SlideShare a Scribd company logo
1 of 6
Download to read offline
LIST’s “IT for Innovative Services” (ITIS) department develops
innovative IT services within an open innovation process
integrating all stakeholders concerned. Its research focuses on
decisional knowledge dynamics, trusted service systems, and
service engineering with impact.
More information at LIST.lu/itis
IT for
Innovative
Services
(ITIS)
Our approach
Contacts
Prof. Dr Eric Dubois
Director
eric.dubois@list.lu
Prof. Dr Erik Proper
Deputy Director
erik.proper@list.lu
The ITIS approach to the design of innovative services is based on the involvement of various stakeholders. Services
are designed developed, and deployed in a collaborative process with the major stakeholders, involving a process of open
innovation in a ‘living lab’ context, supported by a Creative Studio.
The Creative Studio allows designers to realise their ideas for new products and services within the framework of a high-tech
environment supporting interaction and shared decision-making. This environment draws on a group of related technologies
including natural user interfaces, sensors and artificial intelligence.
The Creative Studio is a platform accessible to all. In particular, it allows researchers to meet with professionals and users of
different domains in implementing their innovations. Four sectors are targeted primarily, namely:
uu The construction sector where certain major challenges affect the efficiency of design and construction processes, as
well as effective property management. For both of these factors, our research concerns the nature and representation of
information to be exchanged, as well as the development of collaborative platforms allowing for this interaction.
uu The freight/passenger transport and logistics sector, a sector which, through an increase in e-commerce and
globalisation of exchanges, requires innovative and effective information systems. The research we lead is based on tools
for supporting decision-making, monitoring and real-time traceability, as well as optimisation and modelling of logistic
chains.
uu The healthcare sector (eHealth) represents a critical challenge for our society in terms of controlling costs and managing
increasing volumes of information. Our research focuses on requirements in terms of management and decision-making
support as well as aspects of interoperability standards and the quality of services covering the chain of the various
stakeholders involved.
uu The IT professional sector works towards bolstering the quality of services, thereby becoming a differentiating factor,
notably for exports. Our research is aimed at identifying, quantifying and measuring the criteria for this parameter as well
as evaluating associated risks, in particular for services provided by suppliers working in a network.
RDI Department
© LIST - February 2015 - printed on FSC certified paper
Our RDI Departments
and their
competence domains
Luxembourg Institute of
Science and Technology (LIST)
5, avenue des Hauts-Fourneaux
L-4362 Esch/Azette
Tel. : (+352) 275 888 - 1
info@list.lu
LIST.lu
Follow us on social media
www.list.lu/social-media
About LIST
A key player in research and innovation in
Luxembourg, the Luxembourg Institute of
Science and Technology (LIST) covers with
its630employeesthedomainsofmaterials,
environment and IT. As an RTO (Research
and Technology Organisation) and with its
interdisciplinary impact-driven approach,
LIST contributes to the development of
Luxembourg’s economy and society.
More information: LIST.lu
ENVIRONMENTAL
RESEARCH AND
INNOVATION (ERIN)
• Water security and safety
• Plants for biomass, biopolymers and
bioenergy
• Life cycle sustainability and risk
assessment
• e-Science for environmental and
biological applications
MATERIALS
RESEARCH AND
TECHNOLOGY (MRT)
• Nanomaterials and nanotechnologies
• Composite and advanced materials
IT FOR
INNOVATIVE SERVICES
(ITIS)
• Decisional knowledge dynamics
• Trusted service systems
• Service engineering with impact
1. Building trust around service systems
When private and/or public organisations collaborate, in particular when they use and combine their IT services, it is crucial
for these organisations to trust each other, and to create trust towards their clients.
uu Our research challenge:	 How to improve, regulate and evaluate the overall quality of services, notably those pertaining
to security, availability, performance and compliance.
uu Keywords:	 Service systems, management and GRC (Governance, Risk, Compliance), enterprise
architecture and engineering, design and monitoring in real time of the qualities of a service
2. Developing new services with a high level of information intensity
The world of massively interconnected systems such as Linked (Open) Data, the Internet of Things and Social Networks
triggers many challenges on how to manage this inspiring complexity of information sources, while opening up a myriad of
opportunities for the creation of new knowledge-based services.
uu Our research challenge:	 How to efficiently exploit the complex knowledge dynamics of such systems for collaborative
and creative decision-making using smart technology enablers?
uu Keywords:	 Technology-Based Assessment of collective decision-making and complex problem-solving
skills, Human-Machine Interaction engineering, natural and adaptive interface, natural
modelling, knowledge-based and context-aware personalisation and recommendation,
crowd-computing, knowledge representation dynamics, multimodal analytics
3. Supporting innovation of IT-based services
In an economy that is dominated by services, it is key to fundamentally understand the mechanisms related to the innovation
of IT services, in order to increase its socio-economic impacts.
uu Our research challenge:	 How to support the innovation for services, in terms of an effective and creative mix of people,
processes and IT enabled technology?
uu Keywords:	 Process and support tools for innovative shared design of IT services: idea development,
design, roll-out and management of change in organisations. New business models and
measuring the impact of IT innovations
The Luxembourg economy is strongly based on services, in
particular on services that are based on IT. In this context,
the “IT for Innovative Services” (ITIS) department at the
Luxembourg Institute of Science and Technology (LIST) aims
to bolster this domain through multi-disciplinary scientific
and technological research leading to the development of
innovative IT services.
ITIS gathers about 140 highly skilled researchers and
engineers from various disciplines to address technological,
organisational, human, and economic aspects of innovative
IT services.
Research areas are based around the innovation of services
with a high level of information intensity and issued with a
level of quality allowing for trust to be gained in their use and
for generating value around new business models.
ITIS’s research programme focuses on the challenges
involved in exploiting massively interconnected systems
of data, devices and people to enable informed decision-
making, use of information systems in measuring and
controlling the quality of services in networked enterprises,
and tools for IT services innovation processes.
The objectives of ITIS fall directly within the framework
of the ‘Digital Lëtzebuerg’ strategy of the Luxembourg
government. Design of innovative services is undertaken
through direct cooperation with market stakeholders,
within the framework of an open innovation approach and
implementation of a ‘living lab’ allowing to associate all
stakeholders in the design and roll-out of the services.
The innovative IT services designed by ITIS are developed
primarily in partnership with the following markets and
sectors: construction, logistics and mobility, healthcare and
IT professionals.
Management of IT services:
uu TIPA®
	 a framework to assess the maturity of processes in various domains (ITIL, data archiving,
information security)
uu TISRIM 	 a tool for analysis and management of information security risks
Information services:
uu CALLUNA	 a software platform offering a host of interactive and customisable graphics to rapidly
understand the critical aspects of a data set
uu MyMuseumGuide	 a geo-localised mobile application to enhance the experience of museum visitors adapted to
their preferences, walking paths and time available
Skills evaluation:
uu Various skills evaluation services and learning-based services constructed around the Open Source Computer-
Based Assessment TAO®
software
Construction:
uu CRTI-weB®
	 an electronic platform to improve collaboration between stakeholders and exchange of best
practices in the construction sector, in relation to Building Information Modelling (BIM) on
construction sites
uu Last Planner	 an innovation support tool, inspired by Lean Management, dedicated to improve the
operational performance of building processes.
Healthcare:
uu GECAMED	 a secure open source software platform developed in partnership with doctors for managing
and using medical data
uu WikiFood	 an advisory and learning tool for patients suffering from allergies in the food-related choices
they make
Mobility and logistics:
uu TILT System	 a patented indoor positioning system for mobile devices exploiting the existing wi-fi
infrastructure, without requiring the installation of other extra hardware infrastructure
uu Tools for the design and simulation of support in personal mobility, in particular within the framework of multi-
mode transportation
uu Use of IT for the optimisation of supply chains by taking into account environmental and economic factors
