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The First Congress Focusing On The Delivery Of Accurate, Consistent, Real-Time, Multi Platform Information
Revolutionary developments in social media and smartphone growth have dramatically increased expectations of transit passengers regarding the travel information they receive. With 55% of Americans now owning a smartphone, and with increased connectivity through social media and web based communication tools, providing consistent, reliable real-time information are now fundamental expectations of transit authorities and TOCs by customers.
With ridership on North American transit growing, the opportunity to improve customer satisfaction through increased communication media in the form of smartphone apps, social media, websites and digital signage is unprecedented. To take full advantage of the opportunity, rail, bus, air and tram transit agencies must figure out the optimal communications strategies, systems and devices through which to provide accurate, real-time information through multiple communication tools and across multiple modes of transport.
INTEGRATING PASSENGER INFORMATION SYSTEMS
The path to ensuring consistent data lies upon the ability of transit operators to integrate their passenger information systems. On top of this, having a clearly defined logical passenger information system allows for the real-time communication of information, creating a seamless door-to-door passenger experience in line with increasing passenger expectations.
Transit agencies across North America are rapidly recognizing the need to invest in their Passenger Information systems. Real-Time Passenger Information Delivery: North America 2014 has been designed with industry leading transit professionals to deliver over 20 case studies presented directly from end-user perspectives. TOC and Transit Operators from across North America and Europe for 2 days will be presenting real, tried and tested experiences, revealing strategies for leveraging the latest technologies.