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To what extent do
community libraries
address the concerns
of the digital divide?
- ian clark
Let me take you
back to 2010...
Let me take you
back to 2010...
...this may make you a little angry (sorry, not sorry).
Canary Wharf in the dark | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/24557420@N05/6340395135/Au...
‘…where some councils have handed the
library back to the community, they have
often turned it into a much more vibrant
co...
‘…where some councils have handed the
library back to the community, they have
often turned it into a much more vibrant
co...
Dear KPMG,
Dear KPMG,
I read with interest your report about public services.
Kindly **** up your ******* **** until your ****
turns ...
It gets better
It gets better
...it really doesn’t
I don’t believe that you just sort of
roll back the state and the Big
Society springs up miraculously.
There are amazing p...
UK-Russia Year of Culture 2014 unveiling | Flickr - Photo Sharing! : taken from -
https://www.flickr.com/photos/britishcou...
UK-Russia Year of Culture 2014 unveiling | Flickr - Photo Sharing! : taken from -
https://www.flickr.com/photos/britishcou...
UK-Russia Year of Culture 2014 unveiling | Flickr - Photo Sharing! : taken from -
https://www.flickr.com/photos/britishcou...
UK-Russia Year of Culture 2014 unveiling | Flickr - Photo Sharing! : taken from -
https://www.flickr.com/photos/britishcou...
UK-Russia Year of Culture 2014 unveiling | Flickr - Photo Sharing! : taken from -
https://www.flickr.com/photos/britishcou...
Obviously, these changes
have implications for
users as well as for us.
the digital divide
Keyboard | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/jeroenbennink/3382865257/Author:
Jeroen Be...
Keyboard | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/jeroenbennink/3382865257/Author:
Jeroen Be...
Keyboard | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/jeroenbennink/3382865257/Author:
Jeroen Be...
Keyboard | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/jeroenbennink/3382865257/Author:
Jeroen Be...
Four key benefits...
1. Engagement in democratic process.
2. Economic benefits for the individual.
3. Healthcare advantage...
THE PEOPLE’S NETWORK
library commons_1456_PBurch | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/pb...
THE PEOPLE’S NETWORK
library commons_1456_PBurch | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/pb...
TWO LIBRARIES CHOSEN
FOR THE STUDY...
ONE URBAN...
London(23) | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/tulliodainese/17820873561/A...
One rural
Amersham Spring field | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/andyburke/141930595...
London(23) | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/tulliodainese/17820873561/Author: Tullio...
London(23) | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/tulliodainese/17820873561/Author: Tullio...
London(23) | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/tulliodainese/17820873561/Author: Tullio...
London(23) | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/tulliodainese/17820873561/Author: Tullio...
London(23) | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/tulliodainese/17820873561/Author: Tullio...
London(23) | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/tulliodainese/17820873561/Author: Tullio...
London(23) | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/tulliodainese/17820873561/Author: Tullio...
London(23) | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/tulliodainese/17820873561/Author: Tullio...
“…then the finance committee of the council will say, well,
‘you’re not breaking even’ basically so it’s not sustainable.”
“…you get people like me who are
amateurs really essentially taking over
roles from…people who are real
professionals…so I...
London(23) | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/tulliodainese/17820873561/Author: Tullio...
London(23) | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/tulliodainese/17820873561/Author: Tullio...
London(23) | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/tulliodainese/17820873561/Author: Tullio...
London(23) | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/tulliodainese/17820873561/Author: Tullio...
London(23) | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/tulliodainese/17820873561/Author: Tullio...
London(23) | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/tulliodainese/17820873561/Author: Tullio...
London(23) | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/tulliodainese/17820873561/Author: Tullio...
London(23) | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/tulliodainese/17820873561/Author: Tullio...
“The problem we’ve got is the kind of
formal learning, certainly anything council
funded has sort of gone…we’re limited to...
“…many of the adults could go to other
libraries…it’s more about convenience…in
the sense that if you’re 15 and you need
t...
“…the library would probably have to
close if that was the scenario [if the local
authority were to pull out]. I don’t thi...