Who we are Our research topics Our technological offer
1. Building trust around service systems
When private and/or public organisations collaborate, in particular when they use and combine their IT services, it is crucial
for these organisations to trust each other, and to create trust towards their clients.
uu Our research challenge:	 How to improve, regulate and evaluate the overall quality of services, notably those pertaining
to security, availability, performance and compliance.
uu Keywords:	 Service systems, management and GRC (Governance, Risk, Compliance), enterprise
architecture and engineering, design and monitoring in real time of the qualities of a service
2. Developing new services with a high level of information intensity
The world of massively interconnected systems such as Linked (Open) Data, the Internet of Things and Social Networks
triggers many challenges on how to manage this inspiring complexity of information sources, while opening up a myriad of
opportunities for the creation of new knowledge-based services.
uu Our research challenge:	 How to efficiently exploit the complex knowledge dynamics of such systems for collaborative
and creative decision-making using smart technology enablers?
uu Keywords:	 Technology-Based Assessment of collective decision-making and complex problem-solving
skills, Human-Machine Interaction engineering, natural and adaptive interface, natural
modelling, knowledge-based and context-aware personalisation and recommendation,
crowd-computing, knowledge representation dynamics, multimodal analytics
3. Supporting innovation of IT-based services
In an economy that is dominated by services, it is key to fundamentally understand the mechanisms related to the innovation
of IT services, in order to increase its socio-economic impacts.
uu Our research challenge:	 How to support the innovation for services, in terms of an effective and creative mix of people,
processes and IT enabled technology?
uu Keywords:	 Process and support tools for innovative shared design of IT services: idea development,
design, roll-out and management of change in organisations. New business models and
measuring the impact of IT innovations
The Luxembourg economy is strongly based on services, in
particular on services that are based on IT. In this context,
the “IT for Innovative Services” (ITIS) department at the
Luxembourg Institute of Science and Technology (LIST) aims
to bolster this domain through multi-disciplinary scientific
and technological research leading to the development of
innovative IT services.
ITIS gathers about 140 highly skilled researchers and
engineers from various disciplines to address technological,
organisational, human, and economic aspects of innovative
IT services.
Research areas are based around the innovation of services
with a high level of information intensity and issued with a
level of quality allowing for trust to be gained in their use and
for generating value around new business models.
ITIS’s research programme focuses on the challenges
involved in exploiting massively interconnected systems
of data, devices and people to enable informed decision-
making, use of information systems in measuring and
controlling the quality of services in networked enterprises,
and tools for IT services innovation processes.
The objectives of ITIS fall directly within the framework
of the ‘Digital Lëtzebuerg’ strategy of the Luxembourg
government. Design of innovative services is undertaken
through direct cooperation with market stakeholders,
within the framework of an open innovation approach and
implementation of a ‘living lab’ allowing to associate all
stakeholders in the design and roll-out of the services.
The innovative IT services designed by ITIS are developed
primarily in partnership with the following markets and
sectors: construction, logistics and mobility, healthcare and
IT professionals.
Management of IT services:
uu TIPA®
	 a framework to assess the maturity of processes in various domains (ITIL, data archiving,
information security)
uu TISRIM 	 a tool for analysis and management of information security risks
Information services:
uu CALLUNA	 a software platform offering a host of interactive and customisable graphics to rapidly
understand the critical aspects of a data set
uu MyMuseumGuide	 a geo-localised mobile application to enhance the experience of museum visitors adapted to
their preferences, walking paths and time available
Skills evaluation:
uu Various skills evaluation services and learning-based services constructed around the Open Source Computer-
Based Assessment TAO®
software
Construction:
uu CRTI-weB®
	 an electronic platform to improve collaboration between stakeholders and exchange of best
practices in the construction sector, in relation to Building Information Modelling (BIM) on
construction sites
uu Last Planner	 an innovation support tool, inspired by Lean Management, dedicated to improve the
operational performance of building processes.
Healthcare:
uu GECAMED	 a secure open source software platform developed in partnership with doctors for managing
and using medical data
uu WikiFood	 an advisory and learning tool for patients suffering from allergies in the food-related choices
they make
Mobility and logistics:
uu TILT System	 a patented indoor positioning system for mobile devices exploiting the existing wi-fi
infrastructure, without requiring the installation of other extra hardware infrastructure
uu Tools for the design and simulation of support in personal mobility, in particular within the framework of multi-
mode transportation
uu Use of IT for the optimisation of supply chains by taking into account environmental and economic factors
Who we are Our research topics Our technological offer
1. Building trust around service systems
When private and/or public organisations collaborate, in particular when they use and combine their IT services, it is crucial
for these organisations to trust each other, and to create trust towards their clients.
uu Our research challenge:	 How to improve, regulate and evaluate the overall quality of services, notably those pertaining
to security, availability, performance and compliance.
uu Keywords:	 Service systems, management and GRC (Governance, Risk, Compliance), enterprise
architecture and engineering, design and monitoring in real time of the qualities of a service
2. Developing new services with a high level of information intensity
The world of massively interconnected systems such as Linked (Open) Data, the Internet of Things and Social Networks
triggers many challenges on how to manage this inspiring complexity of information sources, while opening up a myriad of
opportunities for the creation of new knowledge-based services.
uu Our research challenge:	 How to efficiently exploit the complex knowledge dynamics of such systems for collaborative
and creative decision-making using smart technology enablers?
uu Keywords:	 Technology-Based Assessment of collective decision-making and complex problem-solving
skills, Human-Machine Interaction engineering, natural and adaptive interface, natural
modelling, knowledge-based and context-aware personalisation and recommendation,
crowd-computing, knowledge representation dynamics, multimodal analytics
3. Supporting innovation of IT-based services
In an economy that is dominated by services, it is key to fundamentally understand the mechanisms related to the innovation
of IT services, in order to increase its socio-economic impacts.
uu Our research challenge:	 How to support the innovation for services, in terms of an effective and creative mix of people,
processes and IT enabled technology?
uu Keywords:	 Process and support tools for innovative shared design of IT services: idea development,
design, roll-out and management of change in organisations. New business models and
measuring the impact of IT innovations
The Luxembourg economy is strongly based on services, in
particular on services that are based on IT. In this context,
the “IT for Innovative Services” (ITIS) department at the
Luxembourg Institute of Science and Technology (LIST) aims
to bolster this domain through multi-disciplinary scientific
and technological research leading to the development of
innovative IT services.
ITIS gathers about 140 highly skilled researchers and
engineers from various disciplines to address technological,
organisational, human, and economic aspects of innovative
IT services.
Research areas are based around the innovation of services
with a high level of information intensity and issued with a
level of quality allowing for trust to be gained in their use and
for generating value around new business models.
ITIS’s research programme focuses on the challenges
involved in exploiting massively interconnected systems
of data, devices and people to enable informed decision-
making, use of information systems in measuring and
controlling the quality of services in networked enterprises,
and tools for IT services innovation processes.
The objectives of ITIS fall directly within the framework
of the ‘Digital Lëtzebuerg’ strategy of the Luxembourg
government. Design of innovative services is undertaken
through direct cooperation with market stakeholders,
within the framework of an open innovation approach and
implementation of a ‘living lab’ allowing to associate all
stakeholders in the design and roll-out of the services.
The innovative IT services designed by ITIS are developed
primarily in partnership with the following markets and
sectors: construction, logistics and mobility, healthcare and
IT professionals.
Management of IT services:
uu TIPA®
	 a framework to assess the maturity of processes in various domains (ITIL, data archiving,
