International Knowledge Month Services And Products Q A

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  • Say - Introduce yourself and your role to DHL ASK- How many of you have had experience with an international DHL shipment (sold this service already) or have you heard any jargon in reference to DHL? Listen – to responses congratulate anyone who has recently brought on international business and capture any jargon / struggles re international. Explain that it is your goal to provide them with an introduction to DHL that will allow them to go out and bring on international shipments. - Ask them how much revenue that they make from an average DOM shipment and what they believe the revenue is for an international shipment. Quote the figures of 80.00 for a WPX shipment 120.00 for IMP
  • Time: 3 min. Discuss above slide
  • Time: 3 min. Discuss above slide
  • Time: 3 min. Discuss above slide
  • Time: 3 min. Discuss our marketplace in the world
  • Time: 3 min. Discuss Market share worldwide
  • Time: 3 min. Ask do the revenue figures surprise anyone or the number of employees – bear in mind that these figures from the competitors include UPS / FEDEX domestic which really bumps up their figures.
  • Time: 3 min. Ask what types of industries have a need for a shipping solutions – who are our top customers Discuss how they use DHL as we offer them the solutions to move their shipments from A-B as quickly as possible with our world wide network. Transition to next slide - Lets look at the solutions (products) we have in place that enable these international movements
  • Time: 3 min. Read through the slide Ask them what is duty and who imposes it and why (protect economy / industries, make money, protect the people of that country) before starting the explanation.
  • Time: 3 min. Ask the question and see what type of responses that you get back – give them a few minutes to note their answers down. Sometimes samples come up Bring up the list (US non dutiable items – service directory). Hold up the service directory and advise that it this tool that will clearly demonstrate what is non dutiable / dutiable. Advice that above certain weights countries may class documentation as dutiable (remember countries make money from this and protect their industries – so if they make paper they may not want it imported). Ask them what companies they should target for this solution (product) Finance / publishing / research/ Insurance / head offices – intercompany mail. Ask them what paperwork do you need to send a non dutiable item – just an AWB (hold it up and describe it as shipping label)
  • Time: 3 min. We have discussed non dutiable is sent as IDOCs therefore dutiable must go on another service – Worldwide Priority Express. When a shipment travels as dutiable we need to supply more information re this shipment. Ask them what each countries charges = DUTY and ask do they know how countries decide what duty to charge (value / contents – does that country make that product). Customers need to supply more info to enable customs to have a clear understanding of the value, contents and country of manufacture of the shipment this is done via the customs invoice (later on today we will look at the detail that needs to be contained on a customs invoice) In some cases other/further documentation is required – ask for an example (e.g. sanitary certificate)
  • Time: 3 min. How does DHL move shipments around the globe – ASK does anyone know how many DHL entry / exit points out of the country that we have in America and where are they located in the USA. Discuss the main routings that these exit points take into other countries. Explain the differences between a gateway / hub
  • Instructor Note: Review each question by first asking for a volunteer to answer, then click to show correct answer. Q1/05 Page Number: 13
  • Instructor Note: Review each question by first asking for a volunteer to answer, then click to show correct answer. Q1/05 Page Number: 12
  • Instructor Note: Review each question by first asking for a volunteer to answer, then click to show correct answer. Q1/05 Page Number: 23, then 537
  • Instructor Note: Review each question by first asking for a volunteer to answer, then click to show correct answer. Q1/05 Page Number: 729 Follow up with additional explanation as necessary. Additional Explanation Value Note: This section provides information on country value limits and their impacts on transit time, documentation and/or service. If a shipment is over the value limit for the country, it will travel as door-to-door non-compliant and will therefore require an additional 3-5 days transit time. Door to Airport service is available only upon customer request.
  • Instructor Note: Review each question by first asking for a volunteer to answer, then click to show correct answer. Q1/05 Page Number: 707 Follow up with additional explanation as necessary. Additional Explanation Special documentation requirements are found in the Value Notes, WPX footnotes and sometimes Operations Notes. Connie – did not see the following… the WPX weight restriction, if this shipment were under 200 grams, no certificate would be necessary.
  • Instructor Note: Review each question by first asking for a volunteer to answer, then click to show correct answer. Q1/05 Page Number: 1535
  • Instructor Note: Review each question by first asking for a volunteer to answer, then click to show correct answer. Follow up with additional explanation as necessary.
  • Conclude with: “Before we move to Same Day, what questions do you have about International products?” and address.
  • International Knowledge Month Services And Products Q A

