together.” Conversations are “WE-centric” and they affirm the power of what we can co-create. Mastering the Three Dimensions (3D) changes everything. Your ability to lead will increase exponentially, along with enhancing your ability to create inspiring environments where people work together for mutual gain, growth, and understanding. Rather than getting agitated by and tangled up in conversations about blame, fear, and frustrations about what is not happening at work, you establish a positive context for transformation by engaging people in ongoing conversations about what has, can, and will work to create a transformation. In doing so, you focus on what needs to happen to address the challenges and, with that focus and commitment, you develop into the best company possible. Rather than trying to fix the past, or dwell on it, you focus on bringing lessons from the past forward into creating the future with others.
  2. Explain why we go into distrust
  3. Me: Good night, Sean. Mommy is done talking. Sean: Mommy... Wait... You can't go because... Because...I have more words to say and more questions to ask. Me: (Laughing) I know, honey. We can talk more tomorrow.  Feel free to use the story, Judy! :-)