information security)
uu TISRIM 	 a tool for analysis and management of information security risks
Information services:
uu CALLUNA	 a software platform offering a host of interactive and customisable graphics to rapidly
understand the critical aspects of a data set
uu MyMuseumGuide	 a geo-localised mobile application to enhance the experience of museum visitors adapted to
their preferences, walking paths and time available
Skills evaluation:
uu Various skills evaluation services and learning-based services constructed around the Open Source Computer-
Based Assessment TAO®
software
Construction:
uu CRTI-weB®
	 an electronic platform to improve collaboration between stakeholders and exchange of best
practices in the construction sector, in relation to Building Information Modelling (BIM) on
construction sites
uu Last Planner	 an innovation support tool, inspired by Lean Management, dedicated to improve the
operational performance of building processes.
Healthcare:
uu GECAMED	 a secure open source software platform developed in partnership with doctors for managing
and using medical data
uu WikiFood	 an advisory and learning tool for patients suffering from allergies in the food-related choices
they make
Mobility and logistics:
uu TILT System	 a patented indoor positioning system for mobile devices exploiting the existing wi-fi
infrastructure, without requiring the installation of other extra hardware infrastructure
uu Tools for the design and simulation of support in personal mobility, in particular within the framework of multi-
mode transportation
uu Use of IT for the optimisation of supply chains by taking into account environmental and economic factors
Who we are Our research topics Our technological offer
LIST’s “IT for Innovative Services” (ITIS) department develops
innovative IT services within an open innovation process
integrating all stakeholders concerned. Its research focuses on
decisional knowledge dynamics, trusted service systems, and
service engineering with impact.
More information at LIST.lu/itis
IT for
Innovative
Services
(ITIS)
Our approach
Contacts
Prof. Dr Eric Dubois
Director
eric.dubois@list.lu
Prof. Dr Erik Proper
Deputy Director
erik.proper@list.lu
The ITIS approach to the design of innovative services is based on the involvement of various stakeholders. Services
are designed, developed, and deployed in a collaborative process with the major stakeholders, involving a process of open
innovation in a ‘living lab’ context, supported by a Creative Studio.
The Creative Studio allows designers to realise their ideas for new products and services within the framework of a high-tech
environment supporting interaction and shared decision-making. This environment draws on a group of related technologies
including natural user interfaces, sensors and artificial intelligence.
The Creative Studio is a platform accessible to all. In particular, it allows researchers to meet with professionals and users of
different domains in implementing their innovations. Four sectors are targeted primarily, namely:
uu The construction sector where certain major challenges affect the efficiency of design and construction processes, as
well as effective property management. For both of these factors, our research concerns the nature and representation of
information to be exchanged, as well as the development of collaborative platforms allowing for this interaction.
uu The freight/passenger transport and logistics sector, a sector which, through an increase in e-commerce and
globalisation of exchanges, requires innovative and effective information systems. The research we lead is based on tools
for supporting decision-making, monitoring and real-time traceability, as well as optimisation and modelling of logistic
chains.
uu The healthcare sector (eHealth) represents a critical challenge for our society in terms of controlling costs and managing
increasing volumes of information. Our research focuses on requirements in terms of management and decision-making
support as well as aspects of interoperability standards and the quality of services covering the chain of the various
stakeholders involved.
uu The IT professional sector works towards bolstering the quality of services, thereby becoming a differentiating factor,
notably for exports. Our research is aimed at identifying, quantifying and measuring the criteria for this parameter as well
as evaluating associated risks, in particular for services provided by suppliers working in a network.
RDI Department
© LIST - March 2015 - printed on FSC certified paper
Our RDI Departments
and their
competence domains
Luxembourg Institute of
Science and Technology (LIST)
5, avenue des Hauts-Fourneaux
L-4362 Esch/Azette
Tel. : (+352) 275 888 - 1
info@list.lu
LIST.lu
Follow us on social media
www.list.lu/social-media
About LIST
A key player in research and innovation in
Luxembourg, the Luxembourg Institute of
Science and Technology (LIST) covers with
its630employeesthedomainsofmaterials,
environment and IT. As an RTO (Research
and Technology Organisation) and with its
interdisciplinary impact-driven approach,
LIST contributes to the development of
Luxembourg’s economy and society.
More information: LIST.lu
ENVIRONMENTAL
RESEARCH AND
INNOVATION (ERIN)
• Water security and safety
• Plants for biomass, biopolymers and
bioenergy
• Life cycle sustainability and risk
assessment
• e-Science for environmental and
biological applications
MATERIALS
RESEARCH AND
TECHNOLOGY (MRT)
• Nanomaterials and nanotechnologies
• Composite and advanced materials
IT FOR
INNOVATIVE SERVICES
(ITIS)
• Decisional knowledge dynamics
• Trusted service systems
• Service engineering with impact
LIST’s “IT for Innovative Services” (ITIS) department develops
innovative IT services within an open innovation process
integrating all stakeholders concerned. Its research focuses on
decisional knowledge dynamics, trusted service systems, and
service engineering with impact.
More information at LIST.lu/itis
IT for
Innovative
Services
(ITIS)
Our approach
Contacts
Prof. Dr Eric Dubois
Director
eric.dubois@list.lu
Prof. Dr Erik Proper
Deputy Director
erik.proper@list.lu
The ITIS approach to the design of innovative services is based on the involvement of various stakeholders. Services
are designed, developed, and deployed in a collaborative process with the major stakeholders, involving a process of open
innovation in a ‘living lab’ context, supported by a Creative Studio.
The Creative Studio allows designers to realise their ideas for new products and services within the framework of a high-tech
environment supporting interaction and shared decision-making. This environment draws on a group of related technologies
including natural user interfaces, sensors and artificial intelligence.
The Creative Studio is a platform accessible to all. In particular, it allows researchers to meet with professionals and users of
different domains in implementing their innovations. Four sectors are targeted primarily, namely:
uu The construction sector where certain major challenges affect the efficiency of design and construction processes, as
well as effective property management. For both of these factors, our research concerns the nature and representation of
information to be exchanged, as well as the development of collaborative platforms allowing for this interaction.
uu The freight/passenger transport and logistics sector, a sector which, through an increase in e-commerce and
globalisation of exchanges, requires innovative and effective information systems. The research we lead is based on tools
for supporting decision-making, monitoring and real-time traceability, as well as optimisation and modelling of logistic
chains.
uu The healthcare sector (eHealth) represents a critical challenge for our society in terms of controlling costs and managing
increasing volumes of information. Our research focuses on requirements in terms of management and decision-making
support as well as aspects of interoperability standards and the quality of services covering the chain of the various
stakeholders involved.
uu The IT professional sector works towards bolstering the quality of services, thereby becoming a differentiating factor,
notably for exports. Our research is aimed at identifying, quantifying and measuring the criteria for this parameter as well
as evaluating associated risks, in particular for services provided by suppliers working in a network.
RDI Department
© LIST - March 2015 - printed on FSC certified paper
Our RDI Departments
and their
competence domains
Luxembourg Institute of
Science and Technology (LIST)
5, avenue des Hauts-Fourneaux
L-4362 Esch/Azette
Tel. : (+352) 275 888 - 1
info@list.lu
LIST.lu
Follow us on social media
www.list.lu/social-media
About LIST
A key player in research and innovation in
Luxembourg, the Luxembourg Institute of
Science and Technology (LIST) covers with
its630employeesthedomainsofmaterials,
environment and IT. As an RTO (Research
and Technology Organisation) and with its
interdisciplinary impact-driven approach,
LIST contributes to the development of
Luxembourg’s economy and society.
More information: LIST.lu
ENVIRONMENTAL
RESEARCH AND
INNOVATION (ERIN)
• Water security and safety
• Plants for biomass, biopolymers and
bioenergy
• Life cycle sustainability and risk
assessment
• e-Science for environmental and
biological applications
MATERIALS
RESEARCH AND
TECHNOLOGY (MRT)
• Nanomaterials and nanotechnologies
• Composite and advanced materials
IT FOR
INNOVATIVE SERVICES
(ITIS)
• Decisional knowledge dynamics
• Trusted service systems
• Service engineering with impact