    1. 1. International Knowledge Month Products & Services Questions
    2. 2. <ul><ul><li>Who are America’s top trading partners : </li></ul></ul><ul><ul><ul><li>Canada- 18.6% </li></ul></ul></ul><ul><ul><ul><li>China- 11.7% </li></ul></ul></ul><ul><ul><ul><li>Mexico- 11.6% </li></ul></ul></ul><ul><ul><ul><li>Japan- 7.2% </li></ul></ul></ul><ul><ul><li>What percentage of the international market does DHL have: </li></ul></ul><ul><ul><ul><li>41% </li></ul></ul></ul><ul><ul><li>Name four commodities that are restricted from transport on the DHL system. </li></ul></ul><ul><ul><ul><li>Alcoholic Beverages </li></ul></ul></ul><ul><ul><ul><li>Animal products and plants </li></ul></ul></ul><ul><ul><ul><li>Antiques or Fine Art </li></ul></ul></ul><ul><ul><ul><li>Collectible and/or irreplaceable items </li></ul></ul></ul><ul><ul><ul><li>Drugs and pharmaceutical products </li></ul></ul></ul><ul><ul><ul><li>Dry Ice </li></ul></ul></ul>International Knowledge Month: Week I
    3. 3. <ul><ul><li>Of the world’s 100 most valuable brands, which country has 62 of them </li></ul></ul><ul><ul><ul><li>American. </li></ul></ul></ul><ul><ul><li>Name 3 of the five gateways and the areas of the world they feed packages to: </li></ul></ul><ul><ul><ul><li>JFK=Europe /Africa/middle east </li></ul></ul></ul><ul><ul><ul><li>MIA= S America/Caribbean/Central America </li></ul></ul></ul><ul><ul><ul><li>ILN=Canada/Mexico/Europe/Asia Pacific </li></ul></ul></ul><ul><ul><ul><li>SFO=Asia Pacific </li></ul></ul></ul><ul><ul><ul><li>LAX=Asia Pacific </li></ul></ul></ul><ul><ul><li>What service should a customer use to send 10 annual reports from Chicago to Kolkata (Calcutta)? </li></ul></ul><ul><ul><ul><li>WPX (Because it is over 5 pieces. If it were 5 pieces or less, it could travel as IDOC). </li></ul></ul></ul>International Knowledge Month:Week II
    4. 4. <ul><ul><li>Who is the world’s leading exporter and importer, and its companies spend more money establishing and expanding overseas operations than those of any other nation. </li></ul></ul><ul><ul><ul><li>US </li></ul></ul></ul><ul><ul><li>DHL is the world's largest and most experienced international air express network with service to _____________destinations in more than ______countries and territories. </li></ul></ul><ul><ul><ul><li>120,000 </li></ul></ul></ul><ul><ul><ul><li>+225 </li></ul></ul></ul><ul><ul><li>What is the destination code for Balad? </li></ul></ul><ul><ul><ul><li>XQC </li></ul></ul></ul>International Knowledge Month: Week III
    5. 5. DHL Express Global Overview DHL is the world's largest and most experienced international air express network with service to 120,000 120,000 destinations in more than 225 countries and territories. #1 in Europe #1 in Asia Pacific #1 in Latin America #3 in North America
    6. 6. <ul><li>Globally, DHL is the market leader, with a diverse revenue base... </li></ul>Source: MRM 2004 (Total shipments for international air express with global integrators only DHL is Tops in Import / Export Market
    7. 7. Revenues $67.5B* $19.5B $36B Employees 500,000* 140,000 407,200 Vehicles 75,000 40,000 88,000 Aircraft 420 674 574 Hubs 36 10 14 Countries Served 225+ 225+ 200+ Annual Packages 1 billion 1 billion 3.6 billion Global Facts and Figures
    8. 8. Recent Wins <ul><li>YTD 2006, DHL U.S. has closed more than 118 multi-million dollar contracts with Fortune 500 and Fortune 1000 companies dominant in retail, technology, transport, finance, entertainment, and consumer goods </li></ul>
    9. 9. <ul><li>International Document Express </li></ul><ul><li>International Express shipment </li></ul><ul><li>Non - Dutiable item </li></ul><ul><li>No Commercial Invoice required </li></ul>IDOC – What is it? Duty A tax levied by a government on the importation of goods.
    10. 10. Example of Document Shipments Documents Letters / Office Mail / Brochures Non Dutiable Artwork Annual Reports Books (for non commercial use) Calendars Catalogues Credit Cards (blanks / authorized) Diplomatic Mail – Government Business Film Invoices / Labels Plans Drawing / Architects Visa Applications Photographs What type of products are non dutiable and how will we know what is non dutiable? See Service Directory
    11. 11. <ul><li>Worldwide Priority Express </li></ul><ul><li>International Express shipment </li></ul><ul><li>Dutiable item </li></ul><ul><li>Customs Invoice and, at times, other documentation required </li></ul>WPX – What is it?
    12. 12. The DHL US Network A gateway is a port of entry into a country or exit out of a country. A hub is primarily a sort facility. A hub can also be a gateway. Name 3 of the five gateways and the areas of the world they feed packages to:
    13. 13. DHL Service Directory Exercise 1. Name four commodities that are restricted from transport on the DHL system. Alcoholic Beverages, Animal products and plants, Antiques or Fine Art, Collectible and/or irreplaceable items, Drugs and pharmaceutical products, Dry Ice, etc. Pg 13
    14. 14. DHL Service Directory Exercise 2. List all the countries that begin with the letter “K” where DDP (Delivery Duty Paid) shipments may be sent. Kenya, Korea (Republic of), Kuwait. Deliver Duty Paid: all charges, including duty are paid by the shipper. Pg 12
    15. 15. DHL Service Directory Exercise 3. What service should a customer use to send 10 annual reports from Chicago to Kolkata (Calcutta)? WPX (Because it is over 5 pieces. If it were 5 pieces or less, it could travel as IDOC). Pg 23 / 538
    16. 16. DHL Service Directory Exercise 4. Industrial equipment worth $1,500 are being sent from Dallas to Mexico. What types of delays might be expected? NOM required if for resale, delays of 2-5 days can be expected because of the value of the shipment. Also, an import license is required and all duties, taxes and brokerage fees must be paid for by recipient or shipper before clearance and deliver. Formal clearance. (Pg 727)
    17. 17. DHL Service Directory Exercise 5. What documentation would be needed to send a one pound shipment of cotton seed to Macedonia? Certificate of Origin and Sanitary Certificate. Only acceptable for companies registered for such business activity. (Pg 705)
    18. 18. DHL Service Directory Exercise 6. What is the destination code for Balad? XQC Pg 1536
    19. 19. DHL Service Directory Exercise 7. On what days in November will banks and government offices be closed in Panama? Public holidays are November 3, 4, 5 ,10, 28 Pg 830
    20. 20. End of International Lesson

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