Amersham Spring field | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/andyburke/14193059506
Author:...
Amersham Spring field | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/andyburke/14193059506
Author:...
Amersham Spring field | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/andyburke/14193059506
Author:...
Amersham Spring field | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/andyburke/14193059506
Author:...
Amersham Spring field | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/andyburke/14193059506
Author:...
Amersham Spring field | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/andyburke/14193059506
Author:...
Amersham Spring field | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/andyburke/14193059506
Author:...
Amersham Spring field | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/andyburke/14193059506
Author:...
Amersham Spring field | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/andyburke/14193059506
Author:...
Amersham Spring field | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/andyburke/14193059506
Author:...
Amersham Spring field | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/andyburke/14193059506
Author:...
And Yet...
Amersham Spring field | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/andyburke/14193059506
Author:...
Amersham Spring field | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/andyburke/14193059506
Author:...
Amersham Spring field | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/andyburke/14193059506
Author:...
Amersham Spring field | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/andyburke/14193059506
Author:...
Amersham Spring field | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/andyburke/14193059506
Author:...
Keyboard | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/jeroenbennink/3382865257/Author:
Jeroen Be...
Keyboard | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/jeroenbennink/3382865257/Author:
Jeroen Be...
Keyboard | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/jeroenbennink/3382865257/Author:
Jeroen Be...
Keyboard | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/jeroenbennink/3382865257/Author:
Jeroen Be...
Four levels of digital divide
1. Communities with no public library.
2. Communities with libraries akin to the urban libra...
BUT FEAR NOT!
BUT FEAR NOT!
A new saviour has
ridden into town...
Boris Bike | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/wurz/5001929982/
Author: Paul de Gregori...
infoism.co.uk/research
ian clark
t: @ijclark
e: ijclark@infoism.co.uk
w: ijclark.com
Blue Flow | Flickr - Photo Sharing! : taken from - https://w...
KPMG - Payment for Success – How to shift power from Whitehall to public service customers
kpmg.com/Ca/en/IssuesAndInsight...
To What Extent do Community Libraries Address the Concerns of the Digital Divide? - Ian Clark
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To What Extent do Community Libraries Address the Concerns of the Digital Divide? - Ian Clark

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Presented at LISDIS 2015, Saturday 15 November 2015

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To What Extent do Community Libraries Address the Concerns of the Digital Divide? - Ian Clark

  1. 1. To what extent do community libraries address the concerns of the digital divide? - ian clark
  2. 2. Let me take you back to 2010...
  3. 3. Let me take you back to 2010... ...this may make you a little angry (sorry, not sorry).
  4. 4. Canary Wharf in the dark | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/24557420@N05/6340395135/Author: *Psycho Delia* https://creativecommons.org/licenses/by-nc/2.0/
  5. 5. ‘…where some councils have handed the library back to the community, they have often turned it into a much more vibrant community organisation and space. Giving councils total freedom on libraries could mean that they create huge social value from engaging a community in running its own library, backed up with some modern technology, whilst also saving large amounts of money on overskilled paid staff…’ Canary Wharf in the dark | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/24557420@N05/6340395135/Author: *Psycho Delia* https://creativecommons.org/licenses/by-nc/2.0/
  6. 6. ‘…where some councils have handed the library back to the community, they have often turned it into a much more vibrant community organisation and space. Giving councils total freedom on libraries could mean that they create huge social value from engaging a community in running its own library, backed up with some modern technology, whilst also saving large amounts of money on overskilled paid staff…’ Canary Wharf in the dark | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/24557420@N05/6340395135/Author: *Psycho Delia* https://creativecommons.org/licenses/by-nc/2.0/
  7. 7. Dear KPMG,
  8. 8. Dear KPMG, I read with interest your report about public services. Kindly **** up your ******* **** until your **** turns blue you bunch of total ******* parasitic *****. Your faithfully, Me xx
  9. 9. It gets better
  10. 10. It gets better ...it really doesn’t
  11. 11. I don’t believe that you just sort of roll back the state and the Big Society springs up miraculously. There are amazing people in our country, who are establishing great community organisations and social enterprises, but we, the government, should also be catalysing and agitating and trying to help build the Big Society. Special Address: David Cameron gestures | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/worldeconomicforum/8410102641Author: World Economic Forum https://creativecommons.org/licenses/by-nc-sa/2.0/
  12. 12. UK-Russia Year of Culture 2014 unveiling | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/britishcouncilrus/10856653386/Author: British Council Russia https://creativecommons.org/licenses/by-nc-sa/2.0/
  13. 13. UK-Russia Year of Culture 2014 unveiling | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/britishcouncilrus/10856653386/Author: British Council Russia https://creativecommons.org/licenses/by-nc-sa/2.0/ Approximately 88 libraries now volunteer run...