More Related Content

What's hot

Digital ready policymaking and the digital screening process(1)
Digital ready policymaking and the digital screening process(1)Digital ready policymaking and the digital screening process(1)
Digital ready policymaking and the digital screening process(1)
PanagiotisKeramidis
 
Corporate Tekes Safety and Security programme 2013
Corporate Tekes Safety and Security programme 2013Corporate Tekes Safety and Security programme 2013
Corporate Tekes Safety and Security programme 2013
Turvallisuus2013
 
Science, Strategy and Sustainable Solutions, a Collaboration on the Direction...
Science, Strategy and Sustainable Solutions, a Collaboration on the Direction...Science, Strategy and Sustainable Solutions, a Collaboration on the Direction...
Science, Strategy and Sustainable Solutions, a Collaboration on the Direction...
Ed Dodds
 
Robotic process automation in local government a system for efficiency, or ju...
Robotic process automation in local government a system for efficiency, or ju...Robotic process automation in local government a system for efficiency, or ju...
Robotic process automation in local government a system for efficiency, or ju...
PanagiotisKeramidis
 
Project etapas ethical technology adoption in public administration service(1)
Project etapas   ethical technology adoption in public administration service(1)Project etapas   ethical technology adoption in public administration service(1)
Project etapas ethical technology adoption in public administration service(1)
PanagiotisKeramidis
 
Artificial intelligence (ai) multidisciplinary perspectives on emerging chall...
Artificial intelligence (ai) multidisciplinary perspectives on emerging chall...Artificial intelligence (ai) multidisciplinary perspectives on emerging chall...
Artificial intelligence (ai) multidisciplinary perspectives on emerging chall...
PanagiotisKeramidis
 
Tracking the Economic Value of Embedded Digital Technology
Tracking the Economic Value of Embedded Digital TechnologyTracking the Economic Value of Embedded Digital Technology
Tracking the Economic Value of Embedded Digital Technology
Jim Bladich
 

What's hot (20)

Digital ready policymaking and the digital screening process(1)
Digital ready policymaking and the digital screening process(1)Digital ready policymaking and the digital screening process(1)
Digital ready policymaking and the digital screening process(1)
 
H2020 ICT and Health Webinar - Samana Brannigan, Innovate UK
H2020 ICT and Health Webinar - Samana Brannigan, Innovate UKH2020 ICT and Health Webinar - Samana Brannigan, Innovate UK
H2020 ICT and Health Webinar - Samana Brannigan, Innovate UK
 
EDF2014: Christian Lindemann, Wolters Kluwer Germany & Christian Dirschl, Wol...
EDF2014: Christian Lindemann, Wolters Kluwer Germany & Christian Dirschl, Wol...EDF2014: Christian Lindemann, Wolters Kluwer Germany & Christian Dirschl, Wol...
EDF2014: Christian Lindemann, Wolters Kluwer Germany & Christian Dirschl, Wol...
 
Samos 2020 Summit - Digital Governance Overview
Samos 2020 Summit - Digital Governance OverviewSamos 2020 Summit - Digital Governance Overview
Samos 2020 Summit - Digital Governance Overview
 
Digital Governance & Artificial Intelligence
Digital Governance & Artificial IntelligenceDigital Governance & Artificial Intelligence
Digital Governance & Artificial Intelligence
 
Corporate Tekes Safety and Security programme 2013
Corporate Tekes Safety and Security programme 2013Corporate Tekes Safety and Security programme 2013
Corporate Tekes Safety and Security programme 2013
 
Overview of the ICT ecosystem of Wallonia - AWEX, Procolombia and App.co
Overview of the ICT ecosystem of Wallonia - AWEX, Procolombia and App.co Overview of the ICT ecosystem of Wallonia - AWEX, Procolombia and App.co
Overview of the ICT ecosystem of Wallonia - AWEX, Procolombia and App.co
 
A Business Model for FIspace
A Business Model for FIspaceA Business Model for FIspace
A Business Model for FIspace
 
Science, Strategy and Sustainable Solutions, a Collaboration on the Direction...
Science, Strategy and Sustainable Solutions, a Collaboration on the Direction...Science, Strategy and Sustainable Solutions, a Collaboration on the Direction...
Science, Strategy and Sustainable Solutions, a Collaboration on the Direction...
 
Opening – Introductions and Welcome by the host
Opening – Introductions and Welcome by the hostOpening – Introductions and Welcome by the host
Opening – Introductions and Welcome by the host
 
Robotic process automation in local government a system for efficiency, or ju...
Robotic process automation in local government a system for efficiency, or ju...Robotic process automation in local government a system for efficiency, or ju...
Robotic process automation in local government a system for efficiency, or ju...
 
Project etapas ethical technology adoption in public administration service(1)
Project etapas   ethical technology adoption in public administration service(1)Project etapas   ethical technology adoption in public administration service(1)
Project etapas ethical technology adoption in public administration service(1)
 
ICDS2 IARIA presentation M. Hartog
ICDS2 IARIA presentation M. HartogICDS2 IARIA presentation M. Hartog
ICDS2 IARIA presentation M. Hartog
 
Responsible use of ai in governance(1)
Responsible use of ai in governance(1)Responsible use of ai in governance(1)
Responsible use of ai in governance(1)
 
13028 fn broschuere_engl
13028 fn broschuere_engl13028 fn broschuere_engl
13028 fn broschuere_engl
 
Horizon 2020 ICT and Advanced Materials & Manufacturing
Horizon 2020 ICT and Advanced Materials & ManufacturingHorizon 2020 ICT and Advanced Materials & Manufacturing
Horizon 2020 ICT and Advanced Materials & Manufacturing
 
Horizon 2020 ICT and Advanced Materials & Manufacturing
Horizon 2020 ICT and Advanced Materials & ManufacturingHorizon 2020 ICT and Advanced Materials & Manufacturing
Horizon 2020 ICT and Advanced Materials & Manufacturing
 
Artificial intelligence (ai) multidisciplinary perspectives on emerging chall...
Artificial intelligence (ai) multidisciplinary perspectives on emerging chall...Artificial intelligence (ai) multidisciplinary perspectives on emerging chall...
Artificial intelligence (ai) multidisciplinary perspectives on emerging chall...
 
