The Long and Winding Road to an Integrated Service Point


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One of the presentations from a program called "Where Did the Money Go?!: Understanding Hidden Expenses That Derail Small Scale Renovations". It was coordinated by LLAMA BES at ALA Annual 2010 (June 26, 2010).

Many library leaders will find themselves planning a remodel of library space. Whether repurposing for a new use or just improving function and aesthetics, a limited budget can be eaten up by existing building issues: HVAC problems, asbestos abatement, interruption of systems, or simple staging logistics. Experts will share with attendees what to watch for, what questions to ask, and how to plan to anticipate these considerations so that project goals are met.

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The Long and Winding Road to an Integrated Service Point

  1. 1. The Long and Winding Road to an Integrated Service Point<br />Christine Drew Manager, Instruction & OutreachGordon Library<br />
  2. 2.
  3. 3. This Journey Begins <br />
  4. 4. From Users We Learned We Needed …<br />Improved spaces for users: need for “noisy” study, open views to windows, multiple computer configurations<br />Improved spaces for staff: in-office & service desk<br />Better signage: identify areas for users<br />Better visibility & lighting: identifiable service areas & sightlines<br />
  5. 5. The Vision: Integrated Service Point<br />
  6. 6. Service Area Design Process<br />
  7. 7. Unexpected Fork in the Road<br />University capital request approved for 2-year phased project<br />Architect (R.L. Whipple) and WPI Facilities partners <br />Concerns: HVAC circulation & asbestos <br />2nd year funding dropped due to economy <br />Funds redirected to building HVAC<br />Revised plans for merged desk and offices emerge<br />
  8. 8. One of the Many Revisions<br />
  9. 9. Service Area Design Process<br />
  10. 10. New Merged Desk<br />Before<br />After<br />After<br />After<br />
  11. 11. OLD<br />NEWInformation Desk (reference side & new staff offices)<br />
  12. 12. AV Room > Staff Offices<br />Before<br />After<br />
  13. 13. Peaks<br />On the upside… <br />Building HVAC issues addressed<br />Integrated service desk implemented <br />A revised plan for staff offices was implemented<br />More spaces for students & future design of that area<br />Entire main entrance level re-carpeted <br />
  14. 14. Valleys<br />On the down …<br /><ul><li>Vision > Reality > Moment of Truth with hidden expenses
  15. 15. Built fewer offices than needed, ILL squeezed into small space
  16. 16. Most of the new offices lack privacy
  17. 17. Lack of funds to improve overall lighting </li></li></ul><li>A Few Things to Consider<br />Keep dreaming and gathering input to create the library your users want and need.<br />Seriously consider when to renovate vs. when to rebuild.<br />Determine what makes most sense at your institution.<br />Engage with your partners & do what’s best for users.<br />Are small, phased, facelift projects worth it? <br />If building issues exist, be prepared for a rocky ride.<br />
  18. 18. Moving Right Along: Info Commons <br />By August 2010 for details<br />
  19. 19. This Journey Ends (for now)<br /> Christine DrewManager, Instruction & Outreach - Gordon Library cdrew@wpi.edu508.831.6163<br />
  20. 20. WPI<br />Founded in 1865 as Worcester County Free Institute of Industrial Science as nation's third-oldest private independent technological university <br />More than 50 project-based undergraduate and graduate degree programs in science, engineering, technology, management, social sciences, and humanities and arts<br />3160 undergraduates/1309 graduate students/314 faculty<br />