  14. 14. UK-Russia Year of Culture 2014 unveiling | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/britishcouncilrus/10856653386/Author: British Council Russia https://creativecommons.org/licenses/by-nc-sa/2.0/ Approximately 88 libraries now volunteer run... Approximately 337 mobile and static libraries closed.
  15. 15. UK-Russia Year of Culture 2014 unveiling | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/britishcouncilrus/10856653386/Author: British Council Russia https://creativecommons.org/licenses/by-nc-sa/2.0/ Approximately 88 libraries now volunteer run... Approximately 337 mobile and static libraries closed. Number of volunteers has increased from 17,550 to 35,818.
  16. 16. UK-Russia Year of Culture 2014 unveiling | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/britishcouncilrus/10856653386/Author: British Council Russia https://creativecommons.org/licenses/by-nc-sa/2.0/ Approximately 88 libraries now volunteer run... Approximately 337 mobile and static libraries closed. Number of volunteers has increased from 17,550 to 35,818. Number of full-time staff has decreased from 24,746 to 19,308.
  17. 17. Obviously, these changes have implications for users as well as for us.
  18. 18. the digital divide
  19. 19. Keyboard | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/jeroenbennink/3382865257/Author: Jeroen Bennink https://creativecommons.org/licenses/by/2.0/ 86% of households (22.5 million) have internet access.
  20. 20. Keyboard | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/jeroenbennink/3382865257/Author: Jeroen Bennink https://creativecommons.org/licenses/by/2.0/ 86% of households (22.5 million) have internet access. 10% of adults have never used a computer.
  21. 21. Keyboard | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/jeroenbennink/3382865257/Author: Jeroen Bennink https://creativecommons.org/licenses/by/2.0/ 86% of households (22.5 million) have internet access. 10% of adults have never used a computer. 20% of UK adults lack the four basic online skills.
  22. 22. Keyboard | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/jeroenbennink/3382865257/Author: Jeroen Bennink https://creativecommons.org/licenses/by/2.0/ 86% of households (22.5 million) have internet access. 10% of adults have never used a computer. 20% of UK adults lack the four basic online skills. 69% of C2DE lack skills.
  23. 23. Four key benefits... 1. Engagement in democratic process. 2. Economic benefits for the individual. 3. Healthcare advantages. 4. Educational benefits.
  24. 24. THE PEOPLE’S NETWORK library commons_1456_PBurch | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/pburch_tulane/4193799746/Author: Tulane Publications https://creativecommons.org/licenses/by-nc-sa/2.0/
  25. 25. THE PEOPLE’S NETWORK library commons_1456_PBurch | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/pburch_tulane/4193799746/Author: Tulane Publications https://creativecommons.org/licenses/by-nc-sa/2.0/ ‘a vision for public libraries where they support people in reading, learning, finding information, and connecting to government and other online services, free of charge’
  26. 26. TWO LIBRARIES CHOSEN FOR THE STUDY...
  27. 27. ONE URBAN... London(23) | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/tulliodainese/17820873561/Author: TullioDainese https://creativecommons.org/licenses/by-nc-sa/2.0/
  28. 28. One rural Amersham Spring field | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/andyburke/14193059506 Author: Andy Burke https://creativecommons.org/licenses/by-nc-sa/2.0/
  29. 29. London(23) | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/tulliodainese/17820873561/Author: TullioDainese https://creativecommons.org/licenses/by-nc-sa/2.0/ A “very deprived” area, “notorious” across the locality.