Tracking the Economic Value of Embedded Digital Technology
Tracking the Economic Value of Embedded Digital TechnologyTracking the Economic Value of Embedded Digital Technology
Tracking the Economic Value of Embedded Digital Technology
 
The Generations of Digital governance : From Paper to Robots
The Generations of Digital governance : From Paper to RobotsThe Generations of Digital governance : From Paper to Robots
The Generations of Digital governance : From Paper to Robots
 

Similar to Presentation leaflet - "IT for Innovative Services" (ITIS) department

ISO Smart City Infrastucture Frameworkv2
ISO Smart City Infrastucture Frameworkv2ISO Smart City Infrastucture Frameworkv2
ISO Smart City Infrastucture Frameworkv2
Jonathan L. Tan, M.B.A.
 
Open Health - Open Source of Innovation
Open Health - Open Source of InnovationOpen Health - Open Source of Innovation
Open Health - Open Source of Innovation
Ándago
 
Digital Transformation Strategy
Digital Transformation StrategyDigital Transformation Strategy
Digital Transformation Strategy
James Woolwine
 

Similar to Presentation leaflet - "IT for Innovative Services" (ITIS) department (20)

Digital platforms to drive innovation - platform-thinking and design-thinking
Digital platforms to drive innovation - platform-thinking and design-thinkingDigital platforms to drive innovation - platform-thinking and design-thinking
Digital platforms to drive innovation - platform-thinking and design-thinking
 
Highlights in service research
Highlights in service researchHighlights in service research
Highlights in service research
 
Smart city position paper - GS1 standards perspective
Smart city position paper - GS1 standards perspectiveSmart city position paper - GS1 standards perspective
Smart city position paper - GS1 standards perspective
 
Services and enterprises: a happy marriage
Services and enterprises: a happy marriageServices and enterprises: a happy marriage
Services and enterprises: a happy marriage
 
Itälä: Agile Citizen-centric Health
Itälä: Agile Citizen-centric HealthItälä: Agile Citizen-centric Health
Itälä: Agile Citizen-centric Health
 
VirtuoCITY
VirtuoCITYVirtuoCITY
VirtuoCITY
 
ISO Smart City Infrastucture Frameworkv2
ISO Smart City Infrastucture Frameworkv2ISO Smart City Infrastucture Frameworkv2
ISO Smart City Infrastucture Frameworkv2
 
Open Health - Open Source of Innovation
Open Health - Open Source of InnovationOpen Health - Open Source of Innovation
Open Health - Open Source of Innovation
 
Smart society iot charter eindhoven work in progress
Smart society iot charter eindhoven work in progressSmart society iot charter eindhoven work in progress
Smart society iot charter eindhoven work in progress
 
Presentación InnoLab Bilbao BetaBeers: Smart Cities DeustoTech
Presentación InnoLab Bilbao BetaBeers: Smart Cities DeustoTechPresentación InnoLab Bilbao BetaBeers: Smart Cities DeustoTech
Presentación InnoLab Bilbao BetaBeers: Smart Cities DeustoTech
 
Digital Lab Research areas
Digital Lab Research areasDigital Lab Research areas
Digital Lab Research areas
 
SURFnet overview
SURFnet overviewSURFnet overview
SURFnet overview
 
Partnerships for Innovation: Building Innovation Capacity
Partnerships for Innovation: Building Innovation CapacityPartnerships for Innovation: Building Innovation Capacity
Partnerships for Innovation: Building Innovation Capacity
 
Tan Smart City Infrastucture Framework
Tan Smart City Infrastucture FrameworkTan Smart City Infrastucture Framework
Tan Smart City Infrastucture Framework
 
Tan smart city infrastucture framework
Tan smart city infrastucture frameworkTan smart city infrastucture framework
Tan smart city infrastucture framework
 
Tan Smart City Infrastucture Framework
Tan Smart City Infrastucture FrameworkTan Smart City Infrastucture Framework
Tan Smart City Infrastucture Framework
 
A Quintessential smart city infrastructure framework for all stakeholders
A Quintessential smart city infrastructure framework for all stakeholdersA Quintessential smart city infrastructure framework for all stakeholders
A Quintessential smart city infrastructure framework for all stakeholders
 
European research - Horizon 2020 (with a focus on services)
European research - Horizon 2020 (with a focus on services) European research - Horizon 2020 (with a focus on services)
European research - Horizon 2020 (with a focus on services)
 
The BE-GOOD project: Building an Ecosystem to Generate Opportunities in Open ...
The BE-GOOD project: Building an Ecosystem to Generate Opportunities in Open ...The BE-GOOD project: Building an Ecosystem to Generate Opportunities in Open ...
The BE-GOOD project: Building an Ecosystem to Generate Opportunities in Open ...
 
Digital Transformation Strategy
Digital Transformation StrategyDigital Transformation Strategy
Digital Transformation Strategy
 

Recently uploaded

Cymulate (Breach and Attack Simulation).
Cymulate (Breach and Attack Simulation).Cymulate (Breach and Attack Simulation).
Cymulate (Breach and Attack Simulation).
luckyk1575
 

Recently uploaded (12)

ServiceNow CIS-Discovery Exam Dumps 2024
ServiceNow CIS-Discovery Exam Dumps 2024ServiceNow CIS-Discovery Exam Dumps 2024
ServiceNow CIS-Discovery Exam Dumps 2024
 
DAY 0 8 A Revelation 05-19-2024 PPT.pptx
DAY 0 8 A Revelation 05-19-2024 PPT.pptxDAY 0 8 A Revelation 05-19-2024 PPT.pptx
DAY 0 8 A Revelation 05-19-2024 PPT.pptx
 
art integrated project of computer applications
art integrated project of computer applicationsart integrated project of computer applications
art integrated project of computer applications
 
OC Streetcar Final Presentation-Downtown Santa Ana
OC Streetcar Final Presentation-Downtown Santa AnaOC Streetcar Final Presentation-Downtown Santa Ana
OC Streetcar Final Presentation-Downtown Santa Ana
 
Breathing in New Life_ Part 3 05 22 2024.pptx
Breathing in New Life_ Part 3 05 22 2024.pptxBreathing in New Life_ Part 3 05 22 2024.pptx
Breathing in New Life_ Part 3 05 22 2024.pptx
 
Cymulate (Breach and Attack Simulation).
Cymulate (Breach and Attack Simulation).Cymulate (Breach and Attack Simulation).
Cymulate (Breach and Attack Simulation).
 
ACM CHT Best Inspection Practices Kinben Innovation MIC Slideshare.pdf
ACM CHT Best Inspection Practices Kinben Innovation MIC Slideshare.pdfACM CHT Best Inspection Practices Kinben Innovation MIC Slideshare.pdf
ACM CHT Best Inspection Practices Kinben Innovation MIC Slideshare.pdf
 
Deciding The Topic of our Magazine.pptx.
Deciding The Topic of our Magazine.pptx.Deciding The Topic of our Magazine.pptx.
Deciding The Topic of our Magazine.pptx.
 
