Emotional Intelligence Leadership Skills Anthony Mc Keown


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Presentation given by Anthony McKeown, a Masters student on the University of Ulster Library and Information Management course at the LISC NI 2010 AGM

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Emotional Intelligence Leadership Skills Anthony Mc Keown

  1. 1. MSC Library and Information Management <ul><li>Presentation </li></ul><ul><li>by </li></ul><ul><li>Anthony McKeown </li></ul>
  2. 2. First of all… <ul><li>Thanks to LISC/DCAL – funding 2 years of study </li></ul><ul><li>The tutors on the UU course and fellow students </li></ul><ul><li>Staff in Libraries-NI who took part in the survey on… </li></ul><ul><li>‘Using emotional intelligence leadership skills when managing during organisational change’ </li></ul>
  3. 3. Origins of my chosen topic <ul><li>Module 3 of our LIM Course - Leadership in Libraries </li></ul><ul><li>Leadership Literature on Emotional Intelligence </li></ul><ul><li>Applying Emotional Intelligence when managing staff during organisational change </li></ul><ul><li>The topic is timely at the present stage of Libraries-NI </li></ul><ul><li>Managing during change requires leadership and the skills associated with emotional intelligence </li></ul>
  4. 4. Aims and Objectives <ul><li>Aim </li></ul><ul><li>investigate the emotional intelligence leadership skills needed by public library managers during organisational change </li></ul><ul><li>Objectives </li></ul><ul><li>explore what emotionally intelligent leadership is </li></ul><ul><li>identify the main emotional intelligence competencies needed when managing a public library </li></ul><ul><li>examine how EI can improve relationships with staff </li></ul><ul><li>how to create an emotionally intelligent workplace </li></ul>
  5. 5. Emotional Intelligence and Library Management <ul><li>Emotionally intelligent leadership is gaining attention in library management </li></ul><ul><li>‘ Academic librarians as Emotionally Intelligent Leaders’ by Peter Hernon et al (2007) </li></ul><ul><li>Limited research on EI in library leadership especially in the public library sector </li></ul><ul><li>Adds to the value of this research </li></ul><ul><li>‘ it is important for managers to have emotional intelligence (EI) – the ability to identify, integrate and understand and manage their own and other people’s feelings’ </li></ul><ul><li>(Roberts and Rowley: Leadership the challenge for the information profession2008). </li></ul>
  6. 6. Emotional Intelligence Theories: Mayer and Salovey <ul><li>Perceiving emotions – the ability to recognise how you and those around you are feeling </li></ul><ul><li>Using Emotions – the ability to generate emotions, and to use emotions in cognitive tasks such as problem-solving and creativity </li></ul><ul><li>Understanding Emotions – the ability to understand complex emotions and emotional ‘chains’, how emotions transition from one stage to another </li></ul><ul><li>Managing Emotions – the ability to intelligently integrate emotions in yourself and others to devise effective strategies that help you achieve positive outcomes </li></ul>
  7. 7. Emotional Intelligence Theories: Daniel Goleman <ul><li>Daniel Goleman’s book ‘Emotional Intelligence: why it can matter more than IQ’ (1995) popularised emotional intelligence as a management concept </li></ul><ul><li>Since then emotional intelligence generally regarded as a key factor in effective leadership </li></ul>
  8. 8. Goleman’s 4 domains of Emotional Intelligence <ul><li>Self-awareness  — self-assessment, self-confidence, the ability to read one's emotions </li></ul><ul><li>Self-management  — self-control - involves controlling one's emotions and impulses and adapting to changing circumstances </li></ul><ul><li>Social awareness  — empathy, organisational awareness, the ability to sense, understand, and react to others' emotions while comprehending social networkd </li></ul><ul><li>Relationship management   — the ability to inspire, influence, and develop others while managing conflict </li></ul>
  9. 9. A Framework for Emotional Competencies <ul><li>Relationship Management </li></ul><ul><li>Developing Others </li></ul><ul><li>Influence </li></ul><ul><li>Communication </li></ul><ul><li>Conflict management </li></ul><ul><li>Visionary leadership </li></ul><ul><li>Catalysing change </li></ul><ul><li>Building bonds </li></ul><ul><li>Teamwork and collaboration </li></ul><ul><li>Self-Management </li></ul><ul><li>Emotional self-control </li></ul><ul><li>Trustworthiness </li></ul><ul><li>Conscientiousness </li></ul><ul><li>Adaptability </li></ul><ul><li>Achievement drive </li></ul><ul><li>Initiative </li></ul><ul><li>Social Awareness </li></ul><ul><li>Empathy </li></ul><ul><li>Service orientation </li></ul><ul><li>Organisational Awareness </li></ul><ul><li>Self-Awareness </li></ul><ul><li>Emotional self-awareness </li></ul><ul><li>Accurate self-assessment </li></ul><ul><li>Self-confidence </li></ul>
  10. 10. RESEARCH APPROACH AND DATA COLLECTION METHODS <ul><li>Designed a survey on Survey Monkey </li></ul><ul><li>To obtain quantitative and qualitative data </li></ul><ul><li>Sent to branch mangers across Libraries-NI </li></ul><ul><li>Anonymity guaranteed </li></ul><ul><li>Focused mainly on Emotional Intelligence and leadership skills </li></ul><ul><li>Specifically Goleman’s model and emotional intelligence competency framework </li></ul>
  11. 11. PRELIMINARY FINDINGS <ul><li>Survey successful in raising awareness of emotional intelligence </li></ul><ul><li>Emotional Intelligence was a ‘new’ management concept to 70% of respondents </li></ul><ul><li>Self-awareness when managing staff </li></ul><ul><li>Role of emotions when managing staff </li></ul><ul><li>Emotional awareness and customer service </li></ul><ul><li>Branch mangers in Libraries-NI are employing emotionally intelligent leadership skills </li></ul>
  12. 12. PRELIMINARY FINDINGS: LEADERSHIP ATTRIBUTES DURING ORGANISATIONAL CHANGE <ul><li>COMMUNICATION </li></ul><ul><li>TEAMWORK AND COLLABORATION </li></ul><ul><li>ADAPTABILITY </li></ul><ul><li>INTEGRITY/TRUSTWORTHINESS </li></ul><ul><li>ORGANISATIONAL AWARENESS </li></ul><ul><li>Participants were asked to choose the 5 most important from a list of 20 competencies from Goleman’s Emotional Intelligence Competency Inventory </li></ul>
  13. 13. SIGNIFICANCE OF THIS RESEARCH <ul><li>Important to assess how emotions can be managed </li></ul><ul><li>Unique and timely during organisational change </li></ul><ul><li>Developing leadership skills for the future </li></ul><ul><li>Could lead to the introduction of EI and leadership training sessions within Libraries-NI </li></ul><ul><li>Build an emotionally intelligent culture will improve the organisation and the services to users </li></ul><ul><li>Relevance beyond the public library sector and to libraries beyond the UK and Ireland </li></ul>
  14. 14. RESEARCH EXPERIENCE <ul><li>Hard work </li></ul><ul><li>Requires commitment and dedication </li></ul><ul><li>Challenging, stimulating and rewarding </li></ul><ul><li>Sense of Achievement </li></ul>
  15. 15. Finally… <ul><li>Thanks for listening </li></ul><ul><li>Recommended reading for </li></ul><ul><li>emotionally intelligent </li></ul><ul><li>librarians, </li></ul><ul><li>like yourselves! </li></ul>