  30. 30. London(23) | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/tulliodainese/17820873561/Author: TullioDainese https://creativecommons.org/licenses/by-nc-sa/2.0/ A “very deprived” area, “notorious” across the locality. Primarily populated by first generation immigrants who ‘often don’t speak English’.
  31. 31. London(23) | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/tulliodainese/17820873561/Author: TullioDainese https://creativecommons.org/licenses/by-nc-sa/2.0/ A “very deprived” area, “notorious” across the locality. Primarily populated by first generation immigrants who ‘often don’t speak English’. Community group established to save from closure.
  32. 32. London(23) | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/tulliodainese/17820873561/Author: TullioDainese https://creativecommons.org/licenses/by-nc-sa/2.0/ A “very deprived” area, “notorious” across the locality. Primarily populated by first generation immigrants who ‘often don’t speak English’. Community group established to save from closure. Required to raise £70,000pa to ensure that the library remains operational.
  33. 33. London(23) | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/tulliodainese/17820873561/Author: TullioDainese https://creativecommons.org/licenses/by-nc-sa/2.0/ Operated under a Direct Services Organisation (DSO)
  34. 34. London(23) | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/tulliodainese/17820873561/Author: TullioDainese https://creativecommons.org/licenses/by-nc-sa/2.0/ Operated under a Direct Services Organisation (DSO) Council still effectively runs and owns the library.
  35. 35. London(23) | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/tulliodainese/17820873561/Author: TullioDainese https://creativecommons.org/licenses/by-nc-sa/2.0/ Operated under a Direct Services Organisation (DSO) Council still effectively runs and owns the library. Without the support of the volunteers, “it wouldn’t be possible to keep it open”.
  36. 36. London(23) | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/tulliodainese/17820873561/Author: TullioDainese https://creativecommons.org/licenses/by-nc-sa/2.0/ Operated under a Direct Services Organisation (DSO) Council still effectively runs and owns the library. Without the support of the volunteers, “it wouldn’t be possible to keep it open”. Council provides 2/3s funding, volunteers responsible for raising the remaining 1/3.
  37. 37. “…then the finance committee of the council will say, well, ‘you’re not breaking even’ basically so it’s not sustainable.”
  38. 38. “…you get people like me who are amateurs really essentially taking over roles from…people who are real professionals…so I think it is a real risk because then what you end up with is...something that’s not being run very well.”
  39. 39. London(23) | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/tulliodainese/17820873561/Author: TullioDainese https://creativecommons.org/licenses/by-nc-sa/2.0/ Volunteers are not required to be computer literate before taking up a role at the library.
  40. 40. London(23) | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/tulliodainese/17820873561/Author: TullioDainese https://creativecommons.org/licenses/by-nc-sa/2.0/ Volunteers are not required to be computer literate before taking up a role at the library. Council initially planned to remove computer suite.
  41. 41. London(23) | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/tulliodainese/17820873561/Author: TullioDainese https://creativecommons.org/licenses/by-nc-sa/2.0/ Volunteers are not required to be computer literate before taking up a role at the library. Council initially planned to remove computer suite. Reduced from 12 computers to 8.
  42. 42. London(23) | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/tulliodainese/17820873561/Author: TullioDainese https://creativecommons.org/licenses/by-nc-sa/2.0/ Volunteers are not required to be computer literate before taking up a role at the library. Council initially planned to remove computer suite. Reduced from 12 computers to 8. Upgrading equipment not considered a priority by the local authority.
  43. 43. London(23) | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/tulliodainese/17820873561/Author: TullioDainese https://creativecommons.org/licenses/by-nc-sa/2.0/ Before transfer, training was provided for users - now takes place at another location.
  44. 44. London(23) | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/tulliodainese/17820873561/Author: TullioDainese https://creativecommons.org/licenses/by-nc-sa/2.0/ Before transfer, training was provided for users - now takes place at another location. Computer ownership around 52% in the locality.