Understanding Poverty: A Community Questionnaire
Understanding Poverty: A Community QuestionnaireUnderstanding Poverty: A Community Questionnaire
Understanding Poverty: A Community Questionnaire
 
05232024 Joint Meeting - Community Networking
05232024 Joint Meeting - Community Networking05232024 Joint Meeting - Community Networking
05232024 Joint Meeting - Community Networking
 
The Influence and Evolution of Mogul Press in Contemporary Public Relations.docx
The Influence and Evolution of Mogul Press in Contemporary Public Relations.docxThe Influence and Evolution of Mogul Press in Contemporary Public Relations.docx
The Influence and Evolution of Mogul Press in Contemporary Public Relations.docx
 
Oracle Database Administration I (1Z0-082) Exam Dumps 2024.pdf
Oracle Database Administration I (1Z0-082) Exam Dumps 2024.pdfOracle Database Administration I (1Z0-082) Exam Dumps 2024.pdf
Oracle Database Administration I (1Z0-082) Exam Dumps 2024.pdf
 

Presentation leaflet - "IT for Innovative Services" (ITIS) department

  • 1. LIST’s “IT for Innovative Services” (ITIS) department develops innovative IT services within an open innovation process integrating all stakeholders concerned. Its research focuses on decisional knowledge dynamics, trusted service systems, and service engineering with impact. More information at LIST.lu/itis IT for Innovative Services (ITIS) Our approach Contacts Prof. Dr Eric Dubois Director eric.dubois@list.lu Prof. Dr Erik Proper Deputy Director erik.proper@list.lu The ITIS approach to the design of innovative services is based on the involvement of various stakeholders. Services are designed developed, and deployed in a collaborative process with the major stakeholders, involving a process of open innovation in a ‘living lab’ context, supported by a Creative Studio. The Creative Studio allows designers to realise their ideas for new products and services within the framework of a high-tech environment supporting interaction and shared decision-making. This environment draws on a group of related technologies including natural user interfaces, sensors and artificial intelligence. The Creative Studio is a platform accessible to all. In particular, it allows researchers to meet with professionals and users of different domains in implementing their innovations. Four sectors are targeted primarily, namely: uu The construction sector where certain major challenges affect the efficiency of design and construction processes, as well as effective property management. For both of these factors, our research concerns the nature and representation of information to be exchanged, as well as the development of collaborative platforms allowing for this interaction. uu The freight/passenger transport and logistics sector, a sector which, through an increase in e-commerce and globalisation of exchanges, requires innovative and effective information systems. The research we lead is based on tools for supporting decision-making, monitoring and real-time traceability, as well as optimisation and modelling of logistic chains. uu The healthcare sector (eHealth) represents a critical challenge for our society in terms of controlling costs and managing increasing volumes of information. Our research focuses on requirements in terms of management and decision-making support as well as aspects of interoperability standards and the quality of services covering the chain of the various stakeholders involved. uu The IT professional sector works towards bolstering the quality of services, thereby becoming a differentiating factor, notably for exports. Our research is aimed at identifying, quantifying and measuring the criteria for this parameter as well as evaluating associated risks, in particular for services provided by suppliers working in a network. RDI Department © LIST - February 2015 - printed on FSC certified paper Our RDI Departments and their competence domains Luxembourg Institute of Science and Technology (LIST) 5, avenue des Hauts-Fourneaux L-4362 Esch/Azette Tel. : (+352) 275 888 - 1 info@list.lu LIST.lu Follow us on social media www.list.lu/social-media About LIST A key player in research and innovation in Luxembourg, the Luxembourg Institute of Science and Technology (LIST) covers with its630employeesthedomainsofmaterials, environment and IT. As an RTO (Research and Technology Organisation) and with its interdisciplinary impact-driven approach, LIST contributes to the development of Luxembourg’s economy and society. More information: LIST.lu ENVIRONMENTAL RESEARCH AND INNOVATION (ERIN) • Water security and safety • Plants for biomass, biopolymers and bioenergy • Life cycle sustainability and risk assessment • e-Science for environmental and biological applications MATERIALS RESEARCH AND TECHNOLOGY (MRT) • Nanomaterials and nanotechnologies • Composite and advanced materials IT FOR INNOVATIVE SERVICES (ITIS) • Decisional knowledge dynamics • Trusted service systems • Service engineering with impact
  • 2. 1. Building trust around service systems When private and/or public organisations collaborate, in particular when they use and combine their IT services, it is crucial for these organisations to trust each other, and to create trust towards their clients. uu Our research challenge: How to improve, regulate and evaluate the overall quality of services, notably those pertaining to security, availability, performance and compliance. uu Keywords: Service systems, management and GRC (Governance, Risk, Compliance), enterprise architecture and engineering, design and monitoring in real time of the qualities of a service 2. Developing new services with a high level of information intensity The world of massively interconnected systems such as Linked (Open) Data, the Internet of Things and Social Networks triggers many challenges on how to manage this inspiring complexity of information sources, while opening up a myriad of opportunities for the creation of new knowledge-based services. uu Our research challenge: How to efficiently exploit the complex knowledge dynamics of such systems for collaborative and creative decision-making using smart technology enablers? uu Keywords: Technology-Based Assessment of collective decision-making and complex problem-solving skills, Human-Machine Interaction engineering, natural and adaptive interface, natural modelling, knowledge-based and context-aware personalisation and recommendation, crowd-computing, knowledge representation dynamics, multimodal analytics 3. Supporting innovation of IT-based services In an economy that is dominated by services, it is key to fundamentally understand the mechanisms related to the innovation of IT services, in order to increase its socio-economic impacts. uu Our research challenge: How to support the innovation for services, in terms of an effective and creative mix of people, processes and IT enabled technology? uu Keywords: Process and support tools for innovative shared design of IT services: idea development, design, roll-out and management of change in organisations. New business models and measuring the impact of IT innovations The Luxembourg economy is strongly based on services, in particular on services that are based on IT. In this context, the “IT for Innovative Services” (ITIS) department at the Luxembourg Institute of Science and Technology (LIST) aims to bolster this domain through multi-disciplinary scientific and technological research leading to the development of innovative IT services. ITIS gathers about 140 highly skilled researchers and engineers from various disciplines to address technological, organisational, human, and economic aspects of innovative IT services. Research areas are based around the innovation of services with a high level of information intensity and issued with a level of quality allowing for trust to be gained in their use and for generating value around new business models. ITIS’s research programme focuses on the challenges involved in exploiting massively interconnected systems of data, devices and people to enable informed decision- making, use of information systems in measuring and controlling the quality of services in networked enterprises, and tools for IT services innovation processes. The objectives of ITIS fall directly within the framework of the ‘Digital Lëtzebuerg’ strategy of the Luxembourg government. Design of innovative services is undertaken through direct cooperation with market stakeholders, within the framework of an open innovation approach and implementation of a ‘living lab’ allowing to associate all stakeholders in the design and roll-out of the services. The innovative IT services designed by ITIS are developed primarily in partnership with the following markets and sectors: construction, logistics and mobility, healthcare and IT professionals. Management of IT services: uu TIPA® a framework to assess the maturity of processes in various domains (ITIL, data archiving, information security) uu TISRIM a tool for analysis and management of information security risks Information services: uu CALLUNA a software platform offering a host of interactive and customisable graphics to rapidly understand the critical aspects of a data set uu MyMuseumGuide a geo-localised mobile application to enhance the experience of museum visitors adapted to their preferences, walking paths and time available Skills evaluation: uu Various skills evaluation services and learning-based services constructed around the Open Source Computer- Based Assessment TAO® software Construction: uu CRTI-weB® an electronic platform to improve collaboration between stakeholders and exchange of best practices in the construction sector, in relation to Building Information Modelling (BIM) on construction sites uu Last Planner an innovation support tool, inspired by Lean Management, dedicated to improve the operational performance of building processes. Healthcare: uu GECAMED a secure open source software platform developed in partnership with doctors for managing and using medical data uu WikiFood an advisory and learning tool for patients suffering from allergies in the food-related choices they make Mobility and logistics: uu TILT System a patented indoor positioning system for mobile devices exploiting the existing wi-fi infrastructure, without requiring the installation of other extra hardware infrastructure uu Tools for the design and simulation of support in personal mobility, in particular within the framework of multi- mode transportation uu Use of IT for the optimisation of supply chains by taking into account environmental and economic factors Who we are Our research topics Our technological offer
  • 3. 1. Building trust around service systems When private and/or public organisations collaborate, in particular when they use and combine their IT services, it is crucial for these organisations to trust each other, and to create trust towards their clients. uu Our research challenge: How to improve, regulate and evaluate the overall quality of services, notably those pertaining to security, availability, performance and compliance. uu Keywords: Service systems, management and GRC (Governance, Risk, Compliance), enterprise architecture and engineering, design and monitoring in real time of the qualities of a service 2. Developing new services with a high level of information intensity The world of massively interconnected systems such as Linked (Open) Data, the Internet of Things and Social Networks triggers many challenges on how to manage this inspiring complexity of information sources, while opening up a myriad of opportunities for the creation of new knowledge-based services. uu Our research challenge: How to efficiently exploit the complex knowledge dynamics of such systems for collaborative and creative decision-making using smart technology enablers? uu Keywords: Technology-Based Assessment of collective decision-making and complex problem-solving skills, Human-Machine Interaction engineering, natural and adaptive interface, natural modelling, knowledge-based and context-aware personalisation and recommendation, crowd-computing, knowledge representation dynamics, multimodal analytics 3. Supporting innovation of IT-based services In an economy that is dominated by services, it is key to fundamentally understand the mechanisms related to the innovation of IT services, in order to increase its socio-economic impacts. uu Our research challenge: How to support the innovation for services, in terms of an effective and creative mix of people, processes and IT enabled technology? uu Keywords: Process and support tools for innovative shared design of IT services: idea development, design, roll-out and management of change in organisations. New business models and measuring the impact of IT innovations The Luxembourg economy is strongly based on services, in particular on services that are based on IT. In this context, the “IT for Innovative Services” (ITIS) department at the Luxembourg Institute of Science and Technology (LIST) aims to bolster this domain through multi-disciplinary scientific and technological research leading to the development of innovative IT services. ITIS gathers about 140 highly skilled researchers and engineers from various disciplines to address technological, organisational, human, and economic aspects of innovative IT services. Research areas are based around the innovation of services with a high level of information intensity and issued with a level of quality allowing for trust to be gained in their use and for generating value around new business models. ITIS’s research programme focuses on the challenges involved in exploiting massively interconnected systems of data, devices and people to enable informed decision- making, use of information systems in measuring and controlling the quality of services in networked enterprises, and tools for IT services innovation processes. The objectives of ITIS fall directly within the framework of the ‘Digital Lëtzebuerg’ strategy of the Luxembourg government. Design of innovative services is undertaken through direct cooperation with market stakeholders, within the framework of an open innovation approach and implementation of a ‘living lab’ allowing to associate all stakeholders in the design and roll-out of the services. The innovative IT services designed by ITIS are developed primarily in partnership with the following markets and sectors: construction, logistics and mobility, healthcare and IT professionals. Management of IT services: uu TIPA® a framework to assess the maturity of processes in various domains (ITIL, data archiving, information security) uu TISRIM a tool for analysis and management of information security risks Information services: uu CALLUNA a software platform offering a host of interactive and customisable graphics to rapidly understand the critical aspects of a data set uu MyMuseumGuide a geo-localised mobile application to enhance the experience of museum visitors adapted to their preferences, walking paths and time available Skills evaluation: uu Various skills evaluation services and learning-based services constructed around the Open Source Computer- Based Assessment TAO® software Construction: uu CRTI-weB® an electronic platform to improve collaboration between stakeholders and exchange of best practices in the construction sector, in relation to Building Information Modelling (BIM) on construction sites uu Last Planner an innovation support tool, inspired by Lean Management, dedicated to improve the operational performance of building processes. Healthcare: uu GECAMED a secure open source software platform developed in partnership with doctors for managing and using medical data uu WikiFood an advisory and learning tool for patients suffering from allergies in the food-related choices they make Mobility and logistics: uu TILT System a patented indoor positioning system for mobile devices exploiting the existing wi-fi infrastructure, without requiring the installation of other extra hardware infrastructure uu Tools for the design and simulation of support in personal mobility, in particular within the framework of multi- mode transportation uu Use of IT for the optimisation of supply chains by taking into account environmental and economic factors Who we are Our research topics Our technological offer
  • 4. 1. Building trust around service systems When private and/or public organisations collaborate, in particular when they use and combine their IT services, it is crucial for these organisations to trust each other, and to create trust towards their clients. uu Our research challenge: How to improve, regulate and evaluate the overall quality of services, notably those pertaining to security, availability, performance and compliance. uu Keywords: Service systems, management and GRC (Governance, Risk, Compliance), enterprise architecture and engineering, design and monitoring in real time of the qualities of a service 2. Developing new services with a high level of information intensity The world of massively interconnected systems such as Linked (Open) Data, the Internet of Things and Social Networks triggers many challenges on how to manage this inspiring complexity of information sources, while opening up a myriad of opportunities for the creation of new knowledge-based services. uu Our research challenge: How to efficiently exploit the complex knowledge dynamics of such systems for collaborative and creative decision-making using smart technology enablers? uu Keywords: Technology-Based Assessment of collective decision-making and complex problem-solving skills, Human-Machine Interaction engineering, natural and adaptive interface, natural modelling, knowledge-based and context-aware personalisation and recommendation, crowd-computing, knowledge representation dynamics, multimodal analytics 3. Supporting innovation of IT-based services In an economy that is dominated by services, it is key to fundamentally understand the mechanisms related to the innovation of IT services, in order to increase its socio-economic impacts. uu Our research challenge: How to support the innovation for services, in terms of an effective and creative mix of people, processes and IT enabled technology? uu Keywords: Process and support tools for innovative shared design of IT services: idea development, design, roll-out and management of change in organisations. New business models and measuring the impact of IT innovations The Luxembourg economy is strongly based on services, in particular on services that are based on IT. In this context, the “IT for Innovative Services” (ITIS) department at the Luxembourg Institute of Science and Technology (LIST) aims to bolster this domain through multi-disciplinary scientific and technological research leading to the development of innovative IT services. ITIS gathers about 140 highly skilled researchers and engineers from various disciplines to address technological, organisational, human, and economic aspects of innovative IT services. Research areas are based around the innovation of services with a high level of information intensity and issued with a level of quality allowing for trust to be gained in their use and for generating value around new business models. ITIS’s research programme focuses on the challenges involved in exploiting massively interconnected systems of data, devices and people to enable informed decision- making, use of information systems in measuring and controlling the quality of services in networked enterprises, and tools for IT services innovation processes. The objectives of ITIS fall directly within the framework of the ‘Digital Lëtzebuerg’ strategy of the Luxembourg government. Design of innovative services is undertaken through direct cooperation with market stakeholders, within the framework of an open innovation approach and implementation of a ‘living lab’ allowing to associate all stakeholders in