  45. 45. London(23) | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/tulliodainese/17820873561/Author: TullioDainese https://creativecommons.org/licenses/by-nc-sa/2.0/ Before transfer, training was provided for users - now takes place at another location. Computer ownership around 52% in the locality. Internet free of charge but may consider charging.
  46. 46. London(23) | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/tulliodainese/17820873561/Author: TullioDainese https://creativecommons.org/licenses/by-nc-sa/2.0/ Before transfer, training was provided for users - now takes place at another location. Computer ownership around 52% in the locality. Internet free of charge but may consider charging. Often queues to use the computers – particularly children at the weekend.
  47. 47. “The problem we’ve got is the kind of formal learning, certainly anything council funded has sort of gone…we’re limited to what we can do based on the skills set of the group of volunteers at the time.”
  48. 48. “…many of the adults could go to other libraries…it’s more about convenience…in the sense that if you’re 15 and you need to do your homework on a Saturday afternoon then it might be a bit of a problem getting to another library.”
  49. 49. “…the library would probably have to close if that was the scenario [if the local authority were to pull out]. I don’t think in our area you are going to get a situation where…things become completely community run. I just don’t think we have the same level of interest and involvement from the right sorts of people.”
  50. 50. Amersham Spring field | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/andyburke/14193059506 Author: Andy Burke https://creativecommons.org/licenses/by-nc-sa/2.0/ Library proposed for closure.
  51. 51. Amersham Spring field | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/andyburke/14193059506 Author: Andy Burke https://creativecommons.org/licenses/by-nc-sa/2.0/ Library proposed for closure. Campaign group emerged to save the library.
  52. 52. Amersham Spring field | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/andyburke/14193059506 Author: Andy Burke https://creativecommons.org/licenses/by-nc-sa/2.0/ Library proposed for closure. Campaign group emerged to save the library. Community were required to put forward a business plan.
  53. 53. Amersham Spring field | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/andyburke/14193059506 Author: Andy Burke https://creativecommons.org/licenses/by-nc-sa/2.0/ Library proposed for closure. Campaign group emerged to save the library. Community were required to put forward a business plan. Had to demonstrate capability to staff, fund and run library, completely independent of the local authority.
  54. 54. Amersham Spring field | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/andyburke/14193059506 Author: Andy Burke https://creativecommons.org/licenses/by-nc-sa/2.0/ Approximately £20,000 invested in book stock.
  55. 55. Amersham Spring field | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/andyburke/14193059506 Author: Andy Burke https://creativecommons.org/licenses/by-nc-sa/2.0/ Approximately £20,000 invested in book stock. Hold approximately £30,000 in reserves.
  56. 56. Amersham Spring field | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/andyburke/14193059506 Author: Andy Burke https://creativecommons.org/licenses/by-nc-sa/2.0/ Approximately £20,000 invested in book stock. Hold approximately £30,000 in reserves. Personal donations around £2,500 per year.
  57. 57. Amersham Spring field | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/andyburke/14193059506 Author: Andy Burke https://creativecommons.org/licenses/by-nc-sa/2.0/ Approximately £20,000 invested in book stock. Hold approximately £30,000 in reserves. Personal donations around £2,500 per year. Receives £6,000 per year from the parish council.
  58. 58. Amersham Spring field | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/andyburke/14193059506 Author: Andy Burke https://creativecommons.org/licenses/by-nc-sa/2.0/ The model used “just would not work in an underprivileged area” because “basically what you need is a population that is reasonably well to do”.
  59. 59. Amersham Spring field | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/andyburke/14193059506 Author: Andy Burke https://creativecommons.org/licenses/by-nc-sa/2.0/ “…a lot of our volunteers are not particularly at the leading edge of computing skills. I mean, they’ve been taught to use Spydus but if you ask them to use Word they probably wouldn’t have a clue.”
  60. 60. Amersham Spring field | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/andyburke/14193059506 Author: Andy Burke https://creativecommons.org/licenses/by-nc-sa/2.0/ “Our public generally don’t generally need any help to operate them. The people who come in and want to work on a PC know what they’re doing and, in fact, most of them have been using our machines for years.”
  61. 61. And Yet...