the design and roll-out of the services. The innovative IT services designed by ITIS are developed primarily in partnership with the following markets and sectors: construction, logistics and mobility, healthcare and IT professionals. Management of IT services: uu TIPA® a framework to assess the maturity of processes in various domains (ITIL, data archiving, information security) uu TISRIM a tool for analysis and management of information security risks Information services: uu CALLUNA a software platform offering a host of interactive and customisable graphics to rapidly understand the critical aspects of a data set uu MyMuseumGuide a geo-localised mobile application to enhance the experience of museum visitors adapted to their preferences, walking paths and time available Skills evaluation: uu Various skills evaluation services and learning-based services constructed around the Open Source Computer- Based Assessment TAO® software Construction: uu CRTI-weB® an electronic platform to improve collaboration between stakeholders and exchange of best practices in the construction sector, in relation to Building Information Modelling (BIM) on construction sites uu Last Planner an innovation support tool, inspired by Lean Management, dedicated to improve the operational performance of building processes. Healthcare: uu GECAMED a secure open source software platform developed in partnership with doctors for managing and using medical data uu WikiFood an advisory and learning tool for patients suffering from allergies in the food-related choices they make Mobility and logistics: uu TILT System a patented indoor positioning system for mobile devices exploiting the existing wi-fi infrastructure, without requiring the installation of other extra hardware infrastructure uu Tools for the design and simulation of support in personal mobility, in particular within the framework of multi- mode transportation uu Use of IT for the optimisation of supply chains by taking into account environmental and economic factors Who we are Our research topics Our technological offer
  • 5. LIST’s “IT for Innovative Services” (ITIS) department develops innovative IT services within an open innovation process integrating all stakeholders concerned. Its research focuses on decisional knowledge dynamics, trusted service systems, and service engineering with impact. More information at LIST.lu/itis IT for Innovative Services (ITIS) Our approach Contacts Prof. Dr Eric Dubois Director eric.dubois@list.lu Prof. Dr Erik Proper Deputy Director erik.proper@list.lu The ITIS approach to the design of innovative services is based on the involvement of various stakeholders. Services are designed, developed, and deployed in a collaborative process with the major stakeholders, involving a process of open innovation in a ‘living lab’ context, supported by a Creative Studio. The Creative Studio allows designers to realise their ideas for new products and services within the framework of a high-tech environment supporting interaction and shared decision-making. This environment draws on a group of related technologies including natural user interfaces, sensors and artificial intelligence. The Creative Studio is a platform accessible to all. In particular, it allows researchers to meet with professionals and users of different domains in implementing their innovations. Four sectors are targeted primarily, namely: uu The construction sector where certain major challenges affect the efficiency of design and construction processes, as well as effective property management. For both of these factors, our research concerns the nature and representation of information to be exchanged, as well as the development of collaborative platforms allowing for this interaction. uu The freight/passenger transport and logistics sector, a sector which, through an increase in e-commerce and globalisation of exchanges, requires innovative and effective information systems. The research we lead is based on tools for supporting decision-making, monitoring and real-time traceability, as well as optimisation and modelling of logistic chains. uu The healthcare sector (eHealth) represents a critical challenge for our society in terms of controlling costs and managing increasing volumes of information. Our research focuses on requirements in terms of management and decision-making support as well as aspects of interoperability standards and the quality of services covering the chain of the various stakeholders involved. uu The IT professional sector works towards bolstering the quality of services, thereby becoming a differentiating factor, notably for exports. Our research is aimed at identifying, quantifying and measuring the criteria for this parameter as well as evaluating associated risks, in particular for services provided by suppliers working in a network. RDI Department © LIST - March 2015 - printed on FSC certified paper Our RDI Departments and their competence domains Luxembourg Institute of Science and Technology (LIST) 5, avenue des Hauts-Fourneaux L-4362 Esch/Azette Tel. : (+352) 275 888 - 1 info@list.lu LIST.lu Follow us on social media www.list.lu/social-media About LIST A key player in research and innovation in Luxembourg, the Luxembourg Institute of Science and Technology (LIST) covers with its630employeesthedomainsofmaterials, environment and IT. As an RTO (Research and Technology Organisation) and with its interdisciplinary impact-driven approach, LIST contributes to the development of Luxembourg’s economy and society. More information: LIST.lu ENVIRONMENTAL RESEARCH AND INNOVATION (ERIN) • Water security and safety • Plants for biomass, biopolymers and bioenergy • Life cycle sustainability and risk assessment • e-Science for environmental and biological applications MATERIALS RESEARCH AND TECHNOLOGY (MRT) • Nanomaterials and nanotechnologies • Composite and advanced materials IT FOR INNOVATIVE SERVICES (ITIS) • Decisional knowledge dynamics • Trusted service systems • Service engineering with impact
  • 6. LIST’s “IT for Innovative Services” (ITIS) department develops innovative IT services within an open innovation process integrating all stakeholders concerned. Its research focuses on decisional knowledge dynamics, trusted service systems, and service engineering with impact. More information at LIST.lu/itis IT for Innovative Services (ITIS) Our approach Contacts Prof. Dr Eric Dubois Director eric.dubois@list.lu Prof. Dr Erik Proper Deputy Director erik.proper@list.lu The ITIS approach to the design of innovative services is based on the involvement of various stakeholders. Services are designed, developed, and deployed in a collaborative process with the major stakeholders, involving a process of open innovation in a ‘living lab’ context, supported by a Creative Studio. The Creative Studio allows designers to realise their ideas for new products and services within the framework of a high-tech environment supporting interaction and shared decision-making. This environment draws on a group of related technologies including natural user interfaces, sensors and artificial intelligence. The Creative Studio is a platform accessible to all. In particular, it allows researchers to meet with professionals and users of different domains in implementing their innovations. Four sectors are targeted primarily, namely: uu The construction sector where certain major challenges affect the efficiency of design and construction processes, as well as effective property management. For both of these factors, our research concerns the nature and representation of information to be exchanged, as well as the development of collaborative platforms allowing for this interaction. uu The freight/passenger transport and logistics sector, a sector which, through an increase in e-commerce and globalisation of exchanges, requires innovative and effective information systems. The research we lead is based on tools for supporting decision-making, monitoring and real-time traceability, as well as optimisation and modelling of logistic chains. uu The healthcare sector (eHealth) represents a critical challenge for our society in terms of controlling costs and managing increasing volumes of information. Our research focuses on requirements in terms of management and decision-making support as well as aspects of interoperability standards and the quality of services covering the chain of the various stakeholders involved. uu The IT professional sector works towards bolstering the quality of services, thereby becoming a differentiating factor, notably for exports. Our research is aimed at identifying, quantifying and measuring the criteria for this parameter as well as evaluating associated risks, in particular for services provided by suppliers working in a network. RDI Department © LIST - March 2015 - printed on FSC certified paper Our RDI Departments and their competence domains Luxembourg Institute of Science and Technology (LIST) 5, avenue des Hauts-Fourneaux L-4362 Esch/Azette Tel. : (+352) 275 888 - 1 info@list.lu LIST.lu Follow us on social media www.list.lu/social-media About LIST A key player in research and innovation in Luxembourg, the Luxembourg Institute of Science and Technology (LIST) covers with its630employeesthedomainsofmaterials, environment and IT. As an RTO (Research and Technology Organisation) and with its interdisciplinary impact-driven approach, LIST contributes to the development of Luxembourg’s economy and society. More information: LIST.lu ENVIRONMENTAL RESEARCH AND INNOVATION (ERIN) • Water security and safety • Plants for biomass, biopolymers and bioenergy • Life cycle sustainability and risk assessment • e-Science for environmental and biological applications MATERIALS RESEARCH AND TECHNOLOGY (MRT) • Nanomaterials and nanotechnologies • Composite and advanced materials IT FOR INNOVATIVE SERVICES (ITIS) • Decisional knowledge dynamics • Trusted service systems • Service engineering with impact