  62. 62. Amersham Spring field | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/andyburke/14193059506 Author: Andy Burke https://creativecommons.org/licenses/by-nc-sa/2.0/ “…most of the people who use our computing facilities are people who will not have computing equipment at home.”
  63. 63. Amersham Spring field | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/andyburke/14193059506 Author: Andy Burke https://creativecommons.org/licenses/by-nc-sa/2.0/ Library offers beginners and “improver” IT classes.
  64. 64. Amersham Spring field | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/andyburke/14193059506 Author: Andy Burke https://creativecommons.org/licenses/by-nc-sa/2.0/ Library offers beginners and “improver” IT classes. Classes held in the library by skilled volunteers.
  65. 65. Amersham Spring field | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/andyburke/14193059506 Author: Andy Burke https://creativecommons.org/licenses/by-nc-sa/2.0/ Library offers beginners and “improver” IT classes. Classes held in the library by skilled volunteers. No charges for the classes.
  66. 66. Amersham Spring field | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/andyburke/14193059506 Author: Andy Burke https://creativecommons.org/licenses/by-nc-sa/2.0/ Library offers beginners and “improver” IT classes. Classes held in the library by skilled volunteers. No charges for the classes. Wifi installed and plans for a computer suite.
  67. 67. Keyboard | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/jeroenbennink/3382865257/Author: Jeroen Bennink https://creativecommons.org/licenses/by/2.0/ Clear digital divide between the two communities.
  68. 68. Keyboard | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/jeroenbennink/3382865257/Author: Jeroen Bennink https://creativecommons.org/licenses/by/2.0/ Clear digital divide between the two communities. One investing in IT infrastructure, one cannot.
  69. 69. Keyboard | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/jeroenbennink/3382865257/Author: Jeroen Bennink https://creativecommons.org/licenses/by/2.0/ Clear digital divide between the two communities. One investing in IT infrastructure, one cannot. Neither provide skilled support for IT.
  70. 70. Keyboard | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/jeroenbennink/3382865257/Author: Jeroen Bennink https://creativecommons.org/licenses/by/2.0/ Clear digital divide between the two communities. One investing in IT infrastructure, one cannot. Neither provide skilled support for IT. Potential for disparity to grow due to financial arrangements.
  71. 71. Four levels of digital divide 1. Communities with no public library. 2. Communities with libraries akin to the urban library. 3. Communities with libraries akin to the rural library. 4. Communities with libraries professionally run, and delivered by trained and remunerated members of staff.
  72. 72. BUT FEAR NOT!
  73. 73. BUT FEAR NOT! A new saviour has ridden into town...
  74. 74. Boris Bike | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/wurz/5001929982/ Author: Paul de Gregorio https://creativecommons.org/licenses/by-nc/2.0/
  75. 75. infoism.co.uk/research
  76. 76. ian clark t: @ijclark e: ijclark@infoism.co.uk w: ijclark.com Blue Flow | Flickr - Photo Sharing! : taken from - https://www.flickr.com/photos/dennisholzberg/6622878345/ Author: Dennis Holzberg https://creativecommons.org/licenses/by-nc-sa/2.0/
  77. 77. KPMG - Payment for Success – How to shift power from Whitehall to public service customers kpmg.com/Ca/en/IssuesAndInsights/ArticlesPublications/Documents/Payment%20For%20Success.pdf David Cameron’s speech on the Big Society: gov.uk/government/speeches/pms-speech-on-big-society Public Library Stats: bbc.co.uk/news/entertainment-arts-33475594 (see Public Libraries News for the latest updates - publiclibrariesnews.com) Internet access stats ONS Internet Access – Households and Individuals 2015 ons.gov.uk/ons/rel/rdit2/internet-access---households-and-individuals/2015/stb-ia-2015.html#tab-Household- internet-Access Online skills: http://downloads.bbc.co.uk/aboutthebbc/insidethebbc/whatwedo/learning/audienceresearch/basic- online-skills-nov-2014.pdf The People’s Network: http://www.biglotteryfund.org.uk/er_eval_peoples_network_evaluation_summary_uk